Compare IDERA vs Planview

IDERA

Based on 95 reviews.

Planview

Based on 151 reviews.

Latest Research

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

September 2026

Planview Portfolios vs. IDERA ER/Studio

Updated: September 2026

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

September 2026

IDERA ER/Studio vs. Planview Portfolios

Updated: September 2026

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

IDERA ER/Studio

Newmont Mining, Entrust, Accolade, TalkTalk, Catalina, Protective Life, NTT Data, dir systèmes, Microsoft; American Express, Astellas Pharma, AstraZeneca, Coriant, Fedex, GlaxoSmithKline, PepsiCo, Prudential, Wells Fargo

Planview Portfolios

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO

Planview Barometer

Ethias

Popular Solutions

IDERA ER/Studio

4 reviews

TestRail

4 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

Planview Portfolios

8 reviews

Planview PPM Pro

0 reviews

Planview Daptiv

1 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

12%

Construction Company

11%

Comms Service Provider

Construction Company

11%

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Monabi Kingsley
Project Manager at 3M
Planview Portfolios is used for work management, scheduling, and milestone communication, resource management, and...
Read full review of Planview Portfolios »
VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Anonymous User
Senior Tech Manager at a manufacturing company
This was an enterprise rollout of Planview, as well as a number of projects. One of them had me as the senior project...
Read full review of Planview ProjectPlace »
Eli Gerson
Manager of Innovation at Ameren Corporation
The team I'm on within our company does corporate planning and strategy. We're the innovation team within that world....
Read full review of Planview IdeaPlace »

Review 1 of 5

Customer Service

Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
I haven't had many cases with technical support, mostly just a few related to licensing. For example, during the...
Read full review of Aqua Data Studio »
ChristineAnderssen
Release and Test Manager at a consultancy
With regards to customer service and support, it depends on whether you're talking about the vendor directly. Our...
Read full review of TestRail »
Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
StuartBarker
Managing Director at Corecom Quality Engineering
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
Uros Gavric
QA Automation Engineer at a computer software company
I haven't used their tech support directly because all I needed was info that I was able to find in their knowledge...
Read full review of TestRail »
Anonymous User
Database Administrator at a energy/utilities company
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »
David Nemec
Oracle developer at OKsystem a.s.
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Stuart Barker
Test Architect at Zest Consulting
I have never needed to contact customer support. I have posted questions on the community page. The community support...
Read full review of TestRail »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Stuart Barker
Test Architect at Zest Consulting
Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to...
Read full review of TestRail »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
Software Engineer in Research & Development at a tech consulting company
Very good.
Read full review of TestRail »
Jean-Luc Mercier
Managing Partner at DXC Technology
There is plenty of documentation available online for assistance, making it straightforward to address any issues.
Read full review of IDERA ER/Studio »
Anonymous User
Automation Test Engineer Il at a computer software company
My team who manages licensing and administrative tasks, including HR people and IT people, escalate their queries to...
Read full review of TestRail »
Anonymous User
IT - Server Administration
Customer Service: Although I haven't contacted customer service often, the response has always been prompt, courteous...
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Software Enginner at a tech company
We had a few issues with the deployment, but it was mostly due to our lack of experience. We were able to get online...
Read full review of IDERA SQL Secure »
Anonymous User
Sr Data Integration Modeler at a insurance company
The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable...
Read full review of IDERA ER/Studio »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »

