Compare IDERA vs PagerDuty

IDERA

Based on 94 reviews.

PagerDuty

Based on 46 reviews.

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

Popular Solutions

IDERA ER/Studio

6 reviews

TestRail

3 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

PagerDuty Operations Cloud

12 reviews

Top Industries

Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Energy/Utilities Company

Performing Arts

13%

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at a tech vendor
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Nambi Srinivasan
Senior SRE at a tech vendor
I have been working in my current field for over seven years as a DevOps and site reliability engineer, and my...
Read full review of PagerDuty Operations Cloud »

Review 1 of 1

Customer Service

Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
Khurram Jamil Khan
Head of SQA, Project Manager at a computer software company
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »
Anonymous User
Database Administrator at a consultancy
Customer Service: Poor. Still waiting (for 2 weeks now) to learn who our 3rd sales/customer representative will be....
Read full review of IDERA SQL Safe Backup »
Anonymous User
Senior Consultant
I have received answers to issues within a week from a report.
Read full review of IDERA ER/Studio »
Anonymous User
Automation Test Engineer Il at a computer software company
My team who manages licensing and administrative tasks, including HR people and IT people, escalate their queries to...
Read full review of TestRail »
Anonymous User
Senior DBA Lead at a government
I would evaluate tech support as "fair." It has declined over recent years. It's not what it once was.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
David Nemec
Oracle developer at a tech consulting company
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Anonymous User
Asst. Director, Data Management & Analytics at a healthcare company
Technical support is good. Whatever inquiries I submit, I get a response. I haven't seen any lack of response from...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a energy/utilities company
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Senior SQL Server Developer at a tech vendor
Customer Service: It was pretty good once the licensing phase was completed. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
ProQuest Development and Quality Assurance Support at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of IDERA ER/Studio »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a computer software company
We bought premium support and so far it is good. The normal technical support is okay; I would not rate it too high....
Read full review of IDERA ER/Studio »
Jean-Luc Mercier
Managing Partner at a tech vendor
There is plenty of documentation available online for assistance, making it straightforward to address any issues.
Read full review of IDERA ER/Studio »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Software Enginner at a tech company
We had a few issues with the deployment, but it was mostly due to our lack of experience. We were able to get online...
Read full review of IDERA SQL Secure »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Anonymous User
Business Intelligence Analyst DBA at a government
Customer Service: 9/10. Technical Support: 9/10.
Read full review of IDERA ER/Studio »
reviewer3261598
Works at a energy/utilities company
I cannot comment on customer service as we haven't purchased the tool yet and are still in the evaluation process.
Read full review of IDERA ER/Studio »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Software Engineer in Research & Development at a tech consulting company
Very good.
Read full review of TestRail »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
The technical support has been fine. I have only used them for licensing issues.
Read full review of IDERA ER/Studio »

Review 1 of 30

Ayodeji Bayo-Makinde
Technical Support Engineer at a tech services company
Our technical support is not directly from PagerDuty. Instead, it involves us rotating within the teams within the...
Read full review of PagerDuty Operations Cloud »
Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
Read full review of PagerDuty Operations Cloud »
Hempreet Singh
Digital Specialist Engineer at a consultancy
I never faced an issue that would make me have to reach out to PagerDuty customer support because I think it worked...
Read full review of PagerDuty Operations Cloud »
Mukesh Ts
Software Developer at a tech services company
The customer support is adequate; usually, they respond and help us fix issues during integration. It was helpful.
Read full review of PagerDuty Operations Cloud »
Ajaykumar Gupta
Senior Business Application Analyst (Product Team) at a financial services firm
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge...
Read full review of PagerDuty Operations Cloud »
JeremyEmmett
Sr Director - Global Support APJ at a tech vendor
The customer service was amazingly good. They helped us build our event routing.
Read full review of PagerDuty Operations Cloud »
Yousef Almomani
Systems Engineer at a consultancy
We did not try to reach out to customer service because we did not face any issues.
Read full review of PagerDuty Operations Cloud »
Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
Read full review of PagerDuty Operations Cloud »
Pramodh M
DevSecOps Consultant at a tech services company
So far, we have not reached out to their support team. We were able to support the customers with the solution that...
Read full review of PagerDuty Operations Cloud »
Don Meyers
Data and integrations director at a tech vendor
I rate PagerDuty support 10 out of 10.
Read full review of PagerDuty Operations Cloud »
Danilo Guilherme Oliveira
Sr. DevOps Engineer at a tech services company
I have contacted the support from PagerDuty and they were very good. I rate the support of PagerDuty a five out of five.
Read full review of PagerDuty Operations Cloud »
Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
Read full review of PagerDuty Operations Cloud »
Michael Maack
Owner at a tech services company
We haven't used the technical support yet.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Director of Dev Ops at a tech company
I don't think we've actually had to submit any tickets. It's a pretty easy solution to work with, and haven't had any...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Platform at a tech services company
I don't think I have ever needed customer support because our usage and the lack of issues may prevent any corner...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Technical Client Support at a financial services firm
8/10
Read full review of PagerDuty Operations Cloud »
Anonymous User
Technical Operations Manager
I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
Read full review of PagerDuty Operations Cloud »
Nambi Srinivasan
Senior SRE at a tech vendor
My interaction with PagerDuty Operations Cloud's customer support mainly focused on customizing our workflows. They...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Sr Communications Analyst at a financial services firm
We've never had a problem with the technical support. We have one person in our office who mainly does a lot of the...
Read full review of PagerDuty Operations Cloud »
Anonymous User
VP of Support at a tech vendor
Customer Service: N/A. Our support contact is internal, and we have never encountered any issues. Technical Support:...
Read full review of PagerDuty Operations Cloud »
Darrin Khan
Compliance, Security & Testing Manager at a financial services firm
We worked with technical support at one stage when we were trying to get a mail filter. We wanted to set up a complex...
Read full review of PagerDuty Operations Cloud »
Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Architect, DevOps at a pharma/biotech company
Technical support has been good. I rate support an eight out of ten.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Systems Analyst at a logistics company
Customer Service: Customer service is very good. Technical Support: Technical service is very good.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Director of Product Support
Customer Service: Excellent and responsive. Technical Support: Very good.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Director of Information Technology at a manufacturing company
As we haven't had any issues we have not had to call customer service yet.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
Read full review of PagerDuty Operations Cloud »
Gilad Karmy
Tier 4 Support Team Leader at a comms service provider
I myself have not had to work with support very much, but I understand from my team that they are good and have...
Read full review of PagerDuty Operations Cloud »

Review 1 of 30

Technical Support

No Data Available

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