Compare GFI vs Splunk

GFI

Based on 95 reviews.

Splunk

Based on 949 reviews.

Latest Research

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

December 2025

Splunk User Behavior Analytics vs. KerioControl

Updated: December 2025

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

December 2025

KerioControl vs. Splunk User Behavior Analytics

Updated: December 2025

Sample Customers

KerioControl

Triton Technical, McDonald's

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

KerioControl

4 reviews

GFI LanGuard

1 reviews

KerioConnect

5 reviews

Splunk Enterprise Security

161 reviews

Splunk AppDynamics

33 reviews

Splunk Observability Cloud

44 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at a computer retailer
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at a security firm
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at a engineering company
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Dhananjay Dileep
Senior Software Engineer at a consultancy
I have been using Splunk Observability Cloud for the past one year in my career. Splunk Observability Cloud has been...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Manager at a financial services firm
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
DevendraKumar1
Technology lead at a consultancy
I am using Splunk AppDynamics for application support and production support. I have worked for an alert system,...
Read full review of Splunk AppDynamics »
Shiboo Suren
Manager cybersecurity at a manufacturing company
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »
Siva Kuppala
Enterprise Architect at a tech vendor
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Customer Service

Ashish-Gautam
Senior Technical Engineer at a tech services company
GFI's technical support is good.
Read full review of GFI LanGuard »
Gilbert Mwiinga
Baobab College logo System Administrator at a university
We've been talking to them about the content filtering issue. The ticket was escalated, but we had to wait for two...
Read full review of KerioControl »
Saham Hendinejad
Chief Executive Officer at a retailer
I've never contacted technical support in the past.
Read full review of KerioControl »
Timur Assembayev
Network Specialist at a tech services company
I have not had the need to use the support from KerioControl because I have found all the answers to my questions...
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Jay Greiner
Head of IT at a religious institution
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »
BrianCook
Information Security Officer - VP at a tech services company
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
AliKia
Research And Development Manager at a consumer goods company
I don't use technical support because KerioControl is very easy to use.
Read full review of KerioControl »
LB5
Information Technology Specialista at a consultancy
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Anonymous User
Freelance IT Specialist at a computer software company
I haven't contacted technical support in the past, to be honest. I'm the kind of person that I would rather look...
Read full review of KerioControl »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
AlonHodir
CEO at a non-profit
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »
Hugo Van Putten
Owner at a tech services company
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Herbert Haug
Systems Administrator at a tech company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Liam Bartlett
IT & Installations Manager at a hospitality company
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Andy Dibble
IT Manager at a tech services company
Technical support is pretty good. They're quick to respond. You get an answer straight away, although it might not be...
Read full review of KerioControl »
Owenmpk
IT Support Professional at a tech consulting company
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Chris Kershner
CEO at a financial services firm
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Kombo Nyashanu
MD at a tech services company
The support is fine. The response time can improve.
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at a tech services company
The technical support is good.
Read full review of KerioControl »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
Anonymous User
Senior Network Engineer at a comms service provider
I haven't used support since GFI bought the company but some people I work with have said that the GFI technical...
Read full review of Exinda »
Cristian Concha
Chief of Technical Department at a tech services company
In general, I have not used it, except in version 9.2.5. The response was very good.
Read full review of KerioControl »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »

