Compare Cloudflare vs One Identity

OneLogin has thousands of customers across multiple industries and from around the globe such as Uber, Airbnb, Noom, Petco, Sony, Lucky Brand, Tesco, Airbus, Japan Airlines, Aetna, Compass, Kaplan, Susan G. Komen, AAA and PennyMac.

Popular Solutions

Cloudflare

11 reviews

Cloudflare Web Application Firewall

9 reviews

Cloudflare One

4 reviews

One Identity Manager

62 reviews

One Identity Safeguard

14 reviews

OneLogin

19 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

10%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

M.A. Faisal
General Manager at a financial services firm
We are still working with Cloudflare at my company, bKash Limited, and we continue to use Cloudflare's Cloud WAF...
Read full review of Cloudflare »
Rajaraman Ramachandran
Co Founder And CTO at a tech services company
I have been using Cloudflare, their CDN services, so we can work with something else other than AWS Lambda within the...
Read full review of Cloudflare Workers »
Cobe Van Coller
Network Architect at a non-tech company
At this stage for our smaller clients, we are using Cloudflare One for internet access to provide more security for...
Read full review of Cloudflare One »
Avinash Udawant
IT Manager at a tech vendor
The typical use case for Cloudflare Web Application Firewall in my company is that we are providing support to our...
Read full review of Cloudflare Web Application Firewall »

Review 1 of 4

Vaibhav Patil
Digital Marketer at a tech services company
My main use case for OneLogin by One Identity is getting quick, secure access to all marketing tools without password...
Read full review of OneLogin »
Grzegorz Kosela
solution architect/ engineer at a tech services company
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Daksh Yamal
Senior Software Engineer at a consultancy
My main use case for OneLogin Customer Identity is that it is a very easy-to-use platform with a great design, making...
Read full review of OneLogin Customer Identity »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Rebecca Wehrle
Server Sup Specialist II at a comms service provider
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

