Compare Katalon Studio vs Tricentis

Katalon Studio

Based on 58 reviews.

Tricentis

Based on 213 reviews.

Latest Research

Buyer's Guide

Katalon Studio vs. Tricentis Tosca

January 2026

Tricentis Tosca vs. Katalon Studio

Updated: January 2026

Buyer's Guide

Katalon Studio vs. Tricentis Tosca

January 2026

Katalon Studio vs. Tricentis Tosca

Updated: January 2026

Sample Customers

Katalon Studio

Coca-Cola Tesla Black Board TaTa Consultancy Services Sony

Katalon Test Ops

Care Logistics, Hive, Angler

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

Tricentis qTest

McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moët Hennessy-Louis Vuitton (LVMH PCIS), and Vodafone

SpecFlow

Microsoft, Caterpillar, Siemens, Charles Schwab, IBM, Deloitte, Accenture, Philips, Dell, Deutsche Bank

Sealights

The Pokémon Company International

Popular Solutions

16 reviews

2 reviews

21 reviews

9 reviews

3 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

10%

Government

Financial Services Firm

12%

Manufacturing Company

11%

Computer Software Company

11%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ramanagowda Hullur
Senior Automation Engineer at a manufacturing company
My main use case for Katalon Studio is to automate desktop applications, which was a primary requirement for us, and...
Read full review of Katalon Studio »
Glyza Gildore
Query manager
We are using Katalon Test Ops for script creation and execution.
Read full review of Katalon Test Ops »

Review 1 of 2

Ashu Singh
Senior quality analyst at a financial services firm
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at a computer software company
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Anuradha.Kapoor Kapoor
Head - Quality Control at a computer software company
The customer service and support is not great. But it is also not good. For example, I requested a 9.0 demo a week...
Read full review of Katalon Studio »
ManishSingh
Quality Manager at a computer software company
I have contacted the product’s technical support team regarding CI/CD queries twice or thrice. Their services are good.
Read full review of Katalon Studio »
Appu Ashok
Senior Consultant at a tech services company
Katalon's support is not very strong unless you opt for the enterprise version. Generally, companies like Katalon do...
Read full review of Katalon Studio »
Shibu Raghav
Senior Manager, Test Automation Architect at a tech services company
The tool's tech support needs to improve. Most of the issues that we have raised, they consider as feature...
Read full review of Katalon Studio »
Anuj-Kataria
QA Manager at a tech services company
The solution's technical support is very good. I rate the technical support a nine out of ten.
Read full review of Katalon Studio »
Ashu Singh
Senior quality analyst at a financial services firm
I haven't interacted with the product's technical support team.
Read full review of Katalon Studio »
Kumar Mohit
System Engineer at a tech consulting company
I have encountered support team responses only when necessary.
Read full review of Katalon Studio »
Mudasir Shafi
Testing Lead at a outsourcing company
When you have a license, the technical support is really good. However, the free version doesn't offer as much as it...
Read full review of Katalon Studio »
Keerthi Prasannakumar
Software Test Engineer at a tech services company
I have not had direct contact with Katalon Studio's customer support because everything provided on their website is...
Read full review of Katalon Studio »
Anonymous User
Software QA Engineer at a tech vendor
Customer Service: Customer service is 8/10. Katalon Studio customer service is good and fast. They rapidly answer...
Read full review of Katalon Studio »
Mihai Grigorescu
Principal Consultant at a tech services company
The technical support has been good, they are responsive.
Read full review of Katalon Studio »
Muhammad-Sheikh
Consultant at a tech services company
I haven't used the support for a while but they were good. The community is also very helpful.
Read full review of Katalon Studio »
Anonymous User
Test Lead at a financial services firm
We did have a couple of questions for technical support but we did not have direct interaction with them. Instead, we...
Read full review of Katalon Studio »
Anonymous User
QA Architect at a media company
I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or...
Read full review of Katalon Studio »
Tinnaphan Wibullanon
Professional Services Manager at a non-profit
I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in...
Read full review of Katalon Studio »
Anonymous User
Senior Search Engineer at a financial services firm
They are pretty good. They did address my problem. I am satisfied with their support.
Read full review of Katalon Studio »
Tejas Manjanna
Quality Automation Specialist at a tech vendor
My experience with customer support was very positive. When I needed guidance, the documentation and community forums...
Read full review of Katalon Studio »
G. K Duraimurugan
Software Development Engineer in Test at a retailer
I have interacted with the customer support team of Katalon Studio only once, and the support was very helpful and...
Read full review of Katalon Studio »
Anonymous User
Software QA Test Engineer at a tech services company
It is a growing community. There are documents available but I would say that the community is pretty small as...
Read full review of Katalon Studio »
Anonymous User
Technical Project Lead, Agile Coach, IT Educator at a university
I haven't contacted their technical support because everything is okay.
Read full review of Katalon Studio »
Argiris Petromelidis
Director of Products at a tech services company
We have only used the documentation and community support for this solution and both are good.
Read full review of Katalon Studio »
Ihthisham Ifthik
Senior Software Qulity Assurance Engineer at a energy/utilities company
My experience with customer support for Katalon Studio has been mainly using the online support system because...
Read full review of Katalon Studio »
Anonymous User
Senior Test Engineer at a tech services company
Technical support for this solution is mainly through forums, and the forums are quite good.
Read full review of Katalon Studio »
Vijay Singh Bhadouriya
Business Analyst at a consultancy
Technical support for this solution is ok, but it could be improve.
Read full review of Katalon Studio »
Anonymous User
QA Engineer at a tech company
Customer Service: They provide very good customer service. Technical Support: Excellent, since they promptly respond...
Read full review of Katalon Studio »
Narayana Chaitanya Voleti
QA at a manufacturing company
Documentation is good. Their website information is probably around eight out of ten. However, we have not gone far...
Read full review of Katalon Studio »
Amalina Omar
Customer Service Officer at a financial services firm
I didn't reach out to the support team.
Read full review of Katalon Test Ops »
Mohd Junaid Vanoo
Manager at a non-tech company
The technical support team is helpful. They can answer queries quickly.
Read full review of Katalon Studio »
Oussama Ben Taher
Studiant at a computer software company
Technical support isn't very good. I've had problems where I couldn't find answers within the community. I've never...
Read full review of Katalon Studio »
Masroor Sadiq
QA Engineer at a tech services company
I have not contacted their support team.
Read full review of Katalon Studio »

