Compare Extreme Networks vs Vectra AI

Extreme Networks

Based on 168 reviews.

Vectra AI

Based on 48 reviews.

Latest Research

Buyer's Guide

ExtremeCloud IQ vs. Vectra AI

September 2026

Vectra AI vs. ExtremeCloud IQ

Updated: September 2026

Buyer's Guide

ExtremeCloud IQ vs. Vectra AI

September 2026

ExtremeCloud IQ vs. Vectra AI

Updated: September 2026

Sample Customers

ExtremeCloud IQ

Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange

Vectra AI

Tribune Media Group, Barry University, Aruba Networks, Good Technology, Riverbed, Santa Clara University, Securities Exchange, Tri-State Generation and Transmission Association

Popular Solutions

3 reviews

7 reviews

6 reviews

6 reviews

Top Industries

Construction Company

12%

Comms Service Provider

10%

Manufacturing Company

10%

Financial Services Firm

Manufacturing Company

Computer Software Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Meric-Dinc
Director, Solutions at TopTel
We are utilizing Extreme products in many cases, including a significant project in Antalya, Turkey, involving five...
Read full review of ExtremeSwitching »
Wael Awni
Management Board Member And Network Engineer at NewLogics
I use ExtremeCloud IQ for our customers, providing centralized management for multiple branches. I use it for...
Read full review of ExtremeCloud IQ »
Jan Zontek
System Engineer at Poczta FM
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless for several projects. One is for standard end users, another is for the guest network, and a...
Read full review of ExtremeWireless »
Anonymous User
Systems Engineer at a tech services company
We have been reselling ExtremeManagement for 13 years.
Read full review of ExtremeManagement »

Review 1 of 5

RahulReddy
Consultant at a retailer
Vectra AI is my main cybersecurity tool, and we use the AI data in our company. For example, when we discovered a...
Read full review of Vectra AI »

