Compare datto vs TeamViewer

datto

Based on 35 reviews.

TeamViewer

Based on 140 reviews.

Latest Research

Buyer's Guide

Datto Remote Monitoring and Management vs. TeamViewer Remote Management

December 2025

TeamViewer Remote Management vs. Datto Remote Monitoring and Management

Updated: December 2025

Buyer's Guide

Datto Remote Monitoring and Management vs. TeamViewer Remote Management

December 2025

Datto Remote Monitoring and Management vs. TeamViewer Remote Management

Updated: December 2025

Overview

Information Not Available

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Sample Customers

Datto Remote Monitoring and Management

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

TeamViewer Remote Management

Carey Paul Honda

Popular Solutions

Datto Remote Monitoring and Management

3 reviews

Datto Cloud Continuity

1 reviews

Datto SIRIS

9 reviews

TeamViewer Business

16 reviews

TeamViewer Remote Management

1 reviews

TeamViewer Tensor

0 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Performing Arts

Manufacturing Company

12%

Computer Software Company

11%

Comms Service Provider

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James Melton
Cyber Security Consultant
The use cases for Datto SIRIS that we set up are that we back up all emails for 365, certain devices such as servers...
Read full review of Datto SIRIS »
Alex Clerici
System Integrator IT Manager at a tech services company
Usual use cases for Datto Remote Monitoring and Management include inventory purposes, managing software installation...
Read full review of Datto Remote Monitoring and Management »
JonMcWilliams
vCTO - Technical Account Manager at a tech services company
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation (PSA) »
TrevorSmith
Assistant Director, Network Operations at a insurance company
I used to use the solution when I used to work for an MSP for whom I used to deploy the product for the clients....
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at a tech services company
We are a reseller and primarily use Datto ALTO for disaster recovery.
Read full review of Datto ALTO »

Review 1 of 5

Arun Moolchandani
Human Resources Manager at a tech vendor
Our main use case for TeamViewer Business is that we use this tool on a daily basis to provide remote support to our...
Read full review of TeamViewer Business »
Nitesh Ranjan
Senior Software Engineer at a tech vendor
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
Read full review of TeamViewer Remote Management »
UdaySiddu
Software Consultant at a tech vendor
My company uses TeamViewer Tensor to provide services to our customers, like remote sharing or taking remote control...
Read full review of TeamViewer Tensor »
UdaySiddu
Software Consultant at a tech vendor
We install the software for our customers for purposes of controlling their businesses and resolving technical...
Read full review of TeamViewer Pilot »

Review 1 of 4

Customer Service

Samuel Torres
Support Engineer Tier II at a tech services company
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
Omri F.
President & CEO at a tech vendor
The speed of technical support was excellent, and the quality was above average. If I were to put support on a scale...
Read full review of Datto SIRIS »
Alex Clerici
System Integrator IT Manager at a tech services company
I communicate with support not very often. However, during the first release of the product, I discovered some bugs...
Read full review of Datto Remote Monitoring and Management »
James Melton
Cyber Security Consultant
We've had to contact Datto support to get them to send hard drives when the device goes over 50% or is full. We've...
Read full review of Datto SIRIS »
JasonGrant
Founder at a consultancy
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
Aurélien Boeyen
Co Founder at a tech services company
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
JonMcWilliams
vCTO - Technical Account Manager at a tech services company
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation (PSA) »
Kunal Kishor
AI/ML Engineer at a consultancy
The maintenance of Datto SIRIS is easy because they have an auto-update system that keeps everything updated in...
Read full review of Datto SIRIS »
Rahul Arvind
Infrastructure Engineer at a consultancy
I would rate the technical support that the vendor provides at 9.5, as they offer excellent service.
Read full review of Datto SIRIS »
Peeyush Yadav
Technical Support Engineer I at a consultancy
I have never had to contact technical support for Datto SIRIS in these two years.
Read full review of Datto SIRIS »
Roy Prime
VoIP phone IT manager at a consultancy
I had a memorable experience with customer support during the bare-metal recovery, and the support was brilliant. I...
Read full review of Datto SIRIS »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »
Andrea Zanonepoma
Engineer at a renewables & environment company
The customer support of Datto SIRIS is very high-level, and they respect the ticket times.
Read full review of Datto SIRIS »
Anonymous User
Director at a computer software company
Technical support has been quite good. We haven't had any problems with technical support.
Read full review of Datto Endpoint Detection and Response (EDR) »
Daniel McCoy
Chief Innovation Officer at a tech services company
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »
Jake Boyce
IT Manager at a insurance company
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »
TrevorSmith
Assistant Director, Network Operations at a insurance company
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at a tech services company
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Christian Poirier
Owner
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
Brian Jordon
Vendor Application Specialist at a retailer
I personally have not had any interactions with their support team, but I've heard nothing but good responses from my...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Business Development Manager at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »
Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer at a tech services company
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »

