Compare Forcepoint vs OpenText

Forcepoint

Based on 220 reviews.

OpenText

Based on 1757 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

OpenText SecureMail

Advencia

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

Popular Solutions

Forcepoint Data Loss Prevention

13 reviews

Forcepoint Secure Web Gateway

11 reviews

Forcepoint Next Generation Firewall

12 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

8 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MuhammadJunaid7
Data Security Specialist at a financial services firm
We are using Forcepoint Data Loss Prevention to prevent our organization's data from unauthorized access. Forcepoint...
Read full review of Forcepoint Data Loss Prevention »
AlexOgbalu
Director at a transportation company
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
Anonymous User
Cybersecurity Engineer at a tech consulting company
My main use case for Forcepoint Next Generation Firewall has been network security and segmentation, relying on it...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
SandeepKumar33
Cyber Security Engineer at a tech services company
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at a consultancy
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at a tech services company
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Sasikumar Balachandran
Senior BI Lead at a consultancy
I have 5 years of experience in the Microsoft ecosystem, which includes IBM Cognos and ClickView dashboards. In my...
Read full review of OpenText 360 for SharePoint »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at a computer software company
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
I think their support capabilities have a lot of room for improvement because my company has had several issues. Of...
Read full review of Forcepoint Next Generation Firewall »
Manish Kumar Twinkle
Project Manager at a consultancy
Customer support is quite good. After raising a case on the support portal, I call the support number to prioritize...
Read full review of Forcepoint ONE »
OusaidAbaz
Security Network Architect at a tech vendor
We didn't have a support contract with Forcepoint because we were planning to move to a different technology.
Read full review of Forcepoint Next Generation Firewall »
Mostafa-Mourad
Cyber Security Head at a tech services company
We contacted support three times, opened three cases for the same issue, and didn't find out what the issue was for...
Read full review of Forcepoint Next Generation Firewall »
Kunjal Haria
Systems Manager at a tech services company
I've contacted Forcepoint Email Security support, but I'm not satisfied with the answer speed. It could be a lot...
Read full review of Forcepoint Email Security [EOL] »
Atul-Vats
Consultant at a tech vendor
The customer support is outstanding.
Read full review of Forcepoint Data Loss Prevention »
Sampath Acharya
Technical Associate at a tech services company
I rate the technical support of the solution to be an eight out of ten.
Read full review of Forcepoint Data Loss Prevention »
ManjitSingh
Cyber Security Engineer, team lead at a wellness & fitness company
I would say that their technical support is quite helpful. I would rate them a seven, on a scale from one to 10, with...
Read full review of Forcepoint Data Loss Prevention »
Dino R
System Administrator at a insurance company
The solution's technical support team is quite responsive and provides consistent support.
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at a transportation company
We have access to a training tool with learning access from Veracode.Training will always be very good. A lot of OEMs...
Read full review of Forcepoint CASB »
Anonymous User
Chief Information Officer at a computer software company
I have been in contact with technical support several times, and I am not happy with them.
Read full review of Forcepoint Secure Web Gateway »
David Overton
Sr. Director of Information Security & Enterprise Architecture at a non-profit
If I do have an issue or a support need, the organization is responsive. I'm on the East Coast, and they're on the...
Read full review of Forcepoint ONE »
Secengin46
Security Engineer at a tech services company
Technical support for this solution is average. In terms of providing a solution, from the technical aspect, and for...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Cybersecurity Engineer at a tech consulting company
Customer support for Forcepoint Next Generation Firewall is standard support: I open a ticket, wait a bit, and an...
Read full review of Forcepoint Next Generation Firewall »
David Levine
Vice President, Corporate Information Security & Chief Security Officer at a manufacturing company
The support and company engagement from day one have been great about being open and available. Over time, I have...
Read full review of Forcepoint ONE »
Sixto Flores
Consultant at a construction company
We have encountered numerous issues with support over the past two years, particularly with response times.
Read full review of Forcepoint ONE »
Anonymous User
PS & Technical Manager at a tech services company
If you want help from the support desk, you have to contact tech support and ask them to access the product to go...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior Network Engineer at a tech services company
They should have a local vendor who can provide support. Most of the support is overseas, so the time zones can be a...
Read full review of Forcepoint Next Generation Firewall »
Surodas Deb Roy
Chief Technology Officer at a tech services company
Technical support was fine. They were well trained and knowledgable.
Read full review of Forcepoint Data Loss Prevention »
Dharmendra Mishra
Associate Consultant at a tech services company
Lately, I have not needed their services, however, I have contacted them in the past. I find them to be very helpful...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Regional Solutions Manager at a tech services company
We have had a good experience with customer service and support. For example, we have support from the EMEA, APAC and...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Security Pre-Sales Manager at a tech services company
I've never actually contact technical support because I'm not the person who is responsible for that. I heard that...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Lead Systems Security Administrator at a healthcare company
Customer Service: Excellent! We always find ourselves paired with knowledgeable technicians who resolve most of our...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Responsabile System and Security at a energy/utilities company
Regarding customer support, last year it was not as good or quick, but the last call and ticket raised seemed to be...
Read full review of Forcepoint Next Generation Firewall »
Arvind KR
Director at a tech consulting company
We have used technical support in the past. There are two aspects. How quickly they respond is one aspect. Then,...
Read full review of Forcepoint Secure Web Gateway »
Shaikh Mubashshir
Cyber Security Technical Engineer at a consultancy
Whenever there are issues, the support engineer is available to handle them. They conduct sessions to check logs and...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Managing Director at a tech vendor
We've contacted technical support in the past. They are decent. They provide enough support services to cover our...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior Security Consultant at a integrator
Customer Service: 2 out of 10 Technical Support: 6 out of 10
Read full review of Forcepoint Secure Web Gateway »
Mahesh Dalavi
Sr. Manager at a consultancy
I haven't interacted that much with their support, but whenever I created a case, there was proper support. As...
Read full review of Forcepoint Data Loss Prevention »
Badrul Hisyam Jamil
IT Manager at a financial services firm
It can be hard to contact customer service and support, and their response times and solutions can be slow and...
Read full review of Forcepoint Data Loss Prevention »