Review 1 of 30

Derek Hemsley
Cyber Security Detection Engineering Associate & Director at a healthcare company
Our direct customer support team is very responsive. However, it's very hit or miss with Splunk tickets and trying to...
Read full review of Splunk Cloud Platform »
Chandan-Kumar
Director for the End-User Performance at a financial services firm
Overall, technical support has been very good. We're very satisfied with their level of support. So far, it's been...
Read full review of Splunk AppDynamics »
Nagendra Nekkala.
Senior Manager ICT & at a logistics company
The technical support is good.
Read full review of Splunk Enterprise Security »
Nagendra Nekkala.
Senior Manager ICT & at a logistics company
I would rate the customer service and support eight out of ten.
Read full review of Splunk ITSI (IT Service Intelligence) »
Vijay Lakshmanan
Associate at a consultancy
The technical support has been successful in resolving the majority of our cases.
Read full review of Splunk Enterprise Security »
Peder Illum
Consultant at a healthcare company
We really haven't had any technical issues where we involved Splunk's support.
Read full review of Splunk Observability Cloud »
Dennis Mohn
Business Development Manager at a tech services company
I evaluate customer service and technical support from Splunk as perfect. I'm very confident in what the partner SEs...
Read full review of Splunk Enterprise Security »
Rishabh Gandhi
Senior Security Analyst at a tech services company
We have not yet contacted Splunk's technical support, but we do get regular emails from them providing some context...
Read full review of Splunk Enterprise Security »
Rajesh Anampally
PricinArchitect at a tech vendor
I am satisfied with support. We have a dedicated team that works whenever required. If we have any issues in any of...
Read full review of Splunk AppDynamics »
Ahmed Naguib
Director at a computer retailer
Technical support for Splunk User Behavior Analytics is good. I would rate their technical support as 8.5 out of 10.
Read full review of Splunk User Behavior Analytics »
Kyle Vernham
Threat Analyst at a manufacturing company
My thoughts on the customer service and technical support are that it's good. They've been very attentive to us, and...
Read full review of Splunk Enterprise Security »
Rodrigo Scorsatto
Senior Principal Site Reliability Engineer at a tech vendor
During playbook development, we encountered technical issues with the playbook feature itself, requiring vendor...
Read full review of Splunk SOAR »
Oluwatoyin Deinde
Head, Production Assurance and Customer Care at a financial services firm
The solution provides good and helpful technical support.
Read full review of Splunk AppDynamics »
Anonymous User
Gateway Systems Administrator
Customer Service: Good. Initially with the sales engineer, we spoke about training but what ended up happened was...
Read full review of Splunk AppDynamics »
LeilaSbitri
Analyst Programmer at a government
Support for AppDynamics Browser Real-User Monitoring is always available. My team does a lot of Webex with support....
Read full review of Splunk AppDynamics »
Anonymous User
IT Engineer at a tech company
We use technical support quite a bit. We've got a team of engineers and there are at least five or six of them that...
Read full review of Splunk AppDynamics »
Ali Tamimi
Managing Director at a tech services company
We use technical support every now and then. The response times are not very good. This is the thing that I would...
Read full review of Splunk Enterprise Security »
KN123456789
Principal Cyber Security Engineer at a financial services firm
The solution's technical support is great since they have been very responsive and very attentive while answering all...
Read full review of Splunk Enterprise Security »
Anonymous User
Consultant APM et Performance at a tech vendor
We create a lot of support tickets with AppDynamics. We've been using the solution for a few years now. The support...
Read full review of Splunk AppDynamics »
Anonymous User
Engineer, Infrastructure Applications at a healthcare company
Customer Service: Customer service is excellent both during the purchase and ownership lifecycle. Technical Support:...
Read full review of Splunk Enterprise Security »
Risi Avila
Solutions Diretor at a computer software company
I would evaluate customer service and technical support as pretty good. There is a good community. On a scale of one...
Read full review of Splunk Enterprise Security »
Anonymous User
Solutions Consultant at a tech services company
They have pretty much good documentation and good training. Their documentation is a lot better than Qlik Sense.
Read full review of Splunk Enterprise Security »
Tomi Juslin
QA Lead at a financial services firm
I have not used technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
SOAR PS Consultant at a tech vendor
The technical support team prioritizes all the tickets based on their criticality. They genuinely provide end-to-end...
Read full review of Splunk SOAR »
Bryan Castleberry
IT Specialist at a government
I only reached out to our Splunk contacts, but my team reached out to Splunk's support team. I have not had any...
Read full review of Splunk Enterprise Security »
Anonymous User
Head of Digital, Log Monitoring at a manufacturing company
It depends on the situation. The problem at our end that is causing an issue with Splunk support is that we have a...
Read full review of Splunk Enterprise Security »
Anonymous User
Manager - Application Operations at a consumer goods company
Technical support is great. We’ve got great resources on that team, both on the delivery side, as well as on the...
Read full review of Splunk AppDynamics »
Anonymous User
Associate at a financial services firm
We used technical support once. We applied a new license, and it was not getting connected. We contacted them, and...
Read full review of Splunk AppDynamics »
Anonymous User
Security Engineer at a tech services company
They're good. They're quite good at providing the service for technical engineers as well.
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Technical Lead at a financial services firm
The technical support is good.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

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