Review 1 of 28

Darshan Makhecha
Sr Sales Engineer at a manufacturing company
I have yet to have a need to reach out to technical support. Therefore, I can't speak to how they operate.
Read full review of TeamViewer Business »
MuhammadFurqan
Senior consaltant at a tech services company
We don't have any complaints about the solution so far.
Read full review of TeamViewer Remote Management »
VamsiKrishna2
Software Trainee at a tech services company
We've used technical support once or twice. I have faced issues with the TeamViewer application. I have tried...
Read full review of TeamViewer Business »
David Fitzerman
Chief Alchemist/ VP at a tech services company
I've never had to use tech support for any product.
Read full review of TeamViewer Remote Management »
Mohammad Yasin
IT and Procurement Executive at a marketing services firm
I have not used the support from TeamViewer.
Read full review of TeamViewer Business »
Arun Moolchandani
Human Resources Manager at a tech vendor
The customer support is very proactive, dedicated, and supportive 24/7. They are one of the best customer support...
Read full review of TeamViewer Business »
UdaySiddu
Software Consultant at a tech vendor
I rate the technical support a seven out of ten since whenever I had an issue with SSO, there was no access to any...
Read full review of TeamViewer Tensor »
JIMRALD ABASANTA
IT NETWORK ENGINEER at a university
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have...
Read full review of TeamViewer Business »
Kotayba Bouzian
Founder, VP at a tech services company
I've never been in touch with technical support.
Read full review of TeamViewer Business »
Anonymous User
Application Support Engineer at a computer software company
I’ve never been in touch with TeamViewer’s technical support.
Read full review of TeamViewer Business »
Anonymous User
Account Manager, Cybersecurity at a tech services company
I have not contacted technical support.
Read full review of TeamViewer Business »
Eman Ahmed
Head of Tourism Development at a tech services company
I have not been in contact with technical support because I haven't had any issues.
Read full review of TeamViewer Remote Management »
Samuel Mathabe
IT Supervisor at a financial services firm
I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT...
Read full review of TeamViewer Business »
Anonymous User
Account Manager at a tech services company
Technical support is available. They work remotely.
Read full review of TeamViewer Remote Management »
Wai Kok Cheng
Head of Information Security at a consultancy
We have not faced any issue contacting support.
Read full review of TeamViewer Business »
Anonymous User
Web Administrator at a sports company
Technical support is usually prompt and helpful. Following their Twitter feed helps with monitoring for external...
Read full review of TeamViewer Business »
Ahmed_Adel
Technical manager at a tech services company
I've never been in contact with technical support.
Read full review of TeamViewer Remote Management »
Anonymous User
Project Manager - IT Infrastructure team at a pharma/biotech company
In general, for the corporate version, it is excellent.
Read full review of TeamViewer Business »
Devanand PR
IT Support Executive at a healthcare company
We've never actually reached out the technical support. I can't speak to their level of helpfulness or responsiveness...
Read full review of TeamViewer Business »
Sizwe Mchunu
ICT Technician at a university
The customer support for TeamViewer Business is good, and we have no complaints.
Read full review of TeamViewer Business »
Anonymous User
Senior IT Support at a tech vendor
The customer support for TeamViewer Business has not been a consideration for me because everything worked well, so I...
Read full review of TeamViewer Business »
Anonymous User
Regional IT at a maritime company
Customer Service: I have never ever had to call the TeamViewer customer service hotline because the product is a very...
Read full review of TeamViewer Business »
Anonymous User
CEO
I have not had to use technical support.
Read full review of TeamViewer Business »
ValeryTezo
Senior ICT Consultant/Project Manager at a comms service provider
I've never used technical support. I cannot speak to how helpful or responsive they are.
Read full review of TeamViewer Remote Management »
Anonymous User
Support analyst at a tech vendor
I have never used customer support for TeamViewer Business, so I cannot provide feedback on this aspect.
Read full review of TeamViewer Business »
David Oparinde
Managing Director
I have not used technical support.
Read full review of TeamViewer Business »
Konstantinos Katselis
ITFlow
I have not needed to use the support from TeamViewer.
Read full review of TeamViewer Business »
JeffreyUrdan
CFO/COO at a healthcare company
We have used technical support very sparingly, but when we've used it they've been great. They are very responsive,...
Read full review of TeamViewer Business »
Anonymous User
Director
We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and...
Read full review of TeamViewer Business »
ClementYUNES
Freelancer at a consultancy
The tech support was very straightforward, providing real-time chats or assistance.
Read full review of TeamViewer Business »

Review 1 of 30

Technical Support

No Data Available

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