Compare Forcepoint vs OpenText

Forcepoint

Based on 223 reviews.

OpenText

Based on 1767 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

OpenText SecureMail

Advencia

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

Popular Solutions

Forcepoint Data Loss Prevention

12 reviews

Forcepoint Secure Web Gateway

9 reviews

Forcepoint Next Generation Firewall

12 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

5 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Comms Service Provider

Financial Services Firm

14%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MuhammadJunaid7
Data Security Specialist at BOK
We are using Forcepoint Data Loss Prevention to prevent our organization's data from unauthorized access. Forcepoint...
Read full review of Forcepoint Data Loss Prevention »
Ajit Pratap Kundan
Pre Sales Lead Government & Defense at Accops Systems Pvt Ltd
The major use cases for Forcepoint Next Generation Firewall are in government turnkey projects where we require a lot...
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
SandeepKumar33
Cyber Security Engineer at Infratech Co
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

AlexOgbalu
Director at LiveFromSpace Limited
We have access to a training tool with learning access from Veracode.Training will always be very good. A lot of OEMs...
Read full review of Forcepoint CASB »
Richard Hermogeno
Channels Management Head at Philippine National Bank
We use third-party technical support. The turnaround time for support is slow.
Read full review of Forcepoint Data Loss Prevention »
Nikolay Dimitrov
Cyber Security Engineer at Paysafe / IBM
Forcepoint technical support was not very good. It was some of the worst support I ever have dealt with. Basically,...
Read full review of Forcepoint CASB »
Shipra Gupta
Service Delivery Manager at Paramount Computer Systems
We’ve been in touch with technical support. That's nearly our daily task. The tech support is also very good. We are...
Read full review of Forcepoint Secure Web Gateway »
AlexOgbalu
Director at LiveFromSpace Limited
I rate Forcepoint support six out of 10. It depends on if you get support from the Indian or European side. Overall,...
Read full review of Forcepoint Data Loss Prevention »
Kamal Abdelrahman
Country Manager at a tech services company
We get good feedback regarding the support. They respond well and provide support whenever required. They are aware...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Management Executive at a security firm
Technical support from the UK is good. However, the experience of local support in South Africa is not at the level...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Security Product Manager at a tech services company
The support is very good, they are qualified professionals.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Regional Solutions Manager at a tech services company
We have had a good experience with customer service and support. For example, we have support from the EMEA, APAC and...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Assistant Manager, Information Security at a financial services firm
The technical support for Forcepoint is fine. They are polite and available twenty-four hours and usually resolve...
Read full review of Forcepoint Next Generation Firewall »
Giang Nguyen
Product Manager
Support is quite good for this product
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Enterprise Information Security Analyst at a retailer
Forcepoint's technical support for the solution is excellent. The technicians that I have dealt with have been with...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Senior ICT Security Officer at a financial services firm
Customer Service: Good, because we have a MCS (mission critical support) level. Technical Support: Good, especially...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Managing Consultant - Sr. DLP Security Engineer at a comms service provider
The biggest issue that hampered Forcepoint was the lack of development and good consistent support. Because of this,...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Cyber Security Consultant and Technical Manager at a tech services company
We've had mixed results with technical support. Some issues are resolved quickly, and other issues have taken roughly...
Read full review of Forcepoint Data Loss Prevention »
Anjani Kumar
System Engineer at NetScout Systems
Resolving issues has sometimes taken longer than expected. While the initial response time has been problematic,...
Read full review of Forcepoint ONE »
Anonymous User
Infrastructure Support Officer at a government
I have interacted with them. Nine out of ten times, their support is really good. There are different packages you...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Systems Engineer at a tech services company
Their technical support is not bad, but it is also not good at the same time. It should be faster, especially for the...
Read full review of Forcepoint Next Generation Firewall »
Samson Amasa
IT Infrastructure supervisor at Nigerian National Petroleum Corporation
I have not contacted the support from Forcepoint Cloud Security Gateway.
Read full review of Forcepoint Cloud Security Gateway [EOL] »
Anonymous User
Managing Director at a tech vendor
We've contacted technical support in the past. They are decent. They provide enough support services to cover our...
Read full review of Forcepoint Next Generation Firewall »
Juned Shaikh
CDL Technical Consultant at a tech services company
The technical support is good. They have a 24/7 support line and call centers all across India, the US and UK. One...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Owner at a tech services company
I will rate their technical support a seven out of ten because their response time is very slow.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Chief Information Officer at a computer software company
I have been in contact with technical support several times, and I am not happy with them.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Security Engineer at a computer software company
Customer support for Forcepoint ONE is very good because they help a lot of the time.
Read full review of Forcepoint ONE »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
Forcepoint should improve its technical support. Sometimes they take a lot of time to resolve the issues.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Head of Infrastructure & Cloud Section at a computer software company
I might have contacted them for some questions related to managing instances. We sometimes had problems with...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior Security Consultant at a integrator
Customer Service: 2 out of 10 Technical Support: 6 out of 10
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Network Security Engineer at a security firm
I haven't had much interaction with customer support because we haven't encountered significant issues. During our...
Read full review of Forcepoint ONE »
Javier Ramirez
Network Security Specialist at SEFISA
Their technical support is great. The technicians are very experienced. We don't have any trouble with them.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Lead Systems Security Administrator at a healthcare company
Customer Service: Excellent! We always find ourselves paired with knowledgeable technicians who resolve most of our...
Read full review of Forcepoint Secure Web Gateway »

