Compare Extreme Networks vs Vectra AI

Extreme Networks

Based on 165 reviews.

Vectra AI

Based on 47 reviews.

Sample Customers

ExtremeCloud IQ

Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange

Vectra AI

Tribune Media Group, Barry University, Aruba Networks, Good Technology, Riverbed, Santa Clara University, Securities Exchange, Tri-State Generation and Transmission Association

Popular Solutions

5 reviews

9 reviews

9 reviews

8 reviews

Top Industries

Manufacturing Company

12%

Comms Service Provider

Computer Software Company

Government

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shrikant Teggi
Sr. Area Technical Manager at a tech consulting company
We use ExtremeSwitching for Network Management. Because we have a different product here, it is called Extreme. We...
Read full review of ExtremeSwitching »
Jan Zontek
System Engineer at a financial services firm
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Ufuk KINDAP
Technical Coordinator at a educational organization
I primarily used ExtremeCloud IQ to provide wireless internet connections to our students and academic staff. I...
Read full review of ExtremeCloud IQ »
Karel Ondracek
Network Administrator at a manufacturing company
I use ExtremeWireless for several projects. One is for standard end users, another is for the guest network, and a...
Read full review of ExtremeWireless »
Anonymous User
Systems Engineer at a tech services company
From Extreme, there is Extreme CloudIQ.
Read full review of Enterasys Campus LAN Switches »

Review 1 of 5

RahulReddy
Consultant at a retailer
Vectra AI is my main cybersecurity tool, and we use the AI data in our company. For example, when we discovered a...
Read full review of Vectra AI »

