Compare Diligent vs Infor

Diligent

Based on 15 reviews.

Infor

Based on 116 reviews.

Sample Customers

ACL Analytics

Essar Group, Dean Foods, Lafarge North America, Austrian Ministry of Finance

Diligent One Platform (formerly Highbond)

CNA Insurance

Infor Governance, Risk, and Compliance

Parkland Health, Denver Public Schools, LL Bean, SEB Group, Hansa Hydrocarbons, World Vision

Popular Solutions

ACL Analytics

7 reviews

Diligent One Platform (formerly Highbond)

0 reviews

Galvanize IncidentBond [EOL]

0 reviews

Infor LN

8 reviews

Birst

0 reviews

Infor CloudSuite

9 reviews

Top Industries

Financial Services Firm

14%

Government

11%

Computer Software Company

Manufacturing Company

17%

Computer Software Company

Comms Service Provider

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
ACL Consultant
We normally use ACL Analytics to automate what we call control testing across different business areas. We have...
Read full review of ACL Analytics »
WillWillis
Data Analyst
The primary use case of the solution is analytics.
Read full review of Diligent One Platform (formerly Highbond) »
Daniel Eakin
Information Security Engineer at a financial services firm
The Rsam solution that we have implemented at my employer is used in many ways. Due to the nature of information...
Read full review of Galvanize IncidentBond [EOL] »

Review 1 of 3

Eugenio Santos
IT and processes re-engineering manager at a manufacturing company
I use Infor LX for the manufacturing business at our plant. I mainly use it for operations such as purchasing,...
Read full review of Infor LX »
Umesh D
Vice President, Delivery at a computer software company
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Anonymous User
Project Manager at a aerospace/defense firm
We are using ERP to manage all our business processes.
Read full review of Infor LN »
Adeel Ansari
Project Manager, Program at a manufacturing company
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One...
Read full review of Infor CloudSuite »

Review 1 of 5

Customer Service

John Erian
Team leader - Internal Audit sector at a financial services firm
I escalate many questions to technical support, and they usually respond to me. However, the local support sponsor in...
Read full review of ACL Analytics »
Sohail Ahmed
Assistant Audit Officer at a computer software company
I found ACL Analytics to be a very reliable software. When I encountered issues in different scenarios, I sought help...
Read full review of ACL Analytics »
Russell LeBlanc
Internal Auditor at a healthcare company
I get an answer whenever I call support.
Read full review of ACL Analytics »
Bentry Harawa
Assistant ICT Officer at a energy/utilities company

Read full review of ACL Analytics »
Victor Mugambi
Group Internal Audit - Data Analytics Specialist at a non-profit
The technical support team for ACL Analytics is quite efficient and ready to help if I face any challenges.
Read full review of ACL Analytics »
WillWillis
Data Analyst
Technical support is available 24 hours seven days a week. The response time is good.
Read full review of Diligent One Platform (formerly Highbond) »
Russell LeBlanc
Internal Auditor at a healthcare company
I've used them a few times. They've been pretty helpful whenever I had any issues.
Read full review of ACL Analytics »
Anonymous User
Managing Member at a analyst firm
Customer Service: They're very good. Technical Support: They're very good.
Read full review of ACL Analytics »
Anonymous User
ACL Consultant
I would rate the technical support for ACL Analytics as a 7. This rating is due to slow response times; it would take...
Read full review of ACL Analytics »
Anonymous User
Senior Audit Analyst 2 at a tech vendor
We contacted technical support via a vendor. For major technical issues, resolutions typically took six to eight...
Read full review of ACL Analytics »
Anonymous User
CSO at a wellness & fitness company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Diligent One Platform (formerly Highbond) »

Review 1 of 11

Rick Hutchinson
Product Manager at a tech vendor
Customer Service: Support is good. We have an assigned CSM who helps us track down help quickly. Technical Support:...
Read full review of Birst »
Sanjay Patankar
General Manager at a manufacturing company
We have not been satisfied with technical support at all. We deal with them a lot and often call them on a weekly...
Read full review of Infor LN »
Eugenio Santos
IT and processes re-engineering manager at a manufacturing company
My contract is with Infor, but E-Service, a subcontractor, handles support. I am not planning to change support...
Read full review of Infor ION »
Dietmar Müller
Key Account Manager at a tech services company
Technical support from Infor is rated an eight out of ten. They have very good support.
Read full review of Infor CloudSuite »
Kadie Ch
ERP Consultant at a retailer
Infor's support was migrated to India, which has been ongoing for over ten years. I've experienced support both...
Read full review of Infor LX »
RohitPothani
Solutions Architect at a outsourcing company
Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's...
Read full review of Infor LN »
S Solomon Kumar
Head of Global Sales at a consumer goods company
Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1,...
Read full review of Infor LN »
Sanjay Patankar
General Manager at a manufacturing company
The solution’s technical support is good.
Read full review of Infor LN »
Peter VAN BENNEKOM
IT Consultant at a tech services company
The solution's technical support is more like a business policy Infor M3 has in place. I rate the technical support a...
Read full review of Infor M3 »
Anonymous User
Director of Enterprise Data Architecture at a tech services company
Technical support is good.
Read full review of Birst »
Anonymous User
Independent Consultant
I've contacted Infor M3 technical support, and the team was pretty good and quick to respond. The technical support...
Read full review of Infor M3 »
Anonymous User
Partner/Executive at a consultancy
I don't have any experience with their support.
Read full review of Infor M3 »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
Business Intelligence Consultant
It depends on the module - * Application studio is top notch with Inforxtreme * OLAP server and office plus is...
Read full review of Infor dEPM »
Anonymous User
Director BI Services at a tech services company
Customer Service: The level of customer service is very high. Every customer has it's own CSM (Customer Success...
Read full review of Birst »
Anonymous User
Sr. Manager of Enterprise Applications
We found technical support to be very good and responsive. Tier one support has higher technical expertise than with...
Read full review of Birst »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
Anonymous User
Lead, Analytics Global Enterprise & Government at a comms service provider
The technical support is quite fair. Since we are a US-based organization, we required communication with the US on a...
Read full review of Birst »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Amr Elguindy
CIO at a tech services company
The support is overall needs improvement.
Read full review of Infor LN »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
CIS Consultant at a consultancy
The technical support is average, it could be improved.
Read full review of Infor M3 »
Sreenivas K
Principal Engineering Manager I at a computer software company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »
JorgeSaraiva
CTO at a computer software company
Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and...
Read full review of Infor LN »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We've dealt with technical support and we are mostly pleased with the level of service on offer. They're pretty...
Read full review of Infor dEPM »
Randall Gatson
Sr ERP Support Analyst at a university
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Read full review of Infor CloudSuite »

Review 1 of 30

Technical Support

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