Compare datto vs TeamViewer

datto

Based on 35 reviews.

TeamViewer

Based on 140 reviews.

Latest Research

Buyer's Guide

Datto Remote Monitoring and Management vs. TeamViewer Remote Management

December 2025

TeamViewer Remote Management vs. Datto Remote Monitoring and Management

Updated: December 2025

Buyer's Guide

Datto Remote Monitoring and Management vs. TeamViewer Remote Management

December 2025

Datto Remote Monitoring and Management vs. TeamViewer Remote Management

Updated: December 2025

Overview

Information Not Available

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Sample Customers

Datto Remote Monitoring and Management

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

TeamViewer Remote Management

Carey Paul Honda

Popular Solutions

Datto Remote Monitoring and Management

3 reviews

Datto Cloud Continuity

1 reviews

Datto SIRIS

9 reviews

TeamViewer Business

16 reviews

TeamViewer Remote Management

1 reviews

TeamViewer Tensor

0 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Performing Arts

Manufacturing Company

12%

Computer Software Company

11%

Comms Service Provider

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James Melton
Cyber Security Consultant
The use cases for Datto SIRIS that we set up are that we back up all emails for 365, certain devices such as servers...
Read full review of Datto SIRIS »
Alex Clerici
System Integrator IT Manager at a tech services company
Usual use cases for Datto Remote Monitoring and Management include inventory purposes, managing software installation...
Read full review of Datto Remote Monitoring and Management »
JonMcWilliams
vCTO - Technical Account Manager at a tech services company
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation (PSA) »
TrevorSmith
Assistant Director, Network Operations at a insurance company
I used to use the solution when I used to work for an MSP for whom I used to deploy the product for the clients....
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at a tech services company
We are a reseller and primarily use Datto ALTO for disaster recovery.
Read full review of Datto ALTO »

Review 1 of 5

Arun Moolchandani
Human Resources Manager at a tech vendor
Our main use case for TeamViewer Business is that we use this tool on a daily basis to provide remote support to our...
Read full review of TeamViewer Business »
Nitesh Ranjan
Senior Software Engineer at a tech vendor
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
Read full review of TeamViewer Remote Management »
UdaySiddu
Software Consultant at a tech vendor
My company uses TeamViewer Tensor to provide services to our customers, like remote sharing or taking remote control...
Read full review of TeamViewer Tensor »
UdaySiddu
Software Consultant at a tech vendor
We install the software for our customers for purposes of controlling their businesses and resolving technical...
Read full review of TeamViewer Pilot »

Review 1 of 4

Customer Service

Aurélien Boeyen
Co Founder at a tech services company
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
JasonGrant
Founder at a consultancy
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
Kunal Kishor
AI/ML Engineer at a consultancy
The maintenance of Datto SIRIS is easy because they have an auto-update system that keeps everything updated in...
Read full review of Datto SIRIS »
James Melton
Cyber Security Consultant
We've had to contact Datto support to get them to send hard drives when the device goes over 50% or is full. We've...
Read full review of Datto SIRIS »
Peeyush Yadav
Technical Support Engineer I at a consultancy
I have never had to contact technical support for Datto SIRIS in these two years.
Read full review of Datto SIRIS »
JonMcWilliams
vCTO - Technical Account Manager at a tech services company
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation (PSA) »
Rahul Arvind
Infrastructure Engineer at a consultancy
I would rate the technical support that the vendor provides at 9.5, as they offer excellent service.
Read full review of Datto SIRIS »
Omri F.
President & CEO at a tech vendor
The speed of technical support was excellent, and the quality was above average. If I were to put support on a scale...
Read full review of Datto SIRIS »
Alex Clerici
System Integrator IT Manager at a tech services company
I communicate with support not very often. However, during the first release of the product, I discovered some bugs...
Read full review of Datto Remote Monitoring and Management »
Samuel Torres
Support Engineer Tier II at a tech services company
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer at a tech services company
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »
Brian Jordon
Vendor Application Specialist at a retailer
I personally have not had any interactions with their support team, but I've heard nothing but good responses from my...
Read full review of Datto Remote Monitoring and Management »
Christian Poirier
Owner
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at a tech services company
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »
Andrea Zanonepoma
Engineer at a renewables & environment company
The customer support of Datto SIRIS is very high-level, and they respect the ticket times.
Read full review of Datto SIRIS »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Director at a computer software company
Technical support has been quite good. We haven't had any problems with technical support.
Read full review of Datto Endpoint Detection and Response (EDR) »
Roy Prime
VoIP phone IT manager at a consultancy
I had a memorable experience with customer support during the bare-metal recovery, and the support was brilliant. I...
Read full review of Datto SIRIS »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
Daniel McCoy
Chief Innovation Officer at a tech services company
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Business Development Manager at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Jake Boyce
IT Manager at a insurance company
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »
TrevorSmith
Assistant Director, Network Operations at a insurance company
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »

