OpenText Silk Central vs TestRail comparison

OpenText and IDERA are both solutions in the Test Management Tools category. OpenText is ranked #20, while IDERA is ranked #2 with an average rating of 8.3. OpenText holds a 1.6% mindshare in TMT, compared to IDERA’s 11.2% mindshare. Additionally, 80% of OpenText users are willing to recommend the solution, compared to 90% of IDERA users who would recommend it.

OpenText Silk Central

Read 9 OpenText Silk Central reviews

288 Views
288 Comparison Views

80% willing to recommend

TestRail

Read 22 TestRail reviews

1,875 Views
1,538 Comparison Views

90% willing to recommend

OpenText Silk Central

TestRail

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Executive SummaryUpdated on Sep 16, 2024

OpenText Silk Central and TestRail are prominent software testing management tools. Users tend to prefer TestRail based on its overall features and value for price, although OpenText Silk Central excels in some areas.

Features: OpenText Silk Central offers comprehensive test management capabilities, integration with other OpenText products, and strong reporting features. TestRail provides user-friendly navigation, extensive customization options, and powerful reporting tools.

Room for Improvement: OpenText Silk Central needs better integration with third-party tools, improved performance speed, and a more intuitive user interface. TestRail could enhance its email notifications, offer more detailed analytics, and improve mobile accessibility.

Ease of Deployment and Customer Service: OpenText Silk Central's deployment process is smooth but requires more configuration time. Customer service is reliable but slow. TestRail features quick and easy deployment with minimal setup time. Customer service is highly responsive and helpful.

Pricing and ROI: OpenText Silk Central has higher initial setup costs but offers good ROI over time. TestRail provides a more affordable setup cost and quicker return on investment due to its lower pricing and efficient functionality.

To learn more, read our detailed OpenText Silk Central vs. TestRail Report (Updated: July 2025).

Buyer's Guide

OpenText Silk Central vs. TestRail

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Silk Central

Ranking in Test Management Tools

20th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Test Design Automation (4th)

TestRail

Ranking in Test Management Tools

2nd

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Test Management Tools category, the mindshare of OpenText Silk Central is 1.6%, down from 1.8% compared to the previous year. The mindshare of TestRail is 11.2%, down from 13.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Test Management Tools

Featured Reviews

it_user685080

Test Governance at Poste Italiane

A powerful platform and strong technical support help us to make the right decisions

We are primarily interested in improving the flexibility to customize parts of the tool. At this point, we feel that the customization is bad. For example, we would like to be able to automatize internal projects. We would like like to see the visibility improved, and want to perform certain tests faster. We would also like to manage the integration testing end-to-end. This is very important to us. In terms of usability and the interface, a few small improvements can lead to a lot of benefits. The interface is good but can be improved. The section on managing requirements for testing has to be improved. This is an old feature that has not been updated at the same rate as the rest of the tool.

Read full review

StuartBarker

Managing Director at Corecom Quality Engineering

A tool that provides effective test management and real-time reporting capabilities

I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability of this solution is very good. In our experience it is approximately ninety-nine percent."

"I use the product to create test cases and share them with my team and manager."

"I was on the lookout for automation testing on the browser and I believe this tool is very interesting in that matter. The solution is useful for UI testing. You just need to add the URL that is to be checked."

"The ability to time test runs gives the tester the ability to compare calculated times to actual times it takes for a test case to run."

"I use the solution for test management."

"Most valuable features are the ease of organizing test cases and a great API for sending results from automated test run results into the database."

"The solution is very stable. We've never had any issues with it."

"Reliable and stable. It is important that TestRail be up and running 24/7 as we have users around the world using it."

"From a testing perspective, the management is awesome. I am able to do testing and then add the reporting and the evidence. It is fair in terms of the price that you're paying. You get what you're paying for."

More TestRail pros

Cons

"We would also like to manage the integration testing end-to-end."

"It's not easy to create a custom report. It's not straightforward. A good improvement would be if there was a way to report and create a custom report without using a plugin or scripting language."

