Compare BlackBerry vs Pega

BlackBerry

Based on 89 reviews.

Pega

Based on 127 reviews.

Overview

Information Not Available

Pegasystems Inc. is a publicly traded American software company based in Cambridge, Massachusetts, with offices throughout North America, Europe and Asia. It has several products that focus on customer service and predictive analytics. Pegasystems was founded in 1983 by CEO and Chairman Alan Trefler. The company went public in 1996 and began trading on NASDAQ under the symbol PEGA. Pegasystems' customers are in various sectors such as financial services, insurance, healthcare, communications & media, life sciences, and government.

Sample Customers

Popular Solutions

BlackBerry Cylance Cybersecurity

8 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

3 reviews

Pega Platform

14 reviews

Pega Robotic Process Automation

4 reviews

Pega CRM

4 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Government

Financial Services Firm

24%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

GauthamVakapalli
Account Manager at a tech services company
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Hadar Eshel
Co-Founder and CEO at a security firm
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at a computer software company
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

reviewer4848291
Global Head of Digital, Process Automation at a computer software company
I have worked various use cases from workflow to Customer Engagement that Pega Platform can provide as I had founded...
Read full review of Pega Platform »
reviewer4848291
Global Head of Digital, Process Automation at a computer software company
Regarding the best features of Pega Robotic Process Automation, it is easy to integrate with because it's built-in....
Read full review of Pega Robotic Process Automation »
Kishore-Panathula
Sr. Architect-CLSA at a tech vendor
SharePoint and Microsoft technologies are used, along with Power Apps, Power Automate, and Power BI, which are...
Read full review of Pega Customer Service »
Srinivas Ganisetti
AVP/Sr Analyst Apps at a financial services firm
I have worked across various organisations as a software engineer. Pega CRM is used in the BFS domain, with multiple...
Read full review of Pega CRM »
Mohammed Tafazal
RPA Lead Architect and Manager at a computer software company
I have not worked full-fledged with Pega Sales Automation. In my company, we use Pega Sales Automation during presale...
Read full review of Pega Sales Automation »

Review 1 of 5

Customer Service

Hadar Eshel
Co-Founder and CEO at a security firm
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of BlackBerry Cylance Cybersecurity »
GauthamVakapalli
Account Manager at a tech services company
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises,...
Read full review of CylanceOPTICS »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at a computer software company
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
HERNAN RODRIGUEZ
IT Security Engineer at a tech services company
The technical support is very slow. I would rate it at a seven out of ten.
Read full review of BlackBerry Cylance Cybersecurity »
Sooraj Makkancherrry
Security Operations Manager at a healthcare company
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of BlackBerry Cylance Cybersecurity »
Patrick Scolyer-Gray
Founder & CEO at a tech services company
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of BlackBerry Cylance Cybersecurity »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Denni Sembiring
Deputy Technical Service Lead at a tech services company
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »
Ruchi Chauhan
Regional Business Manager at a consultancy
We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Mairajuddin Ahmed
Division Manager, Information Technology at a legal firm
In the last four years, my company has not had a reason to contact the technical support team of the product. I have...
Read full review of BlackBerry Cylance Cybersecurity »
Orlando Barbosa
Head of Systems at a consumer goods company
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Lead - Recruiting at a tech services company
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to...
Read full review of CylanceGUARD »
KenCameron
Managerial Agent at a educational organization
The solution’s technical support is good.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Computer Security and Electronic Government Section at a government
The technical support services need improvement in terms of their knowledge and responsiveness.
Read full review of BlackBerry Cylance Cybersecurity »
Akhlaq Ahmed
BlackBerry Cylance SME - Resident Engineer at a tech services company
Technical support is good, but the response time could be improved. They can take two or three days to get back to...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of BlackBerry Cylance Cybersecurity »
Gordon Powell
OT Cyber Security Principal Consultant at a construction company
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Administrator Associate at a tech services company
Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »

