Compare IDERA vs Planview

IDERA

Based on 95 reviews.

Planview

Based on 151 reviews.

Latest Research

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

August 2026

Planview Portfolios vs. IDERA ER/Studio

Updated: August 2026

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

August 2026

IDERA ER/Studio vs. Planview Portfolios

Updated: August 2026

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

IDERA ER/Studio

Newmont Mining, Entrust, Accolade, TalkTalk, Catalina, Protective Life, NTT Data, dir systèmes, Microsoft; American Express, Astellas Pharma, AstraZeneca, Coriant, Fedex, GlaxoSmithKline, PepsiCo, Prudential, Wells Fargo

Planview Portfolios

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO

Planview Barometer

Ethias

Popular Solutions

IDERA ER/Studio

4 reviews

TestRail

4 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

Planview Portfolios

8 reviews

Planview PPM Pro

0 reviews

Planview Daptiv

0 reviews

Top Industries

Financial Services Firm

13%

Construction Company

12%

Outsourcing Company

Comms Service Provider

Construction Company

11%

Manufacturing Company

11%

Financial Services Firm

10%

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Monabi Kingsley
Project Manager at 3M
Planview Portfolios is used for work management, scheduling, and milestone communication, resource management, and...
Read full review of Planview Portfolios »
VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Anonymous User
Senior Tech Manager at a manufacturing company
This was an enterprise rollout of Planview, as well as a number of projects. One of them had me as the senior project...
Read full review of Planview ProjectPlace »
Eli Gerson
Manager of Innovation at Ameren Corporation
The team I'm on within our company does corporate planning and strategy. We're the innovation team within that world....
Read full review of Planview IdeaPlace »

Review 1 of 5

Customer Service

Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
I haven't had many cases with technical support, mostly just a few related to licensing. For example, during the...
Read full review of Aqua Data Studio »
Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
Anonymous User
Senior DBA
Tech support has been okay, not that great, but they made sure that we got what we were looking for.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Software Engineer in Research & Development at a tech consulting company
Very good.
Read full review of TestRail »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Uros Gavric
QA Automation Engineer at a computer software company
I haven't used their tech support directly because all I needed was info that I was able to find in their knowledge...
Read full review of TestRail »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Anonymous User
ProQuest Development and Quality Assurance Support at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Stuart Barker
Test Architect at Zest Consulting
Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to...
Read full review of TestRail »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Anonymous User
Software Enginner at a tech company
We had a few issues with the deployment, but it was mostly due to our lack of experience. We were able to get online...
Read full review of IDERA SQL Secure »
Anonymous User
Sr. Data Engineer at a computer software company
While they weren’t always able to solve my issue (feature limitations not bugs/education issues), when I did reach...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a energy/utilities company
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a...
Read full review of IDERA SQL Compliance Manager »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
To be honest, technical support has gotten worse. It was really fine in the beginning, but it's not what it used to...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Data Management Specialist at a government
Customer Service: It's good. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
I don't think I've ever used their tech support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Data Architect at a financial services firm
I have not used IDERA ER_Studio's support enough to give a good rating on a scale of one to ten. I have only used...
Read full review of IDERA ER/Studio »
Anonymous User
IT Infrastructure Team Lead
Customer Service: I'd give them four stars. Technical Support: I'd give them four stars.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Недашковский Евгений
Senior SQL DBA at a financial services firm
Customer Service: Idera is just interested in selling you something. Afterwards you can do what you want, they forget...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »

