Compare Forcepoint vs Stormshield

Forcepoint

Based on 220 reviews.

Stormshield

Based on 20 reviews.

Sample Customers

Popular Solutions

Forcepoint Data Loss Prevention

13 reviews

Forcepoint Secure Web Gateway

11 reviews

Forcepoint Next Generation Firewall

12 reviews

Stormshield Network Security

1 reviews

Stormshield Endpoint Security

0 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

18%

Computer Software Company

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MuhammadJunaid7
Data Security Specialist at a financial services firm
We are using Forcepoint Data Loss Prevention to prevent our organization's data from unauthorized access. Forcepoint...
Read full review of Forcepoint Data Loss Prevention »
AlexOgbalu
Director at a transportation company
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
Anonymous User
Cybersecurity Engineer at a tech consulting company
My main use case for Forcepoint Next Generation Firewall has been network security and segmentation, relying on it...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
SandeepKumar33
Cyber Security Engineer at a tech services company
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Benjamin
Network Engineer at a tech services company

Read full review of Stormshield Network Security »
Anonymous User
The Chief of IT security department at a financial services firm

Read full review of Stormshield Endpoint Security »

Review 1 of 2

Customer Service

Sampath Acharya
Technical Associate at a tech services company
I rate the technical support of the solution to be an eight out of ten.
Read full review of Forcepoint Data Loss Prevention »
Nikunj Godawat
Deputy Manager at a energy/utilities company
Forcepoint's technical support is good, but in the future, I'd like them to provide more tutorial documentation.
Read full review of Forcepoint Secure Web Gateway »
Atul-Vats
Consultant at a tech vendor
The customer support is outstanding.
Read full review of Forcepoint Data Loss Prevention »
Anwar Sleem
Regional Director at a tech services company
I would give their technical support a rating of seven or eight out of ten.
Read full review of Forcepoint Next Generation Firewall »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
I think their support capabilities have a lot of room for improvement because my company has had several issues. Of...
Read full review of Forcepoint Next Generation Firewall »
Lipaz Hessel
Integration Manager at a manufacturing company
We contacted technical support but it was not the typical support situation where we opened a ticket and they...
Read full review of Forcepoint Next Generation Firewall »
Rupesh Kolhapurkar
Manager at a energy/utilities company
The technical support was bad before. It has improved now. Often, the support team is not available. We need to call...
Read full review of Forcepoint Cloud Security Gateway »
KimioTanaka
Senior Executive Account Manager at a tech services company
The technical support for Forcepoint ONE is very good, at least when I needed support in a laboratory setting. On a...
Read full review of Forcepoint ONE »
Ose Umunna
Presales engineer at a tech services company
Customer support is very good, but it can be better.
Read full review of Forcepoint ONE »
Kamal Abdelrahman
Country Manager at a tech services company
We get good feedback regarding the support. They respond well and provide support whenever required. They are aware...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Security Product Manager at a tech services company
The support is very good, they are qualified professionals.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Cybersecurity Engineer at a tech consulting company
Customer support for Forcepoint Next Generation Firewall is standard support: I open a ticket, wait a bit, and an...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Regional Solutions Manager at a tech services company
We have had a good experience with customer service and support. For example, we have support from the EMEA, APAC and...
Read full review of Forcepoint Secure Web Gateway »
JeffSimpson
Head of IT at a energy/utilities company
I never needed to call technical support, so I experienced no issues with customer service.
Read full review of Forcepoint ONE »
Anonymous User
Team Lead Network Infrastructure at a tech services company
The technical support is good.
Read full review of Forcepoint Next Generation Firewall »
Owen Nunez
Security Engineer at a financial services firm
Customer support simply directs us to links to read up on our own. When we contact support, we need one on one help,...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Security Specialist at a energy/utilities company
The technical support for this solution is great. We have a support contract and we can create a ticket when...
Read full review of Forcepoint Next Generation Firewall »
Ziad Ramoly
IT Support Technician at a tech services company
Their support is very good. When you have issues, you call them and open a ticket based on the severity, then receive...
Read full review of Forcepoint Email Security [EOL] »
Arvind KR
Director at a tech consulting company
I'd say that customer service is above average.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Professional Services Coordinator at a tech vendor
We are often in touch with technical support. The quality comes and goes, depending on how many people they keep at a...
Read full review of Forcepoint CASB »
Anonymous User
Owner at a tech services company
I will rate their technical support a seven out of ten because their response time is very slow.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Network Security Engineer at a security firm
I haven't had much interaction with customer support because we haven't encountered significant issues. During our...
Read full review of Forcepoint ONE »
David Levine
Vice President, Corporate Information Security & Chief Security Officer at a manufacturing company
The support and company engagement from day one have been great about being open and available. Over time, I have...
Read full review of Forcepoint ONE »
Manjit Singh
Senior Information Security Engineer at a healthcare company
Technical support is good but lacking in troubleshooting skills when it comes to Forcepoint.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
CEO at a comms service provider
On a scale of 1 to 10 for customer service for Forcepoint Next Generation Firewall, I would rate it at least 9, 9.5.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Presales Network & Security Engineer at a tech services company
The technical support is very good. From a Forcepoint perspective, they're quite responsive. If I were to open a...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Technical Lead at a tech vendor
Technical support staff take a long time to understand and resolve issues. You will need to implement a workaround...
Read full review of Forcepoint Secure Web Gateway »
VIPINKUMAR
Senior Consultant at a construction company
I would rate their support a four out of 10. When we raise a ticket with Forcepoint, they take around 48 hours and...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
IT Manager at a government
I have heard good things of the support that Forcepoint gives us, so I would have to say that its good. I don't work...
Read full review of Forcepoint Data Loss Prevention »
Robson Giovanelli Silva
CIO
We feel the product's technical support could be better, as this relates to the solution itself, to the installation...
Read full review of Forcepoint Next Generation Firewall »

