Compare Kaseya vs Tenable

Kaseya

Based on 82 reviews.

Tenable

Based on 247 reviews.

Overview

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

Kaseya VSA

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Kaseya Traverse

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

Tenable Vulnerability Management

Global Payments AU/NZ

Popular Solutions

2 reviews

7 reviews

1 reviews

14 reviews

Tenable Security Center

11 reviews

Tenable Vulnerability Management

12 reviews

Top Industries

Performing Arts

Computer Software Company

Educational Organization

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Derek Schneider
Manager, Information Technology at a hospitality company
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a...
Read full review of Unitrends »
Terry Cutler
Founder and CEO at a consultancy
The main use case for ID Agent is to alert customers that an employee's password has leaked onto the dark web and the...
Read full review of ID Agent »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Stéphane Guerin
Directeur Technique Services Managés - RSI at a consultancy
We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.
Read full review of Kaseya VSA »
Rajendra Karad
Team Leader at a tech services company
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »

Review 1 of 5

Chethan Gowda
Windows Security Patching Operation III (Cyber Operations) at a outsourcing company
We usually use Tenable Vulnerability Management for vulnerability scannings, and we get the reports from Tenable to...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at a consultancy
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
DragosCernat
Information Security Architect at a transportation company
We had other solutions that we used. One solution was that we did not have something exactly similar to what Element...
Read full review of Tenable Cloud Security »
AbhishekPandey5
Senior Consultant at a manufacturing company
I am using it for Asset Discovery, vulnerability management and threat intel. Tenable OT Security is for asset...
Read full review of Tenable OT Security »
Arun Seetha
Cyber Security Architect at a security firm
I have been dealing with Tenable.io Container Security for almost four to six months.
Read full review of Tenable.io Container Security »

