Cisco Duo vs Thales Authenticators comparison

Cisco and Thales are both solutions in the Authentication Systems category. Cisco is ranked #2 with an average rating of 8.8, while Thales is ranked #11 with an average rating of 9.0. Cisco holds a 5.0% mindshare in AS, compared to Thales’s 2.4% mindshare. Additionally, 96% of Cisco users are willing to recommend the solution, compared to 100% of Thales users who would recommend it.

Cisco Duo

Read 89 Cisco Duo reviews

7,041 Views
4,858 Comparison Views

96% willing to recommend

Thales Authenticators

Read 5 Thales Authenticators reviews

1,483 Views
1,231 Comparison Views

100% willing to recommend

Cisco Duo

Thales Authenticators

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Executive SummaryUpdated on Dec 28, 2025

Thales Authenticators and Cisco Duo are two leading products in the authentication space. Cisco Duo seems to have the upper hand due to its broader feature set despite higher costs.

What features are offered by Thales Authenticators in comparison to Cisco Duo?

Thales Authenticators is praised for its comprehensive and easy-to-use multi-factor authentication, biometric support, and competitive pricing. Cisco Duo stands out with its extensive integrations, zero-trust security model, and broader feature set, making it a preferred choice.

What areas of improvement can be found in Thales Authenticators in comparison to Cisco Duo?

Thales Authenticators users mention a need for a more intuitive mobile app, faster authentication processes, and enhancements in user interface design. Cisco Duo users suggest improvements in its reporting tools, reduction of occasional service lag, and better customization options for different user roles.

How is the ease of deployment and customer service of Thales Authenticators in comparison to Cisco Duo?

Thales Authenticators is commended for its straightforward deployment and responsive customer service. Cisco Duo is praised for quick deployment and receives slightly better testimonials for its customer support and ongoing assistance.

What setup costs and ROI can be seen with Thales Authenticators in comparison to Cisco Duo?

Thales Authenticators offers a cost-effective solution with good ROI according to user reviews. Cisco Duo, while more expensive, is viewed as a worthy investment due to its rich feature set and reliable protection, delivering stronger value in terms of ROI.

To learn more, read our detailed Cisco Duo vs. Thales Authenticators Report (Updated: February 2026).

Buyer's Guide

Cisco Duo vs. Thales Authenticators

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Duo

Ranking in Authentication Systems

2nd

Average Rating

8.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (3rd), Access Management (4th), ZTNA as a Service (4th), Cisco Security Portfolio (2nd), Multi-Factor Authentication (MFA) (1st)

Thales Authenticators

Ranking in Authentication Systems

11th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Authentication Systems category, the mindshare of Cisco Duo is 5.0%, down from 10.2% compared to the previous year. The mindshare of Thales Authenticators is 2.4%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Authentication Systems Market Share Distribution
Product	Market Share (%)
Cisco Duo	5.0%
Thales Authenticators	2.4%
Other	92.6%

Authentication Systems

Featured Reviews

Charles Slaustas

Information Technology Contractor at Insight global

Supports seamless authentication for users across multiple organizations and personal portals

The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.

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Gustavo Merighi

Automation and Telecommunications Analyst at Grupo Energisa

Has an easy-to-use management interface and a straightforward initial setup process

Our primary use cases include multifactor authentication for VPN connections and access to security tools like jump servers and firewalls. We also use it to enhance security measures in an enterprise environment The most valuable feature is the YAML 2.0 integration. It has an easy-to-use…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most appealing feature of Cisco Duo is the phone notification system that simply pops up on your phone."

"Cisco Duo is rock solid in terms of stability and reliability."

"Cisco Duo has made us more secure. We've managed to stop some threats with it and keep our users and devices safe."

"For me, the biggest return on investment when using Cisco Duo is my time."

"I lead an IT organization that has a significant amount of technical debt, and we're not in a zero-trust architecture yet. I'm pushing in that direction. Duo helps me considerably with my identity in an environment where I don't have zero trust. It's helping me bridge the gap until I can build a zero trust architecture."

"The solution is pretty secure."

"What I most appreciate about Cisco Duo is the ease of use."

"Multifactor authentication and secure two-factor authentication are the most valuable features. It's been around for a while, but now it's becoming an enforced behavior as opposed to something that you used to do as optional."

More Cisco Duo pros

"The most valuable feature of SafeNet Authentication Manager is authentication."

"The technical support services are good."

"We use this solution to log into virtual machines like VMware and VMware Horizon."

"I like how the solution allows me to support different types of hardware tokens and integrate with OTP."

"Scalable and stable."

Cons

"I would appreciate it if Duo Security could improve its integrations with Windows Hello."

"My experience with Cisco Duo's strong security authentication system is that sometimes there are difficulties, and sometimes users just won't be able to log in. We have to reset their password so they can use Duo."

"Cisco can further enhance the integrations, as they possess exceptional integrations with various providers' products and feature sets."

"Often, people do not receive expiration messages, and sometimes, for security reasons, accounts get disabled without notifying the end user, so they mistakenly think something has gone wrong when it really just needs to be re-enabled on the external system."

"Reducing or eliminating the "telephony credits" system used by Duo would be great."

"I would like to see Duo Security increase the time that the users have to log into the devices. The maximum time interval is 50 minutes at the moment, and I would like it to be 60 minutes. When you try to log into a device and have to authenticate yourself, sometimes it's not very pleasant. It's not the best thing particularly if you have to do this every 50 minutes, which is the maximum time that Duo gives. This makes it difficult to use and does not save time."

"Cisco Duo could be improved, possibly by adding features for the healthcare space. If you're selling something to a healthcare provider, there needs to be consideration for how to launch Cisco Duo with a handheld device that is not native, where you can install the application."