Review 1 of 30

Mohammed Tafazal
RPA Lead Architect and Manager at a computer software company
I have contacted the support from Pega BPM. I rate Pega BPM an eight out of ten.
Read full review of Pega Platform »
AmarenderChitti
Feature Lead at a financial services firm
I have contacted technical support, and they are very good. The technical support for Pega is excellent. They were...
Read full review of Pega Platform »
Sidhartha Mohanty
Co-Founder and Chief Technology Officer at a tech services company
Because I've been working with Pega since 2003, I can see the improvements that have been made in terms of how they...
Read full review of Pega Platform »
VivekIsukapalli
Principal - Low Code at a tech consulting company
The technical support team is responsive, customer-friendly, and knowledgeable.
Read full review of Pega Customer Service »
Nitin-Agarwal
Delivery Manager (Intelligent Business Automation) - Pega at a tech services company
I would rate technical support 4.5 out of 5.
Read full review of Pega CRM »
Shiv Kumar
Associate Director at a computer software company
I've contacted the Pega BPM technical support team many times because of issues I found in the tool that only the...
Read full review of Pega Platform »
Shibankur Mishra
Senior Consultant at a consultancy
Pegasystems has a support portal where you can go and raise a software request or raise a case if you find any...
Read full review of Pega Platform »
Sherif Ibrahim
Presales Consultant at a tech vendor
The technical support is good.
Read full review of Pega Platform »
Nitin-Agarwal
Delivery Manager (Intelligent Business Automation) - Pega at a tech services company
We've been in touch with technical support many times. They are quite good, overall. The only thing is sometimes...
Read full review of Pega Platform »
Balaji Choda
Architect at a financial services firm
The customer service and support are good. It seems to be a bit supportive as well.
Read full review of Pega Customer Service »
Mohammed Tafazal
RPA Lead Architect and Manager at a computer software company
The tool's support will take time to resolve issues if it's a product enhancement issue. Application-related issues...
Read full review of Pega Platform »
Ashwani_Singh
IT Specialist at a consultancy
The technical support team is good.
Read full review of Pega CRM »
Anonymous User
Senior Pega Developer at a financial services firm
At times, I find PegaRULES to be a bit convoluted, although I don't rely heavily on their technical support. Instead,...
Read full review of Pega Platform »
Anonymous User
President at a tech services company
The technical support is good. They have good people. They are very available. The bigger problem is more about...
Read full review of Pega Robotic Process Automation »
Anonymous User
Vice President at a financial services firm
The solution's technical support is good, but there are some things it needs to improve. Sometimes, the support takes...
Read full review of Pega Platform »
RutulMehta
Assistant Vice President at a financial services firm
I have never contacted support. But we have one help ticket raised, so technically I do support the production.
Read full review of Pega Platform »
Anonymous User
Senior Manager, Siebel Services, Technology Enablement at a consultancy
The tech support is robust, responsive, and better than the one offered by Oracle. I rate the technical support an...
Read full review of Pega CRM »
Anonymous User
Vice President Technology at a tech vendor
Their support is good. Pega has a global support team, and you can reach out to them at any time. They also provide...
Read full review of Pega Robotic Process Automation »
AbdallahBekhit
Senior Technical Architect at a tech services company
The technical support has been disappointing - we don't get the support we need from it.
Read full review of Pega Platform »
Anonymous User
Sr Manager at a financial services firm
I would rate their support a five, on a scale from one to 10, with one being the worst and 10 being the best. There...
Read full review of Pega Platform »
Anonymous User
PRPC Developer at a tech services company
While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with...
Read full review of Pega Platform »
Anonymous User
System Architect at a tech vendor
We haven't dealt with technical support very much. The solution has the usual community support, which is helpful....
Read full review of Pega Platform »
Anonymous User
Senior Practice Lead at a tech services company
We faced some issues so we had to contact technical support. We raised the ticket and it was resolved. It took a...
Read full review of Pega Platform »
Anonymous User
Lead software architect, engenering manager at a tech services company
Four out of 10. They try to push all issues to the implementation team.
Read full review of Pega Platform »
Rakesh Chouhan
Solution Architect Grade I at a tech services company
We haven't reached out to technical support yet. We've been only using the solution for a short time.
Read full review of Pega Platform »
Chandu Panda
MEA Head at a tech services company
Our company is an Elite partner of Pega; there are only six to seven Elite partners of the vendor, which include TCS,...
Read full review of Pega Platform »
Anonymous User
Sr Pega Developer at a financial services firm
The customer support is very good.
Read full review of Pega CRM »
Anonymous User
Senior Manager - Business Excellence at a comms service provider
We have never contacted technical support. If we face any issues, we typically go through our consultants who can...
Read full review of Pega Robotic Process Automation »
Anonymous User
Assistant Consultant at a tech vendor
The solution's technical support is good, but getting professional support is a bit expensive.
Read full review of Pega Platform »
Joe Karlovich
Senior Business Automation Support Developer at a financial services firm
We had the most issues with the platform side of the solution. If it was regarding a technical issue or if I had...
Read full review of Pega Robotic Process Automation »

Review 1 of 30

Technical Support

No Data Available

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