Review 1 of 5

Customer Service

Charles Sedano
Owner at a consumer goods company
Support can be frustrating. Often they tell you how things are documented which ends up being different than how...
Read full review of Kaseya VSA »
Charles Sedano
Owner at a consumer goods company
Support often gives incorrect answers, and in a recent case, it took almost two months to get the correct answer,...
Read full review of Kaseya VSA »
Quintin Van Zyl
Head Of Managed Services at a comms service provider
The support is not so great. We've been struggling with some integration issues between some of the products, and...
Read full review of Kaseya Traverse »
Vaibhav Patkar
CISO at a tech services company
The technical support services are good.
Read full review of Kaseya Vorex »
Rajendra Karad
Team Leader at a tech services company
Technical support is very, very poor at this time. They don't help and they send you to the wrong people who end up...
Read full review of Kaseya Traverse »
Derek Schneider
Manager, Information Technology at a hospitality company
The support team is consistently helpful when I request assistance or submit tickets, and they resolve issues within...
Read full review of Unitrends »
Todd Guthrie
Director Of Information Technology at a manufacturing company
It's easy to create a support request through their portal, but often, the support person is not responsive or...
Read full review of Unitrends »
Harrie De Jong
Consultant and Owner at a tech vendor
The technical support is quite good.
Read full review of Kaseya VSA »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
The support for the solution needs some improvement. In my experience, the response time to answer a query is slow.
Read full review of Kaseya Traverse »
Anonymous User
Automation Team Lead at a tech services company
I use their tech support often. If you open up a Severity 1 dire emergency ticket, they're very responsive. If you...
Read full review of Kaseya VSA »
Anonymous User
Technical Services Manager at a tech services company
I've contacted support quite a few times since I joined my current company. Support for Kaseya has been a lot better...
Read full review of Kaseya VSA »
Brent Lindke
Co-Owner at a tech company
For us, the tech support has been mostly educational. We've had a couple of issues where things weren't working as we...
Read full review of Kaseya VSA »
Anonymous User
Systems Engineer at a tech services company
Technical support is good. If I have inquiries, issues, or a troubleshooting encounter, I can raise a ticket on their...
Read full review of Kaseya VSA »
Anonymous User
Senior Technical Engineer at a tech services company
I know something about the tech support, and I have escalated technical support tickets to the customer service team....
Read full review of Kaseya VSA »
Farhood Nishat
Senior Manager at a computer software company
The support is not one of the features that Kaseya would be proud of. Whenever anything happens and you need support,...
Read full review of Kaseya VSA »
Jorge Mendes
Owner at a tech vendor
Technical support is good. It can always be improved.
Read full review of Kaseya VSA »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support was great at the time. They had this chat feature, and they are happy to support you. That's...
Read full review of Unitrends »
Greg G
Engineer at a tech services company
The technical support is brilliant. Unitrends provides what they call a white glove service, where they monitor the...
Read full review of Unitrends »
Anonymous User
Network Engineer at a wellness & fitness company
I give them a one out of 10.
Read full review of Unitrends »
Anonymous User
IT Director at a government
Customer Service: Good. Technical Support: Very good technical support.
Read full review of Unitrends »
Anonymous User
Network Manager / Senior Network Engineer at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is very qualified and educated.
Read full review of Unitrends »
Dimitrios Arvanitakis
IT Support Admin at a transportation company
Η τεχνική υποστήριξη της λύσης είναι καλή. Υπήρξαν κάποια προβλήματα με την τεχνική υποστήριξη που προσέφερε το...
Read full review of Kaseya IT Center »
Anonymous User
Director of Information Technology at a legal firm
Customer Service: Excellent. I like that I can chat directly with them for simple issues, and can also reach out to...
Read full review of Unitrends »
Anonymous User
IT Manager at a marketing services firm
It is a 10 out of 10.
Read full review of Unitrends »
Anonymous User
Team Lead at a tech services company
We had the in-house staff. I can't really say anything about technical support as the person we dealt with was just...
Read full review of Kaseya VSA »
Anonymous User
Systems Engineer at a tech services company
I rate the technical support a five out of ten. I am not entirely happy with the technical support team of Kaseya.
Read full review of Kaseya VSA »
Farhood Nishat
Senior Manager at a computer software company
I would rate their support five out of ten because most of the time they are not able to resolve the issues and we...
Read full review of Kaseya VSA »
Anonymous User
Senior Network Administrator at a comms service provider
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Unitrends »
Jim Arvas
IT Support Admin at a logistics company
We have not yet had any issues that required us to contact technical support. If we do have a case where something is...
Read full review of Kaseya IT Center »
Anonymous User
Systems Administrator at a tech services company
When I have had to use tech support, they've been very good. I've had a couple instances where something wasn't...
Read full review of Unitrends »

