Compare Cisco vs Securonix Solutions

Cisco

Based on 3612 reviews.

Securonix Solutions

Based on 39 reviews.

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Cisco Secure Network Analytics

Edge Web Hosting, Telenor Norway, Ivy Tech Community College of Indiana, Webster Financial Corporation, Westinghouse Electric, VMware, TIAA-CREF

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix NTA

Intermountain Healthcare, Pfizer

Popular Solutions

Cisco Secure Firewall

28 reviews

Cisco Catalyst Switches

24 reviews

Cisco Wireless

20 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Charles Slaustas
Information Technology Contractor at a recruiting/HR firm
I am an IT system support person, and my use cases with Cisco Duo started out with helping clients at my firm and the...
Read full review of Cisco Duo »
MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Fakhar Mahmood
Sr. Network Administrator at a wholesaler/distributor
We are using Cisco FTDs 2100 series, then we have Cisco Nexus 9000 Series switches. We also have Catalyst series...
Read full review of Cisco Nexus 9000 Series »
Joseph Houghes
Cloud Architect at a tech vendor
My primary use case for Cisco XDR is log review from devices, and then doing analytics for quicker responses in the...
Read full review of Cisco XDR »
AndrewRichardson
Network Engineer at a educational organization
The product was used with Catholic schools because that was their primary infrastructure. This is an enterprise-level...
Read full review of Cisco Catalyst Center »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Greg Dend
Information security manager at a comms service provider

Read full review of Cisco Secure Client (including AnyConnect) »
Wayne Cross
Director of cyber security at a legal firm
Technical support is good. I have no issues. Cisco supports its products very well, so we've never really had...
Read full review of Cisco Identity Services Engine (ISE) »
Abubakar Bello
Security Administrator at a insurance company
Cisco is consistently at the top of its game when it comes to quickly routing our security. Other solutions with...
Read full review of Cisco Ethernet Switches »
Mayur_Patel
Chief Commercial Officer at a healthcare company
There is no significant issue with customer service.
Read full review of Cisco Meraki MX »
Joshua Boat
Network Engineer at a retailer
Tech support can be a bit of a hit-and-miss. Depends on what type of engineer you get when you contact them. Whenever...
Read full review of Cisco Secure Email »
Saleh Alsalamah
Network Manager at a university
It's mandatory to have access to technical support because it's a very complicated product. We have SmartNet from Cisco.
Read full review of Cisco DNA Center »
Anonymous User
Sales engineer manager at a wholesaler/distributor
I have not personally had to deal with tech support, but my engineers who have had to deal with them have said that...
Read full review of Cisco Duo »
MatsHagberg Olsson
Enterprise System Architect at a aerospace/defense firm
I haven't experienced Cisco tech support in person, since it all went smoothly. We didn't have any problems.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Anonymous User
Marketing Campaign Manager at a tech vendor
Customer Service: - Poor Technical Support: - Average
Read full review of Webex »
Anonymous User
Chief Technology Officer at a tech services company
I do not set up or administer the networks, so I do not need to speak with technical support.
Read full review of Cisco Cloud Services Router »
Anonymous User
Infrastructure Architect at a transportation company
The help that we get from Cisco support is really good, but there can be nuances with the incompatibilities in...
Read full review of Cisco UCS Manager »
Anonymous User
Network Engineer at a university
The technical support is excellent. Every time that we have ever had an issue, we got a result very quickly. I would...
Read full review of Cisco Secure Firewall »
Anonymous User
Solution Architect at a tech vendor
The support from Cisco NGIPS is good.
Read full review of Cisco Secure IPS (NGIPS) »
Anonymous User
Network Security Associate at a computer software company
Cisco provides the best support among all the vendors. It's the best in terms of technical support.
Read full review of Cisco Catalyst SD-WAN »
Anonymous User
Presales Architect at a tech vendor
For technical support, I would rate Cisco technical support as a nine.
Read full review of Cisco Secure Client (including AnyConnect) »
Anonymous User
Senior Network Engineer at a consultancy
Tech support is able to resolve 70 percent of the issues. In case of an emergency, we can open a case because we have...
Read full review of Cisco Secure Firewall »
Riasat Ali
Group Head of IT at a maritime company
Support can be improved, it's usually a matter of your location. That aside, if you can reach them, the support is fine.
Read full review of Cisco Catalyst Switches »
Gayan Kirindage
Systems Support Specialist at a tech services company
The technical support is very good.
Read full review of Cisco Umbrella »
Finn Kristensen
Architect at a tech services company
Technical support for this solution could be better. It's ok. It is sometimes a case of having to find the right tech...
Read full review of Cisco Secure Network Analytics »
Anonymous User
Solutions Architect at a manufacturing company
Technical support for this solution is really good. We had an issue with a firewall and it was a good turnaround that...
Read full review of Cisco Secure Firewall »
Anonymous User
Senior Network Engineer/Mobility Specialist at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is very good.
Read full review of Cisco Identity Services Engine (ISE) »
Anonymous User
System Engineer at a tech services company
We have never had an issue that would need their support.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Zeray Assefa
Director of Network Operations at a government
Our experience with Cisco support and products is always very good.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Anonymous User
Network Engineer at a healthcare company
I used the technical support once. It was to get a username reset. The experience was okay. We use the solution...
Read full review of Cisco Security Cloud Control »
Anonymous User
Data Center Practice Manager at a consultancy
Some of the best in the industry. Always helpful and mostly flexible.
Read full review of Cisco UCS B-Series »
SyedImran
Tech Specialist, Client Network DeliveryTech at a tech vendor
Technical support is not good at all. Even those guys struggle, and they work on a US time zone. Whenever we raised a...
Read full review of Meraki MS Switches »
Julian Rodriguez
Senior Network Engineer at a comms service provider
We open cases directly with Cisco.
Read full review of Cisco Secure Firewall Management Center »
Anonymous User
Consultant Engineer at a comms service provider
The technical support was okay.
Read full review of Cisco Catalyst SD-WAN »
Anonymous User
Senior Information Security Engineer at a financial services firm
They have pretty good customer support. The solution's technical support is great.
Read full review of Cisco Secure Firewall »
Anonymous User
IT Manager at a financial services firm
Support has been very good, very professional, got right to the point. My third-party administrator got stuck on...
Read full review of Cisco Secure Firewall »

Review 1 of 30

Kris Nawani
Co-Founder/Director at a tech services company
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at a tech vendor
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at a tech vendor
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at a tech services company
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at a tech vendor
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Yi Liu
Principal Member of Technical Staff at a comms service provider
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at a tech vendor
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at a tech vendor
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at a tech services company
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at a tech services company
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

No Data Available

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