Compare GFI vs Splunk

GFI

Based on 95 reviews.

Splunk

Based on 1032 reviews.

Latest Research

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

April 2026

Splunk User Behavior Analytics vs. KerioControl

Updated: April 2026

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

April 2026

KerioControl vs. Splunk User Behavior Analytics

Updated: April 2026

Sample Customers

KerioControl

Triton Technical, McDonald's

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

KerioControl

4 reviews

GFI LanGuard

1 reviews

KerioConnect

4 reviews

Splunk Enterprise Security

152 reviews

Splunk AppDynamics

38 reviews

Splunk Observability Cloud

50 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

11%

Financial Services Firm

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at Satcom Infotech
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at B E S T Fluidsysteme GmbH
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Splunk Cloud Platform is my main use case, which we sell to our channel partners within the channel community that...
Read full review of Splunk Cloud Platform »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Dedi-Husni
Cybersecurity Lead at PT. Alpha Citra Siber Indonesia
The technical support from KerioControl is very helpful. I would rate technical support a nine out of ten.
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Cristian Concha
Chief of Technical Department at a tech services company
In general, I have not used it, except in version 9.2.5. The response was very good.
Read full review of KerioControl »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
JozefKacala
Sales engineer for EMEA region at OneClick
I have not used the support from GFI LanGuard.
Read full review of GFI LanGuard »
Andy Dibble
IT Manager at Flare Technologies
Technical support is pretty good. They're quick to respond. You get an answer straight away, although it might not be...
Read full review of KerioControl »
Anonymous User
IT and Operations Manager at a financial services firm
Technical support is not the best. As an example, this past weekend I had an issue. It took me four days to get a...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
Our experience with their tech support started off well. Then, a couple of their employees went wayward, but they got...
Read full review of Exinda »
Anonymous User
Lead Hand - Print Department at a marketing services firm
The technical support is amazing. You receive a fast response after you create a ticket and the agent are very...
Read full review of KerioConnect »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »
Arie De Kruijf
EMP Specialist at Global EPM BV
GFI's technical support is way too slow in terms of response times. Their knowledge is okay. They should know their...
Read full review of KerioControl »
AliKia
Research And Development Manager at MFP
I don't use technical support because KerioControl is very easy to use.
Read full review of KerioControl »
Hugo Van Putten
Owner at Multi Level Software
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Ralf Werner
IT Professional / Team Leader at Aos Stahl GmbH und Co Kg
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Dominic Halajian
General Manager at a tech services company
We've never had to use their technical support.
Read full review of KerioControl »
Anonymous User
Senior Network Administrator at a tech vendor
We use the technical support. The support is good for GFI and its products.
Read full review of GFI FaxMaker »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Justin Braegelman
IT Support at Rural Computer Consultants, Inc
The GFI technical support can be very time-consuming to get down to the root of the problem, but they are very...
Read full review of KerioControl »
AlonHodir
CEO at Shalom Hartman Institute
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
Freddie Lewis
Solutions Architect at Clockwork Solutions
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Anonymous User
Head of Technical - Systems and Security at a tech consulting company
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
TUNC BOZOGLU
Owner at LOTUSCONCEPT
Technical support is good. They respond right away.
Read full review of KerioControl »
Robert Allino
Owner at L3GNL LLC
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »
Greg Regester
ICT Consultant at D-R Consulting Pty Ltd
I found the technical support pretty good. They are very responsive and come back with an answer on things pretty...
Read full review of KerioControl »

