Thales Authenticators Reviews

Users reported significant cost savings and enhanced efficiency with Thales Authenticators. Automation capabilities reduced time spent on security protocols, leading to faster workflows. Integration with existing systems was seamless and minimized manual interventions. Improved compliance and data protection led to fewer incidents and associated costs. Beneficial for managing large-scale deployments. Increased user satisfaction due to reduced authentication errors and downtime. Total investment return was higher due to these combined benefits.

Enterprise users noted that Thales Authenticators have an annual licensing fee, which includes VMware and SafeNet. Some find it more expensive than Microsoft products, with prices rated nine out of ten. Despite this, enterprise management felt satisfied with the product's offerings, particularly appreciating that the multifactor authentication application is included in the VM price. Many emphasize the value of Thales' robust features justifying the premium pricing level.

• "Thales is more expensive than its competitors."
• "There is an annual licensing fee."

Users primarily deploy Thales Authenticators for multifactor authentication within enterprise environments. They leverage it for VPN connections and accessing security tools such as jump servers and firewalls. Employees, both on-site and remote, utilize Thales Authenticators for two-factor authentication to log into laptops or PCs. The service facilitates local user authentication and logging into virtual machines like VMware and VMware Horizon. The deployment is often on a hybrid cloud setting.

Thales Authenticators offer high-level technical support. Customers express satisfaction, noting good service. They experienced initial issues with slow ticket responses, which improved over time. Recently, customers find the service satisfactory.

Thales Authenticators initial setup is reportedly straightforward, with a simple app download process. Organizations appreciate the user-friendly interface and comprehensive guides provided by Palace, facilitating easy deployment. Migrating approximately 20,000 users was accomplished in eight or nine weeks with a sizable team. The integration across organizations normally takes about a month, with initial unfamiliarity posing minor challenges during client-server registrations. Consequently, deployment is typically smooth and efficient.

Thales Authenticators exhibits scalability, efficiently supporting many users, though some cloud-based downtimes were noted. SafeNet Authentication Manager aids scalability, backing extensive environments and offering flexibility to handle hundreds of users fluidly. Evaluations rate the scalability between seven and eight out of ten.

Many find Thales Authenticators stable, citing consistent performance and minimal downtime over two years. Some report frequent crashes and token issues, suggesting room for improvement. Concerns include tokens being deleted or locked, leading to situations where additional assistance is required if a PIN code is forgotten. A few experience reliable stability, reinforcing the need for potential enhancements to address occasional disruptions.