Compare IDERA vs PagerDuty

IDERA

Based on 95 reviews.

PagerDuty

Based on 103 reviews.

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

Popular Solutions

IDERA ER/Studio

4 reviews

TestRail

4 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

PagerDuty Operations Cloud

68 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

10%

Comms Service Provider

Outsourcing Company

12%

Financial Services Firm

11%

Manufacturing Company

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

No Data Available

Customer Service

StuartBarker
Managing Director at Corecom Quality Engineering
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
ChristineAnderssen
Release and Test Manager at a consultancy
With regards to customer service and support, it depends on whether you're talking about the vendor directly. Our...
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
I haven't had many cases with technical support, mostly just a few related to licensing. For example, during the...
Read full review of Aqua Data Studio »
Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Anonymous User
Senior Software Quality Assurance Engineer
I was not the point person.
Read full review of TestRail »
Anonymous User
Database Administrator at a energy/utilities company
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Software Engineer in Research & Development at a tech consulting company
Very good.
Read full review of TestRail »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Anonymous User
IT - Server Administration
Customer Service: Although I haven't contacted customer service often, the response has always been prompt, courteous...
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Stuart Barker
Test Architect at Zest Consulting
Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to...
Read full review of TestRail »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Business Intelligence Analyst DBA at a government
Customer Service: 9/10. Technical Support: 9/10.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
To be honest, technical support has gotten worse. It was really fine in the beginning, but it's not what it used to...
Read full review of IDERA SQL Compliance Manager »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
reviewer3261598
Works at a energy/utilities company
I cannot comment on customer service as we haven't purchased the tool yet and are still in the evaluation process.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »

Review 1 of 30

Punit Anand
Senior Site Reliability & Observability Engineer at ParentPay Group
I have no complaints about customer service because PagerDuty Operations Cloud is an incident management tool and it...
Read full review of PagerDuty Operations Cloud »
Hitesh Lodha
Senior Cloud Engineer at Ollion
From a business point of view, I could not give a comment on whether it is expensive or cheaper, as that is a...
Read full review of PagerDuty Operations Cloud »
Ajaykumar Gupta
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge...
Read full review of PagerDuty Operations Cloud »
Raj kuruhuri
Founding Member at Flash AI
Customer support is a 10 out of 10. We had an interaction with them for one of the incidents, and they resolved it...
Read full review of PagerDuty Operations Cloud »
Don Meyers
Data and integrations director at KnowBe4
I rate PagerDuty support 10 out of 10.
Read full review of PagerDuty Operations Cloud »
Aaron Held
Sr Director Of Engineering at a computer software company
I did not have any partnerships with them. I was just a customer and user.
Read full review of PagerDuty Operations Cloud »
Yash Dhawan
Tech Ops Engineer at Zeller
I have never contacted the technical support team of PagerDuty Operations Cloud. The application was pretty much...
Read full review of PagerDuty Operations Cloud »
Pavithra Jadapa
Technology Analyst at Infosys
The customer support for PagerDuty Operations Cloud is excellent. They have been very responsive. We have standing...
Read full review of PagerDuty Operations Cloud »
Brandon Johnson
Director of engineering at a wellness & fitness company
The product is so self-intuitive that you very rarely need to reach out to their technical support, but when you do,...
Read full review of PagerDuty Operations Cloud »
Jajati Behera
Senior Consultant at PwC
Customer service from PagerDuty is great. Sometimes we need help with setups, which are usually minor, but whenever...
Read full review of PagerDuty Operations Cloud »
Ganesh Singh
Network Operations Center Engineer at Samsung R&D Institute India
I did not often communicate with the technical support of PagerDuty Operations Cloud because I did not have access.
Read full review of PagerDuty Operations Cloud »
Mahesh Babu R
Site Reliability Engineer at Itron, Inc.
I only communicate with technical support. I usually engage with the technical support team to get on a call with me...
Read full review of PagerDuty Operations Cloud »
Ajay Agrawal
Software Engineer III at a retailer
I have contacted support multiple times. There are ticket levels which we can create. I have not called the support...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Partner Solutions Engineer (Dev Ops) at a tech vendor
Customer service could be easier to reach and quicker in responding. There is some latency in receiving responses.
Read full review of PagerDuty Operations Cloud »
Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Senior Network Analyst at a tech services company
Customer Service: It's pretty good. Never had an issue with response times. Technical Support: I've never required...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Platform at a tech services company
I don't think I have ever needed customer support because our usage and the lack of issues may prevent any corner...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Architect, DevOps at a pharma/biotech company
Technical support has been good. I rate support an eight out of ten.
Read full review of PagerDuty Operations Cloud »
Aitha Shashikanth
Senior Network Operations Center Engineer at Accolite
I have no issues at all. I have never faced any issue with PagerDuty Operations Cloud tool itself, so I never had an...
Read full review of PagerDuty Operations Cloud »
Adil Ustad
Senior Software Engineer at LTM
I did not have to reach customer service because the product has been stable and reliable, and I can say it is really...
Read full review of PagerDuty Operations Cloud »
Abhishek Jadli
Production Support Engineer - Database at a wholesaler/distributor
I do not often communicate with the technical support of PagerDuty. The manuals are created by our team, so we use...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Director of Product Support
Customer Service: Excellent and responsive. Technical Support: Very good.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Site Reliability Engineer at a tech vendor
When making on-premises installations, we connected with PagerDuty Operations Cloud's technical support. They guided...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Cloud Dev Ops Engineer at a tech vendor
The customer support has been responsive and generally helpful when we have raised any issue. They provided clear...
Read full review of PagerDuty Operations Cloud »
Anonymous User
L1 SecOps Analyst at a tech vendor
Customer support is good.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
Read full review of PagerDuty Operations Cloud »
Pradeep Vijayagiri
Php Consultant at a computer software company
I did not really need to reach out to customer support as everything worked normally, and we can get all the...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Director of Information Technology at a manufacturing company
As we haven't had any issues we have not had to call customer service yet.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Sr. Specialist at a tech vendor
We have not directly used PagerDuty Operations Cloud support, but we are satisfied with the support we receive. I...
Read full review of PagerDuty Operations Cloud »

Review 1 of 30

Technical Support

No Data Available

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