Compare IDERA vs PagerDuty

IDERA

Based on 94 reviews.

PagerDuty

Based on 46 reviews.

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

Popular Solutions

IDERA ER/Studio

6 reviews

TestRail

3 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

PagerDuty Operations Cloud

12 reviews

Top Industries

Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Energy/Utilities Company

Performing Arts

13%

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at a tech vendor
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Nambi Srinivasan
Senior SRE at a tech vendor
I have been working in my current field for over seven years as a DevOps and site reliability engineer, and my...
Read full review of PagerDuty Operations Cloud »

Review 1 of 1

Customer Service

StuartBarker
Managing Director at a tech services company
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at a tech vendor
I haven't had many cases with technical support, mostly just a few related to licensing. For example, during the...
Read full review of Aqua Data Studio »
Khurram Jamil Khan
Head of SQA, Project Manager at a computer software company
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
StuartBarker
Managing Director at a tech services company
The solution's technical support hasn't resolved one or two of my problems. In general, the solution's technical...
Read full review of TestRail »
Gonçalo Teixeira
Business Development and Product Owner at a computer software company
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
AndersonMoura
Data Management Product Owner at a energy/utilities company
The support is not so good but it's not so bad. They help us, but sometimes they are slow to give us an answer. I...
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a financial services firm
I have not used IDERA ER_Studio's support enough to give a good rating on a scale of one to ten. I have only used...
Read full review of IDERA ER/Studio »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Jean-Luc Mercier
Managing Partner at a tech vendor
There is plenty of documentation available online for assistance, making it straightforward to address any issues.
Read full review of IDERA ER/Studio »
Anonymous User
Asst. Director, Data Management & Analytics at a healthcare company
Technical support is good. Whatever inquiries I submit, I get a response. I haven't seen any lack of response from...
Read full review of IDERA ER/Studio »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Anonymous User
Senior DBA
Tech support has been okay, not that great, but they made sure that we got what we were looking for.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Data Architect at a computer software company
We bought premium support and so far it is good. The normal technical support is okay; I would not rate it too high....
Read full review of IDERA ER/Studio »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
David Nemec
Oracle developer at a tech consulting company
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Mariya Salamatova
Senior Business Intelligence Developer at a construction company
Overall, technical support is okay. It's fast and usually, within four or five hours, I get a reply.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Consultant
I have received answers to issues within a week from a report.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
To be honest, technical support has gotten worse. It was really fine in the beginning, but it's not what it used to...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Stuart Barker
Test Architect at a tech services company
Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to...
Read full review of TestRail »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Software QA Tester / Team Lead at a tech services company
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Stuart Barker
Test Architect at a tech services company
I have never needed to contact customer support. I have posted questions on the community page. The community support...
Read full review of TestRail »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »

Review 1 of 30

Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
Read full review of PagerDuty Operations Cloud »
Ayodeji Bayo-Makinde
Technical Support Engineer at a tech services company
Our technical support is not directly from PagerDuty. Instead, it involves us rotating within the teams within the...
Read full review of PagerDuty Operations Cloud »
Akhil Viswam
Senior Consultant at a consultancy
We have internal enterprise support within the application, which is very interactive. They escalate issues to the...
Read full review of PagerDuty Operations Cloud »
Ajaykumar Gupta
Senior Business Application Analyst (Product Team) at a financial services firm
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge...
Read full review of PagerDuty Operations Cloud »
Kkonovalov Kanavalev
Senior Cloud Operations Engineer at a tech vendor
The customer support is great; we have never had an issue when reaching out to someone in customer service when we...
Read full review of PagerDuty Operations Cloud »
Pramodh M
DevSecOps Consultant at a tech services company
So far, we have not reached out to their support team. We were able to support the customers with the solution that...
Read full review of PagerDuty Operations Cloud »
Brandon Johnson
Director of engineering at a wellness & fitness company
The product is so self-intuitive that you very rarely need to reach out to their technical support, but when you do,...
Read full review of PagerDuty Operations Cloud »
Yousef Almomani
Systems Engineer at a consultancy
We did not try to reach out to customer service because we did not face any issues.
Read full review of PagerDuty Operations Cloud »
Danilo Guilherme Oliveira
Sr. DevOps Engineer at a tech services company
I have contacted the support from PagerDuty and they were very good. I rate the support of PagerDuty a five out of five.
Read full review of PagerDuty Operations Cloud »
Hempreet Singh
Digital Specialist Engineer at a consultancy
I never faced an issue that would make me have to reach out to PagerDuty customer support because I think it worked...
Read full review of PagerDuty Operations Cloud »
Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
Read full review of PagerDuty Operations Cloud »
Mukesh Ts
Software Developer at a tech services company
The customer support is adequate; usually, they respond and help us fix issues during integration. It was helpful.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Director of Dev Ops at a tech company
I don't think we've actually had to submit any tickets. It's a pretty easy solution to work with, and haven't had any...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Principal Architect at a energy/utilities company
I've never dealt with technical support. I have no experience with them.
Read full review of PagerDuty Operations Cloud »
Prathik Rokhade
Associate Sr. Manager at a financial services firm
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app...
Read full review of PagerDuty Operations Cloud »
Michael Maack
Owner at a tech services company
We haven't used the technical support yet.
Read full review of PagerDuty Operations Cloud »
Anonymous User
VP of Support at a tech vendor
Customer Service: N/A. Our support contact is internal, and we have never encountered any issues. Technical Support:...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Architect, DevOps at a pharma/biotech company
Technical support has been good. I rate support an eight out of ten.
Read full review of PagerDuty Operations Cloud »
Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Platform at a tech services company
I don't think I have ever needed customer support because our usage and the lack of issues may prevent any corner...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Technical Operations Manager
I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Senior Network Analyst at a tech services company
Customer Service: It's pretty good. Never had an issue with response times. Technical Support: I've never required...
Read full review of PagerDuty Operations Cloud »
Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Sr Communications Analyst at a financial services firm
We've never had a problem with the technical support. We have one person in our office who mainly does a lot of the...
Read full review of PagerDuty Operations Cloud »
Gilad Karmy
Tier 4 Support Team Leader at a comms service provider
I myself have not had to work with support very much, but I understand from my team that they are good and have...
Read full review of PagerDuty Operations Cloud »
Nambi Srinivasan
Senior SRE at a tech vendor
My interaction with PagerDuty Operations Cloud's customer support mainly focused on customizing our workflows. They...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Technical Client Support at a financial services firm
8/10
Read full review of PagerDuty Operations Cloud »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.