TestRail Reviews

Name: TestRail
Brand: IDERA
Rating: 4.0 (23 reviews)

Vendor: IDERA

4.0 out of 5

23 reviews
91% willing to recommend

What is TestRail?

TestRail helps you manage and track your software testing efforts and organize your QA department. Its intuitive web-based user interface makes it easy to create test cases, manage test runs and coordinate your entire testing process.

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TestRail is the #2 ranked solution in top Quality Management Tools. PeerSpot users give TestRail an average rating of 8.0 out of 10. TestRail is most commonly compared to OpenText Application Quality Management: TestRail vs OpenText Application Quality Management. TestRail is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Helped 865,384 peers since 2012

Featured TestRail reviews

StuartBarker

Managing Director at Corecom Quality Engineering

I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.

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StuartBarker

Managing Director at Corecom Quality Engineering

We use the solution for test management and reporting The integration with Jira and the ability for extra configurations are the most valuable features. The test suite management has room for improvement as well as better reporting. I would like the availability of some APIs included in a future…

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Khurram Jamil Khan

Head of SQA, Project Manager at Vroozi

We face some performance-related issues as our data grows. I rate the scalability an eight out of ten. Approximately 100 people in my organization use the product. Our employees work in different time zones. We use the tool five days a week. We rarely use the solution on weekends. We do not have any plans to increase the number of users.

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TestRail mindshare

As of August 2025, the mindshare of TestRail in the Test Management Tools category stands at 11.4%, down from 13.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Test Management Tools

PeerResearch reports based on TestRail reviews

Type	Title	Date
Category	Test Management Tools	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	TestRail vs OpenText Application Quality Management	Aug 20, 2025	Download
Comparison	TestRail vs Tricentis qTest	Aug 20, 2025	Download
Comparison	TestRail vs TFS	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
OpenText Application Quality Management	4.0	12.5%	89%	208 interviews Add to research
TFS	4.0	6.5%	87%	99 interviews Add to research

Valuable Features

TestRail's key benefits include ease of organizing test cases, an intuitive interface, and efficient test management. Its integration with JIRA and API support for automation enhance usability. Reporting capabilities, including dashboards and statistics, are highly valued. Users appreciate the ability to export/import test scenarios, link test cases, and the reliability and stability essential for global accessibility. Features like LDAP authentication, user ID control, and attachment support further streamline workflows. The simplicity and ease of learning stand out significantly.

"The biggest advantage of using TestRail is its simplicity and intuitive interface."
"I use the solution for test management."
"The product’s most valuable feature is the UI. The structure of test cases is easy to understand."

Room for Improvement

TestRail has areas for improvement, including more flexible reporting options, customizable dashboards, and enhanced integration capabilities with tools like JIRA. Users find difficulties with roles and rights management, require the ability to map test cases to requirements, and desire features like built-in defect management. Improvements in user interface design, API functionality, and customer support response times are also necessary, alongside better performance and synthetic data creation options. Additionally, the pricing structure could be reviewed.

"Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to speak to a person, and arranging such calls is not easy."
"TestRail should improve its pricing."
"The platform needs improvement regarding performance and creating links."

ROI

Users reported significant improvements in test management efficiency and team productivity with TestRail. They mentioned notable time savings and streamlined test case organization. By providing better insights and tracking capabilities, TestRail helped in faster identification of issues, resulting in quicker release cycles. The centralized platform allowed for easier collaboration, leading to reduced manual effort and enhanced consistency in testing processes, directly impacting the project's return on investment positively.

Pricing

TestRail pricing offers flexibility with options like annual per-user licensing and monthly subscriptions. Users commend the cloud version for eliminating infrastructure costs, while some find the on-premise setup pricier due to associated infrastructure and maintenance costs. Discounts are available, though the initial price may be considered midrange to some, with costs based on user tiers. Overall, enterprise users find pricing aligns with the features provided, though exploring alternatives is advised.

"The product has a reasonable price in terms of the features."
"The solution is quite reasonably priced for what it offers and offers a monthly subscription model."
"The product is not much expensive."

Popular Use Cases

Organizations primarily use TestRail for test management, creating test cases, managing test repositories, and generating reports. It integrates with Jira for task tracking and supports geographically distributed teams. TestRail facilitates administration tasks such as onboarding, granting permissions, and providing user guidance. It serves as a central repository, aiding in task management and UI testing, proving valuable during projects for assigning test cases, tracking defects, and running automation flows in CI/CD environments.

Service and Support

Customer service and support of TestRail are generally considered effective, with quick response times and satisfactory resolutions reported by many. Some find self-service options like the knowledge base and community page useful. However, there are mixed experiences regarding direct support, with some finding improvements necessary, especially in resolving complex issues and arranging direct calls, which can be challenging. Email and chat are the primary support channels, and while most issues are addressed, not all are resolved promptly.

Deployment

Most users find TestRail's initial setup straightforward, especially its cloud version. Some report it takes minutes, while others needed a week for integration. Customization can be challenging, requiring PHP coding. Previous experience can ease the setup. For on-premises setups, configuration and security measures like Okta authentication are key. Users responsible for installation and user management also highlight effectiveness, rating setup experience highly in terms of simplicity and efficient deployment.

Scalability

TestRail supports scalability well, handling growth from few users to hundreds without significant issues. Performance concerns remain minimal, with most users reporting stability even with increased usage. Licenses can be added seamlessly as usage expands. Maintenance generally requires minimal resources. Some users experience performance challenges as data volume increases, yet many rate its scalability highly. TestRail's community aids users in maximizing scalability benefits.

Stability

Users report strong stability with TestRail, experiencing no significant issues over months of use. Most give high ratings, with many scoring it ten out of ten, indicating satisfaction with its performance. Occasional problems are described as rare and quickly resolved with coordination between IT teams.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our TestRail Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

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Top industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

11%

Financial Services Firm

Insurance Company

Healthcare Company

Comms Service Provider

Media Company

Educational Organization

Construction Company

Real Estate/Law Firm

Wholesaler/Distributor

Government

University

Retailer

Performing Arts

Legal Firm

Energy/Utilities Company

Outsourcing Company

Recreational Facilities/Services Company

Consumer Goods Company

Aerospace/Defense Firm

Pharma/Biotech Company

Marketing Services Firm

Non Profit

Hospitality Company

Logistics Company

Training & Coaching Company

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Learn more about TestRail

Easily track and follow the status of individual tests, milestones and projects with dashboards and activity reports. Get real-time insights into your testing progress and boost productivity with personalized todo lists, filters and email notifications. Efficient test management, get started today!

TestRail was previously known as TestRail by Gurock.