Compare Hornetsecurity vs ManageEngine

Hornetsecurity

Based on 40 reviews.

ManageEngine

Based on 370 reviews.

Sample Customers

Hornetsecurity 365 Total Protection

concordia, fraunhofer, mazars

Popular Solutions

Hornetsecurity Altaro VM Backup

2 reviews

Hornetsecurity 365 Total Protection

1 reviews

Hornetsecurity Email Spam Filter and Malware Protection

1 reviews

ManageEngine ServiceDesk Plus

12 reviews

ManageEngine Endpoint Central

9 reviews

ManageEngine OpManager

8 reviews

Top Industries

Construction Company

13%

Comms Service Provider

10%

Outsourcing Company

10%

Manufacturing Company

Financial Services Firm

Construction Company

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Asif Usmani
Regional Sales Manager at S2
We use it for VM backup and Office 365 backup.
Read full review of Hornetsecurity Altaro VM Backup »
CiroValenzuela
Mechanical Engineer Co-Op at a security firm
Hornet Security is used to backup Office 365 mailboxes, Teams, SharePoint, Planner, and OneDrive for clients.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
Read full review of Altaro VM Backup for MSPs »
Heriberto Mendez Olivo
CEO at Cyber Internet Services (Pvt) Ltd.
Our use case with Hornetsecurity 365 Total Protection is to protect the 365 email.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Coordonnateur Du Service at a government
We use Hornetsecurity Email Spam Filter and Malware Protection solely as a secondary security layer. It is not...
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »

Review 1 of 5

ManojNair2
Director at a tech services company
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Burak Karakurt
Consultant at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
ManageEngine Log360 was used as a central log collecting system from all Unix and Windows servers that our products...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Prashanth Magadi
Principal Engineer at a financial services firm
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the...
Read full review of ManageEngine Site24x7 »
Kaja Salaudin
System Administrator at Agility
Our usual use cases for ManageEngine AssetExplorer include contract management and managing all IT assets, alongside...
Read full review of ManageEngine AssetExplorer »

Review 1 of 5

Customer Service

CiroValenzuela
Mechanical Engineer Co-Op at a security firm
I haven't used the support much, but when I have called, they responded quickly, so it's quite satisfactory.
Read full review of Hornetsecurity 365 Total Backup »
Asif Usmani
Regional Sales Manager at S2
In terms of support, there is absolutely no problem.
Read full review of Hornetsecurity Altaro VM Backup »
Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Network Analyst III
Excellent.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a computer software company
Their support is excellent.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Manager at a tech vendor
Technical support is rated an eight out of ten. Some improvements can be made to make it a ten.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a tech services company
Nine out of 10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
Read full review of Hornetsecurity Altaro VM Backup »
Jag Patel
Partner at BC Technologies
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Heriberto Mendez Olivo
CEO at Cyber Internet Services (Pvt) Ltd.
I would rate their support a 10 because when I have any issue, the support is very good.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
Read full review of Hornetsecurity Altaro VM Backup »
Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
Read full review of Hornetsecurity Altaro VM Backup »
Heriberto Mendez Olivo
CEO at Cyber Internet Services (Pvt) Ltd.
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
Read full review of Hornetsecurity Altaro VM Backup »
Albeez
IT Director at DAR AL ARKAN
Support is good.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
Read full review of Hornetsecurity Altaro VM Backup »

