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TestRail pros and cons

Vendor: IDERA

4.0 out of 5

22 reviews
90% willing to recommend

584 followers

Pros & Cons summary

TestRail excels in test case organization with a robust API for integrating automated results, enhancing collaboration via Confluence and Jira. Known for stability, it simplifies test management with flexible reporting, though it lacks report customization and built-in defect management. Despite extensive API integration, ease of use with automation tools needs improvement. Customer support and pricing are noted for potential enhancement, with criticisms of slow responses and high costs.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Most valuable features are ease of organizing test cases and a great API for sending results from automated test runs into the database.

Integration with Confluence and JIRA is beneficial for seamless project management.

Users appreciate the reliability and stability, ensuring TestRail is operational 24/7.

The dashboard and various test case templates are highly valued for reporting and test artifact maintenance.

The biggest advantage is the simplicity and intuitive interface for managing tests efficiently.

CONS

Reporting features could be more flexible, such as adding a description section for test scenarios and improving custom report creation.

Integration options, particularly with the API and automated tests, require multiple requests and are not straightforward with Jenkins.

Lack of a defect management module leads to dependency on external tools like JIRA, complicating traceability and defect tracking.

Mainframe testing and automated access granting need enhancement; current manual processes are time-consuming and error-prone.

The pricing strategy and customer support, mainly through chat and emails, need improvement as direct communication methods are difficult to arrange.

TestRail Pros review quotes

HA

IT Testing Manager at a tech services company with 201-500 employees

Sep 22, 2019

The most valuable features are the flexibility, ease of use for writing new test cases, the test plans, and the composition.

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reviewer1721022

Lead Engineer - Automation at IMS Health Holdings, Inc.

Nov 20, 2021

The feature that I have found most valuable is the dashboard.

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Managing Director at Corecom Quality Engineering

Sep 4, 2023

I haven't faced any stability issues using the solution. Stability-wise, I rate the solution a ten out of ten.

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SB

Test Architect at Zest Consulting

Aug 18, 2019

The most valuable features are the reporting in the dashboard and the general way in which we can create test runs is helpful.

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reviewer1154316

Quality Assurance Manager at a financial services firm with 10,001+ employees

Nov 12, 2020

From a testing perspective, the management is awesome. I am able to do testing and then add the reporting and the evidence. It is fair in terms of the price that you're paying. You get what you're paying for.

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Senior Software Quality Assurance Engineer

Sep 18, 2017

The ability to time test runs gives the tester the ability to compare calculated times to actual times it takes for a test case to run.

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Quality and Technical Support Department Manager at dsquares

Feb 20, 2022

The most valuable features of TestRail by Gurock are the user experience, it's very easy to learn. There is no learning curve needed to work on projects and manage the test cases, it is easy. Exporting and importing are simple.

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Khurram Jamil Khan

Head of SQA, Project Manager at Vroozi

Jul 5, 2023

The product helps us create test cases and reports.

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IH

Project Manager at a computer software company with 501-1,000 employees

Sep 15, 2019

The solution is very stable. We've never had any issues with it.

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Software Affiliate at a pharma/biotech company with 1,001-5,000 employees

Jan 28, 2022

The features that I have found most valuable are that there are various test case templates and test artifact maintenance.

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TestRail Cons review quotes

HA

IT Testing Manager at a tech services company with 201-500 employees

Sep 22, 2019

It's not easy to create a custom report. It's not straightforward. A good improvement would be if there was a way to report and create a custom report without using a plugin or scripting language.

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reviewer1721022

Lead Engineer - Automation at IMS Health Holdings, Inc.

Nov 20, 2021

With TestRail, the APIs are there, but they may not be able to easily integrate with the Jenkins.

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Managing Director at Corecom Quality Engineering

Sep 4, 2023

I have faced some issues with the integration between TestRail and Jira, which haven't been permanently resolved yet.

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Free Report: TestRail Reviews and More

Learn what your peers think about TestRail. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

845,406 professionals have used our research since 2012.

SB

Test Architect at Zest Consulting

Aug 18, 2019

It would be useful if it had its own issue management system. At the moment, it's purely a test management tool and you have to link to a defect management tool, like JIRA. It would be useful if there was an option to use its own defect management tool so that it's integrated and not two separate tools.

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reviewer1154316

Quality Assurance Manager at a financial services firm with 10,001+ employees

Nov 12, 2020

I do see room for lots of improvement in it. In terms of usability, duplication with test cases and constant creation of projects isn't easy. There is also too much API integration into automation tools, which is not there in ALM with UFT. Instead of setting it up as a project and using it, we set it up as a system for usability. It also lacks in the traceability aspect. For traceability, you need to use the JIRA plugin and drag traceability on JIRA, but the functionality is still quite limited. The biggest gap is mainframe testing. It would be good if I could start with mainframe testing. Manual granting of access is another issue. There is no API that I could use with another system where it is automated. There is an API for loading somebody to a project but not for adding to the application.

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Senior Software Quality Assurance Engineer

Sep 18, 2017

It would be nice to have a description section when creating the test scenario itself so I can indicate what the configuration should be.

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Quality and Technical Support Department Manager at dsquares

Feb 20, 2022

TestRail by Gurock could improve by adding a defect management module tool. It would add a lot of value if I want to install it and I don't have Jira or an isolating team. For example, if I am providing a service it's separated from the development team, it then would be better to have defect management included with the test management. However, as it is now I need to be integrated with Jira or another defect management tool to complete the testing process.

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Khurram Jamil Khan

Head of SQA, Project Manager at Vroozi

Jul 5, 2023

The reports should be more user-friendly.

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IH

Project Manager at a computer software company with 501-1,000 employees

Sep 15, 2019

I've encountered at some point, some difficulties on the administration side, but I don't remember exactly what they were.

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Software Affiliate at a pharma/biotech company with 1,001-5,000 employees

Jan 28, 2022

Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow.

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Show 10 more reviews (out of 22)

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