Service and Support
Kaseya Traverse customer service is often criticized for slow response times and inadequate resolutions, leading to long-standing unresolved issues. Many users report dissatisfaction, citing poor priority handling and dependence on engineering decisions. Some find the team's knowledge good but are frustrated by unresolved integration problems. While there are few praises for fast response times, response adequacy is frequently lacking, leaving numerous users unsatisfied with support effectiveness.
Deployment
Kaseya Traverse's initial setup was straightforward and easy for many users. Deployment support was efficient, with assistance provided as needed. Users found the cloud deployment lacked high availability and critical updates. On-premises setup with DGE was completed swiftly in about fifteen minutes, even on simple devices like Raspberry Pi. Maintenance involved managing infrastructure across various domains, needing approximately 30 engineers on different shifts. Most configurations and installations were uncomplicated, with minimal concerns regarding maintenance.
Scalability
Kaseya Traverse is noted for being scalable, supporting thousands of devices and users. It effectively accommodates diverse needs, though some features such as service map are needed for further advancement. Users appreciate its ticketing system, while scalability ratings vary, often rated highly. Organizations rely on it for managing network devices and updates. Despite strategic concerns, users find it satisfactory for current requirements, with many individuals and companies utilizing its capabilities efficiently.
Stability
Kaseya Traverse experiences vary regarding stability. Some note it's generally reliable and stable, with few disruptions and effective patch management. Others mention glitches, bugs, and sql database vulnerabilities as significant challenges. Some users rate stability highly, often nine or ten out of ten, indicating satisfaction post-configuration. Issues noted include downtime during updates and sporadic functionality problems, suggesting differing opinions about its consistent performance in diverse environments.
