Compare Extreme Networks vs Vectra AI

Extreme Networks

Based on 165 reviews.

Vectra AI

Based on 47 reviews.

Sample Customers

ExtremeCloud IQ

Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange

Vectra AI

Tribune Media Group, Barry University, Aruba Networks, Good Technology, Riverbed, Santa Clara University, Securities Exchange, Tri-State Generation and Transmission Association

Popular Solutions

5 reviews

9 reviews

9 reviews

8 reviews

Top Industries

Manufacturing Company

12%

Comms Service Provider

Computer Software Company

Educational Organization

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shrikant Teggi
Sr. Area Technical Manager at a tech consulting company
We use ExtremeSwitching for Network Management. Because we have a different product here, it is called Extreme. We...
Read full review of ExtremeSwitching »
Jan Zontek
System Engineer at a financial services firm
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Ufuk KINDAP
Technical Coordinator at a educational organization
I primarily used ExtremeCloud IQ to provide wireless internet connections to our students and academic staff. I...
Read full review of ExtremeCloud IQ »
Karel Ondracek
Network Administrator at a manufacturing company
I use ExtremeWireless for several projects. One is for standard end users, another is for the guest network, and a...
Read full review of ExtremeWireless »
Anonymous User
Systems Engineer at a tech services company
From Extreme, there is Extreme CloudIQ.
Read full review of Enterasys Campus LAN Switches »

Review 1 of 5

RahulReddy
Consultant at a retailer
Vectra AI is my main cybersecurity tool, and we use the AI data in our company. For example, when we discovered a...
Read full review of Vectra AI »

