Compare Creatio vs Jitterbit

AMD, City of Boston, MetLife, Avidia Bank, Colgate-Palmolive, City of Pittsburg, Auchan, Purplebricks, Everwise Credit Union, Howdens, First United Bank & Trust, and more

Jitterbit Vinyl

Aetna, Alnylam Pharmaceuticals Inc., Alvarez and Marsal, Audacy, Barstool Sports, Brooks Brothers, Cal-Maine Foods Inc., CNH Financial, Collette Travel, Darn Tough Vermont, DXL, Fresh Direct, iHeartMedia, Intra-Cellular Therapies, JBS Foods, J.Crew, Kraft Sports Group, MEMIC, New England Patriots, PGT Trucking Inc., United Healthcare, Worley

Popular Solutions

17 reviews

4 reviews

2 reviews

0 reviews

0 reviews

Top Industries

Comms Service Provider

15%

Construction Company

14%

Outsourcing Company

11%

Manufacturing Company

10%

Outsourcing Company

19%

Construction Company

12%

Comms Service Provider

10%

Financial Services Firm

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Roman Isakov
Product Owner at a non-tech company
My main use case for Creatio Sales is mostly marketing, and it is primarily for financial organizations. A quick...
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Julio Falcon
IT-Director (CTO) at No Code Services
In my case, I have one customer using Service Creatio as a service tool to bring support to their customers, and the...
Read full review of Creatio Service »
Braj Singh
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
My main use case for Studio Creatio is defining values and creating automated workflows, with a focus on...
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Julio Falcón
Product Manager at Nodos Consultores
We use it to send bulk emails like any bulk mailing tool, but where it differs is with the campaign builder....
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Review 1 of 4

Mohamed Abd Kader
Head of Enterprise Architecture at Mantrac Group
We use Jitterbit to connect cloud solutions with our on-premises ERP system.
Read full review of Jitterbit Harmony »

Review 1 of 1

Customer Service

Sergey Yakimchuk
Business Development Manager at Terralink
Technical support at Studio Creatio provides good service in terms of partnership, sales, and in terms of starting to...
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Roman Isakov
Product Owner at a non-tech company
The customer support for Studio Creatio is great, actually. They are quick enough, and when I need anything to be...
Read full review of Creatio Studio »
Julio Falcon
IT-Director (CTO) at No Code Services
Sometimes I have some issues with SLAs, but generally, the Creatio support team is very proactive and effective....
Read full review of Creatio Service »
Carlos Gama
IT Intern at a manufacturing company
I have not needed to contact customer support, but the few times I did, it was good, and I did not have any problems....
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Anatolii Vovniuk
Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council
The support is okay.
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Yevhen Yukhno
CEO at B-OS, Unipessoal Lda.
The technical support for Creatio could be better and must be better. The company is oriented in its support policy...
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Bhoobalan Palanivelu
Creatio Technical Consultant at a computer software company
The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of...
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Douglas Moraes
Consultor De T I at Sylvamo
The customer support for Studio Creatio is good, though I feel that there could be more local contacts in my region...
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Julio Falcon
IT-Director (CTO) at No Code Services
Their customer support service is very efficient. I would rate it ten out of ten.
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Anatolii Vovniuk
Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council
Customer service and support receive a rating of five due to the combination of not-so-good documentation and...
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Anonymous User
CRM Consultant
I did reach out for customer support; most of the time they were able to solve the problem. Some of the time it did...
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Anonymous User
development developer at a tech consulting company
Creatio Studio's customer support is quite good, depending on the question or the support you need.
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Neha Manchanda
Creation Developer at Bits In Glass US, Inc.
Customer support for Studio Creatio is adequate. I receive responses within 12 to 24 hours, but there are times when...
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Julio Falcón
Product Manager at Nodos Consultores
I am very happy with their support. They are very proactive, and their academy and documentation are also very good....
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Sergiy Parfonov
Software analyst at a comms service provider
My experience with customer support in Studio Creatio is great. We have a manager, and we can ask anything we need,...
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Harold Busby
Senior Sales Manager at a tech services company
They're very good. They're very prompt, and they really hold your hand to help resolve issues.
Read full review of Creatio Sales »
Anonymous User
Associate Consultant at a university
The solution's technical support is excellent, and the technical account manager is very user-friendly.
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Anonymous User
ImDigital at a consultancy
We've contacted technical support a few times and they've been very good. While more difficult questions may take a...
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Anonymous User
Associate Product Consultant at a tech services company
The support is generally quite good, though response times can be slow. When raising support tickets with all...
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Anonymous User
Associate Consultant at a university
The solution's technical support was very useful for me, and they were also very quick to respond and resolve my...
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Anonymous User
Graduate Trainee at a computer software company
The support agents are friendly and they respond quickly. You email them the query and then they get back immediately...
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Anonymous User
Creatio AE at a computer software company
The customer support needs mass improvement. I would rate the customer support a one for the free version, three for...
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Harold Busby
Senior Sales Manager at a tech services company
Based on my experiences, the customer support and service are strong. I've only had a couple of issues, and they were...
Read full review of Creatio Sales »
Richard Monge
Workforce Management Specialist at a consultancy
The customer support of Studio Creatio is perfect. As I mentioned, I was managing under 22 agents through Studio...
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Anonymous User
Acquisitions Leader at a healthcare company
Luckily, we have not had to contact technical support. In the beginning, when we were uncertain and required some...
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Anonymous User
Managing Director at a tech services company
Getting the right set of people in Africa for technical support becomes a bit challenging, but their knowledge base...
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Anonymous User
CEO at PeerSpot
Overall, especially because I'm a partner, we get instant support from the technical team. They're always very...
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Julio Falcón
Product Manager at Nodos Consultores
Their technical support is great. They are very competent and very responsive. They know the solution very well....
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Harold Busby
Senior Sales Manager at a tech services company
I would evaluate the customer service and technical support of Sales Creatio as an eight on a scale of one to ten;...
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Anonymous User
Business Analyst at a financial services firm
Customer service rating: 3
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Review 1 of 30

