ManageEngine IT Asset Management Reviews

I have experience working with ManageEngine IT Asset Management and other ManageEngine tools in Asset Management and ServiceDesk Plus.

I am a technician and IT Infra administrator who explored ManageEngine IT Asset Management for my company, as they were looking for a service desk solution and IT asset management. Six months ago, I downloaded and installed it on one of our servers and configured the mail, email, incoming, outgoing mail alert, and asset management engine explorer for auto-discovery of products through the agent. I am currently working on SAML login.

I am working with an on-premises application of ManageEngine IT Asset Management, so I don't have experience with the cloud version. However, I believe the cloud is more convenient than on-premises because if we choose cloud, all the maintenance jobs such as updates and patching will be handled by them, providing a clear and vulnerability-free environment.

It's a vast product, and we use ManageEngine IT Asset Management because it has an Ops Manager, Event Viewer, Site 24/7, PAM360, and AD Manager among many options that we plan to explore in the future environment.

ManageEngine IT Asset Management explores detailed aspects such as RAM frequency, RAM brand, product, expiry date, users, roles, technicians, groups, support groups, Active Directory, SAML, single sign-on, LDAP, Microsoft Entra ID, proxy settings, and template forms. We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements.

We are looking into the automated IT asset discovery feature. We have configured the incoming and outgoing mail server so that when users send an email to our standardized mail ID, it automatically creates a ticket. In the future, we will explore automation features such as SLA, KPI, and KRA to align targets, manage resources, assess project utilization, and assign tickets based on priority levels.

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that the knowledge base often shows information for older versions such as versions 12, 13, or 11, while we are working with ManageEngine IT Asset Management 15.1. The options are not similar, making it difficult to proceed based on the available documentation.

It's taken around six months.

Technical support from ManageEngine requires license information, official mail ID, and license status, which is quite complicated when seeking assistance. Apart from that, there's nothing to worry about, and I rate it seven out of ten.

Positive

The initial setup of ManageEngine IT Asset Management is straightforward. However, inside the console, we have numerous options and provisions, making it somewhat confusing to determine which option is which. This is not a product issue but a user issue. We can log in and check the options continuously, and that's when we understand how adding options affects others.

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asset Management is 9 out of 10.

We started using Microsoft Azure a couple of years ago, and now we're trying to use some management task manager class. 

We have already managed our field server class task manager class. We are now using ManageEngine and trying our hand at a few other server bus options. ManageEngine is set to Manager Plus. I hope that this is the best solution for fast management. We in IT have some issues with the existing Microsoft SCCM, but we are getting many facilities from ManageEngine Asset Manager class. This is a recording system, and it's an automation system. 

It's very smart. Now, I use it to make adjustments. The test management is ongoing. Our customers can use asset management for asset tracking as they like, entering their plan, size, certification, and software that is operated in and installed on their device. They can track everything from asset management. The IT tracking feature allows the tracking of IT certification, providing easy access to IT information from this product feature.

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. 

Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. 

Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. 

This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. 

This is a very stable solution.

I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field. It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction.

I have used the solution for one year.

Sometimes, IT issues arise like fraud blocking or service-related problems. When facing an issue, feedback is integrated, and a solution is provided from their end.

Failover or redundancy can occur within two to five hours. Any site can adapt. It's a very scalable solution.

Sometimes, IT issues arise like fraud blocking or service-related problems. When facing an issue, feedback is integrated, and a solution is provided from their end. This is expected to be better, and very good support has been attained.

We used Microsoft Azure a couple of years ago and are now trying to use some management task manager class. We have some issues with the existing Microsoft SCCM.

The installation process is very simple. I installed their site smartly using the provided instructions. Anyone can easily install it.

Log360 has some limitations, and I cannot remember specifics at this moment.

ManageEngine is set to Manager Plus. I hope that this is the best solution for fast management. We in IT have some issues with the existing Microsoft SCCM. My customers can use asset management for asset tracking as they like, entering their plan size, certification, and software, which is operated and installed on their device. 

They can track everything from asset management. Fast management and asset management offer many facilities. IT likes that there is no need for additional training for ManageEngine or technicians. 

Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where IT needs to take action or update drivers. All facilities in the enterprise edition allow users, customers, or any organization to easily get their referred insights.

I'd rate the solution eight out of ten.

I predominantly use ManageEngine OpManager for network monitoring. Starting from my switches, firewalls, routers, and so on, the main use case is to ensure continuous monitoring of network devices. It provides unified console access, offering live performance metrics and granular details, including bottleneck identification and performance improvement suggestions.

The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets. Tickets are directed to the respective departments, avoiding organizational floods. The tool serves various departments such as HR, IT, IAM, and network, enhancing overall efficiency and organization.

I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements. An auto-translation capability for regional language preferences would also improve user experience.

I have been working with the IT asset management product for somewhere between two to three years.

I find ManageEngine ITSM tool to be the most stable product that ManageEngine has to offer.

The tool is capable of handling a large volume of tickets per minute, indicating good scalability. For instance, if a thousand users raise tickets simultaneously, it manages their distribution automatically to various departments.

There are instances where the response may take a day or two. Generally, the SLA response time is under three hours. However, I would rate the technical support as a seven out of ten based on numerous experiences.

Neutral

I used to work with other IT asset management solutions like ServiceNow. I appreciate ManageEngine for its affordability, support, usability, and intuitive UI, making it a preferred choice over others.

The initial setup process is simple. I just need to execute the installation file and follow the on-screen instructions until completion.

My customers see a significant ROI from their IT asset management. For example, one customer reduced their costs from around $600K a year to about $20-30K a year by using this tool to automate tickets, resulting in substantial savings.

