Compare GFI vs Splunk

GFI

Based on 95 reviews.

Splunk

Based on 956 reviews.

Latest Research

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

February 2026

Splunk User Behavior Analytics vs. KerioControl

Updated: February 2026

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

February 2026

KerioControl vs. Splunk User Behavior Analytics

Updated: February 2026

Sample Customers

KerioControl

Triton Technical, McDonald's

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

KerioControl

4 reviews

GFI LanGuard

1 reviews

KerioConnect

5 reviews

Splunk Enterprise Security

159 reviews

Splunk AppDynamics

34 reviews

Splunk Observability Cloud

47 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at a computer retailer
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at a security firm
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at a engineering company
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Taiwo Ige
IT Operations Engineer at a wholesaler/distributor
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Manager at a financial services firm
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
DevendraKumar1
Technology lead at a consultancy
I am using Splunk AppDynamics for application support and production support. I have worked for an alert system,...
Read full review of Splunk AppDynamics »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »
Shiboo Suren
Manager cybersecurity at a manufacturing company
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Mark Spiteri
IT Manager at a wholesaler/distributor
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
Timur Assembayev
Network Specialist at a tech services company
I have not had the need to use the support from KerioControl because I have found all the answers to my questions...
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
Ted Mbugua
Security Manager at a tech services company
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
David Schneiderlin
Co-Owner at a comms service provider
I have contacted the support team by email. The team's answers are good. They answer quickly.
Read full review of KerioControl »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
Anonymous User
Lead Hand - Print Department at a marketing services firm
Customer support is reliable. It provides fast and excellent support.
Read full review of KerioConnect »
Anonymous User
Senior Network Administrator at a tech vendor
We use the technical support. The support is good for GFI and its products.
Read full review of GFI FaxMaker »
Kombo Nyashanu
MD at a tech services company
The support is fine. The response time can improve.
Read full review of KerioControl »
Ralf Werner
IT Professional / Team Leader
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »
Liam Bartlett
IT & Installations Manager at a hospitality company
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
Herbert Haug
Systems Administrator at a tech company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Masoud Saedvand
Cisco Network Engineer at a manufacturing company
We do not have experience with customer service and support as we can't access them in Iran, so we search for our...
Read full review of KerioControl »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
Anonymous User
Senior Network Engineer at a comms service provider
I haven't used support since GFI bought the company but some people I work with have said that the GFI technical...
Read full review of Exinda »
Chris Kershner
CEO at a financial services firm
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
Anonymous User
Systems Engineer & Product Manager at a tech services company
Customer Service: Positive, compared to industry competition. Technical Support: Very good and improving.
Read full review of Exinda »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Robert Allino
Owner
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Frank Raasveld
Owner
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
With this product, their customer service rating is similar to other providers.
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at a tech services company
In general, I have not used it, except in version 9.2.5. The response was very good.
Read full review of KerioControl »
Justin Braegelman
IT Support at a tech vendor
The GFI technical support can be very time-consuming to get down to the root of the problem, but they are very...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at a tech services company
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
I rarely encounter problems, but when I do, I post a support ticket on the website and they reply very quickly.
Read full review of KerioConnect »
Jay Greiner
Head of IT at a religious institution
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
Andy Dibble
IT Manager at a tech services company
Technical support is pretty good. They're quick to respond. You get an answer straight away, although it might not be...
Read full review of KerioControl »