Review 1 of 30

VishalSingh11
Director BPM at a marketing services firm
We have vendor support. We connect with them for any critical issues. We raise the incident with them, and then they...
Read full review of Planview AdaptiveWork »
Brian Chege
Business Development Manager at Walmart
Customer support is very strong, and the ability to configure the tool to our company needs through customization is...
Read full review of Planview Portfolios »
Eduardo Maya
PMO at Hoteles City Express
We have a connection-related problem. We have been asking them for a solution for about two months, but we still...
Read full review of Planview ProjectPlace »
Antonio Lira
Territory Manager LATAM at LeaseWeb
They have very good customer service and technical support.
Read full review of Planview Daptiv »
Anonymous User
Manager, PM Tools at a logistics company
We have used the professional services for the integrations. Their support is good except when the applications don't...
Read full review of Planview Portfolios »
Anonymous User
Management consultant at Sloan Consulting
The technical support is excellent and responsive. Planview has a very active user community that they promote.
Read full review of Planview PPM Pro »
JoanSureshkumar
Sr Innovation Coordinator at Advance Auto Parts, Inc.
I love our Spigit team and the team that I have been working with. Anytime we have any issues that are quick, the IT...
Read full review of Planview IdeaPlace »
Anonymous User
Site Reliability Engineer at a wholesaler/distributor
I usually just Google online or going to their site. I think their site's very robust, explains a lot, and you can...
Read full review of Planview ProjectPlace »
Anonymous User
Innovation Manager at a financial services firm
We moved single sign-on vendors. The tech support was a wonderful resource helping with that, as we had quite a few...
Read full review of Planview IdeaPlace »
Anonymous User
Senior Enterprise Architect at a financial services firm
Customer Service: 7 out of 10 Technical Support: 7 out of 10
Read full review of Planview Portfolios »
Carsten Mueglitz
PPMS Manager at a pharma/biotech company
The quality of the support depends on the technician you get. Overall the expirence is really good and if there are...
Read full review of Planview Portfolios »
Mason Zantow
Process Improvement Facilitator-Lean Six Sigma Black Belt at a healthcare company
I haven't had to deal with them at all.
Read full review of Planview AgilePlace »
Dawn McClure
IT Project Manager at a manufacturing company
I haven't contacted technical support but the admin has. Support has been responsive and knowledgeable.
Read full review of Planview PPM Pro »
Anonymous User
Enterprise Architect at Qualcomm Incorporated
On a scale of one to ten, I would rate the technical support an eight. It depends on the question that I asked...
Read full review of Planview Portfolios »
Anonymous User
Planview System Admin/Project Coordinator IT PMO at a pharma/biotech company
Customer Service: Customer service is hit and miss. GREAT front-end c/s; not so great once you're up and running....
Read full review of Planview Portfolios »
Anonymous User
Program Manager at a healthcare company
I would rate their technical support a six out of ten. It's slow. Oftentimes it would be faster to just speak with...
Read full review of Planview PPM Pro »
Anonymous User
System Administrator at a financial services firm
I would rate technical support a six out of ten. Most of the time, if a ticket is open for an issue or we are not...
Read full review of Planview Portfolios »
Gabriela Cerasela Stan
IT Business Analyst at a manufacturing company
I haven't spoken to Planview Projectplace technical support because there was no need. My company has an IT...
Read full review of Planview ProjectPlace »
Anonymous User
Manufacturing Manager, Capital COE at a manufacturing company
We meet with our Planview representative once a week. If we have any questions, we just ask her, then she gets us the...
Read full review of Planview AgilePlace »
AnthonyWeisse
Senior Project Manager at Husch Blackwell
We've only had a few instances where we contacted technical support. The experience has been excellent.
Read full review of Planview PPM Pro »
Anonymous User
Product Manager at a tech vendor
The core team deals with support, and I don't deal with it directly. My interactions are primarily with the core...
Read full review of Planview AdaptiveWork »
Steven_Lee
Senior Engineer at Northwestern Mutual
We interact with technical support quite often, whether it's deployments, bugs, or errors that we run into. We work...
Read full review of Planview Portfolios »
JenniferStokes
Director, Project Management at TradeStation
The technical support has been good to date.
Read full review of Planview PPM Pro »
Anonymous User
Senior Analyst - Business Systems at a financial services firm
I would give them 9 out of 10.
Read full review of Planview PPM Pro »
MayaFlowers
Enterprise Portfolio Analyst at Wellmark
We do use the technical support. We always have a good experience. We have dedicated people who we can work with to...
Read full review of Planview Portfolios »
Gireesh Talur
Planview Administrator at AXA XL
Technical support helps us a lot whenever we face an issue or raise a request. They resolve them within two days.
Read full review of Planview Portfolios »
Anonymous User
Senior Director at a pharma/biotech company
Technical support is fair. Some people are very talented and very knowledgeable but others are not. They're generally...
Read full review of Planview Portfolios »
RebeccaMorrison
Director Enterprise Applications at Nassau Health Care Corporation
With respect to the technical support, they are one of the best vendors I've ever worked with. When we had issues...
Read full review of Planview PPM Pro »
Anonymous User
Sr IT Consultant at a university
We are not very happy with the customer service. This is one of our main pain points. It doesn't cover the entirety...
Read full review of Planview Portfolios »
Anonymous User
Director of IT Application Development at a construction company
The technical support is very good. We haven't had a lot of times that we interacted with them, but every time has...
Read full review of Planview PPM Pro »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.