Compare Extreme Networks vs Vectra AI

Extreme Networks

Based on 168 reviews.

Vectra AI

Based on 48 reviews.

Latest Research

Buyer's Guide

ExtremeCloud IQ vs. Vectra AI

August 2026

Vectra AI vs. ExtremeCloud IQ

Updated: August 2026

Buyer's Guide

ExtremeCloud IQ vs. Vectra AI

August 2026

ExtremeCloud IQ vs. Vectra AI

Updated: August 2026

Sample Customers

ExtremeCloud IQ

Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange

Vectra AI

Tribune Media Group, Barry University, Aruba Networks, Good Technology, Riverbed, Santa Clara University, Securities Exchange, Tri-State Generation and Transmission Association

Popular Solutions

3 reviews

9 reviews

7 reviews

6 reviews

Top Industries

Construction Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Financial Services Firm

Manufacturing Company

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Meric-Dinc
Director, Solutions at TopTel
We are utilizing Extreme products in many cases, including a significant project in Antalya, Turkey, involving five...
Read full review of ExtremeSwitching »
Wael Awni
Management Board Member And Network Engineer at NewLogics
I use ExtremeCloud IQ for our customers, providing centralized management for multiple branches. I use it for...
Read full review of ExtremeCloud IQ »
Jan Zontek
System Engineer at Poczta FM
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless for several projects. One is for standard end users, another is for the guest network, and a...
Read full review of ExtremeWireless »
Anonymous User
Systems Engineer at a tech services company
We have been reselling ExtremeManagement for 13 years.
Read full review of ExtremeManagement »

Review 1 of 5

RahulReddy
Consultant at a retailer
Vectra AI is my main cybersecurity tool, and we use the AI data in our company. For example, when we discovered a...
Read full review of Vectra AI »

