Compare Forcepoint vs OpenText

Forcepoint

Based on 199 reviews.

OpenText

Based on 1728 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

OpenText SecureMail

Advencia

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

Popular Solutions

Forcepoint Data Loss Prevention

12 reviews

Forcepoint Secure Web Gateway

11 reviews

Forcepoint Next Generation Firewall

10 reviews

OpenText Application Quality Management

12 reviews

OpenText Data Protector

7 reviews

OpenText Enterprise Security Manager

9 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

Government

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pablo-Verdina
Sales Manager at Mega tech S.A
We mostly work with finance, specifically with banks most of the time. We use Forcepoint Next Generation Firewall for...
Read full review of Forcepoint Next Generation Firewall »
CarlosMendoza
Deputy Manager of Networks and Communications at a financial services firm
I use the solution as a secure web gateway, similar to a proxy, to control access to the Internet for users. It is...
Read full review of Forcepoint ONE »
Shaikh Mubashshir
Cyber Security Technical Engineer at a consultancy
Forcepoint Data Loss Prevention is used for endpoint email security and data loss prevention for web.
Read full review of Forcepoint Data Loss Prevention »
NikunjGodawat
Works
I have used Forcepoint Secure Web Gateway ( /products/forcepoint-secure-web-gateway-reviews ) primarily for DLP (...
Read full review of Forcepoint Secure Web Gateway »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
Our primary use case for Forcepoint Risk Adaptive Protection for DLP (...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
We are using OpenText SiteScope for custom monitoring related to end-user requirements, such as keyword monitoring on...
Read full review of OpenText SiteScope »
Jyoti Ranjan Behera
Performance Test Analyst at Sensata Technologies
In my daily use case for OpenText LoadRunner Cloud, I am using the LRE version R2 2023, utilizing four load...
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Sasikumar Balachandran
Senior BI Lead at Cognizant
I have 5 years of experience in the Microsoft ecosystem, which includes IBM Cognos and ClickView dashboards. In my...
Read full review of OpenText 360 for SharePoint »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »
Dristi Kurre
Lead Information Security Analyst at a financial services firm
Our main use cases for Fortify Static Code Analyzer typically involve trying to figure out the critical...
Read full review of OpenText Static Application Security Testing »