Anonymous User
Founder at a tech services company
We did not use technical support.
Read full review of Jitterbit Harmony »
David Hendrickson
Senior Director of IT at NXC Imaging
The tech support at Zudy is top notch. They are a bunch of talented people who are very responsive and we've not had...
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Anonymous User
Data Architect / Data Migration Specialist / Cloud Consultant at a tech company
The technical support is very good.
Read full review of Jitterbit Harmony »
Sean Harrop
Director of Application Development at Collette Travel Services
Zudy technical support has always been great. They are very quick to get back to us when we have questions, whether...
Read full review of Jitterbit Vinyl »
Larry Egan
VP Strategic Technologies at Alnylam Pharmaceuticals Inc
They have been super helpful in just about every capacity. A lot of times, there will be challenges. We will go to...
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Jon Pederson
CFO of the Markets Group at a media company
Tech support has been super-responsive. We've generally had a retainer agreement for consulting hours, so we get what...
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Nate Seiling
Founder at Quote Kong LTD
My experience with Zudy's technical support has been good. They definitely take in the things that I'm saying. When...
Read full review of Jitterbit Vinyl »
Shane Darrisaw
National Administrator at mPact Pro Client Management Systems
We've not had any issues with tech support. We've not had any challenges to go to tech support. But, as promised, if...
Read full review of Jitterbit Vinyl »
Anonymous User
Associate Director, Commercial Systems at a pharma/biotech company
The support is quite good through the professional services.
Read full review of Jitterbit Vinyl »
Andrew Parkin
Head of Data & BI at a tech services company
Technical support has been very good overall. We are very happy with them.
Read full review of Jitterbit Harmony »
Anonymous User
Sr. Team Manager - Tour Manager Department at a leisure / travel company
I can tell you that I really appreciate Martin and Grant, the two guys who have been helping us in developing this....
Read full review of Jitterbit Vinyl »
Jaquelyn Freeman
Finance Manager at a tech services company
I deal with a lot of people at VINYL. We have our consultants, a couple guys at VINYL, and we talk once a week. If...
Read full review of Jitterbit Vinyl »
Don Mitchell
Founder/CTO at NG911 Services
I have never had to grab technical support outside of the developers
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Sahal Laher
Head of Global Digital/Marketing Technology at a consumer goods company
The tech support is very good. We haven't had to use tech support very much, but when we do, things are resolved on...
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Nivas Srinivasan
Principal Consultant at a retailer
Tech support comes back to us with good ideas. Their suggestions, at times, are very helpful for us in making...
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Anonymous User
Mobile Dog Product Manager at BioPet Laboratories
The Zudy app team assigned us has been helpful and responsive to concerns I have brought up. Through email and ZPM,...
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Anonymous User
Sr. Director, Business Area Solutions at Intra-Cellular Therapies, Inc
Technical support has been great. I tend to work primarily with one or two consultants who are my interface to the...
Read full review of Jitterbit Vinyl »
Anonymous User
Scheduling Manager at a leisure / travel company
Their technical support is awesome. I work exclusively with their technical department and they're able to turn...
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Anonymous User
Application Support Analyst at Alvarez & Marsal
We meet with the Zudy team twice a week to discuss bugs and enhancement requests, as well as receive updates about...
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Anonymous User
Senior Technical Consultant at a tech services company
I have not used technical support.
Read full review of Jitterbit Harmony »
Anonymous User
Consultant at a consultancy
I have never used technical support.
Read full review of Jitterbit Harmony »
Anonymous User
CRM Administrator at a media company
I would give the technical support a rating of 10/10 as the online guides have helped us sufficiently.
Read full review of Jitterbit Harmony »
Anonymous User
General IT Clerk
Zudy's technical support staff are great. I ask them questions all the time and they are very responsive and...
Read full review of Jitterbit Vinyl »
Anonymous User
IT Director at Cal-Maine Foods
We are located in Mississippi. There is not a lot of technology available in Mississippi when it comes to solutions...
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Scott Grabowski
Manager of Retail Technology at Brooks Brothers
VINYL's tech support and Zudy's tech support is top notch. Whenever we've had any of the issues that I mentioned...
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Anonymous User
Director Technology Services, Retail Direct & Ecommerce at a consumer goods company
Support has been responsive and quickly answered our questions.
Read full review of Jitterbit Harmony »
Anonymous User
General Manager at lipstream Financial
With limited engineering at our firm, we rely heavily on Zudy's team to help out when issues arise. 99% of the time,...
Read full review of Jitterbit Vinyl »
ExecutiveDirector18
Executive Director of Management Process Automation at a healthcare company
Zudy's technical support has been spot on. Every time we've needed them, they've been able to deliver what we're...
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Melinda Marks
Chief of Staff at a non-tech company
We have a guy that comes to our office every Wednesday and he's easily accessible at any hour, any day of the week....
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Anonymous User
Implementation Specialist at a consultancy
I would give the technical support a rating of 8/10. The technical support members are very knowledgeable, but they...
Read full review of Jitterbit Harmony »

Review 1 of 30

Technical Support

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