Compare IDERA vs PagerDuty

IDERA

Based on 95 reviews.

PagerDuty

Based on 94 reviews.

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

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Sample Customers

Popular Solutions

IDERA ER/Studio

4 reviews

TestRail

4 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

PagerDuty Operations Cloud

59 reviews

Top Industries

Financial Services Firm

14%

Construction Company

12%

Comms Service Provider

Manufacturing Company

Financial Services Firm

13%

Performing Arts

11%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Daksh Yamal
Senior Software Engineer at Infosys
PagerDuty Operations Cloud serves as our centralized incident management and on-call response solution for our hybrid...
Read full review of PagerDuty Operations Cloud »

Review 1 of 1

Customer Service

Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
StuartBarker
Managing Director at Corecom Quality Engineering
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
Anderson-Moura
Assistant Architect at a energy/utilities company
The support is not so good but it's not so bad. They help us, but sometimes they are slow to give us an answer. I...
Read full review of IDERA ER/Studio »
Anonymous User
Sr Data Integration Modeler at a insurance company
The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable...
Read full review of IDERA ER/Studio »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Stuart Barker
Test Architect at Zest Consulting
Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to...
Read full review of TestRail »
Anonymous User
Senior SQL Server Developer at a tech vendor
Customer Service: It was pretty good once the licensing phase was completed. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Senior DBA
Tech support has been okay, not that great, but they made sure that we got what we were looking for.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Anonymous User
IT - Server Administration
Customer Service: Although I haven't contacted customer service often, the response has always been prompt, courteous...
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Anonymous User
Senior Software Quality Assurance Engineer
I was not the point person.
Read full review of TestRail »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Недашковский Евгений
Senior SQL DBA at a financial services firm
Customer Service: Idera is just interested in selling you something. Afterwards you can do what you want, they forget...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
Anonymous User
IT Infrastructure Team Lead
Customer Service: I'd give them four stars. Technical Support: I'd give them four stars.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Senior Consultant
I have received answers to issues within a week from a report.
Read full review of IDERA ER/Studio »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Anonymous User
Database Administrator at a energy/utilities company
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Sr. Data Engineer at a computer software company
While they weren’t always able to solve my issue (feature limitations not bugs/education issues), when I did reach...
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a computer software company
We bought premium support and so far it is good. The normal technical support is okay; I would not rate it too high....
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
The technical support has been fine. I have only used them for licensing issues.
Read full review of IDERA ER/Studio »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »

Review 1 of 30

Punit Anand
Senior Site Reliability & Observability Engineer at ParentPay Group
I have no complaints about customer service because PagerDuty Operations Cloud is an incident management tool and it...
Read full review of PagerDuty Operations Cloud »
Binaya Moharana
System Administrator And Application Support at ICE
I can give PagerDuty Operations Cloud a rating of a minimum of 7.5 to eight for technical support.
Read full review of PagerDuty Operations Cloud »
Gulam Gauss
Cloud Support Engineer at ATOS
I have only interacted with PagerDuty's technical support team during the CrowdStrike incident. They worked very...
Read full review of PagerDuty Operations Cloud »
Jajati Behera
Senior Consultant at PwC
Customer service from PagerDuty is great. Sometimes we need help with setups, which are usually minor, but whenever...
Read full review of PagerDuty Operations Cloud »
Harshal Salim M K
Site Reliability Engineer at Equifax Inc.
Regarding PagerDuty Operations Cloud tech support, I personally have not escalated any issues, but my team has...
Read full review of PagerDuty Operations Cloud »
Aashish Bhandari
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
I do not have direct contact with PagerDuty Operations Cloud tech support or customer service teams, but my senior...
Read full review of PagerDuty Operations Cloud »
Pavithra Jadapa
Technology Analyst at Infosys
The customer support for PagerDuty Operations Cloud is excellent. They have been very responsive. We have standing...
Read full review of PagerDuty Operations Cloud »
Yash Dhawan
Tech Ops Engineer at Zeller
I have never contacted the technical support team of PagerDuty Operations Cloud. The application was pretty much...
Read full review of PagerDuty Operations Cloud »
RajbhushanSharma
Operations & Delivery Lead at Tavlex
The customer support has been really quick and responsive. I would give the customer support a 10 out of 10 because...
Read full review of PagerDuty Operations Cloud »
Dhanush Hari
Site Reliability Engineer at Backblaze
I have had regular interactions with PagerDuty Operations Cloud’s technical support, and my overall experience has...
Read full review of PagerDuty Operations Cloud »
Ganesh Singh
Network Operations Center Engineer at Samsung R&D Institute India
I did not often communicate with the technical support of PagerDuty Operations Cloud because I did not have access.
Read full review of PagerDuty Operations Cloud »
Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
Read full review of PagerDuty Operations Cloud »
Shashank Venugopal
Dev Ops Engineer at a consultancy
We have very good support with PagerDuty Operations Cloud. In few cases, not frequently, we have had to contact the...
Read full review of PagerDuty Operations Cloud »
Mahesh Babu R
Site Reliability Engineer at Itron, Inc.
I only communicate with technical support. I usually engage with the technical support team to get on a call with me...
Read full review of PagerDuty Operations Cloud »
JeremyEmmett
Sr Director - Global Support APJ at HashiCorp
The customer service was amazingly good. They helped us build our event routing.
Read full review of PagerDuty Operations Cloud »
Divyajyoti Ghosh
CSO C Apac at Autodesk, Inc.
I cannot recall ever having to contact support.
Read full review of PagerDuty Operations Cloud »
Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
Read full review of PagerDuty Operations Cloud »
Yousef Almomani
Systems Engineer at a consultancy
We did not try to reach out to customer service because we did not face any issues.
Read full review of PagerDuty Operations Cloud »
Anonymous User
DevOps Engineer at a tech vendor
Customer support for PagerDuty Operations Cloud is very nice, and we receive very good support.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Technical Operations Manager
I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
Read full review of PagerDuty Operations Cloud »
Pradeep Vijayagiri
Php Consultant at a computer software company
I did not really need to reach out to customer support as everything worked normally, and we can get all the...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Director of Dev Ops at a tech company
I don't think we've actually had to submit any tickets. It's a pretty easy solution to work with, and haven't had any...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Architect, DevOps at a pharma/biotech company
Technical support has been good. I rate support an eight out of ten.
Read full review of PagerDuty Operations Cloud »
Prathik Rokhade
Associate Sr. Manager at Financial Insight Technology, Inc.
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app...
Read full review of PagerDuty Operations Cloud »
Anonymous User
L1 SecOps Analyst at a tech vendor
Customer support is good.
Read full review of PagerDuty Operations Cloud »
Anonymous User
VP of Support at a tech vendor
Customer Service: N/A. Our support contact is internal, and we have never encountered any issues. Technical Support:...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
Read full review of PagerDuty Operations Cloud »
Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
Read full review of PagerDuty Operations Cloud »

Review 1 of 30

Technical Support

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