Compare Delinea vs Thales

Delinea

Based on 88 reviews.

Thales

Based on 16 reviews.

Sample Customers

Delinea Authentication Service

GOGO

CRYPTOCARD BlackShield

Fujitsu, Cisco, Kodak, Honeywell, Canon, BT, Airbus, Pitney Bowes, Philips, Ericsson, Texas Instruments, Sungard, Shell, Bae Systems, Epson, Brocade, Siemens

Thales Authenticators

Standard Chartered Bank (SCB)

Thales SafeNet Trusted Access

IBM, Western Union, Vanderbilt University Medical Centre, Novartis, and AT&T.

Popular Solutions

Delinea Secret Server

11 reviews

Delinea Privileged Access Service

2 reviews

Delinea Runtime Authorization

10 reviews

Thales Authenticators

0 reviews

Thales SafeNet Trusted Access

0 reviews

Gemalto Protiva [EOL]

0 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AmitRathod
Senior Analyst at Toll Holdings Limited
StrongDM eliminates our weekend outages by providing reliable infrastructure access and improving our user...
Read full review of Delinea Runtime Authorization »
Francesco Panacea
Senior Consultant at Deloitte Risk Advisory
I use the product to secure the system administrators' access to the crown jewels of the customer.
Read full review of Delinea Authentication Service »
Wendy Muar
D365 North America Finance Business Partner at a marketing services firm
I sometimes go into Delinea Fastpath to use it. I am able to run some reports and can look at some specifics, but I'm...
Read full review of Delinea Fastpath »
Himanshu Pandey
Lead Consultant at Wipro Limited
I have been working in the PAM space for the eighteenth year. All the PAM solutions have common use cases such as...
Read full review of Delinea Privileged Access Service »
Satyam Panchal
Adjunct Assistant Professor at a university

Read full review of Delinea Secret Server »

Review 1 of 5

Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
We installed Thales Luna HSM and generated the partitions to integrate with multiple databases like Mongo, Oracle,...
Read full review of Thales Luna HSM »
GauravMathur
Vice President Information Technology at a tech services company
We have used the solution for our disaster prevention. We are using it for our VPN only.
Read full review of Thales SafeNet Trusted Access »
Ravi Chandarana
IT manager at a construction company
The main use case involves transactions happening in banking environments. We are using it only for transaction-based...
Read full review of Thales payShield »
Anonymous User
Data Protection at a insurance company
I use the system to encrypt sensitive data or crown jewel data stored in various places within organizations. For...
Read full review of Vormetric Application Crypto Suite »
Ravi Chandarana
IT manager at a construction company
We primarily use the solution to encrypt data. We deploy the solution with an agent. With the help of an agent, we do...
Read full review of Vormetric Data Security Platform [EOL] »

