Compare ManageEngine vs Versa Networks

ManageEngine

Based on 364 reviews.

Versa Networks

Based on 29 reviews.

Sample Customers

ManageEngine OpManager

Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC

ManageEngine IT360

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Popular Solutions

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

12 reviews

Versa Unified Secure Access Service Edge (SASE) Platform

4 reviews

Versa Director

1 reviews

Versa Cloud Services Gateway

0 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Government

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

11%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at a healthcare company
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at a financial services firm
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

PriyankDubey
Product manager at a consultancy

Read full review of Versa Director »
Aashiesh Sharrma
Senior Client Partner at a tech vendor
For BFSI and manufacturing, I usually recommend Versa Unified Secure Access Service Edge (SASE) Platform.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 2

Customer Service

Waleed Omar
Information Security Specialist at a educational organization
The technical support from ManageEngine Patch Manager Plus is helpful. On a scale from 1 to 10 for support, I would...
Read full review of ManageEngine Patch Manager Plus »
Isaac Al Wahaibi
Senior Application Support Specialist at a tech services company
The support is not 24-7 so you have to wait for the support person to start their shift. We are not getting good...
Read full review of ManageEngine ServiceDesk Plus »
Baabloo Taarwale
Assistant Vice President at a computer software company
We are satisfied with the support.
Read full review of ManageEngine ADManager Plus »
Md Abdul Hakim
System Engineer at a tech services company
Their support is very efficient. We have deployed between thirty and forty products, particularly for enterprise...
Read full review of ManageEngine ADAudit Plus »
Hussein Taha
IT Enterprise System Administrator at a government
Technical support needs to be faster and more responsive.
Read full review of ManageEngine ServiceDesk Plus »
Sad Sadd
Senior Presales Engineer at a tech services company
Technical support is very good.
Read full review of ManageEngine Endpoint Central »
Istyak Ahmad
Security specialist at a computer software company
OpManager technical support is good. I would give them a ten out of ten.
Read full review of ManageEngine OpManager »
Alaa Abulail
Information Technology Manager at a tech services company
I would rate the tech support a ten out of ten. The support team has impressive response times and provides effective...
Read full review of ManageEngine OpManager »
Anil Rao
Vice President Delivery & Operations at a tech services company
Support could be faster.
Read full review of ManageEngine IT Asset Management »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine has great support. This is an Indian tool with support teams in Chennai. We operate out of Delhi, and...
Read full review of ManageEngine NetFlow Analyzer »
Louis Iwhiwhu
Senior IT Specialist (SAP & Infrastructure) at a manufacturing company
I am a hundred percent satisfied with what I have. On local support, I would rate them a nine.
Read full review of ManageEngine Vulnerability Manager Plus »
Anonymous User
Cloud Security Administrator at a wellness & fitness company
ManageEngine support is great.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
ITSM Engineer at a tech services company
Technical support has been okay. It's good. However, sometimes it takes longer to answers some questions. I want to...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Technology Manager at a computer software company
The technical support is quite good. Since the solution is simple and easy to use, there is usually less requirement...
Read full review of ManageEngine IT Asset Management »
Anonymous User
Sr Engineer Administrator at a university
They should have a more global support channel.
Read full review of ManageEngine Endpoint Central »
Abrar Hussain Khan
Technology Lead at a retailer
Online technical support is far better than partner support. Overall, I would rate the support as an eight out of ten.
Read full review of ManageEngine IT Asset Management »
Anonymous User
IT Support Manager at a financial services firm
In South Africa, the OpManager system is fairly new. With the current support structures in place, the support team...
Read full review of ManageEngine OpManager »
Anonymous User
Projects, Functional Development Engineer at a government
I have contacted the technical support team of the tool a few times. The solution's technical support is fast to...
Read full review of ManageEngine Endpoint Central »
Kamal-Patel
Software Engineer at a computer software company
The ManageEngine technical support team deserves a rating of ten out of ten because we receive up-to-date support.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
CIO at a insurance company
Our experience with the technical support for ManageEngine EventLog Analyzer was very good. They understood our...
Read full review of ManageEngine EventLog Analyzer »
Nayef Hamzeh
IT Manager at a tech services company
Technical support has been very good.
Read full review of ManageEngine ServiceDesk Plus »
Esmahan Mohamed Ramadan
Engineer at a financial services firm