Review 1 of 30

GaneshMuralidharan
Global Delivery Head at a consultancy
Tricentis acquired this product a year ago, so prior to that acquisition, the product was owned by an independent...
Read full review of Tricentis NeoLoad »
PrabhuKrishnamoorthy
Senior Director at a tech services company
I would rate the technical support for Tricentis Tosca as ten out of ten. My experience has been positive; their...
Read full review of Tricentis Tosca »
Test Process Consultant
SME (Subject Matter Expert) at a logistics company
For our Proof of Concept (POC), we opted for the cloud version, and the setup was quick, taking only two days to...
Read full review of Tricentis NeoLoad »
GaneshMuralidharan
Global Delivery Head at a consultancy
The support is really good. Our company had opted for platinum support, that is, like, twenty-four hours of service...
Read full review of Tricentis Tosca »
VijaySawale
Test Associate & Manager at a tech services company
Technical support is available 24/7. I am satisfied with the support.
Read full review of Tricentis Tosca »
Denise Duchesney
Senior Manager Test Automation at a healthcare company
The technical support from Tricentis NeoLoad is very helpful.
Read full review of Tricentis NeoLoad »
gagneet
Continuous Delivery Lead at a tech consulting company
Customer Service: Excellent almost 16x5 service with issue resolution within a given 24-hour time frame. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Senior Quality Assurance Engineer
It has good support.
Read full review of Tricentis NeoLoad »
Katie Clifford
Senior E2E Solution Engineer at a financial services firm
The technical support is great. I have not reached out to the support often but when I have they have been very...
Read full review of Tricentis Tosca »
MarkusBonner
Release Test Manager at a tech company
Customer Service: Nine out of 10, and now further improving. Technical Support: Eight out of 10. Sometimes too (ITIL)...
Read full review of Tricentis Tosca »
Anonymous User
Vice President of Technology at a retailer
Customer Service: 7/10 Technical Support: 7/10
Read full review of Tricentis NeoLoad »
Anonymous User
IS QA Manager
Compared to support at our previous product, they're more responsive and they're more knowledgeable. Overall, it's...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior QA Manager at a retailer
Technical support is good. We get all the information through the call centers and they give us tutorials as well....
Read full review of Tricentis Tosca »
Srikanth Iyengar
Technical Test Lead at a consultancy
NeoLoad is offering good support.
Read full review of Tricentis NeoLoad »
Ashish-Kulkarni
Supervisor, Quality Assurance at a financial services firm
We have been in contact with the support team. Since Neotys became Tricentis, the turnaround time for support queries...
Read full review of Tricentis NeoLoad »
Shivashanker Patil
Senior Performance Engineer at a individual & family service
Customer Service: In my experience, customer service is good. Technical Support: The times that I've contacted...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Director at a tech vendor
Support is absolutely fine. We have a dedicated SPOC because we deal with Tricentis directly. Support has never been...
Read full review of Tricentis qTest »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Anonymous User
QA Manager at a non-profit
I would say it’s excellent. We have the best support ever. They have just gone over to the Magic Quadrant. I hope...
Read full review of Tricentis Tosca »
MohamedSoliman
Software QA Automation Engineer at a tech services company
I have not been in touch with technical support from the vendor.
Read full review of Tricentis Tosca »
GencoAp
Head of Testing at a transportation company
Customer service and support have been excellent. We have reliable contacts within the company who provide prompt and...
Read full review of Tricentis Tosca »
Anonymous User
Chief Technical Officer at a government
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Anonymous User
Performance Architect at a tech services company
Customer support is excellent, with a very quick turn around time for any question asked.
Read full review of Tricentis NeoLoad »
Soumya Jain
Test Automation Specialist at a computer software company
Overall, I rate customer service a five out of ten because they need to improve. The chatbot for incident creation...
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer at a healthcare company
Customer Service: 8/10. We have a very good partnership. They are always willing to work with us and help resolve any...
Read full review of Tricentis NeoLoad »
Hector Martinez
Quality Assurance Test Engineer at a computer software company
Their technical support is awesome. It's one of the best things that they have. When we found a challenge or a...
Read full review of Tricentis Flood »
Anonymous User
Software Engineer at a non-profit
They are very good and prompt in resolving tickets that we raise with them. They did help us in resolving certain...
Read full review of Tricentis NeoLoad »
Anonymous User
Performance Analyst at a tech services company
The technical support is good.
Read full review of Tricentis NeoLoad »
RyanO'Neill
Sr. Manager Quality Assurance at a tech vendor
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
Anonymous User
Senior Consultant at a engineering company
I would rate 3/5 as there is not much knowledge base available on the internet for one to independently solve the...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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