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ScreenConnect Reviews

Vendor: ConnectWise
4.2 out of 5
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What is ScreenConnect?

ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.

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ScreenConnect is the #3 ranked solution in top Remote Visual Support solutions, #20 ranked solution in top Virtual Meetings solutions, and #20 ranked solution in top Remote Access solutions. PeerSpot users give ScreenConnect an average rating of 8.4 out of 10. ScreenConnect is most commonly compared to Microsoft Intune: ScreenConnect vs Microsoft Intune. ScreenConnect is popular among the large enterprise segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 11% of all views.
Buyer's Guide
ScreenConnect
February 2026
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ScreenConnect mindshare

Product category:
Virtual Meetings
As of March 2026, the mindshare of ScreenConnect in the Virtual Meetings category stands at 2.3%, up from 1.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
ScreenConnect2.3%
Zoom Workplace Business8.6%
Webex6.4%
Other82.7%
Virtual Meetings

PeerResearch reports based on ScreenConnect reviews

TypeTitleDate
CategoryVirtual MeetingsMar 27, 2026Download
ProductReviews, tips, and advice from real usersMar 27, 2026Download
ComparisonScreenConnect vs Zoom Workplace BusinessMar 27, 2026Download
ComparisonScreenConnect vs WebexMar 27, 2026Download
ComparisonScreenConnect vs TeamViewerMar 27, 2026Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Intune4.1N/A94%335 interviewsAdd to research
NinjaOne4.1N/A95%24 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

ScreenConnect users praise its user-friendly interface, reliable connectivity, and robust remote access features. It excels in unattended access, persistent connections across reboots, file transfer capabilities, and security. They appreciate its integration with third-party systems, customizable branding, session groups, and easy recording of sessions. Its flexibility in remote management and tuning connection speed is beneficial globally. Users find the setup process straightforward and the pricing competitive.
  • "ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
  • "You can set up the remote access and get pretty granular as far as permissions go, but it's just been a fantastic tool and I would highly recommend it to anybody."
  • "The product works well and is quite reliable."

Room for Improvement

ScreenConnect users mention difficulties with predefined usernames, documentation clarity, and user-friendly setup. They report issues with session quality on Windows 10, dual monitors, and domain limitations. Concerns also arise from installation challenges on Apple devices, complex permission configurations, a need for smoother onboarding, and lack of reporting features. Users desire integration with Windows Updates, support for Chrome devices, improved file transfer capabilities, and enhanced video communication features.
  • "I would like ConnectWise Control to be more transparent on the real costs to renew their license."
  • "On a Linux machine, there are different limitations that are not there on a Windows Server; much more limitations exist on Linux deployments."
  • "There could be improvement to the remote command line tools."

ROI

ScreenConnect dramatically reduces travel expenses, offering a 90% cost saving, allowing it to pay for itself within days. It enhances efficiency in ticket management by simplifying connectivity. Users note immediate value from eliminating the need for physical visits, even in challenging conditions like heavy snow. Rural areas benefit significantly, where driving is impractical. ScreenConnect proves its worth quickly, especially when supporting customers remotely, by saving time otherwise spent traveling.

Pricing

ScreenConnect pricing is perceived as fair and cost-effective by most enterprise users. Many are satisfied with the value, especially when considering its stability and features backed by ConnectWise. Users value the straightforward licensing model based on concurrent technicians, finding initial costs competitive, with opportunities for discounts upon renewal. Some mention the expense of the on-premise version but appreciate the affordable cloud version. The pricing structure also allows integration flexibility and matches well against competitors in the market.
  • "I download the product for free with ConnectWise RMM's license."
  • "We pay $85 per month for each user for a ConnectWise package with multiple solutions."
  • "We pay an annual licensing fee."

Popular Use Cases

ScreenConnect is primarily used for remote support and troubleshooting in various organizations. Users leverage both unattended access and on-demand remote support functionality. Extensions are either fully enabled or selectively used depending on individual company needs. Deployments include IT teams supporting both internal and client systems globally. Companies emphasize its ease of use and quick response time for accessing devices remotely while monitoring and providing necessary technical support.

Service and Support

ScreenConnect's customer service and support are generally considered quick and efficient. Many users report experiencing fast response times for inquiries without needing frequent assistance. Those needing help found the support straightforward and proactive, with options like chat and phone available. Some users felt improvements were needed in understanding specific issues. Despite some users expressing dissatisfaction with support, overall ratings often reached 8 or 10 out of 10 for effectiveness and responsiveness.

Deployment

ScreenConnect's initial setup is generally straightforward and easy for most users. Some found it quick and uncomplicated, requiring minimal time and effort. However, a few encountered challenges with complex configurations, permissions, and language barriers. Users appreciated its intuitive installation, with branding customized easily. While some needed more detailed setup steps, others mentioned its quick deployment, especially for smaller teams, and noted the importance of having basic technical knowledge.