"It would be useful if it had its own issue management system. At the moment, it's purely a test management tool and you have to link to a defect management tool, like JIRA. It would be useful if there was an option to use its own defect management tool so that it's integrated and not two separate tools."

"Their customer support could be improved. Sometimes we struggle with that. It could be faster. Whenever we raise any query, they get back to you but the turnaround time is very slow."

"TestRail should improve its pricing."

"It would be nice if they would add an export to Word."

"With TestRail, the APIs are there, but they may not be able to easily integrate with the Jenkins."

"I do see room for lots of improvement in it. In terms of usability, duplication with test cases and constant creation of projects isn't easy. There is also too much API integration into automation tools, which is not there in ALM with UFT. Instead of setting it up as a project and using it, we set it up as a system for usability. It also lacks in the traceability aspect. For traceability, you need to use the JIRA plugin and drag traceability on JIRA, but the functionality is still quite limited. The biggest gap is mainframe testing. It would be good if I could start with mainframe testing. Manual granting of access is another issue. There is no API that I could use with another system where it is automated. There is an API for loading somebody to a project but not for adding to the application."

"It would be nice to have a description section when creating the test scenario itself so I can indicate what the configuration should be."

More TestRail cons

Pricing and Cost Advice

"The cost of this tool, in terms of licensing, is not large."

"The product is not much expensive."

"The price of the solution is based on how many users you have per year. When you grow, it is segmented, For example, 10 to 25, you have a price, and more than 50, or 100, you need to take the enterprise license. I don't think we will reach this point."

"Pricing for small teams seems correct with respect to competitors."

"Negotiate the best deal you can."

"The product has a reasonable price in terms of the features."

"I give the price a five out of ten."

"The solution is quite reasonably priced for what it offers and offers a monthly subscription model."

"Its price is definitely not more. If they introduce automation, they can charge more."

More TestRail pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about TestRail by Gurock?

I use the solution for test management.

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What is your experience regarding pricing and costs for TestRail by Gurock?

Pricing is reasonable for TestRail. It offers good value for money.

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What needs improvement with TestRail by Gurock?

TestRail lacks the functionality to map test cases to requirements and risks. While integration with another tool is a workaround, it doesn't fully meet my needs. Additionally, I would appreciate A...

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Comparisons

OpenText Application Quality Management vs OpenText Silk Central

Compared 100% of the time

More OpenText Silk Central Competitors

Tricentis qTest vs TestRail

Compared 26% of the time

TFS vs TestRail

Compared 16% of the time

Zephyr Enterprise vs TestRail

Compared 15% of the time

CucumberStudio vs TestRail

Compared 8% of the time

SmartBear TestComplete vs TestRail

Compared 8% of the time

More TestRail Competitors

Product Reports

Buyer's Guide

Test Management Tools

July 2025

Download OpenText Silk Central product report

Buyer's Guide

TestRail

June 2025

Download TestRail product report

Also Known As

Micro Focus Silk Central, Borland Silk Central, Silk Central

TestRail by Gurock

Overview

Silk Central is an open test management solution which unifies all test assets into one easy-to-use planning, tracking, reporting and execution hub. Silk Central enables you to gain control, collaboration and traceability across all areas of your software testing, whether your methodology is Agile, Traditional or hybrid. Silk Central provides integration of requirements, manual and automated tests, defect tools and your test execution, giving full traceability of the quality of your software testing regardless of role.

OpenText

TestRail helps you manage and track your software testing efforts and organize your QA department. Its intuitive web-based user interface makes it easy to create test cases, manage test runs and coordinate your entire testing process.

Easily track and follow the status of individual tests, milestones and projects with dashboards and activity reports. Get real-time insights into your testing progress and boost productivity with personalized todo lists, filters and email notifications. Efficient test management, get started today!

IDERA

Sample Customers

AmBank Group, Krung Thai Computer Services, Deakin University

Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung

Buyer's Guide

OpenText Silk Central vs. TestRail

July 2025

Free Report: OpenText Silk Central vs. TestRail

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