"We already have Active Directory enabled in our routers and switches. However, if we could do two-factor authentication, then it could go a long way since no one's getting into them unless you want them to."

More Cisco Duo cons

"Lacks integration with other platforms."

"The problem with SafeNet is that it's not integrated with Microsoft 365."

"The stability could improve."

"The solution should allow for support of multi-tenant architecture."

"The product could be improved by adding more features for sending tokens via SMS or phone calls."

Pricing and Cost Advice

"It was very reasonable."

"I only need the solution for IT staff, which makes it relatively cheap. If I deployed it for the whole company, it would be costly, so it depends on the number of users. Duo Security is affordable compared to other products in the segment."

"Cisco has the most expensive products because market leaders tend to charge a lot."

"I haven't seen any information on the pricing in four years, so I can't comment on that."

"Duo Security's pricing is good, fair, and very comparable to today's market."

"With regard to pricing, for a small business buying a one off, it's pretty expensive. If it's an enterprise that has thousands of employees, however, it's really nothing to protect your data because if your network goes down or it's breached, you're losing millions of dollars every minute. When it comes to a large enterprise, it's priced where it should be because you're talking business to business. You're not talking business to consumer."

"The pricing was a lot more than what we were paying for our previous solution."

"You pay per user when using this solution and the pricing is fair."

More Cisco Duo pricing and cost advice

"There is an annual licensing fee."

"Thales is more expensive than its competitors."

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Financial Services Firm

14%

Government

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	34
Midsize Enterprise	18
Large Enterprise	40

No data available

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?

We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Duo for 30 days, and we could not be happier. Duo Security is easy to configure a...

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What is your experience regarding pricing and costs for Duo Security?

The pricing of Cisco Duo is quite reasonable compared to other products.

See all answers

What needs improvement with Duo Security?

One downside of Cisco Duo is the expense, as there are clients that can afford only the basic package, which does not include Geo-fencing, leaving them unable to pay for the more expensive level, w...

See all answers

What needs improvement with Thales Authenticators?

Currently, the solution fulfills our requirements. We are very satisfied with its features, and do not have any specific ideas for improvement right now. Perhaps, in the future, three-factor authen...

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What is your primary use case for Thales Authenticators?

Our employees, whether working on-site or remotely, use Thales Authenticators for two-factor authentication to log in to their laptops or PCs. This is our primary use case.

See all answers

What advice do you have for others considering Thales Authenticators?

From our past years of experience, the solution is very smooth, and we have had a good experience with it. We would definitely recommend Thales to others for its reliability and features. I'd rate ...

See all answers

Comparisons

Fortinet FortiAuthenticator vs Cisco Duo

Compared 7% of the time

Microsoft Entra ID vs Cisco Duo

Compared 7% of the time

Fortinet FortiToken vs Cisco Duo

Compared 6% of the time

Yubico YubiKey vs Cisco Duo

Compared 4% of the time

Cisco Identity Services Engine (ISE) vs Cisco Duo

Compared 4% of the time

More Cisco Duo Competitors

Utimaco SecurityServer vs Thales Authenticators

Compared 18% of the time

Yubico YubiKey vs Thales Authenticators

Compared 15% of the time

Atalla Hardware Security Module vs Thales Authenticators

Compared 9% of the time

RSA SecurID vs Thales Authenticators

Compared 5% of the time

OneSpan DIGIPASS vs Thales Authenticators

Compared 5% of the time

More Thales Authenticators Competitors

Product Reports

Buyer's Guide

Cisco Duo

January 2026

Download Cisco Duo product report

Buyer's Guide

Authentication Systems

January 2026

Download Thales Authenticators product report

Also Known As

Duo Security

Gemalto Ezio, Ezio, Gemalto Authenticators, SafeNet Authentication Manager

Overview

Cisco Duo is a cloud-based identity security platform safeguarding critical resources for any user and device worldwide. Known for its ease of use, Duo offers seamless protection across multi-cloud, hybrid, and on-premises environments.

Cisco Duo is designed to secure access with identity-first protection and provides extensive visibility throughout an organization's identity ecosystem. Offering multi-factor authentication, Duo facilitates easy integration and management, allowing teams to protect data effectively on VPNs, applications, and networks. Its single-pane management improves security processes while enhancing trust, making it suitable for diverse IT infrastructures.

What are the key features of Cisco Duo?

Multi-factor Authentication: Strengthens user verification with multiple methods.
Push Notifications: Simplifies authentication with quick approvals.
Single Sign-On: Enhances convenience by allowing one set of credentials.
VPN Access: Secures remote connections with reliable authentication.
User Activity Visibility: Offers comprehensive insights into access patterns.

Which benefits and ROI should users consider?

Quick Deployment: Facilitates rapid integration within existing systems.
Effective Management: Streamlines IT operations with centralized control.
Regulatory Compliance: Aids in meeting industry standards for data protection.
Enhanced Trust: Strengthens security posture across networks.
User-friendly Approach: Simplifies authentication for non-technical users.

In industries like education and finance, Cisco Duo is widely employed to secure multi-factor authentication across platforms such as email, databases, and servers. Its integration capabilities with Microsoft 365, Active Directory, and VPNs like AnyConnect are instrumental in verifying user identities using mobile apps or OTPs, catering effectively to both remote and on-premise environments.

Cisco

Offering the broadest range of authentication methods and form factors, Thales allows customers to address numerous use cases, assurance levels, and threat vectors with unified, centrally managed policies—managed from one authentication back end delivered in the cloud or on premise.

Thales

Sample Customers

Information Not Available

Standard Chartered Bank (SCB)

Buyer's Guide

Cisco Duo vs. Thales Authenticators

February 2026

Free Report: Cisco Duo vs. Thales Authenticators

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