It doesn't have a CMDB, which is a basic one. It didn't have two or three other features which we were hunting for. Also, the Correlation feature was missing because it did not have CMDB. The reporting was not that great as well. The reporting was very, very shoddy and very basic. Additionally, Dashboards and Central Protection were an issue. Also, database monitoring was not there. Even though they said that it was there at an additional cost, that tool was very basic. We couldn't have device configuration backup also. It was not part of it. Now every system, such as monitoring systems or any system for that matter, requires high availability, which means that by design, that system has a failover mechanism. When there are issues identified, there has to be a quick response and then a resolution. Kaseya Traverse had none of this. We started realizing this over a period of time, and very specifically when it reached the state where the version and revision updates were not done. We started facing very, very huge problems. We were using it for a very basic purpose. So when it happened that we had to do the update, every time we raised the issue with Kaseya Traverse, they would say that you needed to update, and only then will the issue be addressed, multiple issues, We said, okay, go ahead. We also gave them a different cloud server, our server. They created an image of it, and they promised that everything would go smoother. The moment they upgraded and started migrating, every service failed. For a period, we had a blackout, and then it started coming up. They could not restore the service completely. For every issue we were facing, whatever issues we had, which they said after version update or upgrade, everything would get sorted out, none of them got sorted out. Even the normal functions which were working in the preview version did not work, and they said everything had to go to the engineering team, and they needed to come back. We had a very, very, very horrible time, and we regret it. First of all, having agreed to an upgrade because by upgrading, neither the earlier issues, which they said would get resolved by upgrading, got resolved, nor the functions which were already working came up, nor did we have any new benefits. We decided and concluded that we would move away from Kaseya Traverse. There is no one person whom we can go to. We were taken up to be a chief operating officer, or maybe the chief delivery officer and head of design something, nice people, but that didn't help us. Many, many, many, many, many issues bogged us down. In fact, we had to pay a penalty to our customers for not monitoring and for having issues.
