Compare Keysight Technologies vs SmartBear

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Eggplant Performance

Cisco

Ixia IxLoad

Marks & Spencer

IxLoad VE

China Mobile

Eggplant Test

FUJIFILM Group, NEC Personal Computers

SmartBear LoadNinja

Falafel Software

ReadyAPI Performance

Mercedes-Benz, Adobe, Hilton Hotels, The Home Depot

ReadyAPI

Healthcare Data Solutions (HDS)

SmartBear TestComplete

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

Zephyr Enterprise

Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab

Popular Solutions

Keysight Oscilloscopes

0 reviews

Eggplant Test

2 reviews

Ixia BreakingPoint

0 reviews

SmartBear TestComplete

2 reviews

ReadyAPI

3 reviews

ReadyAPI Test

0 reviews

Top Industries

Manufacturing Company

12%

Outsourcing Company

10%

Construction Company

10%

Comms Service Provider

Financial Services Firm

13%

Construction Company

11%

Outsourcing Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mirza Hussain
Engineer at a manufacturing company
I am some kind of AI working with Eggplant Test and other OpenText solutions. I can answer questions about my...
Read full review of Eggplant Test »
Jos Badimo
Director at BAMS
I have been using the solution for a year now. The customers I work with are focused on both custom test assurance...
Read full review of Spirent CyberFlood [EOL] »
WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Anonymous User
CEO at a tech services company
I have used Spirent TestCenter for testing optical transceivers and checking interoperability tests. I utilize it as...
Read full review of Spirent TestCenter [EOL] »

Review 1 of 5

RituRaj
SDE 2 at Virtusa
AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for...
Read full review of AlertSite »
AKSHAYRATHI
Senior engineer at Nagarro
My main use case for SmartBear API Hub is for API automation. A quick specific example of how I use it for API...
Read full review of SmartBear API Hub »
Coralia Popa
Software Architect at Waters Corporation
We still use SwaggerHub, but we did not change much in the way we are using it, meaning just limited functionality....
Read full review of SwaggerHub »
PramodChaudharyDarwha
Manager at TCS
The main use case of SoapUI is for API testing. We use SoapUI for API testing when we want to perform a performance...
Read full review of SoapUI »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »

Review 1 of 5

Customer Service

DanielWildermuth
Testtool expert at Helvetia Versicherungen
Technical support has really been very good.
Read full review of Eggplant Test »
Tayyaba Noreen
Student at SHEFFIELD HALLAM UNIVERSITY
I have not used the technical support because I wanted to install and use it with a free trial, but that was not the...
Read full review of Eggplant Test »
Sai Prasad
Staff QA Engineer at Virsec
Once, when I raised a ticket regarding a hardware or software issue, the solution's support team visited our company...
Read full review of Ixia BreakingPoint »
Prakarn Wungpichayssuk
ManBusiness Directorager at CSG SOLUTION
The support could improve their speed in resolving issues. I rate the support of Ixia BreakingPoint a six out of ten.
Read full review of Ixia BreakingPoint »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
We experienced some failures where object libraries suddenly disappeared after a new patch. We had to reach out to...
Read full review of Eggplant Performance »
Anonymous User
Systems Engineer at a tech services company
Customer Service: * Nine out of 10 * Quick response * Good technical knowledge * Professional behavior Technical...
Read full review of IxChariot »
Anonymous User
Test lead/Senior Mobile Automation QA at a non-tech company
We were in contact with technical support and we found them to be very helpful. They have good knowledge. It is just...
Read full review of Eggplant Test »
Anonymous User
Electrical Principal Engineer at a tech company
On a scale of one to ten, I would give technical support a nine-and-a-half. They have very good technical support....
Read full review of Keysight Oscilloscopes »
Anonymous User
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Customer service has been rated six out of ten, primarily because of limited regional support in India. Previously,...
Read full review of Eggplant Test »
Kalyan Rapolu
Applications Engineering Leader, Principal Investigator at E.I. du Pont de Nemours and Company
Technical support is very helpful. They have a local technical office up here in Santa Clara. They can come anytime...
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Staff Hardware Engineer at a tech vendor
We have a Field Application Engineer (FAE) in our office area. Every time that we call technical support, they show up.
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal and Power Integrity Technical Manager at a tech company
They have very good technical support. Their local sales representative usually comes to our office and does demos....
Read full review of Keysight Oscilloscopes »
Anonymous User
System Engineer at Inphi Corporation
They have an 800 number you call and they answer it day or night. And then, many of the engineers are in my Rolodex...
Read full review of Keysight Oscilloscopes »
Anonymous User
Software Engineer at a computer software company
The support from Eggplant Digital Automation Intelligence is supportive of any issue we have had. You only need to...
Read full review of Eggplant Test »
Anonymous User
Design Methodology and Technical Support at a manufacturing company
Usually, we don't ask too much of the technical support.
Read full review of Keysight Oscilloscopes »
Anonymous User
Developer / Team Lead at a computer software company
Their support is okay.
Read full review of Eggplant Test »
Rockwell Hsu
Technical Leader at a tech company
Technical support is pretty good. They an 800 number, but they also provide a few engineers who are dedicated to the...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Test Consultant\Competency Lead at a tech services company
Service has been impressive time wise, with basic queries I always got a working answer with more complicated...
Read full review of Eggplant Test »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Test »
Anonymous User
Engineer at Huawei Technologies
The technical support is good, and it has very strong customer support. They sent an engineer to us who gave us some...
Read full review of Keysight Oscilloscopes »
Anonymous User
EMI/RFI Sr. Staff Engineer at Huawei Technologies
Technical support is very good. We received onsite support when there was an issue.
Read full review of Keysight Oscilloscopes »
Anonymous User
Director at a aerospace/defense firm
The technical support we receive is decent. So far, they've been helpful.
Read full review of Ixia BreakingPoint »
Robert Friedt
Engineer III Electrical & RF at a manufacturing company
Technical support is pretty responsive, pretty decent.
Read full review of Keysight Oscilloscopes »
Anonymous User
CEO at a tech services company
Spirent's technical support is good both online and offline.
Read full review of Spirent CyberFlood [EOL] »
JINNY
QA Engineer at a computer software company
There is a health service in the Eggplant tool. When I have a problem, for example, with the latest version of the...
Read full review of Eggplant Test »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »
Anonymous User
Operations Director at LifeSearch
Elliot, our account manager, has been really good. He understands our roadmap and plan and where we're going. We have...
Read full review of Eggplant Performance »
Anonymous User
Automation Software Development Analyst 3 at a aerospace/defense firm
It is different in terms of government contracting versus the private sector. They have reps for private sector...
Read full review of Eggplant Test »
Anonymous User
Presales Engineer at a tech services company
The technical support is very helpful.
Read full review of IxVeriWave »

