What is our primary use case?
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices, tools, systems, switches, routers, and servers.
What is most valuable?
What I like best about IDERA Uptime Infrastructure Monitor is that it offers different licensing types. Hence, it allows my organization to extend the services to clients and not just use the solution within the organization.
My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices.
What needs improvement?
What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc.
I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve.
For how long have I used the solution?
It's my second year of using IDERA Uptime Infrastructure Monitor.
What do I think about the stability of the solution?
IDERA Uptime Infrastructure Monitor is a stable solution.
What do I think about the scalability of the solution?
My organization can scale IDERA Uptime Infrastructure Monitor when it has additional resources to target. When increasing the number of nodes, the organization typically lets IDERA know ahead of time, and IDERA would include the additional cost from scaling in the next payment.
You can scale the solution without problems. It's a seamless process, so I rate its scalability as nine out of ten.
How are customer service and support?
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after subscribing, the support team was always available.
If you're a first-timer and haven't subscribed to the solution, you might not necessarily get the support you require. However, once you subscribe, the IDERA support team will put in a lot of effort to provide you with the support you need.
Overall, I'm satisfied with the support, so I'm giving the IDERA Uptime Infrastructure Monitor team a seven out of ten.
How would you rate customer service and support?
How was the initial setup?
Initially, my organization had to get support for setting up IDERA Uptime Infrastructure Monitor because of some system technicalities. Afterward, it became easier to set it up because of more familiarity with how to do it.
The initial setup for IDERA Uptime Infrastructure Monitor took one hour, and overall, I'm rating the setup as eight out of ten.
What's my experience with pricing, setup cost, and licensing?
I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but globally, pricing is reasonable. I'm rating pricing for the solution seven on a scale of one to ten.
Which other solutions did I evaluate?
We evaluated two open-source solutions, but I cannot recall their names. We went with IDERA Uptime Infrastructure Monitor because the open-source products weren't as stable.
What other advice do I have?
IDERA Uptime Infrastructure Monitor is deployed on the cloud, particularly on AWS and GCP.
My organization has around three hundred nodes and seven or eight IDERA Uptime Infrastructure Monitor users.
My rating for IDERA Uptime Infrastructure Monitor is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