Review 1 of 1

Customer Service

Manik Chavan
Assistnat Professor in Computer Science and Engineering Department at a educational organization
I would rate the technical support from Extreme a nine to ten out of ten.
Read full review of ExtremeSwitching »
Wael Awni
Management Board Member And Network Engineer at NewLogics
Customer service and support need better response times and documentation. I rate them a seven out of ten.
Read full review of ExtremeCloud SD-WAN »
MericDinc
Network division director at Toptal telecommunication company
The tool's support is good and can solve problems easily.
Read full review of ExtremeWireless »
Sachin Vinay
Assistant Manager-Networks at a university
We have not had a very good experience with customer service and support. We have experienced issues with technical...
Read full review of ExtremeRouting »
Ilham Fareed
Head of Enterprise Networking at Connex Information Technologies
Technical support is very good; they respond promptly when we open a case. We don't need to request technical support...
Read full review of ExtremeCloud IQ »
Manik Chavan
Assistnat Professor in Computer Science and Engineering Department at a educational organization
We get assistance from a third party. We can ask for assistance from them or Extreme.
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member And Network Engineer at NewLogics
We have not had any experience with customer service and support.
Read full review of ExtremeAnalytics »
Anonymous User
IT Consultant at a tech consulting company
AeroHive provide very good technical support with user guides and technical documentation.
Read full review of ExtremeCloud IQ »
Anonymous User
IT Administrator II at a university
Customer Service: Customer service has always been superb. Sales and technical support are always friendly, efficient...
Read full review of ExtremeCloud IQ »
WaelAwni
Engineer at NewLogics
I rate ExtremeWireless support seven out of 10. ExtremeWirelesstechnical support has been highly responsive, but the...
Read full review of ExtremeWireless »
Anonymous User
Senior Security and Infrastructure at a tech services company
Customer Service: Customer service is very helpful. Before deployment we were speaking with our regional customer...
Read full review of ExtremeCloud IQ »
Anonymous User
ICT manager at a tech services company
Customer Service: They send us some demo devices upfront our decision taking. It came with extensive pre-sales...
Read full review of ExtremeCloud IQ »
Anonymous User
Hawaiian Best at a educational organization
Customer Service: Customer service has good 24-hour coverage. Technical Support: The vendor has a great tech support...
Read full review of ExtremeCloud IQ »
Bob Zhang
Network Engineer at a consultancy
I think customer support is good.
Read full review of ExtremeWireless »
Anonymous User
Voice Engineer at a comms service provider
Aerohive support are very responsive albeit sometimes takes a bit of time to filter through the intial layer 1 of...
Read full review of ExtremeCloud IQ »
Zhen Quan Ooi
IT executive at a agriculture
Technical support might be rated around five or six. The response time and quality could be better, and updates can...
Read full review of ExtremeWireless »
Anonymous User
Infrastructure Manager at a retailer
Customer Service: Customer service is very good. Technical Support: Technical support is good but could be faster.
Read full review of ExtremeCloud IQ »
Anonymous User
Network Engineer at a government
Tech support, in my case, refers more to training than calling in tickets. When Extreme bought Enterasys, they had a...
Read full review of ExtremeSwitching »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
The customer service and support are very good. I’m happy with the customer support of Extreme Networks.
Read full review of ExtremeSwitching »
Anonymous User
Consultant at a educational organization
We've never had to reach out to technical support.
Read full review of Extreme VDX [EOL] »
Anonymous User
Engineering infrastructure manager at a financial services firm
Technical support is very good, especially when you compare it to other vendors we have here.
Read full review of ExtremeRouting »
Dawid Królica
Owner at Sebitu
Their customer support is exceptional, ensuring that when you make a call, you can expect to be served within just a...
Read full review of ExtremeCloud IQ »
NIBRAS FARES
field service manager at Saudi Business Machines - SBM
We tried to get support, but they don’t offer 24/7 coverage. The response time was slower than expected, and support...
Read full review of ExtremeWireless »
Anonymous User
Conseiller en architecture technologique at a government
Technical support was actually supplied by a third party. We don't go directly to the company. It's kind of network...
Read full review of ExtremeRouting »
Anonymous User
IT Associate at a tech services company
Customer Service: I would rate customer service around 8/10. We have not had any significant problems necessitating a...
Read full review of ExtremeCloud IQ »
DanielThomas1
Technician Analyst at a energy/utilities company
Support has a high degree of availability and expertise. They are in or near our time zone, cordial, and...
Read full review of ExtremeSwitching »
Santosh Khargotre
Senior Project Manager at CITS
The technical support is good.
Read full review of ExtremeSwitching »
Anonymous User
-- at a tech company
Customer Service: The customer service with Aerohive is outstanding. The have forums and a support site. They are...
Read full review of ExtremeCloud IQ »
Haziq Kamal
Systems Engineer at LinkAxia Networks Sdn Bhd
The customer service and support provided by Extreme are excellent.
Read full review of ExtremeWireless »
Anonymous User
Technology Specialist at a hospitality company
Customer Service: I have had no problems with customer service. Technical Support: I haven't needed to use technical...
Read full review of ExtremeCloud IQ »