Review 1 of 1

Customer Service

Dushan Niranga
Product Manager at Connex Information Technologies
We have taken support from ExtremeAnalytics. I rate the support from ExtremeAnalytics an eight out of ten.
Read full review of ExtremeAnalytics »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support services need improvement.
Read full review of ExtremeWireless »
Wael Awni
Management Board Member And Network Engineer at NewLogics
I am totally satisfied with the response time and with the quality of support.
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member And Network Engineer at NewLogics
So far, I haven't faced any issues and haven't needed any technical support.
Read full review of ExtremeSwitching »
Meric-Dinc
Director, Solutions at TopTel
To evaluate Extreme's technical support, I give a 10 out of 10. Their technical assistance center operates...
Read full review of ExtremeSwitching »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
We get very good support from ExtremeSwitching. Compared to big players such as Cisco and others, it is definitely...
Read full review of ExtremeSwitching »
José Roldan
Ingeniero De Preventa at a tech services company
I rate GTAC support as very good. GTAC receives a score of ten out of ten.
Read full review of ExtremeCloud IQ »
MericDinc
Network division director at Toptal telecommunication company
The tool's support is good and can solve problems easily.
Read full review of ExtremeWireless »
Manik Chavan
Assistnat Professor in Computer Science and Engineering Department at a educational organization
I would rate the technical support from Extreme a nine to ten out of ten.
Read full review of ExtremeSwitching »
Matheus Santana
Wireless Network Analyst at a construction company
The support from Extreme is very helpful. I rate their support as a nine because they are very helpful when we need...
Read full review of ExtremeWireless »
Anonymous User
Infrastructure Manager at a retailer
Customer Service: Customer service is very good. Technical Support: Technical support is good but could be faster.
Read full review of ExtremeCloud IQ »
Anonymous User
Sr. Network Systems Engineer at a manufacturing company
Customer Service: Customer service is top notch. If there have ever been non-technical issues with things such as...
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Engineer at a tech services company
The customer service and support are good. I prefer vendors who provide technical support directly, unlike others who...
Read full review of Enterasys Campus LAN Switches »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I didn't get the chance to directly communicate with Extreme like with Cisco, but it's okay. The company is helpful,...
Read full review of ExtremeCloud IQ »
Anonymous User
Technology Integration Specialist at a non-tech company
Customer Service: Very satisfied! Technical Support: Great.
Read full review of ExtremeCloud IQ »
Jan Zontek
System Engineer at Poczta FM
For technical support of ExtremeControl, I have no doubts that they cope with problems effectively, so I would rate...
Read full review of ExtremeControl »
Anonymous User
Group Manager at a government
Technical support has been very helpful and responsive. We've enjoyed working with them for the most part so far.
Read full review of ExtremeSwitching »
Anonymous User
Admin at a educational organization
Customer Service: We used to have the greatest inside sales person ever. She would alway get back to us within 24...
Read full review of ExtremeCloud IQ »
Anonymous User
Director of Technology at Central Catholic High School
Customer Service: I'm very pleased with the level of customer service and Aerohive's attention to customer concerns....
Read full review of ExtremeCloud IQ »
Anonymous User
Senior Security and Infrastructure at a tech services company
Customer Service: Customer service is very helpful. Before deployment we were speaking with our regional customer...
Read full review of ExtremeCloud IQ »
Kamlesh Ridhorkar
Sr. Solution Architect at a tech vendor
We got good support from them.
Read full review of ExtremeCloud IQ »
WaelAwni
Engineer at NewLogics
The technical support sometimes closes cases without resolution, which is why I rate it a seven out of ten.
Read full review of ExtremeWireless »
Anonymous User
Solution Architect at a tech vendor
When you want assistance, the technical support team is both responsive and helpful. I would rate their technical...
Read full review of ExtremeCloud IQ »
Anonymous User
Principal System Engineer at a tech company
Customer Service: We have never needed to approach customer service as the device has never given us any troubles....
Read full review of ExtremeCloud IQ »
Anonymous User
DfT National Standards/Bikeability Cycle Instructor/ Cycle Mechanic and Dr Bike at a legal firm
The technical support for this solution is good.
Read full review of ExtremeCloud IQ »
Michael Bartlett
President at Marine Alignment, Inc.
Customer Service: Customer service is excellent. From RFQ through deployment and hand off to support, we have been...
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Administrator at a non-tech company
Customer Service: Top notch. I haven't had to deal with support very often, but the few times that I have they've...
Read full review of ExtremeCloud IQ »
WaelAwni
Engineer at NewLogics
I rate technical support for ExtremeControl as between six and seven out of ten.
Read full review of ExtremeControl »
Anonymous User
Network Administrator at a non-profit
Support was excellent when I was having client hop at our High School. They helped me design the AP placement off...
Read full review of ExtremeCloud IQ »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
Technical support for this solution is very good.
Read full review of ExtremeManagement »

