Compare Kaseya vs Tenable

Kaseya

Based on 82 reviews.

Tenable

Based on 247 reviews.

Overview

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

Kaseya VSA

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Kaseya Traverse

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

Tenable Vulnerability Management

Global Payments AU/NZ

Popular Solutions

1 reviews

6 reviews

1 reviews

14 reviews

Tenable Security Center

11 reviews

Tenable Vulnerability Management

12 reviews

Top Industries

Performing Arts

Computer Software Company

Educational Organization

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Derek Schneider
Manager, Information Technology at a hospitality company
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a...
Read full review of Unitrends »
Terry Cutler
Founder and CEO at a consultancy
The main use case for ID Agent is to alert customers that an employee's password has leaked onto the dark web and the...
Read full review of ID Agent »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Rajendra Karad
Team Leader at a tech services company
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »
Farhood Nishat
Senior Manager at a computer software company
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a...
Read full review of Kaseya VSA »

Review 1 of 5

Chethan Gowda
Windows Security Patching Operation III (Cyber Operations) at a outsourcing company
We usually use Tenable Vulnerability Management for vulnerability scannings, and we get the reports from Tenable to...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at a consultancy
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
DragosCernat
Information Security Architect at a transportation company
We had other solutions that we used. One solution was that we did not have something exactly similar to what Element...
Read full review of Tenable Cloud Security »
AbhishekPandey5
Senior Consultant at a manufacturing company
I am using it for Asset Discovery, vulnerability management and threat intel. Tenable OT Security is for asset...
Read full review of Tenable OT Security »
Arun Seetha
Cyber Security Architect at a security firm
I have been dealing with Tenable.io Container Security for almost four to six months.
Read full review of Tenable.io Container Security »