Review 1 of 30

MuhammadMurtaza
Information security engineer at a tech vendor
The support has been really cooperative. Whenever any issue arises, we contact the support, and they are always there...
Read full review of Tenable Nessus »
DanielDurante
Senior Manager at a tech services company
We never have any kind of problem or lack of response. I would rate them a ten out of ten.
Read full review of Tenable Nessus »
SumeshKumar
Manager Cloud Security at a tech services company
Tenable Cloud Security's technical support is good. They can help you out if you get stuck with some issues.
Read full review of Tenable Cloud Security »
Jahanzeb Feroze Khan
Assistant Manager Network Security at a educational organization
The technical support is not very good. We didn't get a good response when we contacted them. We had to go through...
Read full review of Tenable Security Center »
Abul Hasnat Md Sofi Ullah
General Manager - Enterprise & Cyber Security Planning at a comms service provider
The technical support is good. When we raise the issues to Tenable’s support persons, they respond well.
Read full review of Tenable Security Center »
Robert Cheruiyot
IT Security Consultant at a reseller
We haven't had a lot of challenges with the solution and therefore have not really contacted technical support.
Read full review of Tenable.io Web Application Scanning »
TarunKumar2
Deputy Global Chief Information Security Officer at a tech services company
We had used Tenable's expert support services in order to make sure that we run Tenable Vulnerability Management on a...
Read full review of Tenable Vulnerability Management »
JoaoManso
CIO / IT Consultant at a marketing services firm
Tenable's American technical support is excellent, though the European version is not quite as good as it takes...
Read full review of Tenable Security Center »
Mahmoud_Mohamed
Infrastructure Engineer at a tech services company
The technical support services are good.
Read full review of Tenable OT Security »
OniRahman
Technical Consultant at a tech consulting company
I haven't really dealt much with technical support. In the initial stage, however, when I started deploying Tenable...
Read full review of Tenable Security Center »
Venugopal Potumudi
Senior Consultant at a tech vendor
We've never had any real difficulties, and therefore we haven't really dealt with support.
Read full review of Tenable Vulnerability Management »
SumeshKumar
Manager Cloud Security at a tech services company
The solution's technical support is good. I have observed that whenever my company faces any problem, the product's...
Read full review of Tenable.io Container Security »
KalaiarasuSanthirasekeran
Security Professional at a tech vendor
We have not needed to contact tech support much. We contacted them about the false positives, and they were helpful.
Read full review of Tenable Nessus »
Anonymous User
Ingeniero de proyectos de TI at a tech services company
I've never directly dealt with technical support. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of Tenable Vulnerability Management »
Vinayaka R
Security Analyst at a consultancy
The technical support team responds promptly to basic issues. However, when faced with major issues or more complex...
Read full review of Tenable Vulnerability Management »
Anonymous User
Information Security Analyst at a computer software company
Technical support is very good.
Read full review of Tenable Cloud Security »
Anonymous User
Consultant at a educational organization
The solution's technical support is good. We usually use the solution's community support.
Read full review of Tenable.io Web Application Scanning »
Ladislav Solc
Managing partner at a tech services company
We communicated via email to solve our issue. The experience was quite good for us.
Read full review of Tenable Nessus »
Rachel TSAI
IT Manager at a educational organization
The support from Tenable Nessus is okay. However, they are sometimes slow and can take days to respond. Additionally,...
Read full review of Tenable Nessus »
Anonymous User
Assistant manager IT security at a financial services firm
We sometimes took support from Tenable when we had issues with the scans and we couldn't get the results. They were...
Read full review of Tenable Security Center »
MB24
IT Helpdesk at a manufacturing company
The customer service and support team at Tenable were extremely helpful. They assisted us with any questions and...
Read full review of Tenable Security Center »
Dobrisa Dobrenic
Assistant Director for Computing and Network infrastructure at a tech services company
We haven't contacted Tenable Nessus for assistance or questions because we haven't encountered any serious issues,...
Read full review of Tenable Nessus »
Jerome TOUTEE
Former Employee of Orange Business Services as Head of Security Engineering at a comms service provider
The technical support team is good. But one drawback is that they must give more attention to small customers. We had...
Read full review of Tenable Nessus »
AbhishekPandey5
Senior Consultant at a manufacturing company
They generally do not have regional people available for support. Users need to procure a gold model to get support...
Read full review of Tenable OT Security »
Gintaras_Navickas
Cyber Security Officer
I consulted with support about half a year ago. They connected through TeamViewer and helped me resolve the problem.
Read full review of Tenable Nessus »
Pov Men
Network Security Engineer at a tech services company
The customer service/technical support for the solution is very good.
Read full review of Tenable Vulnerability Management »
Bryan Evans
Security Analyst at a energy/utilities company
I rate the support of Tenable Nessus a four out of five.
Read full review of Tenable Nessus »
Sirish Kumar
Director at a tech services company
The support is very good.
Read full review of Tenable Vulnerability Management »
DivyaJyoti
0
The solution's support is okay, but it could be more customer-friendly. The people providing support have knowledge,...
Read full review of Tenable Vulnerability Management »
Pankaj Anand
Assistant Manager at a financial services firm
The technical support is fine. They're prompt and we've had no issues with them.
Read full review of Tenable Security Center »

Review 1 of 30

Technical Support

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