Compare IDERA vs Planview

IDERA

Based on 92 reviews.

Planview

Based on 143 reviews.

Latest Research

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

September 2025

Planview Portfolios vs. IDERA ER/Studio

Updated: September 2025

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

September 2025

IDERA ER/Studio vs. Planview Portfolios

Updated: September 2025

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

IDERA ER/Studio

Newmont Mining, Entrust, Accolade, TalkTalk, Catalina, Protective Life, NTT Data, dir systèmes, Microsoft; American Express, Astellas Pharma, AstraZeneca, Coriant, Fedex, GlaxoSmithKline, PepsiCo, Prudential, Wells Fargo

Planview Portfolios

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO

Planview Barometer

Ethias

Popular Solutions

IDERA ER/Studio

5 reviews

TestRail

5 reviews

IDERA SQL Diagnostic Manager for SQL Server

1 reviews

Planview Portfolios

1 reviews

Planview PPM Pro

0 reviews

Planview Daptiv

0 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

Manufacturing Company

Insurance Company

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

11%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Automation Test Engineer Il at a computer software company
I used to work with Selenium at the start of my career, but right now, from the last almost four and a half years,...
Read full review of TestRail »
reviewer3261598
Business Solutions Specialist at a energy/utilities company
I have been working with data modeling tools. Personally, I have been working with Erwin for many years now....
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Bobby Ozuna
Planview Portfolio Support Analyst at Thermo Fisher Scientific Inc.
Currently, we're building out a model for managing work for timesheets in Enterprise One, and then syncing that work...
Read full review of Planview Portfolios »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Anonymous User
Senior Tech Manager at a manufacturing company
This was an enterprise rollout of Planview, as well as a number of projects. One of them had me as the senior project...
Read full review of Planview ProjectPlace »
Anonymous User
Innovation Consultant at a healthcare company
We use it primarily to run what we consider to be focused or open innovation challenges or initiatives. They are...
Read full review of Planview IdeaPlace »

Review 1 of 5

Customer Service

Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
StuartBarker
Managing Director at Corecom Quality Engineering
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
Mariya Salamatova
Senior Business Intelligence Developer at a construction company
Overall, technical support is okay. It's fast and usually, within four or five hours, I get a reply.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a consultancy
Customer Service: Poor. Still waiting (for 2 weeks now) to learn who our 3rd sales/customer representative will be....
Read full review of IDERA SQL Safe Backup »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Anonymous User
Senior Software Quality Assurance Engineer
I was not the point person.
Read full review of TestRail »
Anonymous User
Asst. Director, Data Management & Analytics at a healthcare company
Technical support is good. Whatever inquiries I submit, I get a response. I haven't seen any lack of response from...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Data Management Specialist at a government
Customer Service: It's good. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA
Tech support has been okay, not that great, but they made sure that we got what we were looking for.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Anonymous User
Sr Data Integration Modeler at a insurance company
The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable...
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a computer software company
We bought premium support and so far it is good. The normal technical support is okay; I would not rate it too high....
Read full review of IDERA ER/Studio »
Anonymous User
Software Engineer in Research & Development at a tech consulting company
Very good.
Read full review of TestRail »
Stuart Barker
Test Architect at Zest Consulting
Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to...
Read full review of TestRail »
Anonymous User
Automation Test Engineer Il at a computer software company
My team who manages licensing and administrative tasks, including HR people and IT people, escalate their queries to...
Read full review of TestRail »
Недашковский Евгений
Senior SQL DBA at a financial services firm
Customer Service: Idera is just interested in selling you something. Afterwards you can do what you want, they forget...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »

