Compare Forcepoint vs OpenText

Forcepoint

Based on 224 reviews.

OpenText

Based on 1774 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

OpenText SecureMail

Advencia

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

Popular Solutions

Forcepoint Data Loss Prevention

8 reviews

Forcepoint Secure Web Gateway

5 reviews

Forcepoint Next Generation Firewall

10 reviews

OpenText Application Quality Management

7 reviews

OpenText Data Protector

1 reviews

OpenText Enterprise Security Manager

3 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

Comms Service Provider

Outsourcing Company

13%

Financial Services Firm

11%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Madhukar Pandey
Senior Manager, Risk at LTFS
My main use case for Forcepoint Data Loss Prevention is that I have used it for all three channels: the endpoint,...
Read full review of Forcepoint Data Loss Prevention »
Ajit Pratap Kundan
Manager Solution Consulting at Accops Systems Pvt Ltd
The major use cases for Forcepoint Next Generation Firewall are in government turnkey projects where we require a lot...
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
SandeepKumar33
Cyber Security Engineer at Infratech Co
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Gaurav Ranade
CTO at Rah Infotech Pvt Ltd
ArcSight Security Orchestration Automation Response is required in most security projects. Whenever there are...
Read full review of ArcSight Security Orchestration Automation Response »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
ECM Delivery Manager at a university
OpenText Information Archive is basically used for decommissioning purposes. When organizations would like to have...
Read full review of OpenText Information Archive »
Barney Mogane
Information Technology Project Manager at PRASA
Our usual use case for OpenText eDOCS Content Management is for compliance, as we are a rail company that has to...
Read full review of OpenText eDOCS Content Management »

Review 1 of 5

Customer Service

OusaidAbaz
Security Network Architect at novonordisc
We didn't have a support contract with Forcepoint because we were planning to move to a different technology.
Read full review of Forcepoint Next Generation Firewall »
Sampath Acharya
Technical Associate at Valuepoint Systems
I rate the technical support of the solution to be an eight out of ten.
Read full review of Forcepoint Data Loss Prevention »
Alberto Ballestin
Security Pre Sales at a computer software company
Customer support for Forcepoint ONE is very good because they help a lot of the time.
Read full review of Forcepoint ONE »
Raheel Naveed
Senior Consultant DIS-InfoSec at Systems Limited
The technical support is average.
Read full review of Forcepoint Data Loss Prevention »
MuhammadJunaid7
Data Security Specialist at BOK
I have raised one or two tickets with technical support during my experience in this organization.
Read full review of Forcepoint Data Loss Prevention »
Richard Hermogeno
Channels Management Head at Philippine National Bank
We use third-party technical support. The turnaround time for support is slow.
Read full review of Forcepoint Data Loss Prevention »
Muhammad Bahgat
Senior IT Security at ALEXBANK
Technical support is very responsive. They are helpful and knowledgeable.
Read full review of Forcepoint Email Security [EOL] »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
I'd say that customer service is above average.
Read full review of Forcepoint Secure Web Gateway »
DR Goyal
VP Technology at a outsourcing company
I have not contacted this solution's technical support. We use our own technical team, which is very strong.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
IT Director at a comms service provider
We can get local support, which has been okay so far. The people we deal with is a local partner in Cambodia and we...
Read full review of Forcepoint Next Generation Firewall »
Mairajuddin Ahmed
Division Manager, Information Technology at a legal firm
Although they offer a premium technical support option, which is costly, we have yet to opt for it during our years...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
IT Security Engineer at isit
Technical support with Forcepoint Web Security is very good.
Read full review of Forcepoint Secure Web Gateway »
Secengin46
Security Engineer at a tech services company
Technical support for this solution is average. In terms of providing a solution, from the technical aspect, and for...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Head of Infrastructure & Cloud Section at a computer software company
I might have contacted them for some questions related to managing instances. We sometimes had problems with...
Read full review of Forcepoint Next Generation Firewall »
Anjani Kumar
System Engineer at NetScout Systems
Resolving issues has sometimes taken longer than expected. While the initial response time has been problematic,...
Read full review of Forcepoint ONE »
Giang Nguyen
Product Manager
Support is quite good for this product
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
AGM - IT Infrastructure at a manufacturing company
We've used technical support in the past. We are one of the major clients for most of these products in India, so we...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Desktop and Application Security Manager at a tech company
Customer Service: There is room for improvement. Technical Support: Their lead technical engineers are excellent.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Technical Lead at a tech vendor
Technical support staff take a long time to understand and resolve issues. You will need to implement a workaround...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Lead Systems Security Administrator at a healthcare company
Customer Service: Excellent! We always find ourselves paired with knowledgeable technicians who resolve most of our...
Read full review of Forcepoint Secure Web Gateway »
Arf-Wu
Manager at Readytech
We are satisfied with technical support.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior ICT Security Officer at a financial services firm
Customer Service: Good, because we have a MCS (mission critical support) level. Technical Support: Good, especially...
Read full review of Forcepoint Secure Web Gateway »
Ramkumar Gurumoorthy
Lead Integration Architect at DXC Technology
I don't deal with technical support directly. However, we haven't had any major issues and likely have not needed...
Read full review of Forcepoint Secure Web Gateway »
MarkEdward
Technical Support Engineer at MCS
Technical support can be better. The support themselves are skilled but when you call for support you have to wait...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior Cyber Security Analyst at a logistics company
I have used the support from Forcepoint Data Loss Prevention. I rate the support from Forcepoint Data Loss Prevention...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Security Specialist at a energy/utilities company
The technical support for this solution is great. We have a support contract and we can create a ticket when...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Regional Solutions Manager at a tech services company
We have had a good experience with customer service and support. For example, we have support from the EMEA, APAC and...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Professional Services Coordinator at a tech vendor
We are often in touch with technical support. The quality comes and goes, depending on how many people they keep at a...
Read full review of Forcepoint CASB »
Anonymous User
Senior Lead- Technical at a computer software company
Technical support is always good with providing a solution and understanding the issues. They are able to resolve the...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Information Security Consultant at a tech services company
Technical support is okay. It takes too long to get a response because the support comes directly from the...
Read full review of Forcepoint Next Generation Firewall »