Review 1 of 30

Janusz Białowąs
Network and Server Engineer at a real estate/law firm
The technical support for this solution in Poland is not good. I have been in touch with them by phone and by email....
Read full review of Stormshield Network Security »
Gwenael Kersulec
Functional Analyst, Project Manager at a consultancy
Courtesy was always there. We needed to contact the StormShield support a few times, then with the help the...
Read full review of Stormshield Network Security »
Anonymous User
Network Engineer at a tech services company
I am from the Middle East and they are in America. I contacted them twice and they were very helpful. They helped me...
Read full review of Stormshield Network Security »
Anonymous User
Team Leader IT at a pharma/biotech company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of Stormshield Network Security »
Anonymous User
Technical Director
Technical support is okay.
Read full review of Stormshield Network Security »
Anonymous User
Senior Project Manager, PMP at a transportation company
The technical support is okay. I would rate it as medium.
Read full review of Stormshield Endpoint Security »
George Ng
manager at a retailer
The support engineers are very qualified.
Read full review of Stormshield Network Security »
Anonymous User
Consultant at a tech consulting company
Customer Service: Very good. Because of their presales support helping me with initial setup, I decided to go with...
Read full review of Stormshield Network Security »
AdnanAlgazaly
IT Manager at a consultancy
We've gone through a few formalities to get our license. Until now we have been on a training license for three...
Read full review of Stormshield Network Security »
Anonymous User
CEO & Founder at a manufacturing company
Support is always and issue because they're constantly busy. It can take a few hours to get a response. When we sell...
Read full review of Stormshield Network Security »
Hamza_Farhan
Professioan Services Engineer at a tech vendor
Customer Service: They need to have people that are able to communicate efficiently using the English language....
Read full review of Stormshield Network Security »
Yassir Ali
Network and Security Engineer at a financial services firm
We contact a local company in Sudan for technical support, and they are very good. We do not have a contract directly...
Read full review of Stormshield Network Security »
BartVan Es
IT Manager at a retailer
We are not happy with the support. It is a basic support offering. Sometimes, we have to chase support on progress,...
Read full review of Stormshield Network Security »
Anonymous User
Works at a educational organization
The solution works perfectly so we never had to contact technical support
Read full review of Stormshield Network Security »

Review 1 of 14

Technical Support

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