Review 1 of 30

VishalSingh11
Director BPM at a marketing services firm
We have vendor support. We connect with them for any critical issues. We raise the incident with them, and then they...
Read full review of Planview AdaptiveWork »
AntoinetteBurrell-Willoams
Business Analyst at American Express
I have not used the technical support.
Read full review of Planview IdeaPlace »
Anonymous User
Manager, PM Tools at a logistics company
We have used the professional services for the integrations. Their support is good except when the applications don't...
Read full review of Planview Portfolios »
RebeccaMorrison
Director Enterprise Applications at Nassau Health Care Corporation
With respect to the technical support, they are one of the best vendors I've ever worked with. When we had issues...
Read full review of Planview PPM Pro »
Bobby Ozuna
Planview Portfolio Support Analyst at Thermo Fisher Scientific Inc.
I have never had to contact technical support in the five years I've used it. I've used the Planview success page and...
Read full review of Planview Portfolios »
Anonymous User
IT Strategy Consultant at a comms service provider
Limited unless you purchase additional support hours.
Read full review of Planview Daptiv »
AnthonyWeisse
Senior Project Manager at Husch Blackwell
We've only had a few instances where we contacted technical support. The experience has been excellent.
Read full review of Planview PPM Pro »
Anonymous User
System Administrator at a financial services firm
I would rate technical support a six out of ten. Most of the time, if a ticket is open for an issue or we are not...
Read full review of Planview Portfolios »
Anonymous User
Senior Tech Manager at a manufacturing company
I would rate them a four out of five, but keep in mind that we had a person that we paid available 24/7 to answer our...
Read full review of Planview ProjectPlace »
Mike
Senior Project Manager at a healthcare company
What we've used of their technical support has been good. We hit some technical issues with an API that we utilize...
Read full review of Planview PPM Pro »
Anonymous User
Executive Support Team Leader at a manufacturing company
I have not talked to their tech support, however, Planview's tech support in general has been good.
Read full review of Planview AgilePlace »
Anonymous User
Project Manager at a computer software company
I would rate the technical support just slightly below poor. We have found that for us to communicate with Planview...
Read full review of Planview Portfolios »
CarstenMueglitz
PPM Services Manager at Roche Diabetes Care
The customer support center is really valuable. I have had a lot of email discussions and talks with them. We have...
Read full review of Planview Portfolios »
Anonymous User
Innovation Manager at a financial services firm
We moved single sign-on vendors. The tech support was a wonderful resource helping with that, as we had quite a few...
Read full review of Planview IdeaPlace »
Anonymous User
Managing Director at a computer software company
I would rate Changepoint's technical support about nine out of 10. In terms of critical support, then it's a 10. On...
Read full review of Planview Daptiv »
NarendernathMiriyala
Sr Information Technology Supervisor at Solar Turbines
The support is good. There are some good people there. My frustration is that there is so much turnover at Planview....
Read full review of Planview Portfolios »
Saumya Singh
Developer at Thermo Fisher Scientific Inc.
I use their technical support all the time and they're absolutely great. A few of them aren't. I also use the...
Read full review of Planview PPM Pro »
Anonymous User
Program Manager at a healthcare company
I would rate their technical support a six out of ten. It's slow. Oftentimes it would be faster to just speak with...
Read full review of Planview PPM Pro »
Anonymous User
Senior Director at a pharma/biotech company
Technical support is fair. Some people are very talented and very knowledgeable but others are not. They're generally...
Read full review of Planview Portfolios »
Anonymous User
Cybersecurity Program Manager at a pharma/biotech company
I contacted customer support because I had some issues with the Slide Publisher. I contacted the community expert and...
Read full review of Planview AdaptiveWork »
Rohan Sankhe
Business Consultant at a financial services firm
The technical support is really good and very prompt. It's quite impressive compared to our experience with other...
Read full review of Planview AgilePlace »
BrianHarlin
R&D Project Management Coach at Johnsonville Sausage
The technical support has been pretty good. My technical team would be able to talk more to that than myself....
Read full review of Planview Portfolios »
Anonymous User
Director of Project Management at a tech services company
The technical support is excellent. They are knowledgeable and quick to resolve issues. The only issue I have is with...
Read full review of Planview PPM Pro »
Anonymous User
Enterprise Program Management Office, Center of Excellence Leader at a financial services firm
Technical support has been pretty good. We had some challenges as we were not on the latest platform, on the latest...
Read full review of Planview Portfolios »
John Atherton
Client Support and Portfolio Management at British Columbia Lottery Corp
We find the platform to be very stable. The few times we've had to contact them have usually been after they had done...
Read full review of Planview PPM Pro »
Anonymous User
Director of IT at a educational organization
Their support is good but not as good as it was a couple of years ago. Since it's moved out internally from Planview...
Read full review of Planview Portfolios »
Beth Noser
Applications Analyst at University of Kansas Medical Center
I have found their technical support to be helpful. I have opened a few cases with them and they've been very...
Read full review of Planview AgilePlace »
KrishnaMohandos
Director PMO at Sephora USA
We have had both ups and downs with the support. We have been with Planview for three years. We have the new...
Read full review of Planview PPM Pro »
Anonymous User
Vice President, PMO Portfolio Management at a insurance company
I do use technical support. At the moment, I have to. Most of the time, they're knowledgeable. They tend to be...
Read full review of Planview Portfolios »
AndyJohnson
PVA at Prime Therapeutics
The support is slow. I've heard that they're beefing up that side of the company. It just seems to be the same people...
Read full review of Planview Portfolios »

Review 1 of 30

Technical Support

No Data Available

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