

Cisco Duo and PingID are both highly regarded multi-factor authentication solutions, each catering to different security needs and user expectations. Users generally prefer Cisco Duo for its intuitive interface and robust performance, while PingID stands out with its customizable features and advanced integration options.
Features: Cisco Duo offers easy-to-use authentication methods, extensive integration capabilities covering a wide range of applications and services, and robust performance. PingID provides detailed customization, advanced security features, and versatile integration options suitable for complex security requirements.
Room for Improvement: Cisco Duo could benefit from enhancements in its biometric authentication methods, reporting features, and mobile app performance. PingID users suggest improvements in its mobile app performance, user account management interface, and ease of use for less technical users.
Ease of Deployment and Customer Service: Deploying Cisco Duo is straightforward with minimal technical hurdles, backed by a responsive support team. PingID's deployment process is comprehensive and requires a higher level of technical expertise, but its customer service is also well-regarded, though some users find it less accessible compared to Cisco Duo's support.
Pricing and ROI: Cisco Duo is highlighted for its cost-effectiveness and satisfactory return on investment, particularly for small to mid-sized businesses. PingID, while pricier, delivers value through its extensive feature set and adaptability, making it a worthwhile investment for larger enterprises or complex security environments.
We were able to implement zero trust extremely quickly because of the platform and its ongoing developments, including Cisco Duo Network Gateway, which enabled that transition to zero trust extremely quickly.
Not having MFA means you cannot put a price tag on that because you will be hit with ransomware immediately.
I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications.
They got back to us quickly, were nice, and gave us what we needed.
I would rate their support 10 out of 10.
I would rate support for Cisco Duo a 10, as I have never had a negative experience.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
In my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well.
You would not need many more engineers to manage Cisco Duo even if we scale up to 500 employees because it is so simple to manage.
Cisco Duo is scalable for organizational growth.
We have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.
The stability has been excellent.
I did not notice any downtime or crashes with Cisco Duo.
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
If you don't have internet access, you can't access your computer, only local access is available.
It lacks some dynamic identity management features compared to other products such as SailPoint.
Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
The pricing is acceptable to them.
Their website lists $3 per month per user for the Essential license.
One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year.
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
It's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well.
It is a completely comprehensive hybrid capable Identity and Access Management feature which provides features such as multi-factor authentication, Single Sign-On, then Identity Orchestration, centralized authorizations such as ABAC.
| Product | Mindshare (%) |
|---|---|
| Cisco Duo | 4.3% |
| Ping Identity Platform | 3.2% |
| Other | 92.5% |


| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 24 |
| Large Enterprise | 58 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 2 |
| Large Enterprise | 21 |
Cisco Duo is a cloud-based identity security platform safeguarding critical resources for any user and device worldwide. Known for its ease of use, Duo offers seamless protection across multi-cloud, hybrid, and on-premises environments.
Cisco Duo is designed to secure access with identity-first protection and provides extensive visibility throughout an organization's identity ecosystem. Offering multi-factor authentication, Duo facilitates easy integration and management, allowing teams to protect data effectively on VPNs, applications, and networks. Its single-pane management improves security processes while enhancing trust, making it suitable for diverse IT infrastructures.
What are the key features of Cisco Duo?
Which benefits and ROI should users consider?
In industries like education and finance, Cisco Duo is widely employed to secure multi-factor authentication across platforms such as email, databases, and servers. Its integration capabilities with Microsoft 365, Active Directory, and VPNs like AnyConnect are instrumental in verifying user identities using mobile apps or OTPs, catering effectively to both remote and on-premise environments.
Ping Identity Platform offers cloud capabilities for applications, supporting Single Sign-On, Multi-Factor Authentication, and passwordless authentication. It features flexible integrations and federated identity management, enhancing security through detailed compliance features and seamless IDP integration.
This platform meets enterprise needs with role-based access control, device management, API security, and risk-based adaptations. Its BYOD support, ease of integration, biometric authentication methods, and customizable options with PingFederate aid in enhancing security and convenience. Challenges such as the complex management console, network reliability, and limited customization are present. Users find areas for improvement in incident response features, bio-certification, and network handling for IP classification. Community support and documentation need strengthening to address existing device tracking and token management issues.
What are the key features of Ping Identity Platform?In industries such as finance, healthcare, and IT, enterprises deploy Ping Identity Platform for its ability to implement seamless SSO and MFA. It integrates with protocols like SAML, OAuth, and OpenID Connect to secure communications and user identities. This enhances security and user convenience for customer-facing and internal applications.
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