Review 1 of 30

Fredric Tarcelo
Delivery Executive at Infopro Busineness Solutions Inc.
ManageEngine ServiceDesk Plus' support is good.
Read full review of ManageEngine ServiceDesk Plus »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
For customer support from ManageEngine ServiceDesk Plus, I can reach out via email or call directly to the support...
Read full review of ManageEngine ServiceDesk Plus »
ManojNair2
Director at a tech services company
In terms of technical support from ManageEngine, I would rate them an eight to nine. They are pretty available. Phone...
Read full review of ManageEngine Patch Manager Plus »
Sigal Svilim
Chief Information Officer at Supergas
We rely on the integrator for support.
Read full review of ManageEngine ServiceDesk Plus »
Aymen Souliman
Network Engineer at a tech services company
The solution's technical support staff were helpful when I contacted them. It was easy to contact them, and they...
Read full review of ManageEngine OpManager »
Karthik G
Enterprise Pre-sales Specialist at a manufacturing company
I would give ManageEngine support 10 out of 10 because they've been helpful in terms of integrations. If there is an...
Read full review of ManageEngine ADAudit Plus »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
The support of the product is very good. The product offers support via emails, chats, and even through community...
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
IT Director at a manufacturing company
I have interacted with the technical support. It was not perfect, but it was good. I would rate the customer service...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
IT Support Manager at a financial services firm
In South Africa, the OpManager system is fairly new. With the current support structures in place, the support team...
Read full review of ManageEngine OpManager »
Anonymous User
IT Support Specialist at a transportation company
The support for this product could be improved. Their engineers have not yet solved some of our issues.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
System Engineer at a engineering company
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Cloud Solutions Architect at a philanthropy
The support team is responsive, but there is room for improvement.
Read full review of ManageEngine Desktop Central MSP [EOL] »
Ziyad Moghalis
It manager at PTC (Public Telecomuncation Corporation)
We purchased a year of technical support but did not need it.
Read full review of ManageEngine IT360 »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not dealt with technical support for this solution.
Read full review of ManageEngine OpManager »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Technical support has been horrible to deal with. It can take days to return your call if they return it at all. When...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Assistant Manager - IT at MEP Infrastructure Developers Ltd.
Technical support has been good and we've been satisfied with their level of service. They have a good inbuilt chat...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Governance And Compliance Administrator at a agriculture
We never had any issues. It's very straightforward, so there haven't been issues. It's deployed in-house on our...
Read full review of ManageEngine Exchange Reporter Plus »
Abdulaziz Alghamdi
System Engineer at Saudia technic
Support provides all the necessary guides and instructions on building, implementing, and deploying the Software...
Read full review of ManageEngine Endpoint Central »
Anonymous User
CIO at ECGC LTD.
We have a lot of contact with their customer support and they have been responsive.
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
Staff Information System Analyst
Haven't called yet.
Read full review of ManageEngine Firewall Analyzer »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
The technical support is good. A month ago, I submitted a support ticket and they were able to solve my issues.
Read full review of ManageEngine IT360 »
Anonymous User
Administrador Sistemas VMware at a tech services company
We also contacted the support team from the Desktop Central in this case ManageEngine. I don't remember well what was...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Anonymous User
IT Service Management Specialist at a tech services company
Their support is good.
Read full review of ManageEngine ServiceDesk Plus »
Jai S
Student at Rabdan Academy
Mostly, we are satisfied with the support. However, there are times when we require development for something that is...
Read full review of ManageEngine Log360 »
Anonymous User
Network Administrator at a government
I had an issue while I was trying to customize a report. I contacted the support and they were very responsive and...
Read full review of ManageEngine EventLog Analyzer »
T.P. Thomas
Senior Engineer at a manufacturing company
We contacted their technical support and mostly found their compatibility to be good. However, support can sometimes...
Read full review of ManageEngine Endpoint Central »
Anonymous User
ICT Support Analyst & SNN/LLPG officer at a local government
4/10. Symantec, for instance, has better business support as you can log in for follow ups. It takes time for your...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Solutions Architect
Customer Service: Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They...
Read full review of ManageEngine Applications Manager »
AmerSyed
Infrastructure Lead at Dar Global
I require support from time to time and usually write to them for assistance. While they are generally good, there...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Quality Management at a financial services firm
We have local technical support. We don't call ManageEngine. Our technical support will relay our question to the...
Read full review of ManageEngine ServiceDesk Plus »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.