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Cisco Duo pros and cons

Vendor: Cisco
4.4 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Cisco Duo provides seamless multifactor authentication, enhancing security with simple and fast push notifications.
Integration with existing infrastructure is straightforward, offering quick deployment and easy management.
Cisco Duo efficiently secures access to applications, reducing the risk of unauthorized access and phishing attacks.
The scalability of Cisco Duo accommodates both small and large-scale operations effectively.
With comprehensive support and documentation, Cisco Duo maintains stability and reliability in diverse environments.

CONS

Smart Licensing requires significant improvements as it presents consistent issues each year, demanding support intervention.
The integration with other vendor products, including older applications, poses significant challenges and lacks backward compatibility.
The cost associated with Cisco Duo is considered high, and customers report not seeing a satisfactory return on investment.
Technical support needs enhancement, with users pointing out a gap in promptness and flexibility from the support team.
Cisco Duo's integration with Microsoft Active Directory needs improvement, especially regarding synchronization and licensing management.
 

Cisco Duo Pros review quotes

reviewer1067106 - PeerSpot reviewer
IT Security Analyst with 5,001-10,000 employees
Apr 16, 2019
By deploying Duo, we have virtually eliminated the risk of direct deposit redirection as a result of credentials that have been compromised via phishing.
Amit Lavi - PeerSpot reviewer
VP Customer Success at Secret Double Octopus
Nov 26, 2019
The most valuable aspect is the authentication and the SSO.
reviewer1410267 - PeerSpot reviewer
Technical Specialities at a tech services company with 201-500 employees
Sep 3, 2020
It is a good solution for hybrid environments and VPN.
Learn what your peers think about Cisco Duo. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.
YS
Cybersec Consultant at Freelance
Feb 8, 2021
It meets our security needs very well. It is easy to use, and documentation is also available. It is also very stable and scalable, and its support is also very good. We are satisfied with this solution.
reviewer1544118 - PeerSpot reviewer
Head of IT and Security at a consultancy with 11-50 employees
Apr 7, 2021
The push notifications and the integrations they offer are valuable. Their mobile app is very useful. It is very easy to use.
SM
IT Security manager at a energy/utilities company with 201-500 employees
May 19, 2021
The multi-factor authentication process and the geo-locking features are great.
KK
Vendor Business Manager EMEA at Westcon-Comstor
Feb 21, 2022
The most valuable features of Duo Security are visibility and OTP authentication. The OTP is very important because it is a self-enrollment feature, you are able to enroll users very quickly with a shorter time period.
Hugo De Vries - PeerSpot reviewer
Co-Owner at Turner & de Vries
Jun 2, 2022
Duo offers dual-factor authentication for our logins. I put in my credentials and hit go. Then I get an alert on my Apple watch, and I approve it. That part is just phenomenal.
Anderson Rodriguez - PeerSpot reviewer
Network Engineer at a aerospace/defense firm with 201-500 employees
Jun 14, 2022
It provides single-pane-of-glass management, which is pretty easy and straightforward. Because we manage multiple access tiers, it allows us to essentially manage everything from one viewpoint and not have many viewpoints for the same product. This is important because it is a time and resource saver. It also saves us money.
reviewer1882788 - PeerSpot reviewer
Network Engineer at a tech services company with 11-50 employees
Jun 14, 2022
Multifactor authentication is the most valuable feature.
 

Cisco Duo Cons review quotes

reviewer1067106 - PeerSpot reviewer
IT Security Analyst with 5,001-10,000 employees
Apr 16, 2019
Reducing or eliminating the "telephony credits" system used by Duo would be great.
Amit Lavi - PeerSpot reviewer
VP Customer Success at Secret Double Octopus
Nov 26, 2019
Removing the need for a password would be a positive change as well as the ability to cover all the different enterprise applications. They don't have coverage for everything.
reviewer1410267 - PeerSpot reviewer
Technical Specialities at a tech services company with 201-500 employees
Sep 3, 2020
The dashboard needs to be improved.
Learn what your peers think about Cisco Duo. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.
YS
Cybersec Consultant at Freelance
Feb 8, 2021
Its documentation must be in French because we are a French-speaking country. They should also provide more training documentation. Its management interface should also be improved. They should also improve its update period. If I compare its update period with other products such as Palo Alto firewalls, this solution is really slow in updates.
reviewer1544118 - PeerSpot reviewer
Head of IT and Security at a consultancy with 11-50 employees
Apr 7, 2021
The only time I really had some negative feedback for them was about the UI of their mobile app, but they improved it in the last version. It is good on the functionality side, but their pricing model is a little bit weird. Currently, there is no price advantage in signing up for yearly contracts. If you are on a monthly term or a yearly contract, you basically pay the same price, and that is very unusual. Normally, there is a discount when someone signs up for the 12-month system.
SM
IT Security manager at a energy/utilities company with 201-500 employees
May 19, 2021
We had some trouble with the password reset function.
KK
Vendor Business Manager EMEA at Westcon-Comstor
Feb 21, 2022
Duo Security could improve by being more compatible with other vendors.
Hugo De Vries - PeerSpot reviewer
Co-Owner at Turner & de Vries
Jun 2, 2022
Duo has some issues that we're trying to work through. For example, if I install it on a WordPress site and another admin needs to log in, they can't because Duo hasn't been set up for them. It doesn't appear that I can add permissions on a user-by-user basis. It's not obvious.
Anderson Rodriguez - PeerSpot reviewer
Network Engineer at a aerospace/defense firm with 201-500 employees
Jun 14, 2022
For the back-end, there could be a few more security features applied.
reviewer1882788 - PeerSpot reviewer
Network Engineer at a tech services company with 11-50 employees
Jun 14, 2022
Technical support could be improved. I don't think all support should have to go through an agreement.