Review 1 of 30

Mohammad Alkurdi
Owner at Fortibits
They are supportive. From a support perspective, they are supportive, to be honest with you.
Read full review of Vectra AI »
Dan Jeske
Account Executive at Fishtech Group
The solution's customer support is fairly strong.
Read full review of Vectra AI »
Anonymous User
Head of Information Security at a financial services firm
Their support is excellent. They're very responsive. Exactly as you would hope for from a vendor, which is rare.
Read full review of Vectra AI »
Nawaf Fawaz
Planning& Performance Analyst at National Information Center, Ministry of Interior, Saudi Arabia
When I create tickets, the response is fast, and issues are solved promptly. However, more technical queries may take...
Read full review of Vectra AI »
Anonymous User
CyberOps at a manufacturing company
I would rate their support a ten, on a scale from one to ten, with one being the worst and ten being the best. The...
Read full review of Vectra AI »
Mark Davies
Security Operations Specialist at a tech services company
Their technical support is excellent.
Read full review of Vectra AI »
Anonymous User
Operational Security Manager at a financial services firm
The tech support is surprisingly good. We had questions, we faced some slight issues, and we always got very quick...
Read full review of Vectra AI »
Anonymous User
Information Technology Security Engineer II at a mining and metals company
They have very good tech support.
Read full review of Vectra AI »
Anonymous User
CSirt Manager at a computer software company
The engineer who deploys Vectra at my company seeks perfection, and he wasn't happy with everything. However,...
Read full review of Vectra AI »
Anonymous User
Strategic RAN Lead | Network Transformation & Optimization | Philippines & South Africa at a tech vendor
Customer support receives a rating of nine out of ten due to being very supportive and responding quite efficiently.
Read full review of Vectra AI »
Anonymous User
Cybersecurity Consultant at a tech services company
When I contacted technical support, they usually take control of my laptop for an hour or more, and I can't do...
Read full review of Vectra AI »
Anonymous User
Cyber Security Analyst at a financial services firm
We are in contact with the Vectra service desk. If you send them ideas, they talk about them and see if they can...
Read full review of Vectra AI »
Anonymous User
Head of system and infrastucture at a government
Vectra AI's tech support is very good. Like I said, we had a rough start with the solution because we did not have...
Read full review of Vectra AI »
Farman Ullah
SOC Administrator at The National Commercial Bank
My company has a dedicated support team for Vectra AI, so I have the support team's direct contact number and...
Read full review of Vectra AI »
Anonymous User
Associate Director Security at a outsourcing company
From what I've heard, the support team is responsive and helpful. However, I haven't had the opportunity to directly...
Read full review of Vectra AI »
Anonymous User
Cyber Security Engineer at a tech services company
The support is quite reliable depending on the service engineer assigned. I would rate them between eight and nine.
Read full review of Vectra AI »
Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
The support is directly from the device or we get a response via email. The response is okay. Because the product is...
Read full review of Vectra AI »
Anonymous User
Security Engineer at a legal firm
I would rate the technical support of the Vectra AI solution a seven, on a scale from one to ten, with one being the...
Read full review of Vectra AI »
Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
Whenever we have raised issues we have gotten timely responses. Getting support is fairly easy compared to some of...
Read full review of Vectra AI »
Martin Bruno
CIO at General Transmissions
Their support is very good. They have knowledgeable people with great knowledge of cyber security and cyber risks....
Read full review of Vectra AI »
Anonymous User
Head of Information Security at a insurance company
The technical support is brilliant and really responsive. That is probably down to the fact that they are a small...
Read full review of Vectra AI »
Anonymous User
Security at a financial services firm
Their support is pretty good. They follow up fast. It's not like most other support centers we've seen in the past....
Read full review of Vectra AI »
Anonymous User
Head of ICT Security & Governance at a construction company
We are very satisfied with the support. It has been excellent so far. It has been very timely, very personalized, and...
Read full review of Vectra AI »
Headofinfosec82347
Head of Information Security at a outsourcing company
The support is excellent. We've had really good technical support from Vectra AI all the time. We have very regular...
Read full review of Vectra AI »
Anonymous User
Manager, IT Security at a energy/utilities company
They are very competent and good. They are always able to solve problems.
Read full review of Vectra AI »
Anonymous User
Senior Security Engineer at a manufacturing company
Their technical support is pretty good. They're very responsive. Nine out of 10 times, they understand my problem....
Read full review of Vectra AI »
David Heed
Security Center Coordinator at a comms service provider
We have only had direct contact with the customer success team, and that has been great.
Read full review of Vectra AI »
Maik Gonstala
Network Engineer at a healthcare company
Vectra's technical support is very fast. They have been able to resolve the tickets I created very quickly. I would...
Read full review of Vectra AI »
Anonymous User
Director, Information Security at a university
Vectra's technical support is very good.
Read full review of Vectra AI »
Anonymous User
System Engineer at a computer software company
Two months ago, we had a small incident, and we used their technical support. A colleague of mine interacted with...
Read full review of Vectra AI »

Review 1 of 30

Technical Support

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