Compare Hornetsecurity vs Veeam Software

Hornetsecurity

Based on 40 reviews.

Veeam Software

Based on 599 reviews.

Latest Research

Buyer's Guide

Hornetsecurity Altaro VM Backup vs. Veeam Data Platform

January 2026

Veeam Data Platform vs. Hornetsecurity Altaro VM Backup

Updated: January 2026

Buyer's Guide

Hornetsecurity Altaro VM Backup vs. Veeam Data Platform

January 2026

Hornetsecurity Altaro VM Backup vs. Veeam Data Platform

Updated: January 2026

Sample Customers

Hornetsecurity Altaro VM Backup

Thomson Reuters, Microsoft, Amazon, Harvard University, MIT, Peugeot, Xerox

Popular Solutions

Hornetsecurity Altaro VM Backup

3 reviews

Hornetsecurity 365 Total Protection

2 reviews

Hornetsecurity Email Spam Filter and Malware Protection

1 reviews

Veeam Data Platform

37 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Retailer

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Asif Usmani
Regional Sales Manager at a educational organization
We use it for VM backup and Office 365 backup.
Read full review of Hornetsecurity Altaro VM Backup »
CiroValenzuela
Mechanical Engineer Co-Op at a security firm
Hornet Security is used to backup Office 365 mailboxes, Teams, SharePoint, Planner, and OneDrive for clients.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
Read full review of Altaro VM Backup for MSPs »
Heriberto Mendez Olivo
CEO at a comms service provider
Our use case with Hornetsecurity 365 Total Protection is to protect the 365 email.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Coordonnateur Du Service at a government
We use Hornetsecurity Email Spam Filter and Malware Protection solely as a secondary security layer. It is not...
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »

Review 1 of 5

Pranav Telang
Lead Architect at a comms service provider
The environments we work with for Veeam Backup for AWS include almost 1500 EC2 instances, so it was an enterprise...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at a tech services company
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Charles Daou
Senior system Engineer at a tech consulting company
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at a hospitality company
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

Customer Service

CiroValenzuela
Mechanical Engineer Co-Op at a security firm
I haven't used the support much, but when I have called, they responded quickly, so it's quite satisfactory.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Asif Usmani
Regional Sales Manager at a educational organization
In terms of support, there is absolutely no problem.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
Read full review of Hornetsecurity Altaro VM Backup »
Heriberto Mendez Olivo
CEO at a comms service provider
I would rate their support a 10 because when I have any issue, the support is very good.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Customer Success Engineer at a tech company
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
Read full review of Hornetsecurity Altaro VM Backup »
Albeez
IT Director at a real estate/law firm
Support is good.
Read full review of Hornetsecurity Altaro VM Backup »
Martin Timmerman
Professor / Dedicated Systems Expert at a consultancy
I haven't needed to contact their technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
Read full review of Hornetsecurity Altaro VM Backup »
Heriberto Mendez Olivo
CEO at a comms service provider
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
Read full review of Hornetsecurity Altaro VM Backup »
Jag Patel
Partner at a tech services company
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Network Analyst III
Excellent.
Read full review of Hornetsecurity Altaro VM Backup »
Ari-Greenbaum
IT Manager at a non-profit
I have not used the technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a tech services company
Nine out of 10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Manager at a tech vendor
Technical support is rated an eight out of ten. Some improvements can be made to make it a ten.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a computer software company
Their support is excellent.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Coordonnateur Du Service at a government
The customer service and support are good.
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »

Review 1 of 30

Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at a comms service provider
We have salespeople and technical people we can call or email. If we have a question, usually in the first tier it...
Read full review of Veeam Data Cloud for Microsoft 365 »
Mohamed El-Sherbini
IT Manager at a insurance company
The support from Veeam Backup Replication could improve. I rate the support from Veeam Backup Replication a four out...
Read full review of Veeam Data Platform »
Salem Suljic
System Technician at a comms service provider
Veeam has a great tech support team.
Read full review of Veeam Data Cloud for Microsoft 365 »
SigfridCecillon
Owner at a construction company
The customer service and support are quite good.
Read full review of Veeam Data Platform »
Yilak Yigezu
CTO at a tech services company
The customer service is good although there can be a delay in response times.
Read full review of Veeam Data Platform »
Sheik Abdullah
Computer Engineer at a tech services company
When we purchased the solution nobody gave us a demo solution for us to test. We had to contact the support for them...
Read full review of Veeam Data Cloud for Microsoft 365 »
Pradeep Kabbur
Technical Lead at a tech services company
The support offered is very good, however, hey recently introduced a ticketing system that requires us to raise a...
Read full review of Veeam Data Platform »
Ahmed_Soliman
System Security Engineer at a consultancy
Technical support is very fast in response. My customers have reported that when they open a ticket, even complex...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Data Center Consultant at a tech services company
Veeam support is integrated across phone, chat, and email, and they have excellent discipline.
Read full review of Veeam Data Platform »
Anonymous User
Senior Presales Engineer at a comms service provider
I have not contacted technical support.
Read full review of Veeam Data Platform »
Vincent Ho
System Director at a tech services company
We are satisfied with their technical support. I would rate it very highly as we keep using it regularly.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
IT Director at a consultancy
The technical support is excellent; they are very prompt and knowledgeable.
Read full review of Veeam Data Platform »
Wira Chinwong
Service Director at a tech services company
We've been in touch with technical support in the past and they have been very quick to respond to us. They are...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Network Manager at a logistics company
Veeam customer service and technical support have been fantastic. They’ve been very responsive, very professional,...
Read full review of Veeam Data Platform »
EmanueleGnali
Owner at a tech services company
The technical support is responsive and every time I have contacted them I received a quick and definitive solution...
Read full review of Veeam Data Platform »
JoseDa Silva
Technical Pre-Sales Consultant at a tech services company
The technical support is excellent. If you're on the right support level, they provide a solution immediately. They...
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Generally speaking about Veeam, as a vendor, from a technical support perspective, I've really enjoyed the fact that...
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
IT Administrator and Sr. VMware Engineer at a retailer
I would rate the level of technical support 10/10. It is very fast and reliable.
Read full review of Veeam Data Platform »
Anonymous User
IT Infrastructure Manager at a media company
We have yet to make need of technical support, although I feel it to be good.
Read full review of Veeam Data Platform »
Anonymous User
Architect Backup/Recovery
Half of Veeam support reps are very helpful and will explain in detail what is wrong and how to fix it. The other...
Read full review of Veeam Data Platform »
Anonymous User
Consultant at a tech services company
Customer Service: It's good but comparing to VMware and Microsoft they lack little behind. Technical Support: It's...
Read full review of Veeam Data Platform »
Alejandro Ortazon
Manager, Cloud workload Migration & Onboarding Lead at a comms service provider
Veeam offers good support. After you get their product, they provide online support. You just need to raise a ticket,...
Read full review of Veeam Data Platform »
Anonymous User
System Engineer at a tech services company
Technical support is perfect, they are very helpful.
Read full review of Veeam Cloud Connect [EOL] »
Naresh Alugolu
Associate Manager at a computer software company
Their support is really excellent.
Read full review of Veeam Data Platform »
Anonymous User
President at a tech consulting company
Customer Service: 9 out of 10 Technical Support: 9 out of 10
Read full review of Veeam Data Platform »
Anonymous User
Backup & Storage Systems Manager at a university
Customer Service: I rate the level of customer service 9 out of 10. Technical Support: The level of technical support...
Read full review of Veeam Data Platform »
Anonymous User
Data Center Operations Manager at a financial services firm
Customer Service: 2/10. Technical Support: 2/10.
Read full review of Veeam Data Platform »
Steve Lowrey
Owner / IT operator at a university
I've had to reach out to technical support in the past. They've been great. I'd rate them ten out o ten. The couple...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Support Services Manager
Customer Service: 9/10. Technical Support: 8/10.
Read full review of Veeam Data Platform »
Maksim Vedernikov
Quality engineer of the 1st category at a retailer
I am absolutely satisfied with technical support. We benefit from it completely. Its multi-lingual character is...
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.