Compare Forcepoint vs IBM

Forcepoint

Based on 224 reviews.

IBM

Based on 3572 reviews.

Overview

Information Not Available

International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.

Sample Customers

Forcepoint Secure Web Gateway

Adventist Health, Alphawest, Amadori, Anoka County, Compartamos Banco, Davies Turner, EverBank, iGATE, Karlstad Municipality, Lake Michigan Credit Union, Scavolini, Smurfit Kappa, Toyota

Forcepoint ONE

UNC-Charlotte

IBM Security QRadar

Clients across multiple industries, such as energy, financial, retail, healthcare, government, communications, and education use QRadar.

Popular Solutions

Forcepoint Data Loss Prevention

8 reviews

Forcepoint Secure Web Gateway

5 reviews

Forcepoint Next Generation Firewall

10 reviews

IBM Security QRadar

17 reviews

IBM Turbonomic

3 reviews

IBM MQ

13 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

Comms Service Provider

Financial Services Firm

14%

Outsourcing Company

10%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Madhukar Pandey
Senior Manager, Risk at LTFS
My main use case for Forcepoint Data Loss Prevention is that I have used it for all three channels: the endpoint,...
Read full review of Forcepoint Data Loss Prevention »
Ajit Pratap Kundan
Manager Solution Consulting at Accops Systems Pvt Ltd
The major use cases for Forcepoint Next Generation Firewall are in government turnkey projects where we require a lot...
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
SandeepKumar33
Cyber Security Engineer at Infratech Co
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »

Review 1 of 5

Shankar-Kambhampaty
Consulting CTO at a tech consulting company
My usual use cases for IBM FileNet involve three primary areas. The first is document management. For instance, if...
Read full review of IBM FileNet »
Sachin Prakash
Assistant Consultant at a tech vendor

Read full review of IBM Spectrum Scale »
Ateeq Rehman
Unit Head System Implementor at Allied Bank Limited
We are still using the IBM BPM platform to automate the processes for our organization.I generally use Microsoft...
Read full review of IBM Security Verify Access »
KashifJamil
CEO at Xcelliti
----------------- Executive Summary ----------------- In today’s digital economy, application performance directly...
Read full review of IBM Rational Performance Tester »
Keighley Williams
Cloud Platform Engineer at Treasury Wine Estates
My main use case for Apptio Cloudability was for a project called Project Apollo that had a target of saving a...
Read full review of Apptio Cloudability »

