Compare Cloudflare vs One Identity

OneLogin has thousands of customers across multiple industries and from around the globe such as Uber, Airbnb, Noom, Petco, Sony, Lucky Brand, Tesco, Airbus, Japan Airlines, Aetna, Compass, Kaplan, Susan G. Komen, AAA and PennyMac.

Popular Solutions

Cloudflare

12 reviews

Cloudflare Web Application Firewall

10 reviews

Cloudflare One

4 reviews

One Identity Manager

64 reviews

One Identity Safeguard

14 reviews

OneLogin

21 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

10%

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

M.A. Faisal
General Manager at a financial services firm
We are still working with Cloudflare at my company, bKash Limited, and we continue to use Cloudflare's Cloud WAF...
Read full review of Cloudflare »
Carlos Alam Hernandez Baruch
Engineer at a consultancy
My main focus is on security. Security and consultation are key areas for me.
Read full review of Cloudflare One »
Rajaraman Ramachandran
Co Founder And CTO at a tech services company
I have been using Cloudflare, their CDN services, so we can work with something else other than AWS Lambda within the...
Read full review of Cloudflare Workers »
Avinash Udawant
IT Manager at a tech vendor
The typical use case for Cloudflare Web Application Firewall in my company is that we are providing support to our...
Read full review of Cloudflare Web Application Firewall »

Review 1 of 4

Vaibhav Patil
Digital Marketer at a tech services company
My main use case for OneLogin by One Identity is getting quick, secure access to all marketing tools without password...
Read full review of OneLogin »
Grzegorz Kosela
solution architect/ engineer at a tech services company
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Daksh Yamal
Senior Software Engineer at a consultancy
My main use case for OneLogin Customer Identity is that it is a very easy-to-use platform with a great design, making...
Read full review of OneLogin Customer Identity »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Rebecca Wehrle
Server Sup Specialist II at a comms service provider
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

