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IDERA Uptime Infrastructure Monitor vs LogicMonitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IDERA Uptime Infrastructure...
Ranking in Network Monitoring Software
87th
Ranking in IT Infrastructure Monitoring
71st
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
5
Ranking in other categories
No ranking in other categories
LogicMonitor
Ranking in Network Monitoring Software
6th
Ranking in IT Infrastructure Monitoring
8th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
49
Ranking in other categories
Application Performance Monitoring (APM) and Observability (9th), Container Monitoring (4th), Cloud Monitoring Software (5th), AIOps (6th)
 

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of IDERA Uptime Infrastructure Monitor is 0.6%, up from 0.2% compared to the previous year. The mindshare of LogicMonitor is 2.8%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
LogicMonitor2.8%
IDERA Uptime Infrastructure Monitor0.6%
Other96.6%
IT Infrastructure Monitoring
 

Featured Reviews

Nafiu Garba - PeerSpot reviewer
Special Assistant to the Governor ICT COO at a tech services company with 201-500 employees
It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices
What I like best about IDERA Uptime Infrastructure Monitor is that it offers different licensing types. Hence, it allows my organization to extend the services to clients and not just use the solution within the organization. My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices.
Anshuman Thakur - PeerSpot reviewer
Site Reliability Engineer at a comms service provider with 501-1,000 employees
Monitoring has reduced downtime and now enables proactive alerts across cloud workloads
When it comes to the improvement of LogicMonitor, I think there are a few points that can be improved. The first one is alert tuning, which takes time. It requires effort when trying to understand it for the first time. The defaults do not always match our workload patterns, so I have to adjust the thresholds to reduce noise and avoid alert fatigue. While the dashboards are solid, I sometimes wish that the UI was a bit more intuitive when drilling down quickly during an incident. There are many options and finding the exact view where I can identify the exact problem takes a few extra clicks. When an alert comes and I click on a LogicMonitor alert, it takes time to understand what the alert actually is and to go through the data points. The alert page specifically could be better. The alert tuning part can also be made more simple. The first area that could be better is alert clarity and routing. Sometimes alerts do not include enough immediate context, so I still have to spend a few minutes correlating data across views. Adding more actionable details directly in the alert would make the response even faster. LogicMonitor sometimes gives false alerts as well. For example, if an EC2 instance is down, it will not determine whether the EC2 instance has been deliberately turned off or if it is actually not responding. At that time, it will give false alerts. The clearing of alerts is also an issue. Once an issue is fixed, the alert should be cleared, but it takes a little time for that alert to be cleared. Another improvement that would be helpful is simpler customization for complex dashboards. It is powerful, but building highly tailored dashboards, especially across multiple environments, can feel heavy and time-consuming. I would also appreciate a stronger out-of-the-box AWS correlation, such as automatically grouping related issues across EC2, EBS, and ALBs in a way that reads as a single incident story. This would reduce the mental overhead during outages. Grouping incidents together, such as all the EC2 alerts, all the EBS alerts, or all the load balancer alerts would be beneficial. Overall, none of these are blockers, just some improving areas. There could be smarter anomaly detection out of the box that can catch unusual but important behavior without manual tuning of every threshold. Better tagging and dynamic grouping for EC2 instances would also be helpful. Cleaner alert de-duplication so a single underlying issue does not generate multiple redundant alerts would improve the system. More guided root cause workflows would be beneficial, such as providing the most likely causes based on correlated metrics. Faster search navigation across devices, dashboards, and alerts during incidents would also improve the platform.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"Now with the features given through up.time we have over 300 + monitors constantly checking every environment that we have and also checking databases for errors."
"Easy to setup and begin monitoring."
"Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent."
"LogicMonitor enables us to consistently really wow the customers by sorting that out."
"LogicMonitor improved on-premises infrastructure monitoring in several ways. One key feature was dynamic resource allocation, although we didn't utilize it much in our system. The main functionalities we benefited from were email alerts, network mapping, and dashboards."
"The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers."
"LogicMonitor gives us visibility into issues that we didn't even know existed."
"The features and capabilities of LogicMonitor that I liked the most is the assistance, as we have handmade assistance support available 24/7 and if we have any technical glitch or technical issues, the vendor support is available right away, which has made my work much easier."
"LogicMonitor has more features compared to CloudWatch in terms of real-time alerting, log ingestion, alerting, visualization dashboards, and complaint support."
"This is one of the excellent applications and portals I have used in my career, and it is a strong product for any enterprise, small, or medium-sized company that needs to handle or monitor large-scale devices, cloud devices, or servers."
"After deploying LogicMonitor into the hybrid cloud environment, money was saved."
 

