Compare ConnectWise vs Zoom Video Communications

ConnectWise

Based on 84 reviews.

Zoom Video Communications

Based on 234 reviews.

Latest Research

Buyer's Guide

ScreenConnect vs. Zoom Workplace Business

September 2026

Zoom Workplace Business vs. ScreenConnect

Updated: September 2026

Buyer's Guide

ScreenConnect vs. Zoom Workplace Business

September 2026

ScreenConnect vs. Zoom Workplace Business

Updated: September 2026

Sample Customers

ScreenConnect

Jon Rosen Systems

Zoom Workplace Business

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Popular Solutions

ScreenConnect

0 reviews

ConnectWise PSA

1 reviews

ConnectWise Automate

0 reviews

Zoom Workplace Business

28 reviews

Top Industries

Construction Company

14%

Outsourcing Company

12%

Comms Service Provider

Manufacturing Company

Outsourcing Company

18%

Construction Company

11%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Faiz Fortune
Project Engineer at Moksh Tech
I use ConnectWise RMM to monitor my projects, and I also use it for automation. ConnectWise RMM's scripting tools...
Read full review of ConnectWise RMM »
Sivashankar Krishnamoorthie
Associate Director at a outsourcing company
I have been working with ConnectWise PSA for the past four years, and we are using the platform for our ticketing...
Read full review of ConnectWise PSA »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

Yifate Yusuf
Team Lead at GE
Zoom Workplace Business has been our cornerstone to our success as an organization, keeping our team connected across...
Read full review of Zoom Workplace Business »

Review 1 of 1

Customer Service

Todd Blake
Senior IT Specialist at a healthcare company
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
We haven't had to use technical support.
Read full review of ScreenConnect »
Cobus Burgers
Managing Director at NETCB
We've never had to raise a ticket with ConnectWise whatsoever.
Read full review of ScreenConnect »
Faiz Fortune
Project Engineer at Moksh Tech
I don't often communicate with the technical support of ConnectWise RMM. We have a tool called Hudu where all our KBs...
Read full review of ConnectWise RMM »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
Anonymous User
Network Admin at a hospitality company
Technical Support wasn’t and hasn’t been needed.
Read full review of ScreenConnect »
Anonymous User
President at IBF Consulting
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ScreenConnect »
Anonymous User
Senior System Administrator at a tech company
I have not had the need to contact support.
Read full review of ScreenConnect »
Matt Ellery
Principal Consultant at Ellnet
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ScreenConnect »
Anonymous User
IT Admin at a tech company
I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty...
Read full review of ScreenConnect »
Chris Walters
VoIP Network Engineer at Infinet Solutions
From an end-user standpoint, I would say that technical support is decent, probably a seven or an eight out of ten....
Read full review of ConnectWise PSA »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ScreenConnect »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ScreenConnect »
Marc Vazquez
IT Manager at Telecorp Inc.
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Anonymous User
Field Service Tech at a retailer
I haven't had any issues getting assistance for a customer site using the vendor we partnered with. I've used them a...
Read full review of ConnectWise RMM »
Anonymous User
Chief Executive Officer at a tech services company
They have some good technical people, but sometimes, getting the right person is a chore.
Read full review of ConnectWise PSA »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Anonymous User
Senior Technical Support Specialist at a tech services company
I would give the technical support a 8/10. It has some great functions but coming from my past experience of using...
Read full review of ScreenConnect »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Elmira Iravani
Network Administrator at Hanatech
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Anonymous User
CEO
Technical support is fine.
Read full review of ScreenConnect »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise PSA »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ScreenConnect »
Anonymous User
IT Network Specialist at a educational organization
I have never had to call tech support.
Read full review of ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ScreenConnect »