KornthawatPhichitoakkhanit
Cloud Business Developer at a tech services company
In Thailand, we have the perception that support should ideally come through a reseller rather than directly from the...
Read full review of Cloudflare »
M.A. Faisal
General Manager at a financial services firm
I would rate their technical support as average, neither particularly good nor poor. Cloudflare's technical support...
Read full review of Cloudflare »
Hitesh R
Solutions Architect at a tech services company
Technical support is really good. I work on multiple products, and therefore getting a response from Cloudflare is...
Read full review of Cloudflare Web Application Firewall »
SachidDoshi
Senior Enterprise Security Architect at a tech services company
For customer support, there are SLA-based plans which need to be availed. Excellent support is offered for Cloudflare...
Read full review of Cloudflare Web Application Firewall »
MariosChristodoulou
Chief Information Officer at a computer software company
Technical support is very good. They are very helpful and responsive. We've been quite satisfied with the level of...
Read full review of Cloudflare Web Application Firewall »
Jesus Viera
President & CEO at a tech services company
I have used the support and they could improve. I rate the support from Cloudflare DNS a six out of seven.
Read full review of Cloudflare »
Carlos Alam Hernandez Baruch
Engineer at a consultancy
I find the support for Cloudflare DNS to be good, and I would rate it an eight out of ten.
Read full review of Cloudflare »
Spencer Malmad
Owner at a consultancy
It depends on the level of support. Basic Cloudflare support is average. Enterprise support is amazing. It's 10 out...
Read full review of Cloudflare »
Carlos Alam Hernandez Baruch
Engineer at a consultancy
I would rate the customer service as seven out of ten. It is not effortless to contact them, however, solutions are...
Read full review of Cloudflare One »
Anonymous User
Principal Web Developer, Managing Director at a tech company
Answers to all our questions were available when needed.
Read full review of Cloudflare »
Aum e Hani
Manager - Web Development at a engineering company
Until now, I didn’t require much technical support. I try to find any help by myself through the interface.
Read full review of Cloudflare »
Anonymous User
Shift Lead
Customer Service: Since customer service goes hand in hand with technical support, I'm afraid we haven't experienced...
Read full review of Cloudflare »
BrahmanggiAditya
Technical Engineer at a tech services company
The customer support at Cloudflare is fairly straightforward. For technical support, I give Cloudflare a thumbs up...
Read full review of Cloudflare »
Cobe Van Coller
Network Architect at a non-tech company
Support is quite quick from what I have seen the few times that we did log calls regarding Cloudflare One, so there...
Read full review of Cloudflare One »
Anonymous User
COO at a tech services company
I rate technical support quite badly. The support person had a hard time understanding my issue. But to be fair, we...
Read full review of Cloudflare »
Dniel Parra
Network Engineer at a comms service provider
The technical support for Cloudflare is good because the team is knowledgeable about the connection, standard,...
Read full review of Cloudflare »
Andrii Präger
CTO at a tech services company
We are satisfied with technical support.
Read full review of Cloudflare »
Anonymous User
Online Marketing & Development Manager at a engineering company
Technical support is 10/10 – very good.
Read full review of Cloudflare »
Raj Meka
President and CEO at a tech services company
We have not used technical support.
Read full review of Cloudflare »
Ryan Pellette
Product Manager at a tech services company
I haven't contacted support which indicates a good self-serve product. The tools to answer your own questions are...
Read full review of Cloudflare »
Stephen Odongo
Technical Support Engineer at a tech services company
The technical support for this solution is really good.
Read full review of Cloudflare »
Bryan Wei
Director of Platform and Information Security at a computer software company
I do reach to the support from time to time and they seems to be all very knowledgeable. I rate the support eight out...
Read full review of Cloudflare One »
Daniel Kabucho
Technical Solutions Specialist-Cyber security at a comms service provider
Based on our usage and experience, the support is good, but we do not know about the client's experience.
Read full review of Cloudflare »
Anonymous User
Senior Consultant CDN at a comms service provider
Cloudflare Access primarily focuses on customer self-onboarding, assisting them in setting up their access. They do...
Read full review of Cloudflare One »
Herb Angle
Owner at a financial services firm
I would rate the technical support with Cloudflare as excellent every time I've had to call them; I haven't called...
Read full review of Cloudflare »
Anonymous User
DevOps Engineer at a tech services company
I have never contacted Cloudflare's support team.
Read full review of Cloudflare »
Anonymous User
Senior Dev Ops Engineer at a tech services company
I have mainly been on their lower accounts which don’t really come with support.
Read full review of Cloudflare »
Manjunath MR
Technical Lead at a tech vendor
The product's support needs to be improved since they do not provide proper answers in the required time.
Read full review of Cloudflare »
Anonymous User
Systems and New Media Manager at a leisure / travel company
Technical support is 10/10. Our one call about a caching issue was easily fixed and it turned out to be a problem we...
Read full review of Cloudflare »
Herb Angle
Owner at a financial services firm
Their documentation is awesome, so I haven't had to deal with their tech support before. I would rate my experience...
Read full review of Cloudflare »

