Compare Cisco vs Securonix Solutions

Cisco

Based on 3623 reviews.

Securonix Solutions

Based on 39 reviews.

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Cisco Secure Network Analytics

Edge Web Hosting, Telenor Norway, Ivy Tech Community College of Indiana, Webster Financial Corporation, Westinghouse Electric, VMware, TIAA-CREF

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix NTA

Intermountain Healthcare, Pfizer

Popular Solutions

Cisco Secure Firewall

28 reviews

Cisco Catalyst Switches

21 reviews

Cisco Wireless

18 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Charles Slaustas
Information Technology Contractor at a recruiting/HR firm
I am an IT system support person, and my use cases with Cisco Duo started out with helping clients at my firm and the...
Read full review of Cisco Duo »
Kartik Amin
Network Operations Engineer at a media company
I use Cisco Secure Access for Secure Access Service Edge (SASE), which provides me with secure identity-based access...
Read full review of Cisco Secure Access »
MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Fakhar Mahmood
Sr. Network Administrator at a wholesaler/distributor
We are using Cisco FTDs 2100 series, then we have Cisco Nexus 9000 Series switches. We also have Catalyst series...
Read full review of Cisco Nexus 9000 Series »
AndrewRichardson
Network Engineer at a educational organization
The product was used with Catholic schools because that was their primary infrastructure. This is an enterprise-level...
Read full review of Cisco Catalyst Center »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Yaser_Altwailey
Network Engineer at a government
We have Smart Net, so if we have any issues, we call Cisco directly. They provide excellent support through Smart...
Read full review of Cisco Catalyst Switches »
KhurramShahzad
Network security manager at a tech services company
Cisco's tech support is good. But they respond very late. The support in itself is good, so there is room for...
Read full review of Cisco Secure Email »
Mehran Reza
Engineering Lead at a media company
Cisco's TAC is good. Cisco support, in general, is too layered these days. Often we have to repeat the same thing...
Read full review of Cisco Identity Services Engine (ISE) »
Daniel Kivuthi
Pre-Sales Engineer at a tech services company
I rate Cisco support nine out of 10. The only problem is when your support contract has expired. If you have an...
Read full review of Cisco FabricPath »
Teclus Dsouza
Technical Architect at a tech services company
I have been in contact with technical support on many occasions and they are always good. The response time depends...
Read full review of Cisco Cloud Services Router »
Wouter Hindriks
Technical Team Lead Network & Security at a tech services company
There have been a few incidents where we used their technical support, which has been very good. The highest level of...
Read full review of Cisco Secure Endpoint »
Anonymous User
Network Engineer at a energy/utilities company
I would rate the technical support as an eight out of ten.
Read full review of Cisco ACI »
Anonymous User
Senior System Engineer at a financial services firm
I am very happy with the technical support. When you work with vendors such as HP, IBM or Huawei, you can face these...
Read full review of Cisco UCS Manager »
Shannon Greim
Engineer at a tech consulting company
The technical support provided is excellent.
Read full review of Cisco Secure Network Analytics »
Anonymous User
System Engineer at a tech services company
The customer service is good but it can take time to resolve any issues.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Pavan Kumar Mateti
Owner at a tech services company
We have the technical knowledge on our side. We get very little support from Cisco, so we rely mostly on our own team.
Read full review of Cisco Catalyst SD-WAN »
Anonymous User
IT
Customer Service: OK Technical Support: OK
Read full review of Cisco Provider Connectivity Assurance »
Anonymous User
Cisco Systems at a comms service provider
Cisco technical support is good. Let's just say that the support is very helpful. Maybe the most helpful support in...
Read full review of Cisco Secure Firewall Management Center »
Anonymous User
IT Administrator / Security Analyst at a healthcare company
People knock Cisco TAC but in my experience, they have been very good. I've always found them to be extremely...
Read full review of Cisco Secure Firewall »
John Desgarennes
Network Engineer at a recreational facilities/services company
Their support is okay. They always respond. Sometimes you get really good engineers, and sometimes you don't, but at...
Read full review of Cisco Duo »
Henk Uittenbogaard
CEO at a tech services company
Sometimes it takes a while for technical support to get back to you and their suggestions have been inaccurate...
Read full review of Cisco Meraki Wireless LAN »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: Dedicated experts are available in support contract with Cisco. Technical Support: 100% skilled...
Read full review of Cisco Secure Firewall »
Anonymous User
Network analysis at a government
Technical support is outstanding. You can get same-day support.
Read full review of Cisco Secure Firewall »
Omer Yavuz
Head Engineer at a manufacturing company
We've had to use their technical support and have found them to be helpful.
Read full review of Cisco ACI »
Jhon Montoya
Engineer at a manufacturing company
Technical support is very helpful. It's easy to reach them. We are satisfied with the level of service.
Read full review of Cisco Wireless »
Anonymous User
Director of IT at a hospitality company
It's usually pretty good. It tends to lack when we run into some bug issues. They take time.
Read full review of Meraki MS Switches »
Lusanda Matyunjwa
Enterprise and Security Manager at a university
The technical support is very good.
Read full review of Cisco Ethernet Switches »
Uldis Stokenbergs
Software Sales Manager at a computer software company
We've never had to contact technical support in the past. For us, it's been working fine.
Read full review of Cisco Secure Client (including AnyConnect) »
DInusha Bandara
Pre Sales Engineer at a non-tech company
Cisco Ethernet Switches come with good technical support. But sometimes we get engineers who aren't as knowledgeable,...
Read full review of Cisco Ethernet Switches »
JosephSullivan
Manager at a healthcare company
I would consider their technical support as "fair."
Read full review of Cisco Secure Network Analytics »
Anonymous User
Senior Network Engineer at a outsourcing company
In the early stage, when we required support because we were unaware of this unified system, we contacted Cisco for...
Read full review of Cisco Unified Communications »
reviewer1448693099
Senior Network Engineer at a comms service provider
The technical support is responsive. In most cases where I've opened a ticket, they have promptly worked on figuring...
Read full review of Cisco Secure Firewall »
Anonymous User
Security engineer at a energy/utilities company
The technical support is good. I would rate them as 10 out of 10.
Read full review of Cisco Secure Firewall »
Johnsey Kivoto
IT Manager at a manufacturing company
I have not used the technical support for Cisco ASA.
Read full review of Cisco Secure Firewall »
Anonymous User
Director Network Services at a consultancy
Only five of our engineers have been in contact with technical support. Because I don't work with the product day to...
Read full review of Cisco Secure Network Analytics »

Review 1 of 30

NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at a tech vendor
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at a tech vendor
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at a tech services company
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at a tech services company
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at a tech vendor
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at a tech vendor
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at a tech services company
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Yi Liu
Principal Member of Technical Staff at a comms service provider
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Bavan Balakrishnan
Senior SOC Developer at a tech services company
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at a tech vendor
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Amit Chopra
CEO/Executive Director
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

No Data Available

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