Compare ManageEngine vs Segura

ManageEngine

Based on 370 reviews.

Segura

Based on 3 reviews.

Sample Customers

ManageEngine Log360

First Mountain Bank, TRA, Citadel Group, OnPoint Financial Corp, Florida Dept. of Transportation

ManageEngine Key Manager Plus

Sapphire Systems

Segura Certificate Lifecycle Management (CLM)

Liberty Siguros, SulAmerica, DATAPREV, TIM, Telefonica

Popular Solutions

ManageEngine ServiceDesk Plus

12 reviews

ManageEngine Endpoint Central

9 reviews

ManageEngine OpManager

8 reviews

senhasegura Access Management [EOL]

0 reviews

senhasegura SaaS [EOL]

0 reviews

senhasegura Session Management [EOL]

1 reviews

Top Industries

Financial Services Firm

Construction Company

Outsourcing Company

Manufacturing Company

Outsourcing Company

21%

Construction Company

15%

Comms Service Provider

10%

Recreational Facilities/Services Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManojNair2
Director at a tech services company
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Burak Karakurt
Consultant at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
ManageEngine Log360 was used as a central log collecting system from all Unix and Windows servers that our products...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Prashanth Magadi
Principal Engineer at a financial services firm
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the...
Read full review of ManageEngine Site24x7 »
Kaja Salaudin
System Administrator at Agility
Our usual use cases for ManageEngine AssetExplorer include contract management and managing all IT assets, alongside...
Read full review of ManageEngine AssetExplorer »

Review 1 of 5

NasirAkbar
Presales Engineer at SAUDI PARAMOUNT COMPUTER SYSTEMS
I see now that senhasegura Session Management is used for primary purposes.
Read full review of senhasegura Session Management [EOL] »
Movses Bagheryan
IT Security Consultant at Softprom GMBH
I use the solution in my company as a PAM tool. For privileged access management, there are tools like senhasegura...
Read full review of senhasegura SaaS [EOL] »
Mohanned Wael
Solution Consultant at Quest Egypt Software
We use the solution to organize our passwords and manage our credentials without accounts.
Read full review of senhasegura Access Management [EOL] »

Review 1 of 3

Customer Service

Isaac Al Wahaibi
Senior Application Support Specialist at Oman Data Park
The support is not 24-7 so you have to wait for the support person to start their shift. We are not getting good...
Read full review of ManageEngine ServiceDesk Plus »
Louis Iwhiwhu
Senior IT Specialist (SAP & Infrastructure) at a manufacturing company
I am a hundred percent satisfied with what I have. On local support, I would rate them a nine.
Read full review of ManageEngine Vulnerability Manager Plus »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
Support needs improvement. They totally realy on customers at present.
Read full review of ManageEngine Endpoint Central »
Uche ERONDU
Business Development Manager at Hinckley Associates Nigeria
We install ManageEngine OpManager and have support engineers who assist the clients. I would rate the technical...
Read full review of ManageEngine OpManager »
PradeepKumar12
Team Lead at Mahindra Comviva
Technical support is quite good but they are not very quick to respond. It takes time to resolve the ticket.
Read full review of ManageEngine ServiceDesk Plus »
NitinKumar1
SecOps Lead at Barco
The customer support team is great. I have not experienced a support team like this using any other solution. There...
Read full review of ManageEngine Endpoint Central »
Syed Fahad ALi
System administrator at National Foods
The solution's technical support connects immediately and resolves our queries.
Read full review of ManageEngine Patch Manager Plus »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Sometimes, IT issues arise like fraud blocking or service-related problems. When facing an issue, feedback is...
Read full review of ManageEngine IT Asset Management »
Bhavani Prasad Paragi
General Manager at Qwikcilver
Recent improvements in customer support are noted, with better responsiveness and support quality experienced in the...
Read full review of ManageEngine Applications Manager »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
The support system is very good. We don't encounter any horrible issues, and it is well handled.
Read full review of ManageEngine EventLog Analyzer »
Balamurugan Kumarasamy
Deputy General Manager Information Technology at a tech services company
Technical support is responsive. They have support services in Chennai. Whenever we request them, we get a prompt...
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
Quality Management at a financial services firm
We have local technical support. We don't call ManageEngine. Our technical support will relay our question to the...
Read full review of ManageEngine ServiceDesk Plus »
Andreas Nuelati
System Administrator at AWT International- Croatia
We haven't reached out to technical support. However, they do offer contact and options to arrange meetings. They...
Read full review of ManageEngine ADManager Plus »
Anonymous User
System Engineer at a engineering company
6/10
Read full review of ManageEngine OS Deployer »
Varun R
IT specialist at Groww
The support isn't as good as it could be. We need it to be better. When we send requests, we find it takes too much...
Read full review of ManageEngine Endpoint Central »
Syed Mohammed Wasi
Technical Consultant at Saudi Customs
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok,...
Read full review of ManageEngine OpManager »
Ziyad Moghalis
It manager at PTC (Public Telecomuncation Corporation)
We purchased a year of technical support but did not need it.
Read full review of ManageEngine IT360 »
Anonymous User
Founder at a comms service provider
We've dealt with technical support a few times now. They have been responsive, and there is good documentation that...
Read full review of ManageEngine Password Manager Pro »
Anonymous User
Head of Information Technology and Systems at a consumer goods company
Their technical support has been very helpful and is very good.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Senior IT Support Analyst at a healthcare company
The technical support, like the software, is hit or miss. Sometimes it takes a long time to get anything done. We...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Manager at a financial services firm
Customer Service: Excellent. It was on my initial contact that the rep suggested I wait a day to download the...
Read full review of ManageEngine OpManager »
Anonymous User
Senior Modern Workplace Expert at a insurance company
ManageEngine's support is one of the best, I would say. We have chat support, so I can immediately ping someone in...
Read full review of ManageEngine Endpoint Central »
AjayJoshi
Executive-Recruitment at Tech Mahindra Limited
We contacted technical support, but the problem is that they acknowledge it, but they always say that this will be...
Read full review of ManageEngine Applications Manager »
Anonymous User
Product Manager at a tech services company
We use technical support at times, especially when there is a new release. Sometimes we need remote support from the...
Read full review of ManageEngine OpManager »
Anonymous User
Sr Engineer Administrator at a university
They should have a more global support channel.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Systems Administrator at a financial services firm
Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Deputy Manager - Procurement & Sourcing at a tech services company
Technical support is satisfactory.
Read full review of ManageEngine Firewall Analyzer »
Alexia Christofi
Managing Director at CYSOFT
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
Christian-Torres
Desktop Engineer at Arcade TI
The technical support team is good.
Read full review of ManageEngine IT Asset Management »
Jai S
Student at Rabdan Academy
Mostly, we are satisfied with the support. However, there are times when we require development for something that is...
Read full review of ManageEngine Log360 »

Review 1 of 30

NasirAkbar
Presales Engineer at SAUDI PARAMOUNT COMPUTER SYSTEMS
Support is one of the drawbacks or weak points I have noticed in senhasegura Session Management. I can give a rating...
Read full review of senhasegura Session Management [EOL] »
Movses Bagheryan
IT Security Consultant at Softprom GMBH
The solution's technical support is very responsive and fast. I rate the technical support a nine out of ten.
Read full review of senhasegura SaaS [EOL] »
Mohanned Wael
Solution Consultant at Quest Egypt Software
I had a problem during deployment and had to speak with their technical team. They were very helpful, and one of the...
Read full review of senhasegura Access Management [EOL] »

Review 1 of 3

Technical Support

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