Scalability

Many users have experienced no issues with scaling ScreenConnect. It easily adapts to various needs, supporting a large number of endpoints and users across multiple networks without performance problems. The platform allows flexible adjustments in licensing based on workloads. Multiple accounts report successful integration and expansion, and it's been effective for teams of various sizes and configurations. Few have noted limited use, but scalability remains a standout feature for many users.

Stability

ScreenConnect shows strong reliability with minimal issues reported. Users appreciate its low CPU usage, comparing it to Windows Remote Desktop and TeamViewer. Some mention infrequent problems, often related to bandwidth or server environments, but these do not outweigh the consistent performance. Mobile device users occasionally experience lags. Planned outages are rare and communicated upfront. Users in various environments, including servers, find it dependable, giving high reliability ratings over extended periods.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our ScreenConnect Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business11
Midsize Enterprise6
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business80
Midsize Enterprise34
Large Enterprise81
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
11%
Marketing Services Firm
10%
Performing Arts
7%
Computer Software Company
7%
Real Estate/Law Firm
6%
Financial Services Firm
6%
Comms Service Provider
6%
Government
6%
Educational Organization
5%
Outsourcing Company
5%
University
5%
Construction Company
3%
Healthcare Company
3%
Wholesaler/Distributor
3%
Logistics Company
3%
Transportation Company
3%
Energy/Utilities Company
2%
Non Profit
2%
Retailer
2%
Media Company
2%
Wellness & Fitness Company
2%
Insurance Company
1%
Hospitality Company
1%
Legal Firm
1%
Recreational Facilities/Services Company
1%
Museum Or Institution
1%

Compare ScreenConnect with alternative products

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Learn more about ScreenConnect

ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.

What are the key features of ScreenConnect?
  • Remote Access: Facilitates easy access across devices and browsers with strong performance.
  • Security: Includes AES-256 encryption and two-factor authentication for secure interactions.
  • Customization: Allows extensive branding options to align with company identity.
  • ScreenConnect View: Enables live streaming for real-time troubleshooting via users' device cameras.
  • Session Management: Offers unattended access and session recording for quality control.
  • Configurability: Provides granular permissions to tailor access according to team requirements.
What benefits and ROI can users expect from ScreenConnect reviews?
  • Ease of Use: Users find it intuitive for support and troubleshooting.
  • Cost-Effective: Competitive pricing enhances ROI.
  • Integration: Easy incorporation with existing security protocols and management tools.
  • Remote Management: Provides effective remote access reducing on-site support needs.
  • Efficiency: Increases productivity with robust performance and seamless functionality.

Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.

ScreenConnect was previously known as ConnectWise Control.

ScreenConnect customers

Jon Rosen Systems

Related questions

  • 42
When evaluating Virtual Meetings, what aspect do you think is the most important to look for?
  • 114
What are the tools you recommend to support teleworking?
  • 62
Is there a video conferencing platform that can have a plug-in on a website?
  • 42
Why is Virtual Meetings important for companies?

Product Categories

Product Categories
Virtual Meetings
Remote Access
Remote Visual Support

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ScreenConnect Reviews Summary
Author infoRatingReview Summary
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC4.5I use ConnectWise ScreenConnect for remote IT support across nearly 500 computers, appreciating its stability, scalability, and reasonable pricing. Despite some overlap with other products, it delivers a good ROI compared to more expensive alternatives like LogMeIn.
Technology and Logistics Director at a media company with 501-1,000 employees5.0I highly recommend ConnectWise Control. This stable, secure, and feature-rich remote access tool is easy to set up and scale, offering invaluable features like unattended access and a shared toolbox. It significantly outperforms competitors, earning a 10/10.
Principal Consultant at Ellnet4.5In my company, ConnectWise ScreenConnect offers reliable remote control capabilities comparable to other products. Its strengths include remote scripting and PowerShell integration, though it could improve in patch management. Compared to TeamViewer and AnyDesk, its integration is superior.
Managing Director at NETCB5.0We use ConnectWise ScreenConnect for remote support across Africa, benefiting from its auditing, security, and integration features. The setup is quick and affordable, offering excellent ROI by saving travel time. We find no additional features necessary.
SA at a university with 1,001-5,000 employees4.5I use ConnectWise Control for remote help desk support, finding it convenient and effective for troubleshooting PCs outside our LAN. While I highly recommend it, I wish they were more transparent about license renewal costs.
IT System and Network Administrator at a maritime company with 10,001+ employees4.5I find ConnectWise Control excellent for remote support, offering great pricing, simple licensing, and fast support. It's stable and easy to set up. However, I strongly recommend a Windows Server over Linux for on-premise deployments due to significant limitations.
Managing Director at NETCB5.0ConnectWise Control has revolutionized our support, saving us 90% on travel. I find its ease of use, robust security, and instant connections superior to competitors like Bomgar. It's a stable, scalable, and invaluable solution for our operations.
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees4.5We use ConnectWise Control for remote troubleshooting, finding its remote command execution and data retrieval valuable. It significantly improved efficiency and ticket resolution. However, the onboarding process was poor, and we desire better bulk update and reporting features.