


ScreenConnect and Claroty Platform both compete in the remote access and security sector, with each offering distinct advantages. ScreenConnect appears more favorable for fast remote support due to its strong remote access capabilities, while Claroty Platform is better suited for industrial environments thanks to its comprehensive threat detection and asset management.
Features: ScreenConnect offers robust remote access capabilities, seamless integration with MSP systems, and security features like Multi-Factor Authentication. It supports unattended access, remote desktop sharing, and command execution. Claroty Platform focuses on OT environments, providing asset management, comprehensive threat detection, and vulnerability management, along with advanced network mapping and protocol support.
Room for Improvement: ScreenConnect could enhance user experience by refining domain usage, proxy support, onboarding processes, and improving reporting and file transfer functionalities. Claroty Platform might improve asset merging capabilities, alert descriptions, graphical user interface, and reporting tools for better vulnerability management.
Ease of Deployment and Customer Service: ScreenConnect supports Hybrid Cloud, Public Cloud, and On-premises deployment, though its technical support receives mixed reviews. Claroty Platform offers Hybrid Cloud, Private Cloud, and On-premises deployment, generally considered straightforward and proactive. ScreenConnect occasionally faces criticism for support efficiency.
Pricing and ROI: ScreenConnect is praised for its affordability, offering significant value with simplified licensing and reduced travel costs. Claroty Platform is more expensive but justified for its extensive security features, offering free deployment support as a premium option.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
If my infrastructure is critical infrastructure, the Claroty Platform saves time and resources.
As far as ROI is concerned, I think there's a huge benefit of hundreds of labor hours saved because of automated discovery and continuous inventory and faster audits and risk assessments.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
They understand operational environments, industrial protocols, and challenges of manufacturing, which is quite helpful.
Their response and support are effective and proactive.
They can rate support for the Claroty Platform from one to ten as eight to nine.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
A major advantage is that this is agent-less and passive.
The Claroty Platform offers a scalable solution that accommodates both cloud and on-premise deployments.
I would rate the scalability as eight or nine as the only issue faced was with login challenges, which could be improved.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
The platform runs with minimal delays and effectively manages workloads without intruding on the network.
I think Claroty Platform is a mature and scalable OT platform and it is designed for passive monitoring.
Overall, I would rate the stability as eight out of ten.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Additionally, reducing the overall cost of hardware and software solutions would be beneficial.
As AI is booming now, there are concerns about AI security.
Sometimes, these CVEs are not actually related to the device in the firmware at the site.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
One unique aspect of Claroty is that users get all the deployments for free.
For large enterprises with more than 10,000 assets, I think the investment could be as high as one million dollars.
The cost of the Claroty Platform is comparatively high.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The ability to detect and classify assets, assess vulnerabilities, and manage patches and updates effectively is highly beneficial.
They offer threat detection, asset management, vulnerability management, and remote access, which makes them the sole vendor in the OT security space to offer all three services.
Additionally, their SRA solution, the Secure Remote Access solution, is very useful for industrial environments.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 5.4% |
| Claroty Platform | 1.7% |
| ScreenConnect | 3.0% |
| Other | 89.9% |



| Company Size | Count |
|---|---|
| Small Business | 192 |
| Midsize Enterprise | 62 |
| Large Enterprise | 186 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
The Claroty Platform is tailored for monitoring and securing industrial control systems. It offers deep visibility into OT networks, enabling effective anomaly detection and vulnerability assessments. Its user-friendly interface and robust reporting tools facilitate easy management and compliance, enhancing organizational efficiency and cybersecurity posture in industrial environments.
ScreenConnect enables seamless remote access to desktops and mobile devices with robust security features, minimizing customer downtime and safeguarding interactions.
ScreenConnect stands out with its customization options, allowing users to white-label their software and showcase brand identity in every support interaction. With AES-256 encryption and two-factor authentication, security is integral. The Support Premium edition includes ScreenConnect View, allowing real-time troubleshooting via mobile camera streams. Configurability and granular permissions ensure tailored access for team members, while unattended access and session persistence enhance usability and productivity. Integration capabilities and tool-sharing optimize efficiency, making it ideal for IT service providers.
What features make ScreenConnect unique?Organizations use ScreenConnect for remote support, providing IT teams with a tool to assist clients efficiently from anywhere. Managed service providers leverage features like unattended access to troubleshoot and manage IT issues across multiple devices. ScreenConnect's adaptability makes it suitable for companies with remote employees, ensuring seamless support and connectivity.
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