Compare Exabeam vs Techniche

With active deployments in over 22 countries and many Fortune 100 firms, Statseeker monitors millions of interfaces in real-time. Some example customers include: FedEx, Optus, Verizon, California State University, Department of Agriculture and Fisheries, Monash University, Texas A&M University.

Popular Solutions

LogRhythm SIEM

13 reviews

Exabeam

10 reviews

LogRhythm UEBA [EOL]

3 reviews

Statseeker

1 reviews

Top Industries

Financial Services Firm

10%

Marketing Services Firm

Manufacturing Company

Computer Software Company

Marketing Services Firm

21%

Energy/Utilities Company

University

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AshishDubey
Product manager at a comms service provider
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
SaiKrishna2
Cyber Security Engineer at a computer software company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at a wholesaler/distributor
I typically use the product for reducing cyber risk, and I can investigate attacks more quickly using machine...
Read full review of LogRhythm UEBA [EOL] »
Deepanshu Hans
Solution Architect at a computer software company
I usually work with Exabeam for buying the SIEM and the SOAR solution, and I have already sold the solution to one of...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at a tech services company
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

No Data Available

Customer Service

AshishDubey
Product manager at a comms service provider
Apart from the response delay, the solution's technical support is good.
Read full review of NetMon »
Joseph W.
System Administrator at a financial services firm
Initially, tech support was a solid ten out of ten when we first started. Over the last couple of years, they have...
Read full review of LogRhythm SIEM »
Vishal Kumar
Information Security Engineer at a tech services company
The technical support for LogRhythm NetworkXDR is fine, and there's nothing that needs to be changed in it.
Read full review of LogRhythm NetworkXDR [EOL] »
Stephen-Armstrong
Cyber Security Analyst at a consultancy
We contact the technical support team and log tickets for errors that appear, logging tickets with Exabeam is...
Read full review of Exabeam »
Anonymous User
Technical Architect at a financial services firm
As far as technical support, professional support, and overall organizational support, LogRhythm has probably been...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Officer at a insurance company
As the Security Officer of the organization, I don't have to interact with them directly. My team has found that...
Read full review of LogRhythm SIEM »
Anonymous User
Graduate Student at a tech services company
The customer support was quite good. They had a solid customer support platform, and their responses were always very...
Read full review of Exabeam »
George Succar
Strategic Account Specialist at a consultancy
I haven't been in touch with technical support. The solution hasn't been implemented yet. I've mostly been acquiring...
Read full review of Exabeam »
Anonymous User
Security Analyst 3 at a comms service provider
We have used LogRhythm tech support and they are excellent. They have been very helpful.
Read full review of LogRhythm SIEM »
Moshiur Rahman Khan
CEO/Consultant at a tech services company
I rate the customer support a four out of ten.
Read full review of LogRhythm SIEM »
Moshiur Rahman Khan
CEO/Consultant at a tech services company
The technical support services are good.
Read full review of LogRhythm SIEM »
Anonymous User
Sr. Systems Support Analyst at a manufacturing company
We've used tech support a couple of times, and they've been very responsive and very knowledgeable.
Read full review of LogRhythm SIEM »
Anonymous User
Lead Specialist - Information Security at a hospitality company
I love the tech support people. Everyone I have worked with knows their stuff, which is great. I have worked with...
Read full review of LogRhythm SIEM »
Anonymous User
Network Security at a energy/utilities company
I have used LogRhythm tech support and I would say those guys are phenomenal, outstanding. They get back to you...
Read full review of LogRhythm SIEM »
Austin Spell
Information Technology
We've had really good experiences with LogRhythm's technical support for things that are already in the environment....
Read full review of LogRhythm SIEM »
Anonymous User
COO at a computer software company
I have been in contact with technical support and they're really great. There's always an engineer assigned to each...
Read full review of Exabeam »
MonsurAhmed
Manager at a financial services firm
LogRhythm's support team isn't responsive enough - it's common to wait a day or two for someone to deal with a case.
Read full review of NetMon »
David Kehoe
Information Security Analyst at a retailer
I have used tech support a few times when getting things set up. For the most part, they are pretty quick to get back...
Read full review of LogRhythm SIEM »
Anonymous User
Security Analyst at a retailer
Very knowledgeable, though I wouldn’t say proactive. When you speak with technical support you don’t actual speak...
Read full review of LogRhythm SIEM »
Jason Gagnon
Senior Cyber Security Engineer at a individual & family service
Technical support has been great.
Read full review of LogRhythm SIEM »
Nuwan Chathuranga
Head Of Technical And Network Security at a tech consulting company
The tool's support is good. They support us 24/7.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Network Systems Engineer at a non-profit
Great, you have almost the service-desk model, where you're going to get a live person. They're going to answer the...
Read full review of LogRhythm SIEM »
Jeremy Alder
Security Lead at a financial services firm
Tech support with LogRhythm has been great. I've only ever had one bad case out of about the 15 or 20 tickets I've...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Cyber Security Engineer at a healthcare company
I have not personally used it, but a co-worker has. So far, we're very happy with it.
Read full review of LogRhythm SIEM »
Briane Harris
SOC Analyst at a financial services firm
I open tickets frequently, especially in the beta program. To get the first response is usually a little slow, but...
Read full review of LogRhythm SIEM »
Anonymous User
Sr Manager - Information Security at a computer software company
The support team helps us a lot.
Read full review of LogRhythm SIEM »
Chris Goff
Senior Security Engineer at a healthcare company
It's been very good. I've had a couple instances where it's taken a week or more to figure out the issue. But...
Read full review of LogRhythm SIEM »
Kashif Ali
Unit Head Titanium (Security Solution) at a tech services company
We are in touch with their support. It's government support, and they're quite supportive, and they are quite...
Read full review of LogRhythm SIEM »
Nouman Khan
Senior Solutions Specialist (Network & Security) at a comms service provider
Technical support is okay. It's not great. The problem is being able to reach the right people at the right time....
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
IT Security Administrator at a financial services firm
Support has been really good.
Read full review of LogRhythm SIEM »