Review 1 of 1

Customer Service

Yintho Taev
Logistics Supervisor at a wholesaler/distributor
I was satisfied with the technical support.
Read full review of ExtremeSwitching »
Seungho Yang
Network Engineer at a aerospace/defense firm
The vendor support is good for ExtremeWireless. If I were to rate it from one to ten, I would give it nine points.
Read full review of ExtremeWireless »
GlennCamilien
Senior Cybersecurity Engineer at a financial services firm
I rate ExtremeSwitching support eight out of 10. They did the job, but I couldn't say it was the best support because...
Read full review of ExtremeSwitching »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support services need improvement.
Read full review of ExtremeWireless »
Manik Chavan
Assistnat Professor in Computer Science and Engineering Department at a educational organization
I would rate the technical support from Extreme a nine to ten out of ten.
Read full review of ExtremeSwitching »
Sachin Vinay
Assistant Manager-Networks at a university
ExtremeWireless support isn't very good.
Read full review of ExtremeWireless »
Yintho Taev
Logistics Supervisor at a wholesaler/distributor
I have not used the support.
Read full review of Enterasys Data Center Networking Equipment [EOL] »
Anonymous User
ICT Network Manager at a non-tech company
We don't go directly to the vendor. Rather, we get our technical support from a third party, and they have been good...
Read full review of ExtremeCloud IQ »
Dawid Królica
Owner at a tech services company
Their customer support is exceptional, ensuring that when you make a call, you can expect to be served within just a...
Read full review of ExtremeCloud IQ »
Anonymous User
Hawaiian Best at a educational organization
Customer Service: Customer service has good 24-hour coverage. Technical Support: The vendor has a great tech support...
Read full review of ExtremeCloud IQ »
Anonymous User
ICT manager at a tech services company
Customer Service: They send us some demo devices upfront our decision taking. It came with extensive pre-sales...
Read full review of ExtremeCloud IQ »
Anonymous User
Manager at a manufacturing company
We hardly required any tech support since the installation. Their tech support is okay and can be improved.
Read full review of ExtremeSwitching »
Anonymous User
Director of Technology at a educational organization
Customer Service: Customer service is probably the area I am most happy with. They have it right. Aerohive is easy to...
Read full review of ExtremeCloud IQ »
Fred Fish
Network Administrator at a non-profit
Support was excellent when I was having client hop at our High School. They helped me design the AP placement off...
Read full review of ExtremeCloud IQ »
Eduardo Castillo
Pre-sales manager at a comms service provider
Usually, their technical support is good. Sometimes, they take more time than expected to respond to tickets, which...
Read full review of ExtremeManagement »
Anonymous User
Senior Engineer- Network Consulting at a tech services company
Customer Service: No direct access to vendor tech support, but distributor support (Aero-IT) is 9/10. Technical...
Read full review of ExtremeCloud IQ »
Cris Jovellanos
Co-Owner at a tech services company
The technical support services are good.
Read full review of ExtremeWireless »
Wael Awni
Management Board Member and Network Engineer at a tech services company
The technical support for on-premises is not great, but it is okay for cloud.
Read full review of ExtremeControl »
Anonymous User
IT Production Engineer at a consultancy
We had to use the support once when we had an issue on the portal and they were very good and resolved our issue.
Read full review of ExtremeWireless »
Anonymous User
Vice President of Information Technology at a tech services company
Customer Service: Customer service is excellent. We purchased through a local reseller, and they were our point of...
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Administrator at a non-tech company
Customer Service: Top notch. I haven't had to deal with support very often, but the few times that I have they've...
Read full review of ExtremeCloud IQ »
Anonymous User
Technology Integration Specialist at a non-tech company
Customer Service: Very satisfied! Technical Support: Great.
Read full review of ExtremeCloud IQ »
Anonymous User
IT Consultant at a tech consulting company
AeroHive provide very good technical support with user guides and technical documentation.
Read full review of ExtremeCloud IQ »
Anonymous User
Jr Support Technician at a government
I don't have any experience with their technical support.
Read full review of Extreme VDX [EOL] »
Bob Zhang
Network Engineer at a consultancy
I think customer support is good.
Read full review of ExtremeWireless »
Anonymous User
Group Manager at a government
Technical support has been very helpful and responsive. We've enjoyed working with them for the most part so far.
Read full review of ExtremeSwitching »
Robert Zdzieblo
IT specialist at a tech services company
I have contacted technical support many times. Usually, they are very efficient and they can solve the issue very...
Read full review of ExtremeManagement »
Anonymous User
Senior Security and Infrastructure at a tech services company
Customer Service: Customer service is very helpful. Before deployment we were speaking with our regional customer...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Administrator II at a university
Customer Service: Customer service has always been superb. Sales and technical support are always friendly, efficient...
Read full review of ExtremeCloud IQ »
Gassan Armouti
CEO at a tech services company
The technical support is good. Their team is very helpful if you need it.
Read full review of ExtremeWireless »

