Compare ConnectWise vs Zendesk

ConnectWise

Based on 81 reviews.

Zendesk

Based on 81 reviews.

Latest Research

Buyer's Guide

ConnectWise PSA vs. Zendesk

December 2025

Zendesk vs. ConnectWise PSA

Updated: December 2025

Buyer's Guide

ConnectWise PSA vs. Zendesk

December 2025

ConnectWise PSA vs. Zendesk

Updated: December 2025

Sample Customers

ConnectWise PSA

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

1 reviews

1 reviews

0 reviews

13 reviews

0 reviews

2 reviews

Top Industries

Computer Software Company

11%

Performing Arts

Comms Service Provider

Manufacturing Company

Performing Arts

Computer Software Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sean Saeb
Partner and CIO at a tech services company
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
David Hetherington
Manager, Technical Team at a tech services company
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Read full review of ConnectWise RMM »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

AmandaSanchez
Consultant and Startup Founder at a consultancy
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
Read full review of Zendesk »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
Read full review of Zendesk Messaging »
Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Todd Blake
Senior IT Specialist at a healthcare company
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
We haven't had to use technical support.
Read full review of ScreenConnect »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ScreenConnect »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ScreenConnect »
Chris Walters
VoIP Network Engineer at a tech services company
From an end-user standpoint, I would say that technical support is decent, probably a seven or an eight out of ten....
Read full review of ConnectWise PSA »
Anonymous User
President at a tech services company
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ScreenConnect »
Anonymous User
IT Network Specialist at a educational organization
I have never had to call tech support.
Read full review of ScreenConnect »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Marc Vazquez
IT Manager at a tech services company
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Steve Schick
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ScreenConnect »
Anonymous User
Associate Director NSOC at a computer software company
I have had experience dealing with technical support. In the past, when I needed something, they were very helpful...
Read full review of ConnectWise Automate »
Anonymous User
CEO at a tech services company
Customer Service: Reasonable. Technical Support: Reasonable.
Read full review of ConnectWise PSA »
Matt Ellery
Principal Consultant at a consultancy
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ScreenConnect »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ScreenConnect »
David Hetherington
Manager, Technical Team at a tech services company
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat...
Read full review of ConnectWise RMM »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Anonymous User
Franchise Operations Specialist at a recreational facilities/services company
Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away...
Read full review of ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Anonymous User
Senior System Administrator at a tech company
I have not had the need to contact support.
Read full review of ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »
Anonymous User
Chief Executive Officer at a tech services company
They have some good technical people, but sometimes, getting the right person is a chore.
Read full review of ConnectWise PSA »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ScreenConnect »
Anonymous User
Senior Technical Support Specialist at a tech services company
I would give the technical support a 8/10. It has some great functions but coming from my past experience of using...
Read full review of ScreenConnect »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ScreenConnect »
Anonymous User
Cyber Security Software Engineer at a tech services company
Their support has been decent, equaling that of Wazuh as they're both in the group chat now.
Read full review of ConnectWise SIEM »
Anonymous User
Helpdesk Technician at a tech services company
The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear...
Read full review of ConnectWise Automate »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Joe Reagan
Help Desk Manager at a computer software company
The few times I've had to call, when I first joined the company... Always excellent, professional, courtious,...
Read full review of ConnectWise PSA »

Review 1 of 30

Jairo Vega
Technical Support Engineer/ QA at a computer software company
I'd say a nine for the support from Zendesk when considering the platform overall. My experience with Zendesk...
Read full review of Zendesk Messaging »
Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
Read full review of Zendesk »
Tariq-Muhammad
SEO at a tech services company
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
Read full review of Zendesk »
Ahmed Nassar
Sr. Atlassian Consultant at a consultancy
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
Read full review of Zendesk »
AmandaSanchez
Consultant and Startup Founder at a consultancy
We loved being able to track everything about tickets, including their open times and notifications for users...
Read full review of Zendesk »
JohanSkibdahl
CEO at a tech services company
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
Read full review of Zendesk »
Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
Read full review of Zendesk »
Anonymous User
Manager, Production Services at a tech services company
I'm not sure about the customer support for Zendesk.
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
Read full review of Zendesk »
ManishArora
Vice President at a comms service provider
We have had no issues with technical support so far.
Read full review of Zendesk Messaging »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk »
Anonymous User
Director of IT at a computer software company
It's stellar.
Read full review of Zendesk »
Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
Read full review of Zendesk »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk »
CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at a tech services company
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
Read full review of Zendesk »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
Anita Orioma
Customer Success Manager
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
Read full review of Zendesk »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk »
Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
Read full review of Zendesk »
Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
Read full review of Zendesk »

Review 1 of 30

Technical Support

No Data Available

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