Review 1 of 5

Customer Service

Derek Schneider
Manager, Information Technology at a hospitality company
The support team is consistently helpful when I request assistance or submit tickets, and they resolve issues within...
Read full review of Unitrends »
Harrie De Jong
Consultant and Owner at a tech vendor
The technical support is quite good.
Read full review of Kaseya VSA »
Rajendra Karad
Team Leader at a tech services company
Technical support is the worst. Responses are bad because support does not understand the priority of a customer's...
Read full review of Kaseya Traverse »
Derek Schneider
Manager, Information Technology at a hospitality company
I would evaluate Unitrends' tech support as a nine out of ten. They have been responsive, addressing my questions...
Read full review of Unitrends »
Todd Guthrie
Director Of Information Technology at a manufacturing company
It's easy to create a support request through their portal, but often, the support person is not responsive or...
Read full review of Unitrends »
Rajendra Karad
Team Leader at a tech services company
Technical support is very, very poor at this time. They don't help and they send you to the wrong people who end up...
Read full review of Kaseya Traverse »
Pragnesh Menon
IT Manager at a university
On a scale of one to ten, where one is low, and ten is high, I rate the solution's technical support an eight.
Read full review of Unitrends »
Charles Sedano
Owner at a consumer goods company
Support often gives incorrect answers, and in a recent case, it took almost two months to get the correct answer,...
Read full review of Kaseya VSA »
Daniel Gombe
Chief Executive Officer at a financial services firm
The product's support team is very quick to respond, especially because the tool's technical team operates in the...
Read full review of Kaseya VSA »
Quintin Van Zyl
Head Of Managed Services at a comms service provider
The support is not so great. We've been struggling with some integration issues between some of the products, and...
Read full review of Kaseya Traverse »
Sherryl Cruz
Business Development Manager at a tech services company
I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and...
Read full review of Kaseya VSA »
Anonymous User
IT Director at a government
Customer Service: Good. Technical Support: Very good technical support.
Read full review of Unitrends »
Anonymous User
System Administrator at a computer software company
They are knowledgeable, but they are not so much responsive. They are definitely more responsive than IBM. The IBM...
Read full review of Kaseya VSA »
Dimitrios Arvanitakis
IT Support Admin at a transportation company
Η τεχνική υποστήριξη της λύσης είναι καλή. Υπήρξαν κάποια προβλήματα με την τεχνική υποστήριξη που προσέφερε το...
Read full review of Kaseya IT Center »
Anonymous User
Senior Infrastructure Analyst at a financial services firm
The technical support team is pretty good, actually. In all fairness to them, they are good. It is not their fault...
Read full review of Unitrends »
Hunter Bonner
Technology Consultant
Customer support has been quite responsive. By phone I recall getting in contact with support within a few minutes,...
Read full review of Kaseya VSA »
Anonymous User
Network Administrator at a transportation company
A 10 out 10. Whenever I have had issues, the customer service staff has been more than helpful in resolve them.
Read full review of Unitrends »
Anonymous User
Network Engineer at a wellness & fitness company
It's average.
Read full review of Unitrends »
Anonymous User
Technical Services Manager at a tech services company
I've contacted support quite a few times since I joined my current company. Support for Kaseya has been a lot better...
Read full review of Kaseya VSA »
Anonymous User
IT Manager at a marketing services firm
It is a 10 out of 10.
Read full review of Unitrends »
Brent Lindke
Co-Owner at a tech company
For us, the tech support has been mostly educational. We've had a couple of issues where things weren't working as we...
Read full review of Kaseya VSA »
Anonymous User
Team Lead at a tech services company
We had the in-house staff. I can't really say anything about technical support as the person we dealt with was just...
Read full review of Kaseya VSA »
Anonymous User
IT Manager at a marketing services firm
Customer Service: Awesome support. Technical Support: Awesome support.
Read full review of Unitrends »
Anonymous User
Network Manager / Senior Network Engineer at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is very qualified and educated.
Read full review of Unitrends »
Emmanuel Okojesu
Technical Analyst at a financial services firm
The support from Kaseya VSA does respond but sometimes it takes a while. The delay could be because they have a high...
Read full review of Kaseya VSA »
Darshana Dissanayake
Information Security Consultant - Security Operations Center (CISO) at a tech services company
While using the on-prem version, we had to contact their technical support. They were friendly, and they provided the...
Read full review of Kaseya VSA »
Anonymous User
Systems Engineer specializing in Data Protection at a government
The technical support was awesome. They were very good people to work with and I liked them a lot, but the product...
Read full review of Unitrends »
Anonymous User
Network Administrator at a financial services firm
Excellent.
Read full review of Unitrends »
Anonymous User
Systems Administrator at a tech services company
When I have had to use tech support, they've been very good. I've had a couple instances where something wasn't...
Read full review of Unitrends »
Jim Arvas
IT Support Admin at a logistics company
We have not yet had any issues that required us to contact technical support. If we do have a case where something is...
Read full review of Kaseya IT Center »