Ahmer Masood
Head of Cloud & Cyber Security Services (Garaj) at a comms service provider
The technical support is good.
Read full review of Cloudflare Web Application Firewall »
Aryan Singh1
Product Manager at a consultancy
We had a couple of back-and-forth communication with the Cloudflare team. The support team's responses are...
Read full review of Cloudflare »
Eddy Ramirez
IT Security Director at a financial services firm
I've never contacted technical support in the past.
Read full review of Cloudflare »
Amr Kassem
Security implmentation engineer at a security firm
I recently contacted support to get more information about certain attacks. I wanted to get a full report about an...
Read full review of Cloudflare One »
Wellington Malagutti
Security Specialist at a tech services company
I did not deal with their support or customer service as there was no need. The online documentation was sufficient.
Read full review of Cloudflare »
Binuprasad Madhu
Site Reliability Engineer at a tech vendor
Cloudflare support responds as quickly as possible. If you have any issues, you can get a support engineer with the...
Read full review of Cloudflare »
Bilal Mujahid
Managed Services Manager at a tech services company
The tool's support takes at least one hour to respond.
Read full review of Cloudflare »
Carlos Alam Hernandez Baruch
Engineer at a consultancy
I would rate the customer service as seven out of ten. It is not effortless to contact them, however, solutions are...
Read full review of Cloudflare One »
Hitesh R
Solutions Architect at a tech services company
Technical support is really good. I work on multiple products, and therefore getting a response from Cloudflare is...
Read full review of Cloudflare Web Application Firewall »
Madhurya Dutta
IT Associate at a healthcare company
I haven't contacted technical support.
Read full review of Cloudflare One »
Stefan Rusu
Information Security and Compliance Manager at a tech vendor
I have not used technical support.
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Network Architect at a computer software company
I think the response times could be improved slightly.
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Project Manager at a tech services company
The technical support on offer is excellent. They are very helpful and responsive. We're quite happy with the level...
Read full review of Cloudflare »
Herb Angle
Owner at a financial services firm
Their documentation is awesome, so I haven't had to deal with their tech support before. I would rate my experience...
Read full review of Cloudflare »
Anonymous User
CTO at a tech services company
The solution's customer support is really bad. When you have some issue, you will never get an answer from customer...
Read full review of Cloudflare Web Application Firewall »
Anonymous User
VP/Director of IT at a tech vendor
I've tried to contact technical support three times without any luck. I found the solution myself. If I look at the...
Read full review of Cloudflare »
Anonymous User
Principal Cyber Prevent and Defense Engineer at a comms service provider
I have primarily worked not with the tool's customer support but with the product's sales engineers and technical...
Read full review of Cloudflare »
Anonymous User
Senior Consultant CDN at a comms service provider
Technical support is not well developed. While there are good engineers, Cloudflare does not offer hands-on technical...
Read full review of Cloudflare »
Nut Benjapornkulpong
Senior Security Consultant at a tech services company
We used the local technical support team in Singapore and they were very helpful.
Read full review of Cloudflare One »
Anonymous User
CTO at a retailer
Cloudflare is a customer-oriented company and offers solid support.
Read full review of Cloudflare One »
Anonymous User
Shift Lead
Customer Service: Since customer service goes hand in hand with technical support, I'm afraid we haven't experienced...
Read full review of Cloudflare »
Anonymous User
Systems and New Media Manager at a leisure / travel company
Technical support is 10/10. Our one call about a caching issue was easily fixed and it turned out to be a problem we...
Read full review of Cloudflare »
Anonymous User
Systems Engineer at a tech services company
Customer Service: Good, as the few times I've required customer service, it was more technical but they were always...
Read full review of Cloudflare »
Dniel Parra
Network Engineer at a comms service provider
The technical support for Cloudflare is good because the team is knowledgeable about the connection, standard,...
Read full review of Cloudflare »
Cobe Van Coller
Network Architect at a non-tech company
Support is quite quick from what I have seen the few times that we did log calls regarding Cloudflare One, so there...
Read full review of Cloudflare One »
Stephen Odongo
Technical Support Engineer at a tech services company
The technical support for this solution is really good.
Read full review of Cloudflare »
Anonymous User
Country Manager at a tech services company
As I am using the free solution, there is no direct support, only access to online documentation.
Read full review of Cloudflare Workers »
Anonymous User
Co Founder at a tech services company
Customer Service: 9/10. I did not really have the opportunity to use their service as a free user. However, when you...
Read full review of Cloudflare »
Bryan Wei
Director of Platform and Information Security at a computer software company
Tech support is solid. No issues there.
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Information Technology Engineer at a tech vendor
I haven't contacted technical support.
Read full review of Cloudflare »