Review 1 of 5

Customer Service

Fernando Gonzalez Perez
Identity and Access Management Specialist at Keywords Studios PLC
I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.
Read full review of Delinea Secret Server »
AmitRathod
Senior Analyst at Toll Holdings Limited
Customer support is very good; whenever there is a query or issue, they provide support as needed. They also have...
Read full review of Delinea Runtime Authorization »
Wendy Muar
D365 North America Finance Business Partner at a marketing services firm
I did reach out for technical help with Delinea Fastpath because I was struggling with the connection in the...
Read full review of Delinea Fastpath »
Avinash Gopu.
Associate VP and Cyber Security Specialist at US Bank
Delinea's technical support was excellent. They responded to our tickets on the same day and provided access to their...
Read full review of Delinea Secret Server »
Fouad Chundoo
Group Manager, Internal Audit at a manufacturing company
Regarding customer support, I would rate it nine out of ten because they are prompt and accurate with their responses.
Read full review of Delinea Fastpath »
Francesco Panacea
Senior Consultant at Deloitte Risk Advisory
If I had to rate support of Delinea Authentication Service from one to ten, I would give them a six.
Read full review of Delinea Authentication Service »
NajibulIslam
Technical Account Manager (Information Security) at Trustaira
While support is good, sometimes the documentation, especially for newer features, is not. That can be a challenge....
Read full review of Delinea Secret Server »
Ibrahim Hassan Barakat
Senior Network Security Engineer at EMAK For Computer Manufacturing (ECM)
I rate technical support seven out of ten because their response takes much more time than usual. However, at the...
Read full review of Delinea Runtime Authorization »
ChrisMorrison
Technical Engineer at Footprint Africa Business Solutions
The technical support is excellent.
Read full review of Delinea Privileged Access Service »
Jared Ochieng
Information Technology Security Specialist at infoark
Since I'm speaking as a system security engineer, most of the time we're able to solve any problems the customers...
Read full review of Delinea Secret Server »
Ammar Qasmi
IT Administrator / Architect at a consultancy
For technical support, I would score them a six, as I was initially considering a seven but decided to reduce it by...
Read full review of Delinea Secret Server »
Sharkrit Impat
Head Of Platform Engineering at Ascend Group Co., Ltd.
Technical support from Delinea is good. I used the professional service at the beginning, and so far, there have been...
Read full review of Delinea Secret Server »
Manuel_Gomez
IT Manager at a construction company
When I needed to contact customer support for Delinea Secret Server, my experience has been on par with other support...
Read full review of Delinea Secret Server »
Reena Bhardwaj
Senior Quality Analyst at YASH Technologies
I have not contacted the support from Delinea Secret Server.
Read full review of Delinea Secret Server »
Anonymous User
Senior Data Engineer at a non-profit
The technical support is responsive and knowledgeable. We have a ticketing system and didn't need much direct contact...
Read full review of Delinea Runtime Authorization »
Patrick
Senior Devops Engineer at a transportation company
That's how we got some of those feature requests in. We've only contacted support one or two times without a feature...
Read full review of Delinea Runtime Authorization »
Anonymous User
Iam Engineer at a manufacturing company
I would rate the technical support seven to eight, for sure.
Read full review of Delinea Runtime Authorization »
Satyam Panchal
Adjunct Assistant Professor at a university
Delinea Secret Server offers 24/7 IT support available, which addresses hidden security gaps and operational risks...
Read full review of Delinea Secret Server »
Pathi Venkant
Security consultant at a financial services firm
We can't say that technical support is good because they respond according to their time zone, and we are not in the...
Read full review of Delinea Secret Server »
Mustafizur-Rahman
Senior Cyber Security Engineer at TechnoNext Ltd.
Technical support could be better. The support centers can't solve the issues. On a scale from one to five, I will...
Read full review of Delinea Secret Server »
Anonymous User
DevOps Lead at a computer software company
I do not have any experience with technical support because I am not the person managing the product. We do have an...
Read full review of Delinea Secret Server »
Anonymous User
SE & Manager Of Internal Systems at a tech services company
Technical support is good. Online and offline documentation is clear and well written. Support technicians are...
Read full review of Delinea Secret Server »
Anonymous User
Senior Security Engineer at a insurance company
The technical support needs improvement. For example, if you have any problems on the server configuring the IIS,...
Read full review of Delinea Secret Server »
Anonymous User
Manager at a consultancy
Availability of technical support has always been a concern.
Read full review of Delinea Secret Server »
Taras Dubrova
BDM at Oberig-it
The tool's product support is nice.
Read full review of Delinea Secret Server »
Anonymous User
Security Operations at a tech company
Customer Service: Customer service is excellent. Customer relations and tech support have both been quick to respond...
Read full review of Delinea Secret Server »
Anonymous User
Program Manager at a recruiting/HR firm
We have had dealings with technical support, but have not encountered any problems with them. They helped walk us...
Read full review of Delinea Secret Server »
Anonymous User
Director at a tech services company
Their technical support is all right. Some of the open-source stuff isn't supported properly, but generally, it is...
Read full review of Delinea Secret Server »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Delinea Secret Server »
FabioPericoli
Director / Engineer at Provincia
Technical support is fine but as I said, it could be a little more friendly.
Read full review of Delinea Secret Server »

Review 1 of 30

Gustavo Merighi
Automation and Telecommunications Analyst at Grupo Energisa
The technical support services are good.
Read full review of Thales Authenticators »
GauravMathur
Vice President Information Technology at a tech services company
I've never dealt with technical support. I cannot speak to how helpful or responsive they are when it comes to...
Read full review of Thales SafeNet Trusted Access »
Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
I communicate with Thales payShield technical support when needed. Sometimes we face challenges that require...
Read full review of Thales payShield »
Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
We rate the technical support a seven out of ten. We rated them a seven because they answer immediately when we are...
Read full review of Thales Luna HSM »
Anonymous User
Regional Sales Manager at a tech services company
The level of support depends on the type of contract you have. You can pay for support 24/7, we chose to have support...
Read full review of Thales SafeNet Trusted Access »
Anonymous User
Senior Product Specialist at a tech services company
Gemalto Technical support is very professional and very quick in giving you a good answer and solving any issues that...
Read full review of Gemalto Protiva [EOL] »
Anonymous User
Service Delivery Manager at a healthcare company
The support has been very good with this solution.
Read full review of Thales Authenticators »
Ravi Chandarana
IT manager at a construction company
We use technical support via an automatic portal. I've reach out many times to support. When I've asked them...
Read full review of Vormetric Data Security Platform [EOL] »
Ravi Chandarana
IT manager at a construction company
Technical support rates between six and seven out of ten. They take some time to respond due to their high number of...
Read full review of Thales payShield »
Ravi Chandarana
IT manager at a construction company
Customer support is reasonable on the whole but it could be improved.
Read full review of Vormetric Application Crypto Suite »
Anonymous User
Data Protection at a insurance company
Support could be improved. It depends on the support level you purchase, as they don't have set SLAs. The system is...
Read full review of Vormetric Application Crypto Suite »
Paul Connaire
RAS Team Lead at Produban USA
From the perspective of generalized support, they are perfect. Obviously, with any company, there are specifics in...
Read full review of Gemalto Protiva [EOL] »
Mikhail Rozhnov
CTO at TESSIS
The technical support is at a high level.
Read full review of Thales Authenticators »

Review 1 of 13

Technical Support

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