Review 1 of 5

Customer Service

Sampath Acharya
Technical Associate at Valuepoint Systems
I rate the technical support of the solution to be an eight out of ten.
Read full review of Forcepoint Data Loss Prevention »
Mostafa-Mourad
Cyber Security Head at Turnkey Integrated Technologies TK-IT
We contacted support three times, opened three cases for the same issue, and didn't find out what the issue was for...
Read full review of Forcepoint Next Generation Firewall »
Dino R
System Administrator at PT. Asuransi Jiwa InHealth Indonesia
The solution's technical support team is quite responsive and provides consistent support.
Read full review of Forcepoint Next Generation Firewall »
KimioTanaka
Senior Executive Account Manager at Grupo Binario
The technical support for Forcepoint ONE is very good, at least when I needed support in a laboratory setting. On a...
Read full review of Forcepoint ONE »
ManjitSingh
Cyber Security Engineer, team lead at a wellness & fitness company
I would say that their technical support is quite helpful. I would rate them a seven, on a scale from one to 10, with...
Read full review of Forcepoint Data Loss Prevention »
Hassan Moussafir
Information Security Senior Expert at Wafaassurance
Technical support was good.
Read full review of Forcepoint Data Loss Prevention »
Ashish Choudhary
Co-founder | Product Manager | CEO @ ReDi at TRIAD Technologies
Technical support is okay.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Consultant at a tech services company
Forcepoint offers two levels of support: standard support and premium support. With standard support, you can open a...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Facility Security Officer at a tech services company
Response time is slow.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Enterprise Information Security Analyst at a retailer
Forcepoint's technical support for the solution is excellent. The technicians that I have dealt with have been with...
Read full review of Forcepoint Data Loss Prevention »
Aamir Ejaz
Head of IT Department at Mana
Technical support is sometimes slow to respond, and it takes longer to resolve issues. This has been true across all...
Read full review of Forcepoint Next Generation Firewall »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
Forcepoint should improve its technical support. Sometimes they take a lot of time to resolve the issues.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Product Manager at a computer software company
Technical support can give a good solution for issues but it can take a lot of time to receive it. They could improve...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Technical Security Consultant at a computer software company
We'd like some better support services.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Assistant Manager, Information Security at a financial services firm
The technical support for Forcepoint is fine. They are polite and available twenty-four hours and usually resolve...
Read full review of Forcepoint Next Generation Firewall »
KrishnaChaitanya4
Manager at KPMG
Technical support is pretty good. I don't see any kind of delay. As soon as we raise the request, we always get...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
AGM - IT Infrastructure at a manufacturing company
We've used technical support in the past. We are one of the major clients for most of these products in India, so we...
Read full review of Forcepoint Secure Web Gateway »
VIPINKUMAR
Senior Consultant at a construction company
I would rate their support a four out of 10. When we raise a ticket with Forcepoint, they take around 48 hours and...
Read full review of Forcepoint Email Security [EOL] »
Nayef Hamzeh
IT Manager at cmc
We obtain support from the local partner, rather than from Forcepoint directly.
Read full review of Forcepoint Secure Web Gateway »
NikunjGodawat
Works
Customer service and support are generally satisfactory. However, there are instances where both the response time...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Enterprise Sales at a tech vendor
The customer support team take a long time to resolve issues.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Head of Infrastructure & Cloud Section at a computer software company
I might have contacted them for some questions related to managing instances. We sometimes had problems with...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior Security Engineer at a healthcare company
I have used their support quite a bit. They are outstanding. I've been able to call them at any time that I'm here...
Read full review of Forcepoint ONE »
Pablo-Verdina
Sales Manager at Mega tech S.A
It is really hard to work with their customer support. For example, unlike Fortinet where you can escalate an issue...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
CTO at a financial services firm
Their tech support is good. They're a 10 out of 10 in responsiveness and they're an eight out of 10 in getting the...
Read full review of Forcepoint ONE »
Anonymous User
IT Security Engineer at isit
Technical support with Forcepoint Web Security is very good.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
IT Director at a comms service provider
We can get local support, which has been okay so far. The people we deal with is a local partner in Cambodia and we...
Read full review of Forcepoint Next Generation Firewall »
Badrul Hisyam Jamil
IT Manager at a financial services firm
The tool's support does not provide urgent solutions when we face issues.
Read full review of Forcepoint Data Loss Prevention »
DragosBasmaluta
Co-Founder at Avant Consulting
We have had the opportunity to use their technical support. They were very prompt and very good about getting us what...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Ict Help Desk Administrator Individual Contributor at a transportation company
I would evaluate Forcepoint Secure Web Gateway's technical support for a first time user as an eight out of nine.
Read full review of Forcepoint Secure Web Gateway »

