Kaseya Traverse vs New Relic comparison

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Kaseya Traverse

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Executive SummaryUpdated on Oct 10, 2024

New Relic and Kaseya Traverse compete in the IT monitoring and management category. New Relic holds an advantage due to its comprehensive application insights and DevOps integration.

Features: New Relic offers easy installation, real-time performance stats, and transaction tracing. It integrates with diverse tools and provides valuable operational metrics. Kaseya Traverse supports diverse IT infrastructure, monitors networks, servers, and applications, and provides a unified IT management approach.

Room for Improvement: New Relic could improve pricing, alert configurations, and integration with Azure. Data privacy and mobile app monitoring also need attention. Kaseya Traverse could enhance reporting features, integration with PSA systems, and AI capabilities. The absence of a CMDB and correlation features also warrant improvement.

Ease of Deployment and Customer Service: New Relic is favored for cloud deployment and offers strong customer service, though support response times vary. Kaseya Traverse supports both on-premises and hybrid cloud environments with effective technical support, though user engagement with support services varies.

Pricing and ROI: New Relic's pricing can be high, offering significant ROI with quick issue identification but may become prohibitive as applications scale. Kaseya Traverse is competitively priced with simple licensing and provides manageable costs, particularly beneficial in bulk monitoring scenarios.

To learn more, read our detailed Kaseya Traverse vs. New Relic Report (Updated: September 2026).

Kaseya Traverse vs. New Relic

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Helped 913,683 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kaseya Traverse

Ranking in Network Monitoring Software

77th

Ranking in Cloud Monitoring Software

53rd

Average Rating

6.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Ranking in Cloud Monitoring Software

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (5th)

Mindshare comparison

As of September 2026, in the Network Monitoring Software category, the mindshare of Kaseya Traverse is 0.6%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Kaseya Traverse	0.6%
Other	97.9%

Network Monitoring Software

Featured Reviews

AMMAR HUMAIDY HUSIN

Technical Consultant at a university with 11-50 employees

Automation increases efficiency, but pricing needs to be more competitive

Improvement is needed in making it cheaper, of course. I am not emphasizing making it cheaper, however, it should be more competitive with other products. The product itself is very good and helpful for me as a customer. The issue always is the price, as we cannot beat most of our competitors on pricing alone. If a product is just nice to have, not essential like an antivirus, if it's not really competitive with pricing, we cannot sell it.

Read full review

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automating processes is crucial for me, so the automation part stands out."

"Most of the features are pretty good and the solution is user friendly."

"Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating."

"In terms of most valuable features, we are happy with everything so far, and maybe in a year's time I'll have a different opinion on what can change, what can be better, but for now it's the perfect solution."

"Everything is running seamlessly on the solution, to the point where you don't see any gap."

"If I want to automate the management and maintenance of my server automatically, this product is a good use case for that."

"The remote support and data collection features are great."

"We have found the solution to be very flexible to our requirements. We have been able to configure it on-premise effectively when we were using less of the cloud."

More Kaseya Traverse pros

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"With the help of New Relic tools, our organization was able to detect, track, and fix errors in our website, so we focused our efforts in these areas."

"The most valuable feature of New Relic is its ease of use."

"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

"The overview itself provides us clear visibility of how applications are doing, and provides us our response times, data rates, and Apdex score."

"New Relic is now the leader in efficiency improvement."

"Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues."

"From the perspective of effort and time taken while identifying issues and resolution, we have gained a lot."

More New Relic pros

Cons

"With my most recent experiences on the solution, I can say that it isn't currently stable; there are a lot of glitches and bugs and the reliability just isn't there right now."

"Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us."

"I think the software is still a little bit too new to actually fully assess what it has."

"Reporting is a bit difficult."

"In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. I think the software is still a little bit too new to actually fully asses what it has."

"Improvement is needed in making it cheaper."

"The tool needs to have some AI capabilities, which it lacks currently."

"Reporting is tedious and not organized in the way customers expect."

More Kaseya Traverse cons

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"The thing missing from these platforms is connectivity."

"In the next release, I'd like to see a better pricing structure."

"More instruments with .NET and asynchronous calls, and New Relic says it’s on the way."

"One issue – there is no option for live chat or phone support."

"I've heard Dynatrace say that New Relic's pricing model was very expensive, so that would be a concern."

More New Relic cons

Pricing and Cost Advice

"The solution is not cheap, but it is not too expensive."

"The price depends on whether you are monitoring different applications, especially in bulk, and depends on what you're doing. If you're monitoring one endpoint, it will cost you 150 ZAR."

"The solution is cheap, but prices can go up when users grow."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The solution is less expensive than AppNeta."

"This is an expensive tool."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.

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913,683 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

19%

Financial Services Firm

11%

Construction Company

Government

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

What needs improvement with Kaseya Traverse?

What is your primary use case for Kaseya Traverse?

If I want to automate the management and maintenance of my server automatically, this product is a good use case for that.

What advice do you have for others considering Kaseya Traverse?

I'd rate the solution seven out of ten. As Kaseya sellers, we always promote Kaseya first. If the price is more competitive, then I think it will be better. It's a main pain point for us as a resel...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

Kaseya Traverse

Download Kaseya Traverse product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Kaseya Traverse offers sustainable functionality for comprehensive network, server, and application monitoring. It supports full IT stack visibility with strong processing capabilities and an intuitive interface.

Designed for businesses needing robust remote monitoring, Kaseya Traverse handles networks, servers, and applications with ease. It ensures comprehensive management with features like automated workflows, effective troubleshooting, remote support, and detailed inventory reporting. Despite user concerns about development speed in reporting and support, absence of a CMDB, and integration issues, it remains a popular choice for managed service providers. Utilized primarily for remote maintenance, patch updates, and antivirus management, it connects customer endpoints to manage infrastructure efficiently.

What are the key features of Kaseya Traverse?

Comprehensive Monitoring: Supports network, server, and application oversight.
Robust Processing: Manages multiple devices and infrastructures seamlessly.
Automation Workflows: Simplifies management tasks and improves efficiency.
Remote Support: Offers effective tools for troubleshooting and assistance.
User-Friendly Interface: Ensures easy navigation and accessibility.

What benefits should users expect from Kaseya Traverse?

Increased Efficiency: Automation and remote capabilities streamline processes.
Enhanced Visibility: Provides a complete view of IT infrastructure.
Improved Troubleshooting: Quick identification and resolution of issues.
Cost Management: Despite pricing concerns, it supports competitive offerings.

Managed service providers leverage Kaseya Traverse for monitoring data centers and cloud environments across industries. It's particularly effective in networking, storage, and server management for enterprises, offering configuration assistance and link monitoring to optimize operations.

Kaseya

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Kaseya Traverse vs. New Relic