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Genesys Voice Platform [EOL] Reviews

Vendor: Genesys
4.3 out of 5
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What is Genesys Voice Platform [EOL]?

Genesys Voice Platform [EOL] is the #3 ranked solution in top IVR Systems. PeerSpot users give Genesys Voice Platform [EOL] an average rating of 8.6 out of 10. Genesys Voice Platform [EOL] is most commonly compared to Cisco Unified Contact Center Express: Genesys Voice Platform [EOL] vs Cisco Unified Contact Center Express.

Genesys Voice Platform [EOL] mindshare

As of August 2025, the mindshare of Genesys Voice Platform [EOL] in the IVR Systems category stands at 14.4%, up from 11.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IVR Systems Market Share Distribution
ProductMarket Share (%)
Genesys Voice Platform14.4%
Nuance IVR27.0%
Cisco Unified Contact Center Express15.3%
Other43.3%
IVR Systems
 
 
Key learnings from peers

Valuable Features

  • "What I like most about Genesys Voice Platform is its stability. It's also easy to configure and a flexible and customizable product."
  • "The resource managers and the MCPs that are deployed with this solution are the most valuable features."

Room for Improvement

  • "Genesys Voice Platform needs to be available on a multicloud platform, and that's an area for improvement.Documentation for the product also needs improvement. It needs to be complete, and when you search on Google, for example, you can only find so many resources."
  • "This is primarily a large-market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud."

Pricing

  • "In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access.I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Genesys Voice Platform [EOL] customers

Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems

Related questions

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When evaluating IVR Systems, what aspect do you think is the most important to look for?

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Genesys Voice Platform [EOL] Reviews Summary
Author infoRatingReview Summary
Genesys Architect at The Select Group4.5No summary available
Senior Genesys PS Consultant at a consultancy with 501-1,000 employees4.0I find the Genesys Voice Platform to be stable, flexible, and customizable, making it an excellent solution for contact centers. However, it needs better documentation and a multicloud platform option. Despite this, it remains more powerful than competitors like Cisco and Avaya.