Compare Hyland vs Nintex

Hyland

Based on 37 reviews.

Nintex

Based on 78 reviews.

Latest Research

Buyer's Guide

Hyland OnBase vs. Nintex Process Platform

April 2026

Nintex Process Platform vs. Hyland OnBase

Updated: April 2026

Buyer's Guide

Hyland OnBase vs. Nintex Process Platform

April 2026

Hyland OnBase vs. Nintex Process Platform

Updated: April 2026

Overview

Hyland Software Inc. is the developer of the enterprise content management and process management software suite called OnBase. Applications of the suite are used in healthcare, financial institutions, insurance, government, higher education and manufacturing. The firm has its headquarters in in Westlake, Ohio, and other offices in Lincoln, Nebraska; Irvine, California; Charlotte, North Carolina; Sao Paulo, Brazil; London, England; Tokyo, Japan; Andover, Massachusetts; and most recently, Salt Lake City, Utah and Tampa, Florida.

Information Not Available

Sample Customers

Hyland OnBase

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Hyland RPA

ING, Vodafone, T-Mobile, Billbox

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Hyland OnBase

7 reviews

Alfresco

4 reviews

Hyland Perceptive Content

0 reviews

Nintex Process Platform

4 reviews

Nintex RPA

2 reviews

Nintex eSign

0 reviews

Top Industries

Financial Services Firm

12%

Government

Computer Software Company

Manufacturing Company

Financial Services Firm

14%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Customer Success Manager at a tech company
We are mainly using Nuxeo for the government sector, and we are providing document management for those government...
Read full review of Nuxeo »
Anonymous User
Works at a tech services company
We use the solution for banking, retail and invoice processing, these being replaced by the virtual box.
Read full review of Hyland RPA »
Anonymous User
Software Engineer at a tech services company

Read full review of Saperion »
Anonymous User
Software Support Specialist at a university

Read full review of Hyland Perceptive Content »