Review 1 of 30

Francisco Pulido
SecOps Engineer at a real estate/law firm
Customer support can be a bit slow sometimes, but overall, it is good enough.
Read full review of SwaggerHub »
Micheale See
Senior Business System Developer at AVEVA
I'd rate the support for AlertSite five out of five. It's very good.
Read full review of AlertSite »
PramodChaudharyDarwha
Manager at TCS
Customer support is good for SoapUI. In terms of scalability, it is good. We do not have any relationship with the...
Read full review of SoapUI »
Sai Bhargav
Technical Consultant at a tech services company
The customer support is good; they are very knowledgeable and they respond quickly. I was quite impressed.
Read full review of ReadyAPI »
FahadMalik
Quality Assurance Engineer at EMumba
I connected with the solution's technical support team a couple of times. I didn't get a really good answer from them...
Read full review of SmartBear LoadNinja »
Amrutha Shekar
Senior Test Engineer at a tech vendor
I've never contacted technical support. I cannot speak to how helpful or responsive they are.
Read full review of ReadyAPI Performance »
Suraj Branwal
Senior Analyst Monitoring and Reporting at Empower
In terms of support, AlertSite has documentation, though it's not completely updated, I find most of the details to...
Read full review of AlertSite »
HareshKumar Thanneeru
Sr.Test Engineer at Tietoevry
When I was using an older version of the solution I had to use community support online. I have not contacted support...
Read full review of ReadyAPI »
Prakhar Goel
Sr Test Lead at Emerson
With SmartBear TestComplete, you won't get support when you are stuck. The solution's support should be enhanced. The...
Read full review of SmartBear TestComplete »
Son-Vu
Technical Lead/Principle Java Engineer at Waverley Software
I spoke with technical support about an issue and they were helpful. I rate technical support an eight out of ten.
Read full review of ReadyAPI Virtualization »
Mahendra Andhale
Test Manager at Happiest Minds Technologies
The community is strong and provides numerous answers to queries.
Read full review of ReadyAPI Performance »
Anonymous User
Senior Test Manager at a logistics company
The technical support that we get with the solution is quite good. We've been satisfied with it so far.
Read full review of ReadyAPI Test »
Anonymous User
Systems Test Manager at a transportation company
Technical support can be improved by being more efficient in responding to questions.
Read full review of SmartBear TestComplete »
William Brigham
Test Automation Specialist at a tech vendor
The level of technical support leaves a lot to be desired. The only way to get support is via email, therefore...
Read full review of SmartBear TestComplete »
Sai Sasidhar Rangineni
Staff Test Architect at a tech services company
The technical support from SmartBear TestComplete is good.
Read full review of SmartBear TestComplete »
Anonymous User
Software QA Engineer at a financial services firm
8/10 - the answer for reported bug was a known issue and a fix will be a part of future releases, no time scale...
Read full review of ReadyAPI Test »
Anonymous User
QA Analyst / Software QC at Quartzy, Inc
SmartBear has excellent, informative webinars, so keep an eye out for those.
Read full review of CrossBrowserTesting »
Anonymous User
Program Manager at a tech services company
Their support can be a bit slow.
Read full review of ReadyAPI »
Anonymous User
Integration Specialist at a financial services firm
The technical support for this solution is always available. They have an online chat that is quick.
Read full review of SmartBear TestComplete »
Andres_Gomez
Support Engineer at a computer software company
I have not used the customer service support, so I do not have information about that.
Read full review of CucumberStudio »
VolodymyrNabok
Quality Assurance Engineer at a computer software company
I do have some experience with technical support. I've found a few answers to my issues on Smart BF5. I've also had...
Read full review of SmartBear TestComplete »
Anonymous User
Senior Infrastructure Consulting Analyst at a tech services company
Customer Service: 10 out of 10. Very responsive. Technical Support: Eight out of 10. On par with VMware, when they...
Read full review of ReadyAPI Virtualization »
Anonymous User
Software Engineer at Birlasoft IndiaLtd.
I am not the one who handles their technical support. My team has not raised any concerns about the support team. If...
Read full review of ReadyAPI Performance »
PUSHPARAJAN-BALASUBRAMANIAN
Software Test Manager at ISUZU
I would give their customer support a perfect rating of ten. We have a good rapport with the team, and they provide...
Read full review of SmartBear TestComplete »
Anonymous User
Senior QA Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10
Read full review of SmartBear TestComplete »
Anonymous User
Quality Assurance Specialist at a tech vendor
SmartBear's technical support is excellent. However, due to time zone differences, support can be a little slow.
Read full review of SmartBear TestComplete »
Anonymous User
Senior Test Engineer at a leisure / travel company
Very high. Whenever I have had to use the website for assistance I have found the answer there without having to call...
Read full review of ReadyAPI Test »
Deva Veluchamy
Test Automation Lead/Consultant at Aspire Systems
Customer Service: Customer service and technical support from SmartBear is more responsive. Active SmartBear forums...
Read full review of SmartBear TestComplete »
Anonymous User
Junior ASP/.Net Developer at a construction company
Customer Service: 8/10 - SmartBear representatives are surprisingly responsive, and they go out of their way to offer...
Read full review of SmartBear TestComplete »
Anonymous User
Test Analyst
I would give technical support a rating of 8/10.
Read full review of SmartBear TestComplete »

Review 1 of 30

Technical Support

No Data Available

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