Review 1 of 30

Samir Abu Tahoun
Chief Executive Officer at a tech services company
If One Identity Password Manager was providing good support I would not have as many complaints as I am. We are a...
Read full review of One Identity Password Manager »
Daniel Pettersson
System Manager at a retailer
I don't think we are using One Identity's Premier Support. We are using some level of support from them, but that...
Read full review of One Identity Safeguard »
Darius Radford.
Managing Partner at a tech services company
I haven't had issues with support so far. We do not use the vendor's premier support.
Read full review of One Identity Safeguard »
Hicham Barnoussi
Managing Partner at a tech services company
I rate the technical support a six out of ten. The technical support of One Identity depends on the case. If it is...
Read full review of One Identity Privileged Access Suite for Unix »
SachinShelar
Manager, Account Services Delivery at a media company
The customer support is great. They have knowledgeable staff and the documentation is also good.
Read full review of One Identity Safeguard »
Nikhil Jethwa
Technical Consultant at a computer software company
I cannot speak much about the pricing because I am from the technical team and pricing is looked at by the sales team...
Read full review of One Identity Safeguard »
Ahmad Sallam
Senior Specialist at a financial services firm
Support needs to be better because this is a framework-style product and your own developer needs to be able to work...
Read full review of One Identity Manager »
Tor Nordhagen
Executive Director at a consultancy
We have a specialist who is super-deep in One Identity and has done a couple of the most complex installations of the...
Read full review of One Identity Safeguard »
René DRABO
Team Lead at a tech services company
If we experience a major incident in production, we can expect to receive a response within one hour. We find solace...
Read full review of One Identity Manager »
Martin Ajayiobe
Senior Vice President (Infrastructure Systems/Information Security) at a tech services company
My impression of support is that the guys there are very helpful. They are eager to jump in and to help you out. Yes,...
Read full review of One Identity Safeguard »
Pradeep Pola
Senior Manager at a consultancy
I would rate One Identity Manager's technical support at around 9.5 out of ten. Compared to my experiences with other...
Read full review of One Identity Manager »
AakashChakraborty
Consultant at a tech services company
I rate One Identity support seven out of 10. I have done multiple tickets. I am in touch right now because I'm in the...
Read full review of One Identity Manager »
Ravikiran Chebrolu
Identity & Access Management (IAM) Consultant at a consultancy
I rate One Identity support seven out of 10. They respond immediately when we reach out, and you can also get answers...
Read full review of One Identity Manager »
Anonymous User
Systems Engineer at a tech services company
On a scale of one to five, I'd rate the technical support for One Identity Password Manager as four. Because of the...
Read full review of One Identity Password Manager »
Shashank Rawat
Consultant at a manufacturing company
We are not using their Premier Support, but I am okay with the vendor's regular support. But if the product is...
Read full review of One Identity Safeguard »
SidneiYokoyama
CISO at a tech services company
I rate syslog-ng support eight out of 10.
Read full review of syslog-ng »
Justin Dow
Systems Engineer at a recreational facilities/services company
The quality of support is okay. It's not great, but it's not worse than other companies.
Read full review of OneLogin »
Reviewer7009881
Independent Consultant
During many projects, we contacted standard support. I mean, even without the premier support contract, we simply...
Read full review of One Identity Safeguard »
MrOak
Senior System Administrator at a manufacturing company
Technical support is usually great.
Read full review of One Identity Manager »
Anonymous User
Consultant at a computer software company
The customer support for One Identity Safeguard is fine for what it is, even though everything needs to be run...
Read full review of One Identity Safeguard »
Anonymous User
Identity and Access Manager at a insurance company
I rate customer support at eight out of ten. The response time has room for improvement as it can take quite a long...
Read full review of One Identity Manager »
Anonymous User
Business Line Manager - IGA & PAM at a tech services company
I rate customer support six out of ten. It needs improvement as it can significantly impact customer access. It would...
Read full review of One Identity Safeguard »
Anonymous User
Technical Support Analyst at a university
Customer Service: Good. Technical Support: Good.
Read full review of One Identity Manager »
Samuel Paul
IAM / IGA Architect - Associate Director at a tech services company
We have the premium support and are very satisfied. They are always answer our questions very quickly. For the...
Read full review of One Identity Manager »
Joffrey Meyer
IAM Product owner at a hospitality company
I rate customer service and support as a seven because, although they are helpful when needed, there can be delays in...
Read full review of One Identity Active Roles »
Oliver Castellucchio
IT Infrastructure & Cloud Security Manager at a tech services company
We have not used customer service.
Read full review of syslog-ng »
Reviewer235911
Product Specialist at a retailer
I haven't used the technical support yet.
Read full review of One Identity Manager »
Don Naz
Security Architect at a media company
Premier Support is valuable because it enables us to receive prompt assistance whenever we encounter any type of issue.
Read full review of One Identity Safeguard »
Anonymous User
Systems Specialist at a financial services firm
We speak to our consultants. They are our technical support.
Read full review of One Identity Manager »
Matt Thomson
Principal Consultant at a computer software company
Technical support was good, for the most part, especially when the local support team understood our level of...
Read full review of One Identity Manager »

Review 1 of 30

Technical Support

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