Review 1 of 30

Jackson Vince
System Engineer at BNY
The customer support for Planview Portfolios is very proactive and responsive. I would rate the customer support as...
Read full review of Planview Portfolios »
MartinQuiroga
Value Stream Management specialist & Solution Leader at Tricise at OdPe Business Solutions
My experience with the support is not good.
Read full review of Planview PPM Pro »
EduardoMaya
Project Office Manager at Hoteles City Express
Customer support sometimes takes a lot of time, but otherwise they do great. It is necessary to have some support...
Read full review of Planview Portfolios »
Susan Breckenridge
Global IT PMO Manager at a wholesaler/distributor
I submitted several tickets and support was very prompt and very responsive.
Read full review of Planview PPM Pro »
Anonymous User
Senior Consultant at a tech services company
Customer Service: 10/10 Technical Support: Technical support is great. They have got really good experts on their team.
Read full review of Planview Portfolios »
Gabriela Cerasela Stan
IT Business Analyst at a manufacturing company
I haven't spoken to Planview Projectplace technical support because there was no need. My company has an IT...
Read full review of Planview ProjectPlace »
Roderic Person
Planview Administrator and Robotic Process Engineer at a financial services firm
Technical support is great. It's just like technical support at any other institution where sometimes you'll get...
Read full review of Planview Portfolios »
MichaelRay
Manager, Project Governance at Clorox
I would rate Planview technical support as a seven out of 10. When we first deployed, there were some issues. We...
Read full review of Planview Portfolios »
Anonymous User
Innovation Consultant at a healthcare company
The biggest room for improvement for Planview, from a customer relationship standpoint, is to bring more value to...
Read full review of Planview IdeaPlace »
Beth Noser
Applications Analyst at University of Kansas Medical Center
I have found their technical support to be helpful. I have opened a few cases with them and they've been very...
Read full review of Planview AgilePlace »
Helmut Friesl
Owner at CBG Informatik GmbH
Works well
Read full review of Planview Daptiv »
HeathVerburg
Program Manager at Citizens Bank
To the degree that we've needed it, the solution has been very helpful. Part of the struggle that we've had over the...
Read full review of Planview Portfolios »
MartinMonteiro
Sr Domain Specialist at a healthcare company
We have used the technical support for a number of things, like reporting. We use our customer success team for any...
Read full review of Planview Portfolios »
Anonymous User
Executive Support Team Leader at a manufacturing company
I have not talked to their tech support, however, Planview's tech support in general has been good.
Read full review of Planview AgilePlace »
Anonymous User
Management consultant at Sloan Consulting
The technical support is excellent and responsive. Planview has a very active user community that they promote.
Read full review of Planview PPM Pro »
Anonymous User
Manufacturing Manager, Capital COE at a manufacturing company
We meet with our Planview representative once a week. If we have any questions, we just ask her, then she gets us the...
Read full review of Planview AgilePlace »
MichaelHavison
Director at Parkview Health
I've been in this industry for 30 years. It is extremely responsive, not only from a time frame of responsiveness,...
Read full review of Planview PPM Pro »
ManishSrivastana
Project Manager at New Orleans Convention Center
I don't directly deal with the technical support because I'm a super users. We have an admin team for PPM Pro. They...
Read full review of Planview PPM Pro »
TylerStewart
Manager of IT at Regions bank
When we put in tickets, they are responded to them as quickly as possible. There is improvement there on responding...
Read full review of Planview Portfolios »
Anonymous User
Director of Project Management at a tech services company
The technical support is excellent. They are knowledgeable and quick to resolve issues. The only issue I have is with...
Read full review of Planview PPM Pro »
Anonymous User
Director, Solution Strategy & PMO at Verisk Analytics
So far, we have had a very good experience with customer service and tech support.
Read full review of Planview AgilePlace »
JoanSureshkumar
Sr Innovation Coordinator at Advance Auto Parts, Inc.
I love our Spigit team and the team that I have been working with. Anytime we have any issues that are quick, the IT...
Read full review of Planview IdeaPlace »
KrishnaMohandos
Director PMO at Sephora USA
We have had both ups and downs with the support. We have been with Planview for three years. We have the new...
Read full review of Planview PPM Pro »
Anonymous User
Cybersecurity Program Manager at a pharma/biotech company
I contacted customer support because I had some issues with the Slide Publisher. I contacted the community expert and...
Read full review of Planview AdaptiveWork »
Steven_Lee
Senior Engineer at Northwestern Mutual
We interact with technical support quite often, whether it's deployments, bugs, or errors that we run into. We work...
Read full review of Planview Portfolios »
Musunga Kabwe
Senior Analyst - Technology at LPL Financial
We submit cases from time to time. If we see any errors or encounter any system behavior that we're not able to...
Read full review of Planview Portfolios »
Anonymous User
PMO Project Manager, PMO / QA at a financial services firm
Customer Service: 6 out of 10. Hard to get a hold of anyone with urgency, root cause analysis, leadership,...
Read full review of Planview Daptiv »
BrianHarlin
R&D Project Management Coach at Johnsonville Sausage
The technical support has been pretty good. My technical team would be able to talk more to that than myself....
Read full review of Planview Portfolios »
Kori Patrick
Technical Manager, Innovation R&D at Enbridge Gas
The technical support has been good. I use the chat feature quite a bit, so I get support right away there. I also...
Read full review of Planview IdeaPlace »
Anonymous User
Innovation Manager at a financial services firm
We moved single sign-on vendors. The tech support was a wonderful resource helping with that, as we had quite a few...
Read full review of Planview IdeaPlace »

Review 1 of 30

Technical Support

No Data Available

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