Review 1 of 5

Customer Service

Petr Pouzar
IT Consultant at M-COM s.r.o
The customer service and support are quite good. They are very educated. I never had a case that I wasn't able to...
Read full review of Forcepoint Next Generation Firewall »
AhmedHawana
Network and Security Engineer at a government
Technical support from Forcepoint is rated ten out of ten. I have had a good experience with them.
Read full review of Forcepoint Secure Web Gateway »
Kamal Abdelrahman
Country Manager at Magarah
We get good feedback regarding the support. They respond well and provide support whenever required. They are aware...
Read full review of Forcepoint Data Loss Prevention »
ManjitSingh
Cyber Security Engineer, team lead at a wellness & fitness company
I would say that their technical support is quite helpful. I would rate them a seven, on a scale from one to 10, with...
Read full review of Forcepoint Data Loss Prevention »
Hassan Moussafir
Information Security Senior Expert at Wafaassurance
Technical support was good.
Read full review of Forcepoint Data Loss Prevention »
AtulVats
Information Security Consultant at a tech services company
Forcepoint's technical support is very good - they help you the moment you log the ticket. They're much more helpful...
Read full review of Forcepoint Data Loss Prevention »
Mohamed Farouk Zyada
PS & Technical Manager at a tech services company
If you want help from the support desk, you have to contact tech support and ask them to access the product to go...
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
I rate Forcepoint support six out of 10. It depends on if you get support from the Indian or European side. Overall,...
Read full review of Forcepoint Data Loss Prevention »
Sampath Acharya
Technical Associate at Valuepoint Systems
I rate the technical support of the solution to be an eight out of ten.
Read full review of Forcepoint Data Loss Prevention »
Mitesh D Patel
Senior Technical Consultant- Cyber Security at Ivalue Infosolution
The technical support for the solution is very good.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Infrastructure Support Officer at a government
I have interacted with them. Nine out of ten times, their support is really good. There are different packages you...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
CTO at Lactalis
We are not so satisfied with the technical support but not because of Forcepoint, rather because of the organization...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
General Manager - Consulting & AMS at a tech services company
We've been pleased with the level of support on offer. Technical support has been great.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Assistant Manager, Information Security at a financial services firm
The technical support for Forcepoint is fine. They are polite and available twenty-four hours and usually resolve...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Technical Lead at a tech vendor
Technical support staff take a long time to understand and resolve issues. You will need to implement a workaround...
Read full review of Forcepoint Secure Web Gateway »
Yasir Zubair
Senior Manager - ICT Technical at CNS Engineering
We have been very satisfied with the customer service.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Systems Engineer at a tech services company
The technical support is very good. Here, in Saudi Arabia, service engineers are very cooperative and the Forcepoint...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Managing Consultant - Sr. DLP Security Engineer at a comms service provider
The biggest issue that hampered Forcepoint was the lack of development and good consistent support. Because of this,...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Enterprise Sales at a tech vendor
The customer support team take a long time to resolve issues.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
IT Administrator Professional at a insurance company
Customer Service: They are okay. We haven't needed to deal with them too much. Technical Support: Depends on what...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Management Executive at a security firm
Technical support from the UK is good. However, the experience of local support in South Africa is not at the level...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Lead Systems Security Administrator at a healthcare company
Customer Service: Excellent! We always find ourselves paired with knowledgeable technicians who resolve most of our...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Technical Lead at a tech vendor
I think support is good but requires a lot of chasing. They don't actively monitor governance, so support is average....
Read full review of Forcepoint CASB »
Anonymous User
Technical Support Specialist Networks at a tech services company
We've never had a negative experience with customer support. They have always been quickly available. I can't...
Read full review of Forcepoint Next Generation Firewall »
Owen Nunez
Security Engineer at Protego Trust Bank
Customer support simply directs us to links to read up on our own. When we contact support, we need one on one help,...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Consultant at a tech services company
The solution's technical support was bad as they have no skills at all. We are not able to get replies from the...
Read full review of Forcepoint Data Loss Prevention »
Youssef Ahmed
System Engineer at Jeraisy computers and communications services
Four years ago, I called support. Their response was very bad, but the antivirus was good.
Read full review of Forcepoint Next Generation Firewall »
Juned Shaikh
CDL Technical Consultant at a tech services company
The technical support is good. They have a 24/7 support line and call centers all across India, the US and UK. One...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Senior Security Engineer at a healthcare company
I have used their support quite a bit. They are outstanding. I've been able to call them at any time that I'm here...
Read full review of Forcepoint ONE »
Pablo-Verdina
Sales Manager at Mega tech S.A
It is really hard to work with their customer support. For example, unlike Fortinet where you can escalate an issue...
Read full review of Forcepoint Next Generation Firewall »

