Service and Support
Infor LX's support exhibits mixed feedback. While some users highlight responsive assistance, others report slow responses. The support team, primarily based in India, USA, and Europe, sometimes lacks technical depth for quick resolutions, yet their ability is deemed satisfactory. Many appreciate their effective handling of critical issues and simple resolution processes, contributing to customer retention. The service's stability reduces frequent support needs, although resource availability occasionally poses challenges.
Deployment
Infor LX's setup experiences vary. Some found it straightforward, while others faced challenges related to personnel skills and platform requirements. Implementation durations differed, from a few months to over a year, depending on projects like version migrations and reinstallation needs. Users noted difficulties with integration, customization, and initial reporting. Certain deployments involved issues with Infor ION, Supply Exchange, and Automotive Exchange, though stability improved post-launch. Specialized knowledge, particularly with AS/400, was crucial for a smoother setup.
Scalability
Infor LX is noted for its adaptability and scalability, accommodating approximately 100 users with potential for expansion. Groups of larger companies are implementing it in multiple locations. While rated seven out of ten for scalability, its effectiveness relies on user familiarity with AS400 and readiness for new interfaces. IBM AS400's integration offers scalable, stable, and secure IT architecture, frequently updated for newer technology. Some companies have successfully expanded usage across multiple facilities.
Stability
Infor LX is recognized for its high stability, with users consistently noting its robust performance over extensive periods. Described as very stable, its operation on the AS/400 platform ensures reliability. Some feedback highlights occasional slow server response impacting interaction, yet users maintain that proficiency leads to dependable stability. With a decade of use reported by multiple clients, Infor LX continues to operate without significant issues, frequently scoring high for its performance integrity.
