What is our primary use case?
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network. We also use it to provide visibility into all the elements in our network, as well as for patch management and updates.
What is most valuable?
As an organization that has many users, the feature I find most valuable is endpoint control because we may have users that want to add devices, and I like that the solution can block users from unnecessarily putting devices on the network.
What needs improvement?
Removing the software is a bit of a complex process. It's not straightforward. When you are deploying the solution, you deploy it centrally to the endpoints. However, when you want to uninstall software from an endpoint, sometimes it becomes very problematic.
One of the features that I'm always keen on is software-defined wide area network capability. I know this is actually something that they've worked on, and it's called the Exinda SD-WAN, but I would wish they would include it in the GFI suite as a package. I think they could incorporate Exinda SD-WAN and the bandwidth module for network application performance as part of their package with the GFI.
Also, I think they need to drop modules that are a bit obsolete, like the FaxMaker and FaxMaker Online.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
I would say this is a stable product. Before I found it, I had been looking for a product like this for a long time.
What do I think about the scalability of the solution?
I love this solution because it is scalable. We've installed it on 237 users' work stations. I also like that it's compatible with so many other platforms.
How are customer service and support?
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a challenge regarding support. I mostly rely on online research. I think the solution needs to expand their partnership in the African region and try to provide more remote support. Other products always have ready support, and you can get research materials online and even work around troubleshooting, but with this GFI software, it's a challenge.
How was the initial setup?
The setup procedure was easy because we were in a domain network, so I did everything centrally from the server. There was one user who had complications because they wanted to be able to input devices, and when I tried to pinpoint the machine and remove it, the solution gave me a very hard time.
What about the implementation team?
I'm the one who carried out the setup and implementation, so it was done in-house. With one being difficult and five being easy, I would rate the setup as a four because it's not a difficult process.
What was our ROI?
On a scale of one to five, I would rate our ROI as a four because with this solution, we've been able to really safeguard our perimeter network. We've benefited from their range of products without incurring a huge cost, and I would say out of the three years that we've been working with the solution, we've managed to utilize it quite well.
What's my experience with pricing, setup cost, and licensing?
Our annual licensing fee is about $2,500. The original cost to purchase the license was around $21,000. I would say this is a fair price because other solutions charge for each module. The way that GFI bundles their products makes the price much better when compared to other solutions.
On a scale of one to five, with one being expensive and five being competitive, I would rate the price as a four.
What other advice do I have?
I would rate this solution as a nine out of ten.