Review 1 of 1

Customer Service

Manik Chavan
Assistnat Professor in Computer Science and Engineering Department at a educational organization
I would rate the technical support from Extreme a nine to ten out of ten.
Read full review of ExtremeSwitching »
Bharath Poovaiah
Business Head at a tech services company
We have had good experiences with respect to support.
Read full review of ExtremeCloud IQ »
MericDinc
Network division director at a comms service provider
ExtremeSwitching has the best after-sales technical support. Sometimes, when we face problems, we create a case, and...
Read full review of ExtremeSwitching »
Ilham Fareed
Head of Enterprise Networking at a tech consulting company
Technical support is very good; they respond promptly when we open a case. We don't need to request technical support...
Read full review of ExtremeCloud IQ »
Sydney-Reynolds
Account Executive at a tech services company
I rate Extreme support 10 out of 10. We get support from Dubai and third-line support from Boston.
Read full review of ExtremeCloud IQ »
GlennCamilien
Senior Cybersecurity Engineer at a financial services firm
I rate ExtremeSwitching support eight out of 10. They did the job, but I couldn't say it was the best support because...
Read full review of ExtremeSwitching »
Sachin Vinay
Assistant Manager-Networks at a university
ExtremeWireless support isn't very good.
Read full review of ExtremeWireless »
Seungho Yang
Network Engineer at a aerospace/defense firm
The vendor support is good for ExtremeWireless. If I were to rate it from one to ten, I would give it nine points.
Read full review of ExtremeWireless »
Yintho Taev
Logistics Supervisor at a wholesaler/distributor
I have not used the support.
Read full review of Enterasys Data Center Networking Equipment [EOL] »
Yintho Taev
Logistics Supervisor at a wholesaler/distributor
The technical from ExtremeWireless has been good.
Read full review of ExtremeWireless »
Anonymous User
Manager, Service Delivery & Support at a consultancy
I would rate their technical support five out of ten. They have strict upgrade policies. For example, if we are out...
Read full review of ExtremeControl »
Anonymous User
Director at a educational organization
Our tech guy has always said that tech support is Extreme Networks' strength. They respond quickly and provide...
Read full review of ExtremeCloud IQ »
Ufuk KINDAP
Technical Coordinator at a educational organization
The Extreme Turkey office directed me to their partners for support. I experienced effective help mainly remotely,...
Read full review of ExtremeCloud IQ »
Anonymous User
Network / Telephony Coordinator at a university
Customer Service: 8 Technical Support: 7
Read full review of ExtremeCloud IQ »
WaelAwni
Engineer at a tech services company
The technical support sometimes closes cases without resolution, which is why I rate it a seven out of ten.
Read full review of ExtremeWireless »
Anonymous User
Group Manager at a government
Technical support has been very helpful and responsive. We've enjoyed working with them for the most part so far.
Read full review of ExtremeSwitching »
Robert Zdzieblo
IT specialist at a tech services company
I have contacted technical support many times. Usually, they are very efficient and they can solve the issue very...
Read full review of ExtremeManagement »
Anonymous User
Senior Manager, Information Technology at a university
Technical support is good.
Read full review of Enterasys Campus LAN Switches »
Wael Awni
Management Board Member and Network Engineer at a tech services company
Customer service and support need better response times and documentation. I rate them a seven out of ten.
Read full review of ExtremeCloud SD-WAN »
Anonymous User
Principal System Engineer at a tech company
Customer Service: We have never needed to approach customer service as the device has never given us any troubles....
Read full review of ExtremeCloud IQ »
Ufuk KINDAP
Technical Coordinator at a educational organization
I didn't get the chance to directly communicate with Extreme like with Cisco, but it's okay. The company is helpful,...
Read full review of ExtremeCloud IQ »
Anonymous User
Network Administrator at a university
Customer Service: I would rate it at 10 out of 10 as their staff is very polite with customers. Technical Support: I...
Read full review of ExtremeCloud IQ »
Anonymous User
Enterprise Systems Engineer at a educational organization
Customer Service: Customer service is great. Technical Support: Tech support has been great.
Read full review of ExtremeCloud IQ »
Anonymous User
Head of Information technologies systems department at a manufacturing company
We have not needed support.
Read full review of ExtremeWireless »
Anonymous User
Information Technology Coordinator at a university
Customer Service: Excellent service. Yes, the service was and is excellent. And again, and again, the one hundred and...
Read full review of ExtremeCloud IQ »
Anonymous User
Vice President of Information Technology at a tech services company
Customer Service: Customer service is excellent. We purchased through a local reseller, and they were our point of...
Read full review of ExtremeCloud IQ »
Anonymous User
Manager at a manufacturing company
We hardly required any tech support since the installation. Their tech support is okay and can be improved.
Read full review of ExtremeSwitching »
Dawid Królica
Owner at a tech services company
Their customer support is exceptional, ensuring that when you make a call, you can expect to be served within just a...
Read full review of ExtremeCloud IQ »
Anonymous User
Co-Founder at a tech services company
I haven't needed to contact technical support.
Read full review of ExtremeCloud IQ »
Anonymous User
Technology Integration Specialist at a non-tech company
Customer Service: Very satisfied! Technical Support: Great.
Read full review of ExtremeCloud IQ »