Review 1 of 30

Drystan Govender
CTO at Cyber Retaliator Solutions
The solution’s technical support team is quite competent.
Read full review of Vectra AI »
Mohammad Alkurdi
Owner at Fortibits
They are supportive. From a support perspective, they are supportive, to be honest with you.
Read full review of Vectra AI »
Atakan Oztuna
Technical Sales Engineer at Barikat Cyber Security WLL
We have a strong local presence and support in this market, and our company's origins in Turkey also contribute to...
Read full review of Vectra AI »
Tony Whelton
Director IT at Wellington College
Vectra AI's integration team was spot-on. They helped us with a very well-defined and well-tested plan, and they...
Read full review of Vectra AI »
Dan Jeske
Account Executive at Fishtech Group
The solution's customer support is fairly strong.
Read full review of Vectra AI »
Anonymous User
Strategic RAN Lead | Network Transformation & Optimization | Philippines & South Africa at a tech vendor
Customer support receives a rating of nine out of ten due to being very supportive and responding quite efficiently.
Read full review of Vectra AI »
Anonymous User
Information Technology Security Engineer II at a mining and metals company
They have very good tech support.
Read full review of Vectra AI »
Anonymous User
Operations Manager at a healthcare company
Through the different phases of deployment that we have gone through so far, we have been mainly assigned one...
Read full review of Vectra AI »
Anonymous User
Associate Director Security at a outsourcing company
From what I've heard, the support team is responsive and helpful. However, I haven't had the opportunity to directly...
Read full review of Vectra AI »
Martin Bruno
CIO at General Transmissions
Their support is very good. They have knowledgeable people with great knowledge of cyber security and cyber risks....
Read full review of Vectra AI »
Anonymous User
Global Security Operations Manager at a manufacturing company
The technical support is very good. They always respond within a short amount of time to provide expert information...
Read full review of Vectra AI »
Farman Ullah
SOC Administrator at The National Commercial Bank
My company has a dedicated support team for Vectra AI, so I have the support team's direct contact number and...
Read full review of Vectra AI »
John Vicencio
Cyber Specialist, Forensics at Richemont
I've found that Vectra in general, away from the platform, has been extremely helpful and given me any support that I...
Read full review of Vectra AI »
David Heed
Security Center Coordinator at a comms service provider
We have only had direct contact with the customer success team, and that has been great.
Read full review of Vectra AI »
Mark Davies
Security Operations Specialist at a tech services company
Their technical support is excellent.
Read full review of Vectra AI »
Anonymous User
Head of IT Security, Acting CISO at a retailer
The technical support is fast, customer-oriented, and has a great skill set. When we started with Vectra AI, we...
Read full review of Vectra AI »
Anonymous User
Security at a financial services firm
Their support is pretty good. They follow up fast. It's not like most other support centers we've seen in the past....
Read full review of Vectra AI »
Anonymous User
Project Manager at a university
The technical support is very good with fast responses. They reach out if they see there might be more questions. So,...
Read full review of Vectra AI »
Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
Whenever we have raised issues we have gotten timely responses. Getting support is fairly easy compared to some of...
Read full review of Vectra AI »
Nawaf Fawaz
Planning& Performance Analyst at National Information Center, Ministry of Interior, Saudi Arabia
When I create tickets, the response is fast, and issues are solved promptly. However, more technical queries may take...
Read full review of Vectra AI »
Anonymous User
Head of system and infrastucture at a government
Vectra AI's tech support is very good. Like I said, we had a rough start with the solution because we did not have...
Read full review of Vectra AI »
Headofinfosec82347
Head of Information Security at a outsourcing company
The support is excellent. We've had really good technical support from Vectra AI all the time. We have very regular...
Read full review of Vectra AI »
Anonymous User
Head of ICT Security & Governance at a construction company
We are very satisfied with the support. It has been excellent so far. It has been very timely, very personalized, and...
Read full review of Vectra AI »
Anonymous User
Cyber Security Analyst at a financial services firm
We are in contact with the Vectra service desk. If you send them ideas, they talk about them and see if they can...
Read full review of Vectra AI »
Anonymous User
Network Engineer at a comms service provider
The tech support is great. Whenever we had a problem, we got an answer immediately. This helps with having a general...
Read full review of Vectra AI »
Anonymous User
Head of Information Security at a financial services firm
Their support is excellent. They're very responsive. Exactly as you would hope for from a vendor, which is rare.
Read full review of Vectra AI »
Anonymous User
Security Engineer at a legal firm
I would rate the technical support of the Vectra AI solution a seven, on a scale from one to ten, with one being the...
Read full review of Vectra AI »
Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
The support is directly from the device or we get a response via email. The response is okay. Because the product is...
Read full review of Vectra AI »
Anonymous User
Product Owner NDR at a tech vendor
I rate Vectra customer support ten out of ten. They're excellent, and they'll find the correct answer even if they...
Read full review of Vectra AI »
Naveen Hariharan Vijaya
Security Consultant at IBM Thailand
The customer service and support are good. So far, we have not faced any issues at all.
Read full review of Vectra AI »

Review 1 of 30

Technical Support

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