Review 1 of 30

Mahender Nirwan
Software developer at TAIGLE LLC
I haven't used Zoom's tech support.
Read full review of Zoom Workplace Business »
PraveenKambhampati
Owner at Thought Leaders Management Consulting
I have not needed to contact Zoom's technical support.
Read full review of Zoom Workplace Business »
Sadam Kherisat
Technology Consultant- Networking Services at STS
We have not had occasion to contact technical support.
Read full review of Zoom Workplace Business »
Luiz Kazan
Head of Digital Solutions at a computer software company
Zoom provides more pages and information for consultation than direct support. I haven't hired support that allows me...
Read full review of Zoom Workplace Business »
Leslie Mavonyani
Head of technical and projects at BI Dynamics Pty Ltd
I never had a reason to use the solution's technical support.
Read full review of Zoom Workplace Business »
Adam Vizogrod
Account Management Leader at AlgoSec
We've had no issues with Zoom that required us to contact technical support.
Read full review of Zoom Workplace Business »
Sahil Vijay
Senior Oracle Analytics Cloud Consultant at a tech vendor
When the users have problems, they do not reach out to Zoom's technical support directly. Rather, they reach out to...
Read full review of Zoom Workplace Business »
Jaison V
Assistant Manager at DP World
I have not contacted technical support.
Read full review of Zoom Workplace Business »
Alyssa Lawson
Founder at SMPLX
I had to contact customer service and support a couple of times, but I think there were a couple of times when Zoom...
Read full review of Zoom Workplace Business »
Anonymous User
Principal Consultant at a tech services company
I have not needed to contact the support.
Read full review of Zoom Workplace Business »
SYED AMIN
Senior Systems Administrator - Microsoft & LINUX at TCS Pvt. Ltd.
We have had a good experience with customer support. They immediately respond to our queries and problems.
Read full review of Zoom Workplace Business »
Anonymous User
RPA Operations Manager at a consultancy
I've never used technical support.
Read full review of Zoom Workplace Business »
Anonymous User
Regional Manager - Bangladesh at a comms service provider
I have not had occasion to contact tech support.
Read full review of Zoom Workplace Business »
YaganadenNaicken
Senior Information Technology System Engineer at State Informatics Limited
I would rate the technical support an eight or nine out of ten.
Read full review of Zoom Workplace Business »
Anonymous User
Public Sector Cloud Services Account Manager at a manufacturing company
I've never had to use tech support for it. It just works.
Read full review of Zoom Workplace Business »
Gaurab Dev Manandhar
Senior Network Administrator at a financial services firm
I have never needed to contact technical support, but I believe their support is good.
Read full review of Zoom Workplace Business »
Anonymous User
Emea C Loud Technology at a tech vendor
I have not contacted the support from Zoom.
Read full review of Zoom Workplace Business »
Shmulik Davar
VP Product at Medint
We connected with them only once.
Read full review of Zoom Workplace Business »
Anonymous User
Business Development Manager at Computer Learning centre
We have never had a reason to contact technical support.
Read full review of Zoom Workplace Business »
Laura Wooten
Director at a consultancy
I have never reached out directly to their support but have used online resources and community support for...
Read full review of Zoom Workplace Business »
Cristian-Silva
Virtual network solution Engineer at a tech vendor
I'm from the IT world and can do my own troubleshooting. I've never been in touch with technical support. I cannot...
Read full review of Zoom Workplace Business »
STEVEN JAMAL
Enterprise Engineer at Computech Limited
I haven't needed technical support because it was easy for me to navigate through and find what I was looking for. It...
Read full review of Zoom Workplace Business »
Odell Hall
Owner, Editor-In-Chief at planetill.com
You really didn't need tech support for Zoom. Something terrible would have to happen before you called Zoom tech...
Read full review of Zoom Workplace Business »
Anonymous User
Senior Specialist, e-Transformation Services at a tech services company
I have not been in contact with Zoom technical support.
Read full review of Zoom Workplace Business »
RAND AYOUB
Assistant Investment Manager at Al Ashram Investments
I haven't interacted with the solution's technical support.
Read full review of Zoom Workplace Business »
NikolayBachvarov
Software Architect at AIOPS group
I have not used technical support.
Read full review of Zoom Workplace Business »
Robert Sabath
Owner at Sabath Supply Chain Consultants, Inc.
I've made one or two calls to customer support and shared emails with them so it's been quite limited. I got a...
Read full review of Zoom Workplace Business »
Anil Srivastava
Senior Executive at a computer software company
I have not had any contact with technical support. Technical support is bad everywhere due to the fact that it's just...
Read full review of Zoom Workplace Business »
Carlos Meilicke
MCT at ParaSoft SRL
I've never dealt with technical support. I haven't had any reason to contact that. Therefore, I cannot speak to how...
Read full review of Zoom Workplace Business »
Anonymous User
Network Security Engineer at a tech services company
I have not needed to contact technical support, I have not had an issue.
Read full review of Zoom Workplace Business »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.