Review 1 of 30

Tony Whelton
Director IT at a university
Vectra AI's integration team was spot-on. They helped us with a very well-defined and well-tested plan, and they...
Read full review of Vectra AI »
Drystan Govender
Senior Sales Engineer | Product Lead: TOPIA at a training & coaching company
The solution’s technical support team is quite competent.
Read full review of Vectra AI »
Mohammad Alkurdi
Owner at a tech services company
They are supportive. From a support perspective, they are supportive, to be honest with you.
Read full review of Vectra AI »
Atakan Oztuna
Technical Sales Engineer at a tech services company
We have a strong local presence and support in this market, and our company's origins in Turkey also contribute to...
Read full review of Vectra AI »
Anonymous User
Network Engineer at a comms service provider
The tech support is great. Whenever we had a problem, we got an answer immediately. This helps with having a general...
Read full review of Vectra AI »
Anonymous User
Cyber Security Engineer at a tech services company
The support is quite reliable depending on the service engineer assigned. I would rate them between eight and nine.
Read full review of Vectra AI »
Nawaf Fawaz
Planning& Performance Analyst at a government
When I create tickets, the response is fast, and issues are solved promptly. However, more technical queries may take...
Read full review of Vectra AI »
Anonymous User
System Engineer at a computer software company
Two months ago, we had a small incident, and we used their technical support. A colleague of mine interacted with...
Read full review of Vectra AI »
Mark Davies
Security Operations Specialist at a tech services company
Their technical support is excellent.
Read full review of Vectra AI »
Farman Ullah
SOC Administrator at a financial services firm
My company has a dedicated support team for Vectra AI, so I have the support team's direct contact number and...
Read full review of Vectra AI »
Anonymous User
Security at a financial services firm
Their support is pretty good. They follow up fast. It's not like most other support centers we've seen in the past....
Read full review of Vectra AI »
Naveen Hariharan Vijaya
Security Consultant at a tech services company
The customer service and support are good. So far, we have not faced any issues at all.
Read full review of Vectra AI »
Martin Bruno
CIO at a manufacturing company
Their support is very good. They have knowledgeable people with great knowledge of cyber security and cyber risks....
Read full review of Vectra AI »
Anonymous User
Head of Information Security at a insurance company
The technical support is brilliant and really responsive. That is probably down to the fact that they are a small...
Read full review of Vectra AI »
Anonymous User
Information Technology Security Engineer II at a mining and metals company
They have very good tech support.
Read full review of Vectra AI »
Anonymous User
Head of system and infrastucture at a government
Vectra AI's tech support is very good. Like I said, we had a rough start with the solution because we did not have...
Read full review of Vectra AI »
Anonymous User
Strategic RAN Lead | Network Transformation & Optimization | Philippines & South Africa at a tech vendor
Customer support receives a rating of nine out of ten due to being very supportive and responding quite efficiently.
Read full review of Vectra AI »
Anonymous User
Operations Manager at a healthcare company
Through the different phases of deployment that we have gone through so far, we have been mainly assigned one...
Read full review of Vectra AI »
Anonymous User
Senior Security Engineer at a manufacturing company
Their technical support is pretty good. They're very responsive. Nine out of 10 times, they understand my problem....
Read full review of Vectra AI »
Anonymous User
Project Manager at a university
The technical support is very good with fast responses. They reach out if they see there might be more questions. So,...
Read full review of Vectra AI »
Anonymous User
Operational Security Manager at a financial services firm
The tech support is surprisingly good. We had questions, we faced some slight issues, and we always got very quick...
Read full review of Vectra AI »
Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
The support is directly from the device or we get a response via email. The response is okay. Because the product is...
Read full review of Vectra AI »
Anonymous User
CSirt Manager at a computer software company
The engineer who deploys Vectra at my company seeks perfection, and he wasn't happy with everything. However,...
Read full review of Vectra AI »
Maik Gonstala
Network Engineer at a healthcare company
Vectra's technical support is very fast. They have been able to resolve the tickets I created very quickly. I would...
Read full review of Vectra AI »
John Vicencio
Cyber Specialist, Forensics at a retailer
I've found that Vectra in general, away from the platform, has been extremely helpful and given me any support that I...
Read full review of Vectra AI »
Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
Whenever we have raised issues we have gotten timely responses. Getting support is fairly easy compared to some of...
Read full review of Vectra AI »
Anonymous User
Security Engineer at a legal firm
I would rate the technical support of the Vectra AI solution a seven, on a scale from one to ten, with one being the...
Read full review of Vectra AI »
Anonymous User
Cybersecurity Consultant at a tech services company
When I contacted technical support, they usually take control of my laptop for an hour or more, and I can't do...
Read full review of Vectra AI »
Headofinfosec82347
Head of Information Security at a outsourcing company
The support is excellent. We've had really good technical support from Vectra AI all the time. We have very regular...
Read full review of Vectra AI »
Anonymous User
CyberOps at a manufacturing company
I would rate their support a ten, on a scale from one to ten, with one being the worst and ten being the best. The...
Read full review of Vectra AI »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.