Compare Exabeam vs Techniche

With active deployments in over 22 countries and many Fortune 100 firms, Statseeker monitors millions of interfaces in real-time. Some example customers include: FedEx, Optus, Verizon, California State University, Department of Agriculture and Fisheries, Monash University, Texas A&M University.

Popular Solutions

LogRhythm SIEM

10 reviews

Exabeam

11 reviews

LogRhythm UEBA [EOL]

2 reviews

Statseeker

0 reviews

Top Industries

Construction Company

14%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Construction Company

15%

Marketing Services Firm

12%

Financial Services Firm

10%

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SumitKumar20
Security Engineer at Granicus Inc.
The use case for LogRhythm SIEM is to ensure log retention is the primary focus and meets project requirements. Every...
Read full review of LogRhythm SIEM »
Venda E
Cloud Option Engineer at a tech vendor
My main use case for LogRhythm UEBA [EOL] is detecting insider threats and anomalous user behavior, and I rely on it...
Read full review of LogRhythm UEBA [EOL] »
AshishDubey
Product manager at Tata Communications Ltd
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
Anonymous User
Enterprise Account Manager South at a outsourcing company
I have been using Exabeam Fusion SIEM for about a year because it is the newer cloud native based solution with user...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at Tata Group
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

No Data Available

Customer Service

Muluken Mekonene
Network Engineer at Insa
Exabeam Fusion SIEM's technical support is very good, and I rate Exabeam Fusion SIEM an eight out of ten for...
Read full review of Exabeam »
Anonymous User
Sr Manager - Information Security at a computer software company
The support team helps us a lot.
Read full review of LogRhythm SIEM »
Anonymous User
Security Engineer Analyst Admin at a aerospace/defense firm
Tech support is hit-or-miss. Some of the tech support agents are just wonderful and I've learned a lot from...
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Anonymous User
Threat And Awareness Manager at a tech services company
A couple of the team do tend to find that certainly the initial contact with support slows things down a little bit....
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Anonymous User
Senior Info Security Specialist at a hospitality company
We've never had any problems. We have a few different platforms we run, for vulnerability management and the like....
Read full review of NetMon »
Anonymous User
Graduate Student at a tech services company
The customer support was quite good. They had a solid customer support platform, and their responses were always very...
Read full review of Exabeam »
Rajin Sandira
Engineer Information Security at N-Able (Pvt) Ltd
The automated response capabilities of LogRhythm SIEM are quite good, but in comparison to something like Wazuh,...
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Anonymous User
Senior Security Engineer at a tech vendor
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of LogRhythm SIEM »
Anonymous User
Director Information Security at Vail Resorts
I have not used LogRhythm technical support.
Read full review of LogRhythm SIEM »
Janaka Munasinghe
Senior System Administrator at DP Infotech Pvt Ltd
We have local support. If they cannot assist us, they do offer in-house support we can use. The first step in terms...
Read full review of LogRhythm SIEM »
Briane Harris
SOC Analyst at a financial services firm
I open tickets frequently, especially in the beta program. To get the first response is usually a little slow, but...
Read full review of LogRhythm SIEM »
Andy-Wijaya
Principal Consultant at ITSEC Asia
We haven't had any issues with support so far. It's okay.
Read full review of LogRhythm SIEM »
Anonymous User
Deputy Ciso at Temple University
They're awesome. We use them all the time. I tell my staff that whenever you have an issue, the first thing you do is...
Read full review of LogRhythm SIEM »
Anonymous User
Director Of Infrastructure And Security
It is very good. LogRhythm has also contributed some sales engineers to help us, We have also participated in a...
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Anonymous User
Information Security Analyst 2 at a non-profit
I've used LogRhythm tech support. I would rate it as very good, not excellent. For instance, we were trying to deal...
Read full review of LogRhythm SIEM »
Anonymous User
Data Security Architect at a comms service provider
Their technical support isn't so great.
Read full review of NetMon »
Anonymous User
Systems Administrators at a tech services company
Technical support has been excellent so far. I never had any issues with technical support. Their support has been...
Read full review of LogRhythm SIEM »
Anonymous User
Systems Administrator at a financial services firm
I have mixed feelings. We have had some issues with their internal support. We lost our ability to access the support...
Read full review of LogRhythm SIEM »
Anonymous User
Systems Architect at a university
Great in some areas, not so great in others. We had a lot of challenges during our initial deployment, self-inflicted...
Read full review of LogRhythm SIEM »
Kashif Ali
Unit Head Titanium (Security Solution) at RapidCompute
We are in touch with their support. It's government support, and they're quite supportive, and they are quite...
Read full review of LogRhythm SIEM »
Anonymous User
Manager Security Operations Center at a leisure / travel company
I have not used technical support, as I do not troubleshoot the application itself. We are technically just...
Read full review of LogRhythm SIEM »
AjayM1
Lead Technical Engineer Security at a tech services company
The customer service and support are not satisfactory. Even with TAM support from Exabeam, many issues go unresolved,...
Read full review of Exabeam »
Kevin Merolla
Global Security Manager at Chart Industries Inc
Tech support LogRhythm is one of my favorites. Of all the solutions I deal with, those guys and girls are insanely...
Read full review of LogRhythm SIEM »
Anonymous User
COO at a computer software company
I have been in contact with technical support and they're really great. There's always an engineer assigned to each...
Read full review of Exabeam »
Nuwan Chathuranga
Head Of Technical And Network Security at Connex Information Technologies
I have been in contact with technical support and they are really good. They have guided us when we've had problems...
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
Security Consultant and Co-Founder at a tech consulting company
The UK-based technical support is good, and the engineering and lab teams based in the US are great.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Manager IT Security at Virginia Premier Health
I've used tech support. They're very helpful, very knowledgeable people who genuinely care about you and want to see...
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Anonymous User
Lead Specialist - Information Security at a hospitality company
I love the tech support people. Everyone I have worked with knows their stuff, which is great. I have worked with...
Read full review of LogRhythm SIEM »
James Whistler
Security Administrator at a non-profit
The times I've used tech support, it's been really efficient. I've gotten responses usually within 24 hours.
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Anonymous User
Security Analyst at a financial services firm
Tech support is amazing. They always follow up with a document on how to do something and if you still need further...
Read full review of LogRhythm SIEM »