Review 1 of 30

Anonymous User
Senior Engineer at a tech services company
I haven't had to deal with customer support personally. One of my counterparts has. It sounds like it's been good.
Read full review of Statseeker »
Matthew Freitag
Network Engineer at a university
Technical support for this solution is great.
Read full review of Statseeker »
Jessie Hackney
Network Engineer at a non-tech company
The tech support is a little lacking compared to some other products that I've worked with. If we have to we email to...
Read full review of Statseeker »
Anonymous User
Network Engineer at a university
Their technical support is very good. They solved every issue we've had.
Read full review of Statseeker »
Roy Mccauley
Lead Network Engineer at a healthcare company
I have not dealt with them directly, although one of my colleagues has, and it sounds like it's been good.
Read full review of Statseeker »
Anonymous User
Network Security Engineer at a government
I don't think I have ever used tech support with Statseeker.
Read full review of Statseeker »
Anonymous User
Senior Capacity Manager at a comms service provider
Excellent. Support team is brilliant. Always responsive. Always positive.
Read full review of Statseeker »
Jp Buckley
Senior Network Engineer at a insurance company
Statseeker tech support was bad around 2-3 years ago. I have had the new support for maybe 6 months to a year. I'll...
Read full review of Statseeker »
Troy Mellon
Network Engineer at a healthcare company
It's very good. I very rarely use it, but when I do, they're very helpful.
Read full review of Statseeker »
Anonymous User
Consultant at a analyst firm
Technical support for this solution is pretty good. The group we called was based out of Australia.
Read full review of Statseeker »
Anonymous User
Network Engineer at a university
I haven't had any personal experience with technical support yet, so I don't know.
Read full review of Statseeker »
Daniel Hess
Network Specialist at a government
Technical support for this solution is good. Sometimes the response times need to be quicker, but their technical...
Read full review of Statseeker »
Scott Steves
Network Engineer at a insurance company
I would rate their technical support a nine out of ten.
Read full review of Statseeker »
Anonymous User
Network Analayst
I give top marks to their great support.
Read full review of Statseeker »
Anonymous User
IT Manager Network Operation at a financial services firm
Technical support is excellent, the staff is qualified and responses times are very good. They always reply to our...
Read full review of Statseeker »
Anonymous User
Sr Manager at a healthcare company
I am not the person that deals with technical support.
Read full review of Statseeker »
John Elhariry
Team Leader at a retailer
The customer support from Statseeker is excellent. They are very responsive whenever we ask for assistance setting up...
Read full review of Statseeker »
Anonymous User
IT Operations Manager at a construction company
Quite good and helpful in the past. Training and briefing sessions are provided.
Read full review of Statseeker »
Lance Jeffery
Senior Network Engineer at a financial services firm
The technical support guys are great to work with and know what they are doing. There are times when they are slow to...
Read full review of Statseeker »
Anonymous User
Network Engineer at a university
I have not used technical support for this solution.
Read full review of Statseeker »
Anonymous User
Network Tools Specialist at a comms service provider
I have to say they're quite very good. I've never had any issues getting in contact with them. They're quite...
Read full review of Statseeker »
Anonymous User
CTO at a tech services company
Technical support for this solution is bad, as is everything with Cisco support.
Read full review of Statseeker »
Anonymous User
Network Specialist at a comms service provider
They always give me a call, and they're always at hand if I need help. Last time I did an upgrade they were on the...
Read full review of Statseeker »
Anonymous User
Network Engineer at a healthcare company
Statseeeker have been very good communicators and are always willing to assist. The truth is we set it up and it runs...
Read full review of Statseeker »
Anonymous User
IT Admin
I have used technical support. There was a time when all of the calls had to go to Australia. That meant that we had...
Read full review of Statseeker »
Anonymous User
Network Team Lead at a energy/utilities company
Technical support is very good. They've always solved every issue that we've had.
Read full review of Statseeker »
Anonymous User
Network Engineer at a consultancy
I have not dealt with their technical support.
Read full review of Statseeker »
Anonymous User
Network Analyst at a leisure / travel company
Technical support for this solution is adequate.
Read full review of Statseeker »
Dan Davis
Network Engineer-OCIO at a university
Technical support, at least for me, has been good. No complaints on technical support.
Read full review of Statseeker »
Robert Pettit
Senior Network Engineer at a healthcare company
I have not spoken with their technical support, as it is another person on my team who administers the solution.
Read full review of Statseeker »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.