Review 1 of 30

Shamim Alsharif
Performance Test Engineer at a comms service provider
We are ourselves self-sufficient. I don't remember calling for technical support. We do have a large team with a lot...
Read full review of Splunk AppDynamics »
Balamurali Vellalath
Practice Head-CyberSecurity at a computer software company
In terms of technical support, we don't have any issues, as the professional services which they have extended to us...
Read full review of Splunk Enterprise Security »
Mohammed Hassan
Regional Director at a computer software company
I would rate them an eight out of ten.
Read full review of Splunk AppDynamics »
AKHIL Kumar Guttapalli
Product Sales Specialist(Asst.Manager) at a tech services company
I hear that customers usually have support on time from the Splunk team. Generally, they are satisfied with the...
Read full review of Splunk Enterprise Security »
Vijay Lakshmanan
Associate at a consultancy
The technical support has been successful in resolving the majority of our cases.
Read full review of Splunk Enterprise Security »
Ryan Plas
SOAR Engineer at a consultancy
The customer service and technical support have been great. We had some professional support come out when we set it...
Read full review of Splunk SOAR »
Maaz Khalid
Manager SOC at a security firm
There have been instances where the response time from Splunk's support team has been slower in comparison to others....
Read full review of Splunk Enterprise Security »
Anonymous User
Consultant APM et Performance at a tech vendor
We create a lot of support tickets with AppDynamics. We've been using the solution for a few years now. The support...
Read full review of Splunk AppDynamics »
Anonymous User
Senior Analyst at a computer software company
I've never contacted technical support. I wouldn't be able to comment on their level of helpfulness.
Read full review of Splunk SOAR »
Anonymous User
Design Principal , Head of Tools ( Technology , Life Science and Business services) at a tech vendor
Customer service and support are pretty good. The aligned support and customer support experience is quite good. If...
Read full review of Splunk AppDynamics »
Anonymous User
IT Lead at a manufacturing company
The support has always been great for the few times I have used it.
Read full review of Splunk Cloud Platform »
VamsiKrishna4
Senior Analyst at a tech services company
The technical support team are quick, and respond immediately when we have raised issues. We have found them to be...
Read full review of Splunk AppDynamics »
Anonymous User
IT Engineer at a venture capital & private equity firm
The technical support is good.
Read full review of Splunk Cloud Platform »
Anonymous User
Account Manager at a tech services company
Professional support is great, but too expensive. Otherwise content published over website is good.
Read full review of Splunk Enterprise Security »
Michael Kaericher
Senior Consultant at a financial services firm
Most of my interaction is with the user community, which is how Splunk wants it. When I need help, that community is...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Manager at a financial services firm
The technical support for this solution is good.
Read full review of Splunk AppDynamics »
Anonymous User
Enterprise Platform Manager at a healthcare company
I have used technical support. They jump on right in. If the individual is not able to understand my question, or if...
Read full review of Splunk AppDynamics »
DevendraKumar1
Technology lead at a consultancy
When rating the technical support, Splunk primarily serves log-related queries effectively, with limitations. It...
Read full review of Splunk AppDynamics »
lebohang-motloung
Technical Team Lead at a financial services firm
I'm not too happy with technical support.
Read full review of Splunk AppDynamics »
Rudi Wicaksono
Architecture and Security Team Leader at a tech services company
Splunk needs local technical support.
Read full review of Splunk Enterprise Security »
Jana Avula
Cyber Security Ops Manger at a educational organization
I would evaluate customer service and technical support as good and satisfactory because it was not satisfactory a...
Read full review of Splunk Enterprise Security »
Anonymous User
Software Engineer Manager at a tech services company
Everything was carried out in a timely manner with technical support. Our sales manager has constantly been in touch...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk Developer at a tech vendor
We get support when we need it. I would rate support an eight or nine out of ten. There's always learning and...
Read full review of Splunk Enterprise Security »
Kenn Brodhagen
DevOps Engineer at a computer software company
I haven't used the technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Development Operations Engineer at a retailer
I would evaluate customer service and technical support with Splunk AppDynamics as generally good since they usually...
Read full review of Splunk AppDynamics »
Anonymous User
Cyber Security at a financial services firm
It has been a rocky road. I have been through a road where I have had limited to little engagement or support. I am...
Read full review of Splunk Enterprise Security »
BertDrijver
Consultant at a manufacturing company
Technical support is good. We had them visit a couple of times and it was very good. I would rate them an eight out...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Staff application Security Analyst at a media company
I haven't had to go to Splunk directly for many things. Communicating with our success managers has been very positive.
Read full review of Splunk Enterprise Security »
Anonymous User
Systems Administrator at a insurance company
I would evaluate the customer service and technical support for Splunk Observability Cloud as fantastic. On a scale...
Read full review of Splunk Observability Cloud »
Harsh Kashiparekh
CEO at a consultancy
The solution’s technical support is very good.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

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