Review 1 of 30

Anonymous User
Network Analayst
I give top marks to their great support.
Read full review of Statseeker »
Jessie Hackney
Network Engineer at West Virginia Department of Education
The tech support is a little lacking compared to some other products that I've worked with. If we have to we email to...
Read full review of Statseeker »
Dan Davis
Network Engineer-OCIO at a university
Technical support, at least for me, has been good. No complaints on technical support.
Read full review of Statseeker »
Anonymous User
CTO at a tech services company
Technical support for this solution is bad, as is everything with Cisco support.
Read full review of Statseeker »
Anonymous User
Network Analyst at a leisure / travel company
Technical support for this solution is adequate.
Read full review of Statseeker »
Charles Moore
Senior IT Director at Inglis foundation
When I had to use Statseeker technical support, it was good. However, in the beginning, the hours were a little...
Read full review of Statseeker »
Anonymous User
IT Manager Network Operation at Al Rajhi Bank
Technical support is excellent, the staff is qualified and responses times are very good. They always reply to our...
Read full review of Statseeker »
Anonymous User
Network Specialist at a comms service provider
They always give me a call, and they're always at hand if I need help. Last time I did an upgrade they were on the...
Read full review of Statseeker »
John Elhariry
Team Leader at a retailer
The customer support from Statseeker is excellent. They are very responsive whenever we ask for assistance setting up...
Read full review of Statseeker »
Anonymous User
Network Tools Specialist at a comms service provider
I have to say they're quite very good. I've never had any issues getting in contact with them. They're quite...
Read full review of Statseeker »
Matthew Freitag
Network Engineer at Michigan Technological University
Technical support for this solution is great.
Read full review of Statseeker »
Robert Pettit
Senior Network Engineer at Banner Health
I have not spoken with their technical support, as it is another person on my team who administers the solution.
Read full review of Statseeker »
Lance Jeffery
Senior Network Engineer at a financial services firm
The technical support guys are great to work with and know what they are doing. There are times when they are slow to...
Read full review of Statseeker »
Anonymous User
Senior Capacity Manager at a comms service provider
Excellent. Support team is brilliant. Always responsive. Always positive.
Read full review of Statseeker »
Anonymous User
Network Team Lead at a energy/utilities company
Technical support is very good. They've always solved every issue that we've had.
Read full review of Statseeker »
Anonymous User
Network Security Engineer at a government
I don't think I have ever used tech support with Statseeker.
Read full review of Statseeker »
Anonymous User
Network Engineer at a university
Their technical support is very good. They solved every issue we've had.
Read full review of Statseeker »
Anonymous User
Network Engineer at a consultancy
I have not dealt with their technical support.
Read full review of Statseeker »
Anonymous User
Network Engineer at a university
I haven't had any personal experience with technical support yet, so I don't know.
Read full review of Statseeker »
Anonymous User
Network Engineer at a government
Technical support is great, and I don't think that I'm going to have an issue with them.
Read full review of Statseeker »
Anonymous User
Consultant at a analyst firm
Technical support for this solution is pretty good. The group we called was based out of Australia.
Read full review of Statseeker »
Jp Buckley
Senior Network Engineer at Unum Group
Statseeker tech support was bad around 2-3 years ago. I have had the new support for maybe 6 months to a year. I'll...
Read full review of Statseeker »
Roy Mccauley
Lead Network Engineer at Fairview Health Services
I have not dealt with them directly, although one of my colleagues has, and it sounds like it's been good.
Read full review of Statseeker »
Anonymous User
IT Admin
I have used technical support. There was a time when all of the calls had to go to Australia. That meant that we had...
Read full review of Statseeker »
Anonymous User
Network Analyst at a energy/utilities company
It's been very good. I've only had to engage them once or twice during the initial install, but both times it was a...
Read full review of Statseeker »
Anonymous User
Sr Manager at a healthcare company
I am not the person that deals with technical support.
Read full review of Statseeker »
Troy Mellon
Network Engineer at Banner Health
It's very good. I very rarely use it, but when I do, they're very helpful.
Read full review of Statseeker »
Anonymous User
Network Engineer at a university
I have not used technical support for this solution.
Read full review of Statseeker »
Scott Steves
Network Engineer at BCBS of KS
I would rate their technical support a nine out of ten.
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Anonymous User
IT Operations Manager at a construction company
Quite good and helpful in the past. Training and briefing sessions are provided.
Read full review of Statseeker »

Review 1 of 30

Technical Support

No Data Available

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