Review 1 of 30

Nuno-Carvalho
Senior Consultant at Timestamp ITM
Technical support for SiteScope needs a lot of improvement. The support team can be slow to respond and often lacks...
Read full review of OpenText SiteScope »
Fabrice Beaux
Managing Partner at InterHyve
I didn't use their technical support much.
Read full review of OpenText Core Endpoint Protection »
Shuaib Gill
Test Lead Architect at a tech services company
Support has been okay. Yeah, they've been pretty knowledgeable about everything. Responses are generally on time. I...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Vipul-Kumar
CTO at Intelli AI LLC
There are issues from time to time that we need help with. There have been specific problems that we reached out to...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
There is room for improvement in support, especially in response time.
Read full review of OpenText Functional Testing for Developers »
Anonymous User
Service Engineer at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of OpenText Core Endpoint Protection »
Anonymous User
Solution Architect at a pharma/biotech company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of OpenText Application Quality Management »
Arssy Hasyir Nursidiq
Script analyst at Alpha Citra Siber Indonesia
The technical support for LoadRunner is generally responsive and helpful. I would rate them as a seven out of ten....
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
ITSM & BSA Team Leader at a computer software company
The level of technical support depends on who's handling your case. Some cases are very slow, taking one or two...
Read full review of OpenText AI Operations Management »
Anonymous User
Infrastructure Supervisor at a retailer
Customer Service: 7/10. Technical Support: 9/10.
Read full review of OpenText Data Protector »
Anonymous User
Test and Automation Lead at a financial services firm
I've not personally used technical support, but other in my company have. Some of the queries are responded to very...
Read full review of OpenText Application Quality Management »
Anonymous User
Monitoring Systems and Performance Engineer at a retailer
I don't remember the last time we reached out to tech support.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Cyber Security Team Leader at a tech services company
Technical support for this solution has been very helpful.
Read full review of ArcSight Analytics »
IrshadKhan
Senior Technology Specialist at a tech services company
Their support is good. The community is also helpful.
Read full review of OpenText AI Operations Management »
Anonymous User
System Engineer at a tech services company
I have not yet contacted customer service or technical support.
Read full review of OpenText Core Application Security »
Anonymous User
Head - Professional Services at a computer software company
The solution's technical support is excellent. I'm in India, however, their support is on a global scale. HP as an...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
IT Architect at Axtel
Customer Service: A nine out of 10. Technical Support: A nine out of 10.
Read full review of OpenText Cloud Optimizer »
Anonymous User
IT Consultant at a financial services firm
I use it. We've got dedicated technical support and that's very good. Because the product was not so well known year...
Read full review of OpenText AI Operations Management »
Anonymous User
Security Engineer at a tech services company
The technical support is very good providing accurate answers and I have never experienced problems with them.
Read full review of ArcSight Logger »
Anonymous User
Staff QA Engineer at a comms service provider
For any of the operators, the support is extremely useful. It's great, actually. They are always available on-time.
Read full review of OpenText Application Quality Management »
Anonymous User
Project Analyst at a financial services firm
Their support is good, but sometimes, they take a bit longer. For high severity incidents, they should properly...
Read full review of OpenText Core Application Security »
Anonymous User
Performance Engineer
Most of my experience is in the early days of Mercury, they were brilliant. They were really good and helped resolve...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Software Consultant - Executive Director at a tech services company
Customer Service: Hmm, let's see. That functions pretty well... Technical Support: Now, this is the point where I...
Read full review of OpenText Service Manager [EOL] »
Manoj Ray
Quality Lead at Vodafone
I would rate our Qatar technical support as 10 out of 10. Our technical support person is always available to help...
Read full review of OpenText Application Quality Management »
Anonymous User
QA Manager at a financial services firm
Customer Service: The Customer Service is good, the sales guys are not overly aggressive to sell, as the product does...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Performance Test Architect and HP ALM Expert at a tech services company
Technical support is pretty good. However, their SLAs are based on locale, timing, etc.
Read full review of OpenText Application Quality Management »
Anonymous User
Senior Data Engineer at a retailer
I would rate the technical support an eight out of ten.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Sr Systems Engineer - Quality Assurance at a consumer goods company
Service Virtualization support is great, and I'd rate each tech support specialist highly. It's better than support...
Read full review of OpenText Service Virtualization »
Anonymous User
Project Manager, Change Agent, ITIL Service Support, Crisis Management
My technical support comes through my technical partner, and I rate them extremely highly. Without them I would be...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Senior manager IT at a transportation company
We've used it multiple times. One of the reasons is the SAP tab. There is this plug-in that connects with SAP, and...
Read full review of OpenText Application Quality Management »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.