Try our new research platform with insights from 80,000+ expert users

OpenText Silk Central vs TestRail comparison

OpenText and IDERA are both solutions in the Test Management Tools category. OpenText is ranked #14 with an average rating of 7.0, while IDERA is ranked #2 with an average rating of 8.2. OpenText holds a 1.6% mindshare in TMT, compared to IDERA’s 10.1% mindshare. Additionally, 81% of OpenText users are willing to recommend the solution, compared to 91% of IDERA users who would recommend it.
OpenText Silk Central
Read 10 OpenText Silk Central reviews
  • 287 Views
  • 287 Comparison Views
81% willing to recommend
TestRail
Read 23 TestRail reviews
  • 1,438 Views
  • 1,165 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Sep 16, 2024

OpenText Silk Central and TestRail are prominent software testing management tools. Users tend to prefer TestRail based on its overall features and value for price, although OpenText Silk Central excels in some areas.

Features: OpenText Silk Central offers comprehensive test management capabilities, integration with other OpenText products, and strong reporting features. TestRail provides user-friendly navigation, extensive customization options, and powerful reporting tools.

Room for Improvement: OpenText Silk Central needs better integration with third-party tools, improved performance speed, and a more intuitive user interface. TestRail could enhance its email notifications, offer more detailed analytics, and improve mobile accessibility.

Ease of Deployment and Customer Service: OpenText Silk Central's deployment process is smooth but requires more configuration time. Customer service is reliable but slow. TestRail features quick and easy deployment with minimal setup time. Customer service is highly responsive and helpful.

Pricing and ROI: OpenText Silk Central has higher initial setup costs but offers good ROI over time. TestRail provides a more affordable setup cost and quicker return on investment due to its lower pricing and efficient functionality.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed OpenText Silk Central vs. TestRail Report (Updated: September 2025).
Buyer's Guide
OpenText Silk Central vs. TestRail
September 2025
Download the complete report
Helped 869,785 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
OpenText Silk Central enhances test management, project visibility, and collaboration, leading to reduced costs, faster delivery, and higher productivity.
Sentiment score
4.5
TestRail improved productivity, collaboration, and accuracy in test management, providing valuable reporting, integrations, and an intuitive interface for users.
No quotes available
For more quotes and insights, download the OpenText Silk Central report
Time-wise, it saves about fifteen to twenty percent compared to Excel, and money-wise, it's around ten percent.
For more quotes and insights, download the TestRail report
 

Customer Service

Sentiment score
6.3
OpenText Silk Central is praised for its responsive, knowledgeable customer service, efficient technical support, and quick response times.
Sentiment score
2.5
TestRail offers responsive support, but complex issues often require improved service, with users favoring self-service resources and community help.
No quotes available
For more quotes and insights, download the OpenText Silk Central report
I personally escalate Leapwork issues with the Leapwork support tech team, and they are very quick to solve problems.
Sometimes, you really need to speak to a person, and arranging such calls is not easy.
For more quotes and insights, download the TestRail report
 

Scalability Issues

Sentiment score
1.0
OpenText Silk Central is praised for scalability, flexibility, robust performance, supporting diverse projects, extensive collaboration, and seamless system integration.
Sentiment score
9.2
TestRail offers robust scalability and stability, handling varied team sizes effectively, though user monitoring improvements are noted.
No quotes available
For more quotes and insights, download the OpenText Silk Central report
When I started automation testing in my current company, we only had 10-20 automated test cases integrated with TestRail, but we gradually increased to 100, 200, 1000, and 2000 cases.
I have never experienced any issues with its scalability.
For more quotes and insights, download the TestRail report
 

Stability Issues

Sentiment score
1.0
OpenText Silk Central is reliable, handles extensive workloads, scales with business growth, and provides stable performance with minimal downtime.
Sentiment score
5.3
TestRail is highly praised for its stability, with users experiencing rare, quickly resolved issues and consistently rating it highly.
 

Room For Improvement

Users suggest improvements for OpenText Silk Central in reporting, integration, setup, test environment support, performance, and navigation.
TestRail needs improvements in reporting, integration, user interface, defect management, API, technical support, pricing, and AI features.
It is designed more for Waterfall than Agile, so it is not as efficient as it could be.
For more quotes and insights, download the OpenText Silk Central report
I would appreciate AI features that help design test cases based on documented requirements.
For more quotes and insights, download the TestRail report
 

Setup Cost

<p>OpenText Silk Central provides enterprise pricing options, balancing initial costs with comprehensive features, support, and significant return on investment.</p>
Enterprise users have mixed views on TestRail's pricing, appreciating discounts and scalability despite recurring costs and no perpetual license.
 