Review 1 of 28

Tebogo Leshotho
IT Back Office Engineer (Cloud) at a insurance company
I once reached out, especially when I wanted to find out about TeamViewer Business, especially with the integration...
Read full review of TeamViewer Business »
JIMRALD ABASANTA
IT NETWORK ENGINEER at a university
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have...
Read full review of TeamViewer Business »
Mohammad Yasin
IT and Procurement Executive at a marketing services firm
I have not used the support from TeamViewer.
Read full review of TeamViewer Business »
Sanjay Patankar
General Manager at a manufacturing company
We've used technical support. We've been quite happy with their capabilities.
Read full review of TeamViewer Business »
Chinthaka Kannangara
Network System Engineer at a tech services company
I've never contacted technical support. I've never had any difficulties with the product. It's practically issue-free.
Read full review of TeamViewer Business »
Arun Moolchandani
Human Resources Manager at a tech vendor
The customer support is very proactive, dedicated, and supportive 24/7. They are one of the best customer support...
Read full review of TeamViewer Business »
Nitesh Ranjan
Senior Software Engineer at a tech vendor
In my past organization where I worked at MT Sachi, I directly contacted the technical support of TeamViewer Remote...
Read full review of TeamViewer Remote Management »
MartinPotgieter
Services Manager at a computer software company
The support could improve their speed. I rate the support from TeamViewer a three out of ten.
Read full review of TeamViewer Business »
GiancarloScali
Project Manager at a tech services company
When we needed some support, we receive a very quick response.
Read full review of TeamViewer Business »
Konstantinos Katselis
ITFlow
I have not needed to use the support from TeamViewer.
Read full review of TeamViewer Business »
Reviewer97120
Global Partner Service Practice at a tech vendor
I have not contacted the support, I have not had any issue needing the support.
Read full review of TeamViewer Business »
Anonymous User
IT Support and Development at a local government
We haven't yet contacted technical support.
Read full review of TeamViewer Business »
Jason Miller
Application Engineer at a tech company
I haven't had a chance to use their tech support. I've only searched a couple times on forums.
Read full review of TeamViewer Business »
Link Porterfield
Founding Member at a tech services company
I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical...
Read full review of TeamViewer Business »
Erkan Varol
SAP manager at a manufacturing company
I've never used technical support from TeamViewer.
Read full review of TeamViewer Business »
Anonymous User
Computer Repair at a non-profit
Technical support is 8/10.
Read full review of TeamViewer Business »
Anonymous User
Windows Server Administrator
I have not used their technical support.
Read full review of TeamViewer Business »
George-Smith
Chief Building Inspector at a government
I used them once when I was trying to get my prescription renewed. Before TeamViewer, they had Blizz. When they...
Read full review of TeamViewer Business »
Anonymous User
Application Support Engineer at a computer software company
I’ve never been in touch with TeamViewer’s technical support.
Read full review of TeamViewer Business »
Anonymous User
Senior Administrator at a tech vendor
I have been satisfied with the support.
Read full review of TeamViewer Remote Management »
Anonymous User
Network Technician at a maritime company
I’ve never had the chance to talk to technical support.
Read full review of TeamViewer Business »
Anonymous User
Server and Applications Specialist at a comms service provider
I have only called to add a user license and it was a quick call.
Read full review of TeamViewer Business »
Eman Ahmed
Head of Tourism Development at a tech services company
I have not been in contact with technical support because I haven't had any issues.
Read full review of TeamViewer Remote Management »
Anonymous User
Account Manager, Cybersecurity at a tech services company
I have not contacted technical support.
Read full review of TeamViewer Business »
Anonymous User
Account Manager at a tech services company
Technical support is available. They work remotely.
Read full review of TeamViewer Remote Management »
Ahmed_Adel
Technical manager at a tech services company
I've never been in contact with technical support.
Read full review of TeamViewer Remote Management »
Devanand PR
IT Support Executive at a healthcare company
We've never actually reached out the technical support. I can't speak to their level of helpfulness or responsiveness...
Read full review of TeamViewer Business »
ChetanGoyal
AWS / Big Data Engineer at a non-tech company
We always got the support. It's very great and supportive. Moreover, the response time is fast.
Read full review of TeamViewer Remote Management »
Anonymous User
Managing Director at a sports company
We have had a little bit of experience with technical support, although not much. We are satisfied with the support.
Read full review of TeamViewer Pilot »
JeffreyUrdan
CFO/COO at a healthcare company
We have used technical support very sparingly, but when we've used it they've been great. They are very responsive,...
Read full review of TeamViewer Business »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.