Compare Keysight Technologies vs SmartBear

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Eggplant Performance

Cisco

Ixia IxLoad

Marks & Spencer

IxLoad VE

China Mobile

Eggplant Test

FUJIFILM Group, NEC Personal Computers

SmartBear LoadNinja

Falafel Software

ReadyAPI Performance

Mercedes-Benz, Adobe, Hilton Hotels, The Home Depot

ReadyAPI

Healthcare Data Solutions (HDS)

SmartBear TestComplete

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

Zephyr Enterprise

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Popular Solutions

Keysight Oscilloscopes

0 reviews

Eggplant Test

3 reviews

Ixia BreakingPoint

0 reviews

SmartBear TestComplete

2 reviews

ReadyAPI

3 reviews

ReadyAPI Test

0 reviews

Top Industries

Manufacturing Company

12%

Construction Company

10%

Financial Services Firm

Outsourcing Company

Financial Services Firm

13%

Construction Company

11%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mirza Hussain
Engineer at a manufacturing company
I am some kind of AI working with Eggplant Test and other OpenText solutions. I can answer questions about my...
Read full review of Eggplant Test »
Jos Badimo
Director at BAMS
I have been using the solution for a year now. The customers I work with are focused on both custom test assurance...
Read full review of Spirent CyberFlood [EOL] »
WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Anonymous User
CEO at a tech services company
I have used Spirent TestCenter for testing optical transceivers and checking interoperability tests. I utilize it as...
Read full review of Spirent TestCenter [EOL] »

Review 1 of 5

RituRaj
SDE 2 at Virtusa
AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for...
Read full review of AlertSite »
AKSHAYRATHI
Senior engineer at Nagarro
My main use case for SmartBear API Hub is for API automation. A quick specific example of how I use it for API...
Read full review of SmartBear API Hub »
Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at Bertelsmann SE & Co.
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »

Review 1 of 5

Customer Service

DanielWildermuth
Testtool expert at Helvetia Versicherungen
Technical support has really been very good.
Read full review of Eggplant Test »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
We experienced some failures where object libraries suddenly disappeared after a new patch. We had to reach out to...
Read full review of Eggplant Performance »
Sai Prasad
Staff QA Engineer at Virsec
Once, when I raised a ticket regarding a hardware or software issue, the solution's support team visited our company...
Read full review of Ixia BreakingPoint »
Tayyaba Noreen
Student at SHEFFIELD HALLAM UNIVERSITY
I have not used the technical support because I wanted to install and use it with a free trial, but that was not the...
Read full review of Eggplant Test »
Prakarn Wungpichayssuk
ManBusiness Directorager at CSG SOLUTION
The support could improve their speed in resolving issues. I rate the support of Ixia BreakingPoint a six out of ten.
Read full review of Ixia BreakingPoint »
Ahmet Kilic
Network and Security Unit Manager at Bankalararası Kart Merkezi (BKM)
We have contacted technical support in the past and they have been great overall in terms of helping us. We are quite...
Read full review of Ixia Network Packet Brokers »
Mirza Hussain
Engineer at a manufacturing company
I don't have extensive experience with the technical support from Eggplant Test, since I didn't connect with them...
Read full review of Eggplant Test »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
I would rate its customer support services nine out of ten.
Read full review of Ixia Hawkeye »
Anonymous User
EMI/RFI Sr. Staff Engineer at Huawei Technologies
Technical support is very good. We received onsite support when there was an issue.
Read full review of Keysight Oscilloscopes »
Anonymous User
Automation Software Development Analyst 3 at a aerospace/defense firm
It is different in terms of government contracting versus the private sector. They have reps for private sector...
Read full review of Eggplant Test »
Anonymous User
Senior Test Consultant\Competency Lead at a tech services company
Service has been impressive time wise, with basic queries I always got a working answer with more complicated...
Read full review of Eggplant Test »
Lorenzo Forni
EMC Engineer at a tech vendor
We have often needed technical support often. They were always ready to help us. They have been very useful. If you...
Read full review of Keysight Oscilloscopes »
Anonymous User
Project Hardware Engineer at a manufacturing company
The technical support is very easy to reach. I have contacted them a few times regarding the feature usage. These...
Read full review of Keysight Oscilloscopes »
Robert Friedt
Engineer III Electrical & RF at a manufacturing company
Technical support is pretty responsive, pretty decent.
Read full review of Keysight Oscilloscopes »
Anonymous User
Design Methodology and Technical Support at a manufacturing company
Usually, we don't ask too much of the technical support.
Read full review of Keysight Oscilloscopes »
Anonymous User
Integration Specialist at a financial services firm
I would rate technical support at three out of five. I don't think they have enough coverage for support. The issues...
Read full review of Eggplant Test »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Signal Integrity Engineer at a manufacturing company
Sometimes, it's quite hard to get the technical support to come onsite. If we run into a hardware, measurement, or...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Test »
Anonymous User
Developer / Team Lead at a computer software company
Their support is okay.
Read full review of Eggplant Test »
JINNY
QA Engineer at a computer software company
There is a health service in the Eggplant tool. When I have a problem, for example, with the latest version of the...
Read full review of Eggplant Test »
Anonymous User
Presales Engineer at a tech services company
On a scale from one to ten, I would give technical support a ten. I have direct contact, and they are fast.
Read full review of Ixia Hawkeye »
Anonymous User
System Engineer at Inphi Corporation
They have an 800 number you call and they answer it day or night. And then, many of the engineers are in my Rolodex...
Read full review of Keysight Oscilloscopes »
MIGUEL DAUD
Chair Of The Board Of Directors at BAMMTECH
I find that technical support is good. However, because of the issue where the license codes are not printed, the...
Read full review of Ixia Hawkeye »
Anonymous User
Engineer at a tech company
If I need technical support, I can contact the account manager or architectural engineer for information, and they...
Read full review of Keysight Oscilloscopes »
Anonymous User
Director at a aerospace/defense firm
The technical support we receive is decent. So far, they've been helpful.
Read full review of Ixia BreakingPoint »
Anonymous User
Systems Engineer at a tech services company
Customer Service: * Nine out of 10 * Quick response * Good technical knowledge * Professional behavior Technical...
Read full review of IxChariot »
Anonymous User
Technologist at a manufacturing company
I have contacts within Keysight. They usually give us evaluation hardware. They're pretty good about it.
Read full review of Keysight Oscilloscopes »
Anonymous User
Performance Testing Manager at a tech services company
Customer Service: Excellent and very personal. Technical Support: Excellent and very personal.
Read full review of Eggplant Performance »
Anonymous User
Engineer at Huawei Technologies
The technical support is good, and it has very strong customer support. They sent an engineer to us who gave us some...
Read full review of Keysight Oscilloscopes »

