Compare Diligent vs Infor

Diligent

Based on 15 reviews.

Infor

Based on 116 reviews.

Sample Customers

ACL Analytics

Essar Group, Dean Foods, Lafarge North America, Austrian Ministry of Finance

Diligent One Platform (formerly Highbond)

CNA Insurance

Infor Governance, Risk, and Compliance

Parkland Health, Denver Public Schools, LL Bean, SEB Group, Hansa Hydrocarbons, World Vision

Popular Solutions

ACL Analytics

7 reviews

Diligent One Platform (formerly Highbond)

0 reviews

Galvanize IncidentBond [EOL]

0 reviews

Infor LN

8 reviews

Birst

0 reviews

Infor CloudSuite

9 reviews

Top Industries

Financial Services Firm

14%

Government

11%

Computer Software Company

Manufacturing Company

17%

Computer Software Company

Comms Service Provider

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
ACL Consultant
We normally use ACL Analytics to automate what we call control testing across different business areas. We have...
Read full review of ACL Analytics »
WillWillis
Data Analyst
The primary use case of the solution is analytics.
Read full review of Diligent One Platform (formerly Highbond) »
Daniel Eakin
Information Security Engineer at a financial services firm
The Rsam solution that we have implemented at my employer is used in many ways. Due to the nature of information...
Read full review of Galvanize IncidentBond [EOL] »

Review 1 of 3

Eugenio Santos
IT and processes re-engineering manager at a manufacturing company
I use Infor LX for the manufacturing business at our plant. I mainly use it for operations such as purchasing,...
Read full review of Infor LX »
Umesh D
Vice President, Delivery at a computer software company
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Anonymous User
Project Manager at a aerospace/defense firm
We are using ERP to manage all our business processes.
Read full review of Infor LN »
Adeel Ansari
Project Manager, Program at a manufacturing company
I can highlight a couple of other scenarios regarding my main use case or how I've implemented Infor CloudSuite. One...
Read full review of Infor CloudSuite »

Review 1 of 5

Customer Service

John Erian
Team leader - Internal Audit sector at a financial services firm
I escalate many questions to technical support, and they usually respond to me. However, the local support sponsor in...
Read full review of ACL Analytics »
Sohail Ahmed
Assistant Audit Officer at a computer software company
I found ACL Analytics to be a very reliable software. When I encountered issues in different scenarios, I sought help...
Read full review of ACL Analytics »
Russell LeBlanc
Internal Auditor at a healthcare company
I've used them a few times. They've been pretty helpful whenever I had any issues.
Read full review of ACL Analytics »
Bentry Harawa
Assistant ICT Officer at a energy/utilities company

Read full review of ACL Analytics »
Anonymous User
ACL Consultant
I would rate the technical support for ACL Analytics as a 7. This rating is due to slow response times; it would take...
Read full review of ACL Analytics »
Anonymous User
CSO at a wellness & fitness company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Diligent One Platform (formerly Highbond) »
Russell LeBlanc
Internal Auditor at a healthcare company
I get an answer whenever I call support.
Read full review of ACL Analytics »
WillWillis
Data Analyst
Technical support is available 24 hours seven days a week. The response time is good.
Read full review of Diligent One Platform (formerly Highbond) »
Victor Mugambi
Group Internal Audit - Data Analytics Specialist at a non-profit
The technical support team for ACL Analytics is quite efficient and ready to help if I face any challenges.
Read full review of ACL Analytics »
Anonymous User
Senior Audit Analyst 2 at a tech vendor
We contacted technical support via a vendor. For major technical issues, resolutions typically took six to eight...
Read full review of ACL Analytics »
Anonymous User
Managing Member at a analyst firm
Customer Service: They're very good. Technical Support: They're very good.
Read full review of ACL Analytics »

Review 1 of 11

Haridas Narayanan
Director, Consulting Services at a tech services company
I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a...
Read full review of Infor LN »
RohitPothani
Solutions Architect at a outsourcing company
Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's...
Read full review of Infor LN »
RohitPothani
Solutions Architect at a outsourcing company
Though the solution's technical support is available for us and provides prompt services if there are any extensions,...
Read full review of Infor CloudSuite »
Sanjay Patankar
General Manager at a manufacturing company
We have not been satisfied with technical support at all. We deal with them a lot and often call them on a weekly...
Read full review of Infor LN »
Ahmed_Nagy
Application Manager at a tech services company
Technical support staff are very helpful, and you can have support 24/7. However, because Infor has more than 74...
Read full review of Infor M3 »
Arturo Ayala
Consultor Lx at a financial services firm
The technical support for Infor is very good, which is one reason my clients continue using their services. This...
Read full review of Infor LX »
S Solomon Kumar
Head of Global Sales at a consumer goods company
We use a third-party provider for support.
Read full review of Infor ION »
RENATOESPOLADORE
Enterprise Account Executive at a tech services company
The technical support team are good, although they are often understaffed. However, they are not always able to...
Read full review of Infor LN »
Carlos Cardona
Operations Manager at a tech vendor
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Anonymous User
Sr. Business Intelligence Consultant at a healthcare company
I would give technical support a 6.5/10 rating.
Read full review of Birst »
Sreenivas K
Principal Engineering Manager I at a computer software company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
Anonymous User
‎BI Analyst at a non-tech company
I literally gave up using their support due to their slow response. The business cannot wait weeks to fix an...
Read full review of Infor dEPM »
Anonymous User
Infor ERP LN Analyst at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Infor LN »
Rajashekar PK
IT Manager at a tech services company
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of Infor M3 »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite »
Anonymous User
IT Director at a manufacturing company
I have contacted Infor's technical support team since we were entering an area where we could have difficulties.
Read full review of Infor LX »
Anonymous User
Senior Data Engineer at a tech company
Personally, I have not interacted with their support team but when my colleagues did they received an average response.
Read full review of Birst »
Anonymous User
Partner/Executive at a consultancy
I don't have any experience with their support.
Read full review of Infor M3 »
Anonymous User
Independent Consultant
I've contacted Infor M3 technical support, and the team was pretty good and quick to respond. The technical support...
Read full review of Infor M3 »
Anonymous User
Business Intelligence Consultant at a tech company
I would give technical support a rating of 9/10.
Read full review of Birst »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
Anonymous User
Sr. Manager of Enterprise Applications
We found technical support to be very good and responsive. Tier one support has higher technical expertise than with...
Read full review of Birst »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We've dealt with technical support and we are mostly pleased with the level of service on offer. They're pretty...
Read full review of Infor dEPM »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
JorgeSaraiva
CTO at a computer software company
Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and...
Read full review of Infor LN »
Stanislav Koutny
Works
My overall experience contacting Infor technical support is good. I would rate their support a seven out of ten.
Read full review of Infor LN »
Solomon Kumar
Director of Sales and Marketing at a tech services company
Customer support from Infor is responsive and addresses issues, but the response time can be delayed, which sometimes...
Read full review of Infor M3 »

Review 1 of 30

Technical Support

No Data Available

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