Review 1 of 4

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
Read full review of Nintex Process Platform »
Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We use it to automate some processes that require no human intervention. Currently, we have three projects: dispute...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Srinivas Rao Kagitha
Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private
Whenever we have something or need assistance from a tool that is beyond our reach, like there are certain...
Read full review of Hyland OnBase »
Mitchell Olinsky
Vice President of Enterprise Applications at GULF WINDS FEDERAL CREDIT UNION
Hyland OnBase's support is good but you need to pay extra for premium support. It can be cumbersome to track the...
Read full review of Hyland OnBase »
Andrea González
Business Consultant at ITIS
Technical support is excellent.
Read full review of Hyland OnBase »
Abdul_Jabbar
Senior Software Engineer at Infosys
Customer support for Hyland OnBase is very helpful and supportive.
Read full review of Hyland OnBase »
Karthi Keyan
Head Of Information Technology at a consultancy
Alfresco's technical support is average.
Read full review of Alfresco »
Phemy Lekalakala
Manager of Information Systems at University of the Witwatersrand
I would rate the support for this solution a seven out of ten.
Read full review of Hyland OnBase »
Karthi Keyan
Head Of Information Technology at a consultancy
Customer support is responsive when we encounter issues, however, I would prefer a direct relationship with them,...
Read full review of Alfresco »
Cynthia Mute
Software Engineer at Honeywell
The customer support for Hyland OnBase is fast and very responsive.
Read full review of Hyland OnBase »
Anonymous User
Chief Information Officer at a local government
The web community is very active and there are plenty of technical resources. Nuxeo publishes a lot of clear and...
Read full review of Nuxeo »
Anonymous User
Ecm Technical & Pre Sales Manager at a computer software company
Technical support provides excellent service.
Read full review of Hyland OnBase »
Maria Galindo
I was a user at a computer software company
The technical support team takes time to resolve a ticket.
Read full review of Hyland OnBase »
Utpal Chatterjee
Technical Project Manager at a tech vendor
Customer support is good because they are responsive. Sometimes it takes time to resolve issues, but the customer...
Read full review of Alfresco »
Anonymous User
Associate Director Admissions Systems And Operations at a university
We would rate technical support at 10/10. They are very thorough and understand our needs.
Read full review of Hyland Perceptive Content »
Anonymous User
Works
Technical support is good, but their internal workflow is very slow. Even if you end up getting the correct answer or...
Read full review of Alfresco »
Anonymous User
Customer Success Manager at a tech company
I have not much experience in that, as another team is responsible for it. However, they are very friendly and...
Read full review of Nuxeo »
Anonymous User
Works at a tech services company
We lend 24/7 support.
Read full review of Hyland RPA »
Anonymous User
Technical Manager at a tech services company
Their technical support is quite good. We get support 24 hours and 365 days a year. It never stops. They are working...
Read full review of Hyland OnBase »
Anonymous User
Senior Java Developer at a tech vendor
Technical support comes with the Alfresco Enterprise Edition. If you are facing any problems, you have to raise a...
Read full review of Alfresco »
Anonymous User
Software Engineer at a tech services company
When there were many organizational changes on the vendor`s side, I would give technical support a rating of 3/10....
Read full review of Saperion »
Anonymous User
Director at a financial services firm
Technical support is good. Like any vendor, you need to put some pressure on them occasionally.
Read full review of Hyland OnBase »
Anonymous User
Product owner at a computer software company
I've never escalated issues to technical support.
Read full review of Hyland OnBase »
Anonymous User
Solution Architect at a financial services firm
We wanted to implement a stored procedure against their database instead of using their internal or provided APIs. To...
Read full review of Hyland OnBase »
Anonymous User
Program Manager at a financial services firm
We have had to contact Hyland for scheduling classes or recertifications. They were always very helpful and friendly.
Read full review of Alfresco »
Jacinto Manuel Obispo Marquez
Country Head Spain at Apiux
Alfresco's technical support is very fast and professional. They are experts, which is reassuring when seeking help....
Read full review of Alfresco »
Anonymous User
Solution Architect at Zaizi Ltd
The technical support provided is good.
Read full review of Alfresco »
Anonymous User
Project Manager at a tech services company
I rate technical support a 3.5/5.
Read full review of Alfresco »
Anonymous User
Director Of Records at a university
I refer to the office of IT at my institution if I have any issues with it.
Read full review of Hyland Perceptive Content »
Anonymous User
Product owner at a computer software company
I find technical support from Hyland to be good. I would rate it eight out of ten.
Read full review of Hyland OnBase »
Anonymous User
Program Manager at a financial services firm
We primarily worked with Fiserv for technical support and not directly with Hyland. The Fiserv team was helpful,...
Read full review of Hyland OnBase »
Anonymous User
Software Support Specialist at a university
Customer Service: GoodTechnical Support: Good
Read full review of Hyland Perceptive Content »

Review 1 of 30

Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
Read full review of Nintex Process Platform »
Rajesh Hegde
Vice President International Business at conneqt
We've received good support from Kryon.
Read full review of Nintex RPA »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
Read full review of Nintex Process Platform »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
Read full review of Nintex Process Platform »
Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
Read full review of Nintex RPA »
Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
Read full review of Nintex RPA »
Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
Read full review of Nintex Process Platform »
Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
Read full review of Nintex RPA »
Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
Read full review of Nintex Process Platform »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
Read full review of Nintex Process Platform »
Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
Read full review of Nintex Process Platform »
Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
Read full review of Nintex Process Platform »
Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
Read full review of Nintex Process Platform »
Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
Read full review of Nintex RPA »
TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
Read full review of Nintex Process Platform »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
Read full review of Nintex Process Platform »
OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
Read full review of Nintex Process Platform »
Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
Read full review of Nintex Process Platform »
L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
Read full review of Nintex Process Platform »
GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
Read full review of Nintex RPA »
Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
Read full review of Nintex Process Platform »

Review 1 of 30

Technical Support

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