Compare ManageEngine vs Versa Networks

ManageEngine

Based on 337 reviews.

Versa Networks

Based on 27 reviews.

Sample Customers

ManageEngine OpManager

Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC

ManageEngine IT360

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Popular Solutions

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

18 reviews

ManageEngine OpManager

15 reviews

Versa Unified Secure Access Service Edge (SASE) Platform

5 reviews

Versa Director

1 reviews

Versa Cloud Services Gateway

0 reviews

Top Industries

Educational Organization

33%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anil Rao
Vice President Delivery & Operations at Rezilyens
We primarily use ManageEngine ServiceDesk Plus to define and manage use cases. Compared to ServiceNow, it serves as a...
Read full review of ManageEngine ServiceDesk Plus »
Tanveer Khalid
Technical Consultant at Kidan
I use this tool for monitoring and managing our network infrastructure. It helps us keep track of our entire setup...
Read full review of ManageEngine Site24x7 »
Abdul Hakim
System Engineer at Corporate Projukti Limited
We started using Microsoft Azure a couple of years ago, and now we're trying to use some management task manager...
Read full review of ManageEngine IT Asset Management »
Abrar Hussain Khan
Technology Lead at GMG
I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks...
Read full review of ManageEngine Patch Manager Plus »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

PriyankDubey
Product manager at a consultancy

Read full review of Versa Director »
Ashkan Waghu
Assistant Vice President at icici lombard
The primary use case for Versa Unified Secure Access Service Edge (SASE) Platform is application prioritizing and...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 2

Customer Service

Prasanthraj PN
Sales Director at InnovationTQ
I am happy with the solution's technical support.
Read full review of ManageEngine PAM360 »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company
If you have any issues with implementation, support is available to help. Technical support is rated a nine out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Ela Antonio
Service Delivery Manager at MDS Call Solutions, Inc.
Support is better on the cloud than when you have an on-premises deployment. The local support is very accommodating....
Read full review of ManageEngine ServiceDesk Plus »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
I have been in touch with the ManageEngine technical support. They have been amazing when it comes to helping. I...
Read full review of ManageEngine Log360 »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
Support needs improvement. They totally realy on customers at present.
Read full review of ManageEngine Endpoint Central »
Bhavani Prasad Paragi
General Manager at Qwikcilver
Recent improvements in customer support are noted, with better responsiveness and support quality experienced in the...
Read full review of ManageEngine Applications Manager »
Sivakumar Murugavel
Head Of IT Infrastructure Network Security and Compliance at LMW
We get good support, even though we currently use the basic version. They are responsive. We get good support as of now.
Read full review of ManageEngine ServiceDesk Plus »
SanjayMishra
General Manager at SARJAK CONTAINER LINES PRIVATE LIMITED
The solution's technical support is very good. I rate the technical support a seven or eight out of ten.
Read full review of ManageEngine Endpoint Central »
Muhammad Jahangir
Manager devops at emergent
The support could improve in ManageEngine EventLog Analyzer. There have been times when we connected to support and...
Read full review of ManageEngine EventLog Analyzer »
MohammedShaheer
IT Administrator at Qatar Diyar
We have had the opportunity to evaluate the company's customer support. They are very good and approach the concepts...
Read full review of ManageEngine ADAudit Plus »
Anonymous User
Team Lead at EOH Managed Services Public Sector
Customer Service: Excellent Technical Support: Excellent
Read full review of ManageEngine OpManager »
Anonymous User
Enterprise Architect - Information Security at a transportation company
I don't deal with technical support or handle technical issues related to the product.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
CIO at ECGC LTD.
Our experience with the technical support for ManageEngine EventLog Analyzer was very good. They understood our...
Read full review of ManageEngine EventLog Analyzer »
Elizabeth Juarez
Global Chief Information Officer/ Chief Technology Officer at Kidzania
We're still receiving support from the implementer so haven't had to deal with technical support yet.
Read full review of ManageEngine ServiceDesk Plus »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not used the support from ManageEngine OpManager.
Read full review of ManageEngine OpManager »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Technical support has been horrible to deal with. It can take days to return your call if they return it at all. When...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Technical Support at a computer software company
Technical support is very excellent actually.
Read full review of ManageEngine PAM360 »
AlexiaChristofi
Customer Success Leader at Channel-IT Ltd. (CY) - Channel-IT Greece
There is good technical support from ManageEngine ServiceDesk Plus. I rate them a ten out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Network Administrator at a media company
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two. This...
Read full review of ManageEngine Password Manager Pro »
Rio Satriyo
Solution Consultant at a tech services company
I have never contacted the support.
Read full review of ManageEngine Applications Manager »
Anonymous User
System engineer at a university
The response from the technical support staff was great whenever I needed it. They are also open to suggestions from...
Read full review of ManageEngine Endpoint Central »
Samuel Migiro
IT Officer at Burn Manufacturing
Support was good. Anytime we raised issues, we got instant feedback. We didn't have to wait too long.
Read full review of ManageEngine ServiceDesk Plus »
Srinivasan Naidu
Senior System Engineer at Qatar Petroleum
We have been in contact with technical support and are satisfied with the speed of their answers.
Read full review of ManageEngine OpManager »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
Technical support is very responsive. During some updates, we had a few small issues and they fixed them for us.
Read full review of ManageEngine ServiceDesk Plus »
SahilRana
Manager - IT at Milliman
ManageEngine provides good support for their products. I rate the technical support at eight out of ten. The support...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Administrator at a financial services firm
3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they...
Read full review of ManageEngine Endpoint Central »
Krishna Krishna
System Administrator at Computer Network Systems
Technical support is very good.
Read full review of ManageEngine OpManager »
Anonymous User
Lead IT Infrastructure Specialist at Tunstall Healthcare
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Global Infosec Lead at a tech services company
My experience with technical support has been good.
Read full review of ManageEngine Endpoint Central »
Hai Quach
Senior IT Consultant at Yusen Logistics
The solution's customer service is responsive.
Read full review of ManageEngine Patch Manager Plus »