Cons

"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
"Maintenance windows need to be streamlined."
"While you can restrict particular users to only see subsets of the reports, it isn't as easy as it could be."
"The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML."
"The APM part is somewhat lacking; they have made some attempts, but it is very rudimentary and I would not even categorize it as a solution to be honest."
"Additionally, it times out after every couple of minutes, perhaps 20 or 30 minutes."
"Reporting limitations exist with the product. When trying to create a dashboard that is useful for day-to-day monitoring, the native reporting is not that intuitive."
"LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor."
"There is a lack of automation, especially in terms of remediating problems. The problem is seen and identified, but there is a need and a gap where LogicMonitor can help us automate the remediation of the problem."
"The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments."
"The only functional area I can think of that has room for improvement would be the dashboards. They could use a refresh. It would be nice if there were more widgets and more types of widgets."
 

Pricing and Cost Advice

"I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but globally, pricing is reasonable. I'm rating pricing for the solution seven on a scale of one to ten."
"It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise."
"We are on an enterprise license plan, we are paying $7.75 per device a month. That is for a commitment of 350 devices. Anything that is over the 350 is charged at 1.2 times the rate; 1.2 times $7.75 would be the overage charge. We are looking at increasing our commitment to either 450 or 500 devices. It changes our pricing if we go to 450 devices, bringing it from $7.75 down to $7.70. If we go for 500 devices, it brings it from $7.75 down to $7.50. We will probably factor in the volume discount drop from $7.75 to $7.50 in our decision of whether we uplift or not. We also have some cloud monitors, which are about $500 a month."
"As a managed service provider, we have the highest level of licensing that they offer, so we don't have any extra fees. I believe there are some add-ons for some of the lower tiers of LogicMonitor service, but that's not something that we use with our agreement."
"The tool's pricing falls into the middle range."
"I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime."
"In terms of pricing, I would rate LogicMonitor four out of five."
"The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making.The features were very valuable to us because we could consolidate them into one platform and have a good user experience with the platform, our accounts, and the support team. That was the key driver for us. That was what we were looking for. We looked for a comprehensive solution that could provide advanced features all in one platform, and LogicMonitor was the solution that we chose. It definitely has a premium price. However, you are getting what you pay for in a very effective way. That was important in our decision-making."
"It's an enterprise-grade solution and competitively priced compared to the other solutions that are out there... Our organization is not huge, but LogicMonitor is worth every penny that we pay for it. I've never heard anyone say, "I'm not sure that we're getting good value for money from this product." It's integral to our business."
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Top Industries

By visitors reading reviews
Construction Company
26%
Comms Service Provider
22%
Financial Services Firm
12%
Computer Software Company
5%
Manufacturing Company
11%
Financial Services Firm
10%
Computer Software Company
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise13
Large Enterprise31
 

Questions from the Community

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What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What is your experience regarding pricing and costs for LogicMonitor?
My experience with pricing, setup cost, and licensing is that the licensing model has changed and is very confusing as it currently stands and overly complicated.
What needs improvement with LogicMonitor?
I do see negatives and areas for improvement in LogicMonitor. Obviously, there is always space for improvement. First of all, I believe the commercial aspects require improvement. At the moment, if...
 

Also Known As

IDERA UIM, uptime software up.time
No data available
 

Overview

 

Sample Customers

TeleComputing; Manitoba Hydro; Blevins Inc.; City of Malmö
Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Find out what your peers are saying about IDERA Uptime Infrastructure Monitor vs. LogicMonitor and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.