Review 1 of 30

Huong Vuong
Sap Fico Consultant at Avient Corporation
I have not contacted customer support yet.
Read full review of OpenText Application Quality Management »
Jaideep MS
Practice Director at a outsourcing company
I rate technical support between three and four. The response time is not effective, and the staff lacks adequate...
Read full review of OpenText Content Management »
Ioannis Panagiotou
Commercial Director at LeanIT Limited
In the past, my company had contacted the solution's technical support, and we received a pretty good response. The...
Read full review of OpenText Service Management (SMAX) »
VARUNKUMAR
Mgr Value Chain Integration/EDI at a non-tech company
Technical support isn't the greatest. The transparency is less than you sometimes need. They do not understand what...
Read full review of OpenText Trading Grid »
Rachit Raj
Head -Consulting and Delivery at Avekshaa Technologies
We had a ticket open with Micro Focus who helped us through the entire journey, but we could use more documentation...
Read full review of OpenText SiteScope »
SwathyBhavani
Delivery manager at a tech vendor
We raised SAP cases with the SAP team whenever we encountered a problem. But I am not sure how well the new tools...
Read full review of OpenText Functional Testing »
Volodymyr Bondarchuk
Senior System Engineer at Novell
Service support was very helpful in fixing problems with the solution.
Read full review of OpenText AI Operations Management »
Dale Dirkes
President at DIAD Consulting, Inc.
We rarely had to use technical support in the entire time that I have used the product. It is rare that I have had to...
Read full review of Carbonite Server »
Joe Inba
Database Leader at Skupos Inc.
This vendor, Micro Focus, is not very good at technical support.
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
PankajSoni
Sr. Consultant at a tech services company
Not good compared to IBM or Zenoss support.
Read full review of OpenText Network Node Manager »
Anonymous User
Performance Test Consultant at Deloitte at Deloitte
Technical support is always available and ready to help.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Managing Director at a tech services company
I would rate their customer support an eight out of ten.
Read full review of OpenText Project and Portfolio Management »
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company
Good.
Read full review of OpenText Universal Discovery and Universal CMDB »
Anonymous User
Sr. Developer, Big Data at a comms service provider
Above average
Read full review of OpenText Analytics Database (Vertica) »
Carlos Hulot
Product and Systems Director at SPCM
We haven't had any issues with the solution. For small things that have happened, wherever we called, they got in...
Read full review of OpenText 360 for SharePoint »
Ajai Daniel
Project Manager at Virgin Media O2
We struggled a lot. We had around eight weeks of delay, which was critical at that point. But our business owner...
Read full review of OpenText Business Process Monitoring »
Anonymous User
IT Automation Expert at a engineering company
We have premium support in Romania and this works fine. We are completely happy with it.
Read full review of OpenText Operations Orchestration »
Poonam Saindane
Test Manager at a manufacturing company
I would rate customer service between seven and eight out of ten. Sometimes I received quick answers, while at other...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
VP IT Operations at RAK Ceramics
Technical support is good in parts. We have three centers. We have a center in the UAE, which is our biggest center....
Read full review of OpenText Output Management »
Anonymous User
Technical Learning And Development Director at a comms service provider
Technical support is good.
Read full review of Micro Focus OpenView [EOL] »
Anonymous User
Support director of academic systems
It's very good. We also have support from our partner, Micro Focus, so it's basically good on that.
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Anonymous User
Test Manager at a energy/utilities company
We have had a bit of trouble at times and, in all fairness, sometimes we felt quite left alone. We've approached...
Read full review of OpenText Application Quality Management »
Anonymous User
Assistant System Engineer at a tech services company
It's 90%.
Read full review of OpenText Functional Testing »
Daniel JAMET
Conformity Controller at STET
Technical support is good. When we put in requests, we get feedback and results. Older requests get treated with...
Read full review of OpenText Static Application Security Testing »
Kishore Kandula
Practice Head - Automation at a computer software company
OpenText technical support is prompt. They will try to get you a proper solution to your inquiry.
Read full review of OpenText Functional Testing »
Anonymous User
System Administrator at a healthcare company
Customer Service: It's excellent. Technical Support: It's excellent, very prompt and professional.
Read full review of OpenText Data Protector »
Anonymous User
Administrator at a financial services firm
Webroot's technical support is fine - they reply quickly to tickets and emails, but it would be better if they added...
Read full review of OpenText Core Endpoint Protection »
Jessica Lopez-Crosby
Records Specialist at Holly Energy Partners LP
Sometimes it takes a while, but things do get resolved. I would rate them a seven out of ten.
Read full review of OpenText Content Management »
JACQUES LOUWVERMEULEN
Technical Vice President at Dugson Consulting
We had a good experience working in the support team's R and D department. However, they could provide more technical...
Read full review of OpenText Software Delivery Management »
Nimmagadda Sudhir
Team Lead at a tech services company
Quick response.
Read full review of OpenText Application Quality Management »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.