Review 1 of 30

Md. Shahriar Hussain
Information Security Analyst at a comms service provider
The technical support is good. They offer expensive professional support, but I generally use the website...
Read full review of Tenable Nessus »
Antonio Scola
Owner at a tech services company
The support provided by the solution is reasonable. It is not terrific customer support, but it works.
Read full review of Tenable.io Container Security »
AdeelAgha
Team Lead - Cyber Security & Compliance at a mining and metals company
After deploying Tenable, I spoke with the technical support a maximum of two or three times. They are very...
Read full review of Tenable Vulnerability Management »
Javier Salazar
Security Engineer at a tech vendor
Technical support could improve its response time.
Read full review of Tenable OT Security »
SamiAyyash
Threat Intelligence Engineer at a tech services company
I'm happy with Tenable's technical support.
Read full review of Tenable Nessus »
François PICHARD
Solution and Demand Manager at a comms service provider
I have not used the support from Tenable SC.
Read full review of Tenable Security Center »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
I have dealt with technical support once. They were very good and very responsive.
Read full review of Tenable.io Web Application Scanning »
Jahanzeb Feroze Khan
Assistant Manager Network Security at a educational organization
The technical support should be improved.
Read full review of Tenable.io Web Application Scanning »
Pathick Kerketta
Manager (Information Security) at a tech services company
I have not contacted the support.
Read full review of Tenable Nessus »
Anonymous User
Sr. Principal IT Architect at a manufacturing company
We think technical support is pretty good. We have specific needs as defense contractors and they're able to meet...
Read full review of Tenable Security Center »
Anonymous User
Information Security Analyst at a retailer
Technical support is excellent. They are extremely responsive and very helpful. We are quite satisfied with the level...
Read full review of Tenable Security Center »
reviewer5849132
Chief Information Security Officer at a financial services firm
It is not super good and could do some improvements. I've had interactions with different parties, and while it's not...
Read full review of Tenable Security Center »
Taras Dubrova
BDM at a tech services company
Our vendor is Broadview, and they offer various support levels. In a typical scenario, with the initial level of...
Read full review of Tenable Cloud Security »
Shay Chouker
CSO at a manufacturing company
I rate the technical support around three to four out of ten. Sometimes, when we had problems, it was hard to get...
Read full review of Tenable Vulnerability Management »
Anonymous User
CISO at a financial services firm
The solution's technical support is quite good and very supportive. I rate the technical support nine and a half out...
Read full review of Tenable.io Container Security »
Eric Noe
Senior Information Technology Security Engineer at a insurance company
We have a dedicated account contact and rep whom we work with if we need anything. So far our experience has been...
Read full review of Tenable SecurityCenter Continuous View [EOL] »
Anonymous User
IT Security Operations Analyst at a manufacturing company
Technical support is good. They provided information that is needed.
Read full review of Tenable Nessus »
Anonymous User
Owner at a tech services company
I've used the tech support a couple of times. I would say they are very good because they were able to say, "Hey,...
Read full review of Tenable Nessus »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
For local support, I would rate it as an eight, and for global support, I would rate it as a nine out of ten.
Read full review of Tenable OT Security »
Manoj Nair
Tech consultant at a tech services company
I have not contacted technical support so far, as there was no issue to escalate.
Read full review of Tenable Security Center »
Anonymous User
Presales Engineer at a tech services company
Technical support is very efficient and they escalate the tickets when you have a big issue. When you open a ticket,...
Read full review of Tenable Security Center »
Anonymous User
CIO at a insurance company
We have technical support enabled with our licensing for Tenable Nessus. We have only called twice for technical...
Read full review of Tenable Nessus »
Daniel Durante
Senior Manager at a security firm
The technical support is great. We have called them a few times and they have always helped us.
Read full review of Tenable Nessus »
Vinayaka R
Security Analyst at a consultancy
The technical support team responds promptly to basic issues. However, when faced with major issues or more complex...
Read full review of Tenable Vulnerability Management »
Anonymous User
VP - Risks, Audits & InfoSec at a tech services company
We did reach out to technical support. I think it was just once, but it took them a long time to respond. Maybe it...
Read full review of Tenable Nessus »
Nuki Agustino Wono
Senior Security Consultant at a tech services company
Technical support for Tenable Nessus is very good. Based on my experience, their support deserves a rating of 8 or 9...
Read full review of Tenable Nessus »
Anonymous User
CISO at a financial services firm
The support team is very good and we are quite happy with them. When we had the trouble with Docker Version 2, they...
Read full review of Tenable Vulnerability Management »
Thomas Kung
Senior Consultant at a tech company
I usually use the dashboard for support. It shows the critical vulnerabilities from low to high. They are very...
Read full review of Tenable Nessus »
Anonymous User
Chief Executive Officer at a outsourcing company
We can contact technical support using their web console. We can log a support ticket as end users, although we...
Read full review of Tenable Nessus »
Justin Kolker
IT Security Specialist at a consultancy
Their tier-one, initial tech support is pretty bad. Their premium support is excellent. Whether premium support comes...
Read full review of Tenable Security Center »

Review 1 of 30

Technical Support

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