Review 1 of 30

SwathyBhavani
Delivery manager at a tech vendor
We raised SAP cases with the SAP team whenever we encountered a problem. But I am not sure how well the new tools...
Read full review of OpenText Functional Testing »
Marko Stajcer
Delivery director at Poslovna Inteligencija
The solution's technical support is great.
Read full review of OpenText Analytics Database (Vertica) »
Kathiravan Rajendran
Systems Admin Consultant at Pacific Life
The customer service and support seem to be good. There are some delays with response and escalation.
Read full review of OpenText Content Management »
Wabotlhe Tau
Senior Manager Application Support at SASSA
We needed some assistance from technical support and the response was satisfactory.
Read full review of OpenText Process Automation »
Anonymous User
Performance Architect at a tech vendor
On a scale of one to ten, where one is low, and ten is high-quality technical support, I rate the support a one.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
OmobolajiOlaloku
Senior Enterprise System Engineer at a financial services firm
I would rate technical support as six out of ten. They don't respond in a timely manner when you report issues.
Read full review of OpenText Data Protector »
Anonymous User
Solution Architect at a pharma/biotech company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of OpenText Application Quality Management »
Anonymous User
Technology Manager at a comms service provider
We’ve used technical support for a few small things. It's been fine so far. We've gotten some pretty good patches and...
Read full review of OpenText AI Operations Management »
Vasant Pramod Diwane
Data Engineering Associate Manager at a tech vendor
Regarding customer support, I actually never had to contact customer support, so I do not see any issues there.
Read full review of OpenText Analytics Database (Vertica) »
Sasikumar Balachandran
Senior BI Lead at Cognizant
I would rate their customer support as nine out of ten.
Read full review of OpenText 360 for SharePoint »
Souhar El Mostafa
Project Manager at Bank of Africa
The technical support is good.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Software Engineer in Test
Customer Service: I had little to no interaction with customer service. Technical Support: It's good.
Read full review of OpenText Application Quality Management »
BoykoVasilev
IT Specialist at a financial services firm
I have been in contact with support many times and from my point of view, they are okay. In most cases, however, they...
Read full review of OpenText Real User Monitoring »
Anonymous User
Manager Quality Assurance at a tech services company
We've used technical support quite a lot but not so much lately because it's something we're very familiar with, so...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Senior manager IT at a transportation company
We've used it multiple times. One of the reasons is the SAP tab. There is this plug-in that connects with SAP, and...
Read full review of OpenText Application Quality Management »
Anonymous User
Technical Specialist in Laboratory at a consultancy
We have our own people and if they can't help us, we are automatically connected to the technical team from Vibe. But...
Read full review of OpenText Vibe »
Anonymous User
Cloud Architect, Oracle ACE, Oracle DBA at Pythian
The technical support is good, although it could be improved in terms of the response time and skill-set.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Senior manager IT at a transportation company
As usual, only if we get into any issues that obviously need to be done, we definitely use tech support. Sometimes...
Read full review of Agile Manager [EOL] »
Anonymous User
Chief Technological Officer at a tech consulting company
Their technical support is generally good. On a scale of five, I'd give them four out of five.
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Deputy City Clerk at a government
Technical support is very frustrating. It is difficult to get a good response from HPE and even more difficult to...
Read full review of OpenText Content Manager »
Anonymous User
Managing Director at a tech services company
I would rate their customer support an eight out of ten.
Read full review of OpenText Project and Portfolio Management »
Anonymous User
BI Architect / Software Engineer at a tech services company
We've never had to contact them.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Technical Engineer Manager at a financial services firm
I have not personally used it so I can't speak to it. My own experiences with most of them is that they're OK....
Read full review of OpenText SiteScope »
Anonymous User
Vice President, Cybersecurity at a financial services firm
We have a weekly call with their technical support team. Their service has improved dramatically since they allocated...
Read full review of OpenText Static Application Security Testing »
John Novak
Consulting Manager at Technical Consulting Resources
I contacted the OpenText GroupWise technical support team and found that the team was easy to get a hold of and quick...
Read full review of OpenText GroupWise »
Mohammad Adil
DevOps Engineer at a computer software company
The technical support is very bad. It seems that people will ask a lot of unnecessary questions just to bide the...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Experienced Executive Assistant at a transportation company
Support is decent. We worked with a consultant who was helpful and knowledgable.
Read full review of OpenText Vibe »
Anonymous User
IT Administrator at a tech vendor
No dealings with them or the technical support
Read full review of OpenText Application Quality Management »
Anonymous User
Test Automation Architect at a insurance company
To be honest, technical support is not that great. We use CGI for technical consultancy who are a bit faster and...
Read full review of OpenText Business Processing Testing »
Anonymous User
IT Service Delivery Manager Testing and RPA at a transportation company
With respect to technical support, anytime we have reached them and received a ticket, we get a response within...
Read full review of OpenText Silk Test »

Review 1 of 30

Technical Support

No Data Available

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