The tool is very affordable, with no hidden charges, and support is included in the licensing cost.

I have also evaluated ServiceNow as another IT asset management solution.

Overall, I would rate the IT asset management solution an eight out of ten. Its flexibility, usability, and integration capabilities make it highly recommendable.

Positive

The main use case for using ManageEngine IT is to have overall asset visibility. It is linked with the service desk platform, ensuring that when a user submits a ticket, the asset associated with that user automatically appears in the service desk ticket. This shows the correlation between the user, the asset, and the live IP of the asset, displaying its online/offline status and system health.

Having a single dashboard allows us to avoid using multiple consoles to view an end user's asset details. We can easily track the asset and its relationship to business functions, budgets, warranties, and expiries. This level of tracking makes it simple to handle asset management within the organization.

The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively. It aids in asset visibility and integrates with the service desk to auto-populate user assets with service tickets. With ManageEngine IT, we can manage asset details, ensuring they align with business functions.

It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature. 

Additionally, there should be more flexible reporting on asset management over the internet for remote users. The upgrade process is critical; if it fails, the entire server and database must be restored.

We have been using ManageEngine IT Asset Management for the last two years.

There are general operational issues, such as agent reporting. The agent connects to the server every ninety minutes, however, sometimes it is not stable, especially during upgrades.

The scalability is rated a ten out of ten, indicating excellent scalability.

Online technical support is far better than partner support. 

Overall, I would rate the support as an eight out of ten.

Positive

I have worked with BigFix and IBM for asset management. We chose ManageEngine because it offers remote control for end-user technicians and has a full bundle.

The initial setup was easy and took about a week. The single agent handles all tasks at the endpoint.

The pricing is very reasonable considering the number of users and the multiple products within ManageEngine that we use. It is quite competitive compared to other solutions.

Before using ManageEngine, we evaluated BigFix and IBM for asset management.

Organizations should clearly define their requirements before selecting a solution. ManageEngine IT is suitable for large enterprise-scale customers. Smaller organizations might want to consider more specific products instead of the full suite. 

Overall, I rate ManageEngine IT Asset Management an eight out of ten.

We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and patch management.

ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing. It also manages warranty and contract expiries. We have also integrated it with our financial accounting system for depreciation and invoicing.

Responses from ManageEngine should be faster. We also need to explore automated asset lifecycle management and integration with AI for asset management. Including features that automatically update asset locations when employees move internationally would be beneficial.

We have been using it since somewhere around 2019 or 2020.

I would rate stability as nine out of ten.

Scalability is also rated as nine out of ten.

Support could be faster.

Positive

It is easier to set up than Service Desk Plus. On a scale of one to ten for setup, I would say nine.

The pricing is reasonable for our company.

I would definitely recommend ManageEngine for small and medium-sized companies as it covers all the necessary features for asset management. It helps in providing financial information and covers features needed by asset management systems. 

Overall, I rate ManageEngine IT Asset Management nine out of ten.

So the idea is to control all the endpoints we have in the company, and ManageEngine helps with that. We find it very useful as we are using the cloud solution.

In my opinion, it is the MDM; patch management and deployment are the valuable features.

The engineering area needs improvement.

I have been using the solution for a month. We are using almost the latest version provided by the cloud solution.

It is a stable solution. I rate it nine out of ten.

It is a scalable solution. I rate it nine out of ten. Right now, we are just testing the tool. So we are only around five people using the solution.

The technical support team is good.

Positive

The initial setup was easy.

The pricing is good. We have plans to buy the licenses and work with the whole solution. The solution is highly recommended. I rate it ten out of ten.

Overall, I would rate the solution a ten out of ten. 

It is a great product, and we are very satisfied with the features. It is good, and we have not experienced any issues.

The asset management tool is costly compared to other tools in the market.

We would like to see some improvements in the change management tool. It is tough to understand and modify and could be more user-friendly.

We have been using this solution for about three years. It is deployed on private cloud.

It is a highly stable solution.

It is a scalable solution. We plan to expand the usage in the future when it is required.

The technical support is great.

We previously worked with other solutions but switched to ManageEngine IT Asset Management due to its growth and data prospects.

We are currently setting up internal IT asset management and using the service desk.

Yes, we have seen an ROI as we have been using this solution for quite some time.

There is a cost-in-use for 5,000 licenses. We pay around ten to 11 thousand every year.

I rate this solution a ten out of ten.

The auto-discovery feature has helped us a lot.

The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit.

Another example would be that I have got 100 SSD drives that need to be distributed among ten projects. I'm the project manager, and I have one asset with a quantity of 100. Instead of me creating 100 CIs, I should be able to aggregate these CIs and reallocate these CIs in portions to various projects. This is the feature that we are really looking forward to. Currently, we are having some challenges in managing assets. We are still managing them in Excel sheets and keeping a track of them outside the system.

I have been using this solution for around two years. I am currently using its latest version.

It is stable.

In the on-prem environment, there could be challenges in terms of scalability. We have not reached the tipping point to see any scalability issues, but as the database grows, we will see some challenges. We are thinking of migrating to the cloud environment in the future.

Their technical support is okay. I have no issues with their technical support.

We were using Sapphire, which was an on-prem solution. Both these solutions have similar kinds of challenges. We moved away from Sapphire because it was not integrated with our IT Service Management tool.

It was easy to set up.

Its price is reasonable, but I wish it was lower.

I would advise others to think properly about their configuration management and CMDB. They should design the workflows on paper. After that, they should work with the quick setup team of ManageEngine to implemented it. We didn't have any specific challenges.

I would rate ManageEngine IT Asset Management an eight out of ten.