Valuable Features

OpenText Silk Central excels in test management, tool integration, reporting, ease of use, customization, automation, and effective large-scale test case management.
TestRail offers intuitive test management, effective integrations, and user-friendly features for efficient, cost-effective test execution and organization.
The reporting is probably the most valuable feature.
For more quotes and insights, download the OpenText Silk Central report
The reporting capabilities and the simplicity of it make it user-friendly, as new users can easily understand the tool.
It significantly saves effort in managing test execution and managing all test cases.
For more quotes and insights, download the TestRail report
ChrisWilliams1 - PeerSpot reviewerreviewer2738853 - PeerSpot reviewer
SB
 

Categories and Ranking

OpenText Silk Central
Ranking in Test Management Tools
14th
Average Rating
7.8
Reviews Sentiment
2.3
Number of Reviews
10
Ranking in other categories
Test Design Automation (4th)
TestRail
Ranking in Test Management Tools
2nd
Average Rating
8.0
Reviews Sentiment
6.1
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Test Management Tools category, the mindshare of OpenText Silk Central is 1.6%, up from 1.5% compared to the previous year. The mindshare of TestRail is 10.1%, down from 13.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools Market Share Distribution
ProductMarket Share (%)
TestRail10.1%
OpenText Silk Central1.6%
Other88.3%
Test Management Tools
 

Featured Reviews

ChrisWilliams1 - PeerSpot reviewer
Reporting efficacy and collaboration improve despite outdated features
I do this for my own benefit, and it has nothing to do with any company views. I work as a permanent employee for a government department. OpenText Silk Central is coming to the end of its support, so we will have to move to something else, but I do not know what the other solution will be. Automation is quite immature at our place. It has only really started, so there is no integration with OpenText Silk Central. I would give it a rating of 7 out of 10; it could be 7.5. It just lacks certain features that would make it a higher grade if it had more modern features.
Read full review
StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.
Read full review
report
See which vendors are best for you
Use our free recommendation engine to learn which Test Management Tools solutions are best for your needs.
See recommendations
869,785 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
16%
Manufacturing Company
12%
Financial Services Firm
9%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

What needs improvement with OpenText Silk Central?
It can be a bit slow sometimes, and it has not got some of the modern features many of the other competitors have. I am talking about features such as traceability matrix; it is designed more for W...
See all answers
What is your primary use case for OpenText Silk Central?
I could leave my opinion on some ALM that I have been working with lately. Recently, I have been working with Silk, Azure DevOps, but in the past, I have worked with ALM, QC, and all that kind of s...
See all answers
What advice do you have for others considering OpenText Silk Central?
I do this for my own benefit, and it has nothing to do with any company views. I work as a permanent employee for a government department. OpenText Silk Central is coming to the end of its support,...
See all answers
What do you like most about TestRail by Gurock?
I use the solution for test management.
See all answers
What is your experience regarding pricing and costs for TestRail by Gurock?
Pricing is reasonable for TestRail. It offers good value for money.
See all answers
What needs improvement with TestRail by Gurock?
In TestRail, there is significant difficulty with roles and rights. They are not in the mainstream. The person who has the license has all the rights, which is understandable, but TestRail needs to...
See all answers
 

Comparisons

OpenText Application Quality Management vs OpenText Silk Central Logo
OpenText Application Quality Management vs OpenText Silk Central
Compared 100% of the time
More OpenText Silk Central Competitors
Tricentis qTest vs TestRail Logo
Tricentis qTest vs TestRail
Compared 24% of the time
TFS vs TestRail Logo
TFS vs TestRail
Compared 15% of the time
Zephyr Enterprise vs TestRail Logo
Zephyr Enterprise vs TestRail
Compared 8% of the time
Katalon Test Ops vs TestRail Logo
Katalon Test Ops vs TestRail
Compared 8% of the time
Tricentis Tosca vs TestRail Logo
Tricentis Tosca vs TestRail
Compared 7% of the time
More TestRail Competitors
 

Product Reports

Buyer's Guide
OpenText Silk Central
September 2025
OpenText Silk Central reportDownload OpenText Silk Central product report
Buyer's Guide
TestRail
September 2025
TestRail reportDownload TestRail product report
 

Also Known As

Micro Focus Silk Central, Borland Silk Central, Silk Central
TestRail by Gurock
 

Overview

Silk Central is an open test management solution which unifies all test assets into one easy-to-use planning, tracking, reporting and execution hub. Silk Central enables you to gain control, collaboration and traceability across all areas of your software testing, whether your methodology is Agile, Traditional or hybrid. Silk Central provides integration of requirements, manual and automated tests, defect tools and your test execution, giving full traceability of the quality of your software testing regardless of role.
OpenText

TestRail helps you manage and track your software testing efforts and organize your QA department. Its intuitive web-based user interface makes it easy to create test cases, manage test runs and coordinate your entire testing process.

Easily track and follow the status of individual tests, milestones and projects with dashboards and activity reports. Get real-time insights into your testing progress and boost productivity with personalized todo lists, filters and email notifications. Efficient test management, get started today!

IDERA
 

Sample Customers

AmBank Group, Krung Thai Computer Services, Deakin University
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Buyer's Guide
OpenText Silk Central vs. TestRail
September 2025
Free Report: OpenText Silk Central vs. TestRail
Find out what your peers are saying about OpenText Silk Central vs. TestRail and other solutions. Updated: September 2025.
DOWNLOAD NOW
869,785 professionals have used our research since 2012.
See our OpenText Silk Central vs. TestRail report.
See our list of best Test Management Tools vendors.

We monitor all Test Management Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.