No more typing reviews! Try our Samantha, our new voice AI agent.

Genesys vs Pega

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Genesys
Based on 21 reviews.
Pega
Based on 129 reviews.
Latest Research
Overview
Information Not Available
Pegasystems Inc. is a publicly traded American software company based in Cambridge, Massachusetts, with offices throughout North America, Europe and Asia. It has several products that focus on customer service and predictive analytics. Pegasystems was founded in 1983 by CEO and Chairman Alan Trefler. The company went public in 1996 and began trading on NASDAQ under the symbol PEGA. Pegasystems' customers are in various sectors such as financial services, insurance, healthcare, communications & media, life sciences, and government.
Sample Customers
Interactive Intelligence
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Pega CRM
The State of Maine, Aegis, Aegon, AIG Japan, ING
Popular Solutions
Top Industries
Financial Services Firm
13%
Manufacturing Company
11%
Comms Service Provider
7%
Outsourcing Company
6%
Financial Services Firm
21%
Manufacturing Company
9%
Construction Company
8%
Computer Software Company
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 4
Review 1 of 5
Customer Service
Review 1 of 20
Review 1 of 30
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.