PRTG Network Monitor and Kaseya Traverse are key contenders in the IT network monitoring and management sector. PRTG stands out with its extensive sensor library and adaptability, appealing to diverse technological environments, potentially giving it an edge in flexibility across varying business sizes.
Features: PRTG Network Monitor is acclaimed for its rapid deployment, scalability, and extensive out-of-the-box features, including proactive alerting and a vast sensor library. It offers a quick learning curve and works well with most infrastructures without the need for customization. Kaseya Traverse, however, integrates effectively with service provider tools and emphasizes comprehensive IT stack visibility, making it an excellent choice for troubleshooting and for service providers who value IT stack visibility.
Room for Improvement: PRTG Network Monitor could enhance its application monitoring, template management, and expand its reporting options. Users have also called for better distributed monitoring and a more user-friendly dashboard. Kaseya Traverse could benefit from improved reporting, integration with CMDB, and advanced workflow capabilities. Users also mention a need for more competitive pricing and frequent updates, while PRTG's high license costs may be prohibitive for some.
Ease of Deployment and Customer Service: Both PRTG Network Monitor and Kaseya Traverse offer hybrid and on-premise deployment options. PRTG is recognized for its user-friendly setup and comprehensive documentation, although its support hours are limited due to its German-based service. Kaseya Traverse provides a ticket-based support system praised for its interactive training and integration help, though both solutions occasionally face challenges with response times and depth of technical support.
Pricing and ROI: PRTG Network Monitor provides a flexible pricing model with a free version limited by the number of sensors, making it attractive to small and medium-sized enterprises despite potential cost increases with customization. Kaseya Traverse is noted for its competitive pricing and clear add-on options for specific needs. Both solutions can offer substantial ROI by decreasing downtime and streamlining monitoring processes, with PRTG's comprehensive feature set perhaps better suited to varied business scales, whereas Kaseya offers a more straightforward pricing structure.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 4.1% |
| Kaseya Traverse | 0.3% |
| Other | 95.6% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 18 |
| Large Enterprise | 40 |
Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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