Review 1 of 30

Srinivas Prudhivi Reddy
Lead Consultant at Stickman cyber
Technical support is not up to the mark.
Read full review of Splunk Security Essentials »
Jeremiah Anderson
Sr. Cybersecurity Engineer Splunk Architect at Coalfire Federal
Splunk's support is pretty good. I contacted Splunk's support a couple of times. In total, they are helpful, and we...
Read full review of Splunk Enterprise Security »
Maaz Khalid
Manager SOC at Rewterz
There have been instances where the response time from Splunk's support team has been slower in comparison to others....
Read full review of Splunk Enterprise Security »
Sathis-Kumar
Senior Manager at Bank of America
The technical support still requires more improvement. Often, primary support takes a lot of time and forwards most...
Read full review of Splunk Enterprise Security »
Praveen-Kadali
Senior Consultant at Ernst & Young
Splunk technical support is good.
Read full review of Splunk Enterprise Security »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
The technical support is good.
Read full review of Splunk Enterprise Security »
PraveenSande
Senior Splunk Engineer (L3) at Wipro Limited
I contacted technical support for Splunk ITSI (IT Service Intelligence). I have worked on both areas, on-premises and...
Read full review of Splunk Enterprise Security »
Manu Subbaiah
Director, Cyber Security Strategy, Implementations & Operations at a consultancy
To be very fair, I have not been directly exposed to Splunk's support team since I deal with our company's clients. I...
Read full review of Splunk Enterprise Security »
Anurag-Dixit
Solution Architect at Cisco
The solution's technical support was good. I rate the technical support a nine out of ten.
Read full review of Splunk AppDynamics »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Splunk Cloud Platform's technical support is good. The support's technical capabilities are always great because...
Read full review of Splunk Cloud Platform »
Ayush Rohilla
Works at a tech company
I did not have any need to contact support because I did not face any issues.
Read full review of Splunk Observability Cloud »
Andrzej Nienaltowski
Security Specialist at DB Schenker
From what I heard, the technical support is pretty decent, so eight is okay.
Read full review of Splunk Cloud Platform »
TomO’Donoghue
Senior Consultant at North Swindon Practice Group Surgery
I rate Splunk support five out of 10. The support quality leaves much to be desired because ITSI support can be...
Read full review of Splunk ITSI (IT Service Intelligence) »
Gregg Woodcock
Consultant at Splunxter, Inc.
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Administrator at a tech vendor
I would rate them a seven out of ten based on my experience. There were many instances where we did not receive...
Read full review of Splunk Cloud Platform »
Kent Yan
Information Security Analyst at a leisure / travel company
I never really had to use professional services. For the most part, everybody is knowledgeable and patient, and there...
Read full review of Splunk Enterprise Security »
Anonymous User
Lead Performance Test Engineer at a financial services firm
Technical support is the best thing with AppD. I'm very happy with the tech support they do. They're very quick in...
Read full review of Splunk AppDynamics »
Anonymous User
Ops Architect at a outsourcing company
I evaluate customer service and technical support as good, seven out of ten.
Read full review of Splunk AppDynamics »
Anonymous User
Dev Ops Engineer at a tech vendor
I have had to contact technical support for Splunk Cloud Platform before, and my experience was quite positive. If I...
Read full review of Splunk Cloud Platform »
Anonymous User
Business Development Manager at a tech services company
AppDynamics' technical support is okay, though there's quite a lot of self-service.
Read full review of Splunk AppDynamics »
Anonymous User
Systems Administrator at a insurance company
I would evaluate the customer service and technical support for Splunk Observability Cloud as fantastic. On a scale...
Read full review of Splunk Observability Cloud »
Anonymous User
SOAR Developer at a media company
I have not interacted with them recently, but they are pretty good when I do need something from Splunk. I would rate...
Read full review of Splunk Enterprise Security »
Anonymous User
Data Analyst at a government
They have been very helpful whenever we have had any issues. Only one or two times they did not know. That does...
Read full review of Splunk Observability Cloud »
Akash Kumar Meher
Sr. Security Engineer at a sports company
I rate Splunk support eight out of 10. It varies based on your data volume and number of licenses.
Read full review of Splunk Enterprise Security »
Chinsheng Chen
Director at a program development consultancy
I would give it the highest rating in terms of technical support. The support engineer responds to questions very...
Read full review of Splunk AppDynamics »
Anonymous User
Lead Analyst at a financial services firm
With their support, if you raise a ticket, the response is very good. But the concern is the consulting days. I think...
Read full review of Splunk AppDynamics »
Anonymous User
Senior Consultant at a aerospace/defense firm
Technical support is 7/10. There is still a lot to improve. If you contact them regarding a specific technology, then...
Read full review of Splunk AppDynamics »
MarcosPereira
Splunk Consultant at Yssy
The technical support from Splunk SOAR is good. However, you can always resolve the problem with the community....
Read full review of Splunk SOAR »
Anonymous User
Senior Technical Specialist at a financial services firm
I'm pretty impressed with Splunk's customer support. They're pretty responsive and I appreciate that.
Read full review of Splunk SOAR »
HimanshuTejwani
System Administrator and DevOps Engineer at a tech services company
If I have any issues, I'll go to the community. I can generally get a response within a day. Although most of the...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

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