Read full review of ManageEngine PAM360 »
Srinivasan Naidu
Senior System Engineer at a energy/utilities company
They are helpful, but all the new feature deployment takes a lot of time, so it is not very responsive.
Read full review of ManageEngine Applications Manager »
Anonymous User
Applications Specialist II at a government
I have not used it but from what I understand, their technical support is not that great.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Quality Management at a financial services firm
We have local technical support. We don't call ManageEngine. Our technical support will relay our question to the...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Chief Information Security Officer at a retailer
Our customer service and technical support experience has been lackluster and were are keen on seeing this improve.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Administrator at a financial services firm
3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Systems Manager at a tech services company
The technical support is good but sometimes, there is a slight delay in response.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Product Manager - Solution Architect at a tech services company
The support team needs work, I have waited months for an answer to some of our requests.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network engineer at a manufacturing company
I have made use of technical support and am certainly very satisfied with them.
Read full review of ManageEngine EventLog Analyzer »

Review 1 of 30

PranavGupta
Assistant Manager at a comms service provider
The tech support does not have familiarity with its product. They could be more knowledgeable.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Tristan Van Rhyn
Account Manager at a tech services company
Customer support could be faster and escalate to more advanced levels of support.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
Versa's technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Corey Taub
Senior Network Administrator at a construction company
Technical support has been responsive. This has been a co-managed implementation so when there are any high-end...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
As I am in product management, I have not had occasion to contact technical support. This would be in the purview of...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Hassam_Uddin
Director of Pre-Sales at a media company
The technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PranavGupta
Assistant Manager at a comms service provider
Technical support is very good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
Versa Director's technical support is good.
Read full review of Versa Director »
Aashiesh Sharrma
Senior Client Partner at a tech vendor
At this point in time, I would rate Versa Unified Secure Access Service Edge (SASE) Platform's technical support...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I haven't had to deal directly with technical support because everything was done through the service providers.
Read full review of Versa Director »
Anonymous User
Expert IP Access Engineer at a comms service provider
Customer service is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Ashkan Waghu
Assistant Vice President at a consultancy
I work with a partner, not directly with the OEM, which makes getting technical support on call very challenging. The...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Vishal Kale
Deputy General Manager- Solutions Engineering at a comms service provider
There are no issues with their support. Their TAC support is very good at identifying and resolving problems.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Aashiesh Sharrma
Senior Client Partner at a tech vendor
I rate their technical support a ten.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Oracle Apps Functional Consultant at a comms service provider
Technical support is very good at every stage. We have not faced any issues with the production support and live...
Read full review of Versa Director »
Nemo Lin
Directior of product line at a comms service provider
It is generally stable but when we have trouble with deploying or configuration we encounter certain issues. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Application Architect at a manufacturing company
Versa Director has pretty good technical support engineers that are knowledgeable and will figure out solutions to...
Read full review of Versa Director »
Anonymous User
Core Network Manager at a comms service provider
Their support is okay, but they need to grow it out faster. They need a better mechanism for getting quick responses...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Expert IP Access Engineer at a comms service provider
The technical support that the company offers is very good. They've been very supportive. We're satisfied with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Presales Solutions Consultant/Engineer at a comms service provider
I can say that I am satisfied with customer support but I'm not quite sure because it is my colleagues who manage...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Reviewer9537h4
Networking Consultant / Networking Business Manager at a tech vendor
They're helpful, however, we actually rarely use them. It's almost never happened, in terms of having any issues.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Consultant
Technical support is beneficial and very knowledgeable. They understand issues very well. They come back with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I have had almost no interaction with technical support. The provider handles all VPN, connectivity or cloud issues,...
Read full review of Versa Cloud Services Gateway »
Carlos Junco
Engineering Manager at a comms service provider
Their technical support is very good. Their response times are good. They provide us with very clear information —...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Vikas Upadhyay
Executive at a recreational facilities/services company
During the testing phase, Versa provided a dedicated person for support. However, I cannot comment on their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Arjun Alva
IT Manager at a construction company
On a scale from one to ten, with one being the worst and ten being the best, I would rate technical support at six....
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Network Engineer at a tech services company
Their technical support is good. We directly communicate with Versa if we have any issues or questions. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 27

Technical Support

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