Review 1 of 30

Shifa Shah
Data engineer at nust
I haven't contacted IBM's technical support.
Read full review of IBM InfoSphere DataStage »
Abdul-Salam
Sr. Manager - System Analyst (Datacenter Infrastructure) at Sohar International
We have not needed technical support because the solution has never given us any problems. We need a code update...
Read full review of IBM FlashSystem »
HansMiseur
Director at Suadasoft Info Cura
Based on my experience, I find that IBM’s technical support team excels in handling technical issues related to their...
Read full review of IBM InfoSphere Optim Data Privacy »
DevidharsanJ
Advisory Consultant at Fiserv
I often communicate with IBM technical support. I would rate IBM's initial technical support a six out of ten because...
Read full review of IBM Security Guardium DSPM »
Joseph Washington
Project Manager at Target
The customer support for Targetprocess is very responsive and proactive.
Read full review of Targetprocess »
Rajeev Lochan
Technology Executive Driving Strategic InitiCross-Functional Leadership, and Global Digital at a consultancy
A six out of 10.
Read full review of IBM Operational Decision Manager »
Marylennis Franco
Jefe De Continuidad Operacional at a insurance company
The support is very good. When we create a case, we receive a very good answer, the response time is excellent, and...
Read full review of IBM Security Guardium Data Protection »
Anonymous User
Senior Director Of Human Resources at a hospitality company
I have not personally used technical support; people on my team do use tech support often. We've logged tickets....
Read full review of IBM Kenexa »
Anonymous User
Manager at a healthcare company
Lately, quality of the technical support is not that good, as it used to be in the past. IBM supports us from the...
Read full review of IBM MQ »
Anonymous User
IT Manager - Business Technology Solutions at a tech vendor
Customer Service: Not at this time. The team usually is very responsive. Technical Support: Very good.
Read full review of IBM Turbonomic »
Anonymous User
Sales Engineer at a tech services company
The technical support is pretty good. I have definitely been frustrated at times, like opening PMRs, then getting...
Read full review of IBM Business Automation Workflow »
SantoshPoudel
Engineer at Emerson Network Power
Technical support for this solution is good. I did not email them when we had a problem because we were able to solve...
Read full review of IBM Public Cloud »
Rawen Lawrence
Senior Project Manager at BD
The customer support has been proactive, solution-oriented, and helpful whenever I have needed to reach out.
Read full review of IBM Cognos »
ZiyadThaher
Sales Director at Proven Consult
I have not communicated with the technical support of webMethods.io or IBM support.
Read full review of IBM webMethods Hybrid Integration »
Vlad Popa
Integration Consultant at a tech services company
IBM support is another one of B2B Integrator's advantages. Support is crucial for large enterprises, and this is a...
Read full review of IBM B2B Integrator »
Carlos Alvarez Prieto
Senior Integration System Engineer at NATS (En Route) Plc
I haven't used IBM's support. I don't think it's particularly good. When I have to find some information about things...
Read full review of IBM DOORS »
Anonymous User
IT Leader in Global Technology, Corporate Systems at a insurance company
IBM technical support uses labs to mimic our environment, which is fine. But we archive a non-production environment...
Read full review of IBM InfoSphere Optim Test Data Management (TDM) »
Anonymous User
Sr. Security Architect at American Airlines
I think my team has used technical support. They are responsive, I can say it is 8-9/10.
Read full review of IBM Security QRadar »
Anonymous User
IT Service Desk Manager at a government
I wouldn't be able to speak to the capabilities of technical support. I've never reached out to them in the past. I...
Read full review of IBM SmartCloud Control Desk »
Anonymous User
Security Manager at a pharma/biotech company
We've used technical support and it hasn't been great. It didn't seem like we could get the answers we needed without...
Read full review of IBM Security QRadar »
Anonymous User
Product Marketer at a media company
I have not contacted their customer support, but my team contacts them. From what I understand they have a pretty...
Read full review of StreamSets »
Anonymous User
Senior Technical Architect at Nagarro
The support is good. They try to resolve problems as quickly as possible.
Read full review of IBM MQ »
Adminsystems67
Administrator Systems at a retailer
We have not used technical support for this solution. When we receive an error code, we search online and find the...
Read full review of IBM Spectrum Protect Plus »
CAN BOLAT
Technical Consultant at Tech Data Corporation
We have been in contact with technical support, and whenever we have a problem we open a ticket to IBM. They have...
Read full review of IBM Spectrum Protect Plus »
Anonymous User
Network Administrator at a manufacturing company
Customer Service: Probably the best customer service I have ever encountered. Technical Support: Excellent.
Read full review of IBM Turbonomic »
Anonymous User
Mainframe Systems Programmer
Creating a standard IBM PMR is good enough, but it is not that great.
Read full review of IBM Security zSecure »
Anonymous User
Analyst of Budgets and Financial and Administrative Information at a tech services company
From my personal experience, the support has been good.
Read full review of IBM SevOne Network Performance Management (NPM) »
Anonymous User
Senior Consultant EIM and ECM at a computer software company
IBM is good, and as a huge company, they have special teams. People come from all over the world, and they have...
Read full review of IBM FileNet »
Don Denoncourt
Lead Code Wisperer at a tech vendor
Good to excellent. It can get expensive but third party is very good.
Read full review of IBM Db2 Database »
Anonymous User
Vice President at a financial services firm
Customer Service: I did not work directly with Cognos support.Technical Support: I did not work directly with Cognos...
Read full review of IBM Cognos »

Review 1 of 30

Technical Support

No Data Available

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