Review 1 of 30

Maksym Tkachenko
Sales Engineer at a computer software company
Technical support is fine. The response time is great. If we need them to, they will scale all the way to development.
Read full review of One Identity Defender »
dishantsingh
CTO at a tech company
Our developers typically handle the integration process with the help of the support team, which is very fast and...
Read full review of OneLogin »
Neera Jain
Team Lead, Technical & Enterprise Directory Services Vita Program at a tech services company
One Identity's support is great. I would rate them a nine out of ten.
Read full review of One Identity Active Roles »
AdrienHayot
Director at a manufacturing company
Technical support is quick to respond. They offer very good support.
Read full review of One Identity Password Manager »
Daniel Pettersson
System Manager at a retailer
I don't think we are using One Identity's Premier Support. We are using some level of support from them, but that...
Read full review of One Identity Safeguard »
Aryan Ma
Cofounder at a consultancy
My experience with customer support for OneLogin is that it is average, because they were not very responsive.
Read full review of OneLogin »
SameerPalav
Managing Director at a tech services company
The technical support is responsive and helpful.
Read full review of One Identity Active Roles »
SameerPalav
Managing Director at a tech services company
Their support is pretty good. I would rate them a nine out of 10.
Read full review of One Identity Password Manager »
Yehuda Fabian
System Administrator at a healthcare company
It is good. I would rate them a nine out of ten.
Read full review of One Identity Active Roles »
Anonymous User
Consultant at a computer software company
The customer support for One Identity Safeguard is fine for what it is, even though everything needs to be run...
Read full review of One Identity Safeguard »
Rohan Paul
office administrator at a educational organization
Customer support has been responsive and knowledgeable, being effective at resolving technical issues.
Read full review of One Identity Safeguard »
Anonymous User
Works at a tech services company
The support team could be improved on. The first level of support essentially looks up knowledge base articles and...
Read full review of One Identity Manager »
Anonymous User
IT Manager at a financial services firm
We use the vendor's Premier Support. We wouldn't run any product like this without vendor support. It's quite...
Read full review of One Identity Active Roles »
Anonymous User
Manager Engineering at a comms service provider
We had premium support initially, but we don't require that now. We didn't encounter any critical issues. We are...
Read full review of One Identity Safeguard »
SidneiYokoyama
CISO at a tech services company
I rate syslog-ng support eight out of 10.
Read full review of syslog-ng »
Anonymous User
Data Analysis Intern at a university
We have not used customer support much until now, but when a problem arose, we contacted them and they were...
Read full review of OneLogin »
Anonymous User
IDM Architect at a tech company
Tech support has been great. They've been responsive and knowledgeable, so we've been happy with them.
Read full review of One Identity Safeguard »
Miska Siirto
Lead Solution Architect at a tech vendor
I've been happy with the technical support. When I previously worked in another company implementing One Identity...
Read full review of One Identity Manager »
DmitryDurov
Architect/Identity Manager Implementation Consultant
Technical support is responsive. Of course, it can take a little longer at times, but that is due to their workload....
Read full review of One Identity Password Manager »
Anonymous User
Manager IAM at a computer software company
I have not used the support from the vendor. One Identity has various support sites, such as the support center and...
Read full review of One Identity Manager »
Tadej Grebensek
IT Engineer at a manufacturing company
I haven't had much contact with the solution's tech support. My partner contacts them.
Read full review of One Identity Manager »
Anonymous User
Director, Identity & M365 Engineering at a healthcare company
We don't get a lot of communication from the One Identity side. I don't know who our account representative is, and...
Read full review of One Identity Active Roles »
MrOak
Senior System Administrator at a manufacturing company
Technical support is usually great.
Read full review of One Identity Manager »
Anonymous User
Identity and Access Manager at a insurance company
I rate customer support at eight out of ten. The response time has room for improvement as it can take quite a long...
Read full review of One Identity Manager »
Anonymous User
VP Risk Management at a financial services firm
I would rate the technical support as very good and strong. We're happy with the support we get from our One Identity...
Read full review of One Identity Safeguard »
Anonymous User
Lead IAM manager at a tech services company
I have not interacted with their support.
Read full review of One Identity Manager »
Anonymous User
Solutions Architect - IAM at a tech company
Technical support replies within 1-2 business days. The Quest blog is very useful where the experts will answer the...
Read full review of One Identity Manager »
Anonymous User
IT Systems Manager at a insurance company
Support has always been responsive and helpful.
Read full review of One Identity Manager »
Anonymous User
Senior IT Consultant at a tech consulting company
The Dell technical support is good enough.
Read full review of One Identity Manager »
Anonymous User
Solution Architect at a tech services company
The technical support for this solution is very good. This vendor supports all of their products very well.
Read full review of One Identity Privileged Access Suite for Unix »

Review 1 of 30

Technical Support

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