Review 1 of 30

MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
Versa's technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PranavGupta
Assistant Manager at Shyam Telecom Group
The tech support does not have familiarity with its product. They could be more knowledgeable.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Hassam_Uddin
Director of Pre-Sales at OmniClouds UAE
The technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
As I am in product management, I have not had occasion to contact technical support. This would be in the purview of...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Tristan Van Rhyn
Account Manager at Expect Solutions
Customer support could be faster and escalate to more advanced levels of support.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Corey Taub
Senior Network Administrator at RS&H
Technical support has been responsive. This has been a co-managed implementation so when there are any high-end...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PranavGupta
Assistant Manager at Shyam Telecom Group
Technical support is very good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
Versa Director's technical support is good.
Read full review of Versa Director »
Nemo Lin
Directior of product line at Chinatelecom Europe
It is generally stable but when we have trouble with deploying or configuration we encounter certain issues. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Expert IP Access Engineer at a comms service provider
The technical support that the company offers is very good. They've been very supportive. We're satisfied with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Reviewer9537h4
Networking Consultant / Networking Business Manager at a tech vendor
They're helpful, however, we actually rarely use them. It's almost never happened, in terms of having any issues.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Presales Solutions Consultant/Engineer at a comms service provider
I can say that I am satisfied with customer support but I'm not quite sure because it is my colleagues who manage...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Application Architect at a manufacturing company
Versa Director has pretty good technical support engineers that are knowledgeable and will figure out solutions to...
Read full review of Versa Director »
Anonymous User
Expert IP Access Engineer at a comms service provider
Customer service is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Arjun Alva
IT Manager at a construction company
On a scale from one to ten, with one being the worst and ten being the best, I would rate technical support at six....
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Vishal Kale
Deputy General Manager- Solutions Engineering at a comms service provider
There are no issues with their support. Their TAC support is very good at identifying and resolving problems.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Oracle Apps Functional Consultant at a comms service provider
Technical support is very good at every stage. We have not faced any issues with the production support and live...
Read full review of Versa Director »
Anonymous User
Core Network Manager at a comms service provider
Their support is okay, but they need to grow it out faster. They need a better mechanism for getting quick responses...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Ashkan Waghu
Assistant Vice President at icici lombard
I work with a partner, not directly with the OEM, which makes getting technical support on call very challenging. The...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I haven't had to deal directly with technical support because everything was done through the service providers.
Read full review of Versa Director »
Carlos Junco
Engineering Manager at Netjer Networks
Their technical support is very good. Their response times are good. They provide us with very clear information —...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Vikas Upadhyay
Executive at PVR Ltd
During the testing phase, Versa provided a dedicated person for support. However, I cannot comment on their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I have had almost no interaction with technical support. The provider handles all VPN, connectivity or cloud issues,...
Read full review of Versa Cloud Services Gateway »
Anonymous User
Network Engineer at a tech services company
Their technical support is good. We directly communicate with Versa if we have any issues or questions. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Consultant
Technical support is beneficial and very knowledgeable. They understand issues very well. They come back with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 25

Technical Support

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