Review 1 of 30

Amrutha Shekar
Senior Test Engineer at a tech vendor
I've never contacted technical support. I cannot speak to how helpful or responsive they are.
Read full review of ReadyAPI Performance »
Behdad Afghahi
Owner & CEO at Simin Invest AB
I would rate the customer support for this solution a four out of five.
Read full review of ReadyAPI Performance »
Faiz Ahmed
Test Automation Specialist / Lead at a consultancy
I rate ReadyAPI support eight out of 10. There is some room for improvement. Because we are paying such a huge cost,...
Read full review of ReadyAPI Test »
DeepikaSharma
Senior Software Engineer at CIMB Bank Berhad
I haven't used technical support or know of anyone who has.
Read full review of ReadyAPI »
Ashwini Mude
QA Technical Lead at Fiserv
Mostly, support is fine. We found, while installing the licenses, we got a quick response from the technical team....
Read full review of ReadyAPI Performance »
AhmedAllalen
Development team leader / APPR at a government
If I have a problem, I resolve it myself. Still, when I want to delve deeper into scripting, checking the community...
Read full review of SmartBear TestComplete Mobile »
Rajesh Chouhan
Principal Engineer at Marsh McLennan
I required the technical support team's help while importing the API for a particular schema, and they responded...
Read full review of ReadyAPI Performance »
Anushka Wickramaratne
Head of Quality Assurance at Auxenta Inc.
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SmartBear TestComplete »
Maggie Jones
QA Automation Engineer and Web Developer at cleverbridge
The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive.
Read full review of CrossBrowserTesting »
Anonymous User
Senior Front-End Developer at Beaconfire RedEngine
I must acknowledge that the customer support has been A++ when I have run into problems.
Read full review of CrossBrowserTesting »
Anonymous User
Senior Architect at a computer software company
We are happy with the technical support.
Read full review of SmartBear LoadNinja »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
The support team is okay. I would rate them as maybe three out of five. It is not very straightforward. In the past,...
Read full review of Zephyr Enterprise »
marketacumen
President at Market Acumen, Inc.
The few times that I have had to work with their customer support, they have been responsive and addressed issues...
Read full review of CrossBrowserTesting »
Anonymous User
Quality Assurance Specialist at a tech vendor
SmartBear's technical support is excellent. However, due to time zone differences, support can be a little slow.
Read full review of SmartBear TestComplete »
Anonymous User
Assistant Lecturer at a university
Customer Service: It's good. Technical Support: It's good.
Read full review of SmartBear TestComplete »
Anonymous User
Mobile QA Tester at a comms service provider
I would rate it 10/10. Every time I had a question or issue I couldn’t figure out, they were right there to help.
Read full review of SmartBear TestComplete »
Anonymous User
Junior ASP/.Net Developer at a construction company
Customer Service: 8/10 - SmartBear representatives are surprisingly responsive, and they go out of their way to offer...
Read full review of SmartBear TestComplete »
hima
Works at R & L Carriers
I always had a wonderful response and great support from the customer service.
Read full review of CrossBrowserTesting »
VishalPatil
Automation Architect at Cognizant
I found that there are lots of communities, so it's very easy to get help. You can go to the forum, and you can also...
Read full review of ReadyAPI Test »
Andres_Gomez
Support Engineer at a computer software company
I have not used the customer service support, so I do not have information about that.
Read full review of CucumberStudio »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with SmartBear support was good and I was quite satisfied with their responsiveness and efficiency in...
Read full review of ReadyAPI »
Anonymous User
Technical Product Manager at a tech vendor
The technical support is very good. They are knowledgeable and responsive. I have contacted support multiple times....
Read full review of ReadyAPI Test »
Michael Hutchison
Web Specialist at Mayo Clinic
CBT's customer service is amazing. They respond to comments and queries quickly and with great interest in resolving...
Read full review of CrossBrowserTesting »
Anonymous User
Test Analyst
I would give technical support a rating of 8/10.
Read full review of SmartBear TestComplete »
Anonymous User
IT Manager at a insurance company
Technical support is pretty helpful. They are pretty responsive. They come back to you to find out if you want some...
Read full review of ReadyAPI »
Haiping Gong
QA Automation Manager at a tech vendor
I have not used any customer service/tech support yet. I cannot provide more comments on that.
Read full review of SmartBear TestComplete »
Anonymous User
Application Support Specialist at a logistics company
Customer Service: I didn't need customer service, so I have no experience with it. Technical Support: I didn't need...
Read full review of SmartBear TestComplete »
Anonymous User
Senior Software Test Engineer
10 out of 10. They are very good in technical support.
Read full review of CucumberStudio »
Anonymous User
Senior QA & Test Manager, Head of Test Automation at a tech services company
Customer Service: Average Technical Support: Good
Read full review of SmartBear TestComplete »
Anonymous User
Lead QA Analyst at Loomis Express
If we are facing issues with the tracking calls or any other APIs that we have, a few members are trained to provide...
Read full review of ReadyAPI Test »

Review 1 of 30

Technical Support

No Data Available

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