Review 1 of 30

Aphiwat Leetavorn.
CTO at a non-profit
The support from OpenText is mostly good, particularly when it comes to installation issues. However, it is not as...
Read full review of OpenText Business Process Monitoring »
Sandeep Sehrawat
Information Technology Security Consultant at a computer software company
In the beginning, we got good support but it hasn't been what it used to be. On weekends we get the list of devices...
Read full review of OpenText Enterprise Security Manager »
Mohammad Sabah
Senior Security Analyst at a government
I haven't had many problems, but I a partner in Jordan has helped me more than the vendor.
Read full review of ArcSight Logger »
Victor Horescu
Owner at a tech services company
I've only used technical support for very serious/difficult problems, slower responses are normal in these situations.
Read full review of OpenText Software Delivery Management »
Ravi Krishnan S
Head - Financial Reporting and Taxation at a financial services firm
When we reach out to the technical support team, they respond quickly.
Read full review of OpenText 360 for SharePoint »
Prem Raj
Senior Information Technology Security Officer at a computer software company
You have a service portal. You can log the request with the service portal. You can also procure the premium support...
Read full review of OpenText Cloud Optimizer »
KimberlyGoodman
Consultant at a tech services company
Technical support so far has been great. I've found that we can tell them about an issue, and they're usually back to...
Read full review of OpenText Application Quality Management »
Vishwa-Reddy
Team Lead at a consultancy
The technical support is really good. They have a support portal, which is helpful.
Read full review of OpenText Software Delivery Management »
Anonymous User
Consultant at a computer software company
We get really good support from the support team.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Monitoring Systems and Performance Engineer at a retailer
I don't remember the last time we reached out to tech support.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Identity and Access Governance Pro
Pretty satisfying.
Read full review of OpenText Identity Governance »
Anonymous User
AVP at a financial services firm
The technical support for the solution is average. They take a lot of time in understanding an issue, even though...
Read full review of OpenText Project and Portfolio Management »
Ahmed Znaid
General Manager at a tech services company
Their support team is good, although I am unable to comment on the response time as I did not handle the interactions...
Read full review of OpenText Migrate »
Anonymous User
Sr. Software Test Engineer at a financial services firm
The level of support from HP is average.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Dristi Kurre
Lead Information Security Analyst at a financial services firm
My experience with the technical support has been good.
Read full review of OpenText Static Application Security Testing »
David-Whitehouse
QA Lead at a financial services firm
It is not current, but when we dealt with HP, I would rate the support as a six or a seven.
Read full review of OpenText Functional Testing »
Leon Van Niekerk
Head of Testing at a retailer
I would rate their technical support a nine out of ten. Their support is quite good. There will always be room for...
Read full review of OpenText Application Quality Management »
Anonymous User
Sr DBA/ DBA Tech Lead at a non-profit
Technical support is good, and they react quickly.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Project Manager at a financial services firm
I have no experience with technical support.
Read full review of OpenText Solutions Business Manager »
Anonymous User
Systems Advisor at a government
Customer Service: We have had no problem with the customer service although we haven’t made too many demands in this...
Read full review of OpenText Universal Discovery and Universal CMDB »
Anonymous User
Test Automation Engineer at a healthcare company
I’ve had little direct support from HP. I’ve instead used HP partners to get licensing and support. Specifically...
Read full review of OpenText Functional Testing »
RamSharma1
Performance Lead Manager at a tech vendor
The customer service and support are good.
Read full review of OpenText Functional Testing for Developers »
Anonymous User
Consultant at a tech consulting company
Customer Service: I rate customer service 9/10. Technical Support: I rate technical support 9/10.
Read full review of OpenText Functional Testing »
Anonymous User
Project Manager / Consultant / Global presales at a tech services company
I rate support 7/10.
Read full review of OpenText Project and Portfolio Management »
Anonymous User
Installer developer / CMSupport at a computer software company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of OpenText AccuRev »
Sushilkumar Deshmukh
Senior Consultant at a computer software company
Customer support is available online and it's good enough for solving the general problems that pop up.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Namdev Magar
Senior Security Engineer at a tech services company
The support team is not very effective. If I raise a P1 or P0 ticket, the response time is often delayed by four to...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Resource manager
We had bad experience with technical support. They don't do their best to try to help us solve the case. They tend to...
Read full review of OpenText Project and Portfolio Management »
Milin Shah
Information Security Architect at a real estate/law firm
We have contacted them for multiple issues. Sometimes, scanning didn't work, and the reports didn't come, so we had...
Read full review of OpenText Dynamic Application Security Testing »
Anonymous User
Systems Engineer at a pharma/biotech company
Customer Service: I rate them 4/5. I cannot fault their customer service. Luckily, our customer service team is in...
Read full review of OpenText Data Protector »

Review 1 of 30

Technical Support

No Data Available

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