Review 1 of 30

Mohammad Alkurdi
Owner at a tech services company
They are supportive. From a support perspective, they are supportive, to be honest with you.
Read full review of Vectra AI »
Sajid Mukhtar
Associate Director Security at a outsourcing company
From what I've heard, the support team is responsive and helpful. However, I haven't had the opportunity to directly...
Read full review of Vectra AI »
Atakan Oztuna
Technical Sales Engineer at a tech services company
We have a strong local presence and support in this market, and our company's origins in Turkey also contribute to...
Read full review of Vectra AI »
Dan Jeske
Account Executive at a computer software company
The solution's customer support is fairly strong.
Read full review of Vectra AI »
Przemyslaw Cichochki
Security Consultant at a healthcare company
Regarding technical support, I am in direct contact with a few people at Vectra. I enjoy cooperating with them....
Read full review of Vectra AI »
Anonymous User
Security Engineer at a legal firm
I would rate the technical support of the Vectra AI solution a seven, on a scale from one to ten, with one being the...
Read full review of Vectra AI »
Nawaf Fawaz
Planning& Performance Analyst at a government
When I create tickets, the response is fast, and issues are solved promptly. However, more technical queries may take...
Read full review of Vectra AI »
Anonymous User
Cyber Security Engineer at a tech services company
The support is quite reliable depending on the service engineer assigned. I would rate them between eight and nine.
Read full review of Vectra AI »
Anonymous User
System Engineer at a computer software company
Two months ago, we had a small incident, and we used their technical support. A colleague of mine interacted with...
Read full review of Vectra AI »
Anonymous User
Security at a financial services firm
Their support is pretty good. They follow up fast. It's not like most other support centers we've seen in the past....
Read full review of Vectra AI »
Anonymous User
Strategic RAN Lead | Network Transformation & Optimization | Philippines & South Africa at a tech vendor
Customer support receives a rating of nine out of ten due to being very supportive and responding quite efficiently.
Read full review of Vectra AI »
Anonymous User
Director, Information Security at a university
Vectra's technical support is very good.
Read full review of Vectra AI »
Anonymous User
Operational Security Manager at a financial services firm
The tech support is surprisingly good. We had questions, we faced some slight issues, and we always got very quick...
Read full review of Vectra AI »
Anonymous User
Cybersecurity Consultant at a tech services company
When I contacted technical support, they usually take control of my laptop for an hour or more, and I can't do...
Read full review of Vectra AI »
Anonymous User
Senior Security Engineer at a manufacturing company
Their technical support is pretty good. They're very responsive. Nine out of 10 times, they understand my problem....
Read full review of Vectra AI »
Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
The support is directly from the device or we get a response via email. The response is okay. Because the product is...
Read full review of Vectra AI »
Anonymous User
CSirt Manager at a computer software company
The engineer who deploys Vectra at my company seeks perfection, and he wasn't happy with everything. However,...
Read full review of Vectra AI »
Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
Whenever we have raised issues we have gotten timely responses. Getting support is fairly easy compared to some of...
Read full review of Vectra AI »
Anonymous User
Manager, IT Security at a energy/utilities company
They are very competent and good. They are always able to solve problems.
Read full review of Vectra AI »
Anonymous User
CyberOps at a manufacturing company
I would rate their support a ten, on a scale from one to ten, with one being the worst and ten being the best. The...
Read full review of Vectra AI »
Anonymous User
Cyber Security Analyst at a financial services firm
We are in contact with the Vectra service desk. If you send them ideas, they talk about them and see if they can...
Read full review of Vectra AI »
Anonymous User
Network Engineer at a comms service provider
The tech support is great. Whenever we had a problem, we got an answer immediately. This helps with having a general...
Read full review of Vectra AI »
Headofinfosec82347
Head of Information Security at a outsourcing company
The support is excellent. We've had really good technical support from Vectra AI all the time. We have very regular...
Read full review of Vectra AI »
Maik Gonstala
Network Engineer at a healthcare company
Vectra's technical support is very fast. They have been able to resolve the tickets I created very quickly. I would...
Read full review of Vectra AI »
Anonymous User
Operations Manager at a healthcare company
Through the different phases of deployment that we have gone through so far, we have been mainly assigned one...
Read full review of Vectra AI »
David Heed
Security Center Coordinator at a comms service provider
We have only had direct contact with the customer success team, and that has been great.
Read full review of Vectra AI »
Farman Ullah
SOC Administrator at a financial services firm
My company has a dedicated support team for Vectra AI, so I have the support team's direct contact number and...
Read full review of Vectra AI »
John Vicencio
Cyber Specialist, Forensics at a retailer
I've found that Vectra in general, away from the platform, has been extremely helpful and given me any support that I...
Read full review of Vectra AI »
Anonymous User
Global Security Operations Manager at a manufacturing company
The technical support is very good. They always respond within a short amount of time to provide expert information...
Read full review of Vectra AI »
Anonymous User
Project Manager at a university
The technical support is very good with fast responses. They reach out if they see there might be more questions. So,...
Read full review of Vectra AI »

Review 1 of 30

Technical Support

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