Compare ManageEngine vs Versa Networks

ManageEngine

Based on 364 reviews.

Versa Networks

Based on 29 reviews.

Sample Customers

ManageEngine OpManager

Bonita, Thorp Reed & Armstrong, Galaxy, Fiserv Credit Union Division, Universitas 21 Global, ERP Suites LLC

ManageEngine IT360

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Popular Solutions

ManageEngine ServiceDesk Plus

16 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

11 reviews

Versa Unified Secure Access Service Edge (SASE) Platform

4 reviews

Versa Director

1 reviews

Versa Cloud Services Gateway

0 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Manufacturing Company

11%

Computer Software Company

11%

Financial Services Firm

11%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at a healthcare company
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at a financial services firm
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

PriyankDubey
Product manager at a consultancy

Read full review of Versa Director »
Aashiesh Sharrma
Senior Client Partner at a tech vendor
For BFSI and manufacturing, I usually recommend Versa Unified Secure Access Service Edge (SASE) Platform.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 2

Customer Service

Baabloo Taarwale
Assistant Vice President at a computer software company
We are satisfied with the support.
Read full review of ManageEngine ADManager Plus »
MUBDIUL ISLAM
Junior System Engineer at a tech services company
I would recommend a rating of ten out of ten for support. I receive assistance from them, and they are very good.
Read full review of ManageEngine OpManager »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
I can do everything myself. But if I do contact them, they are always responsive and send helpful articles.
Read full review of ManageEngine Endpoint Central »
Tejinder Thakur
Network Engineer at a computer software company
It is a bit tough to deal with the technical support of the product since I did not get any answer from them during...
Read full review of ManageEngine ADManager Plus »
Hoa-Nguyen
Head Of Finance - Digital Venture at a transportation company
The technical support for ManageEngine is very good, and I would rate it a seven out of ten.
Read full review of ManageEngine Firewall Analyzer »
Istyak Ahmad
Security specialist at a computer software company
The support for the product is very good. They provided us the link for the product, we started the Windows server,...
Read full review of ManageEngine OpManager »
CarlosPerez5
IT Director at a healthcare company
The technical support services are good.
Read full review of ManageEngine ServiceDesk Plus »
AdeolaEkunola
Director at a tech services company
Services from the solution's technical support have been satisfactory.
Read full review of ManageEngine Patch Manager Plus »
Sad Sadd
Senior Presales Engineer at a tech services company
Technical support is very good.
Read full review of ManageEngine Endpoint Central »
Ameen Ahsan
Lead - IT Helpdesk at a financial services firm
How ManageEngine works is they have partner support. In my region, they have only one partner. If my understanding is...
Read full review of ManageEngine Endpoint Central »
Mohamed Wanas
NOC Service Desk Team Lead at a tech services company
Since we are not their premium customers, they don't answer our concerns quickly. It takes some time to get answers...
Read full review of ManageEngine ServiceDesk Plus »
Stephen Naval
Sr Manager IT Infrastructure & Tech Development at a non-tech company
Support has been okay so far. It really depends on the staff person and whether they are proactive with regard to...
Read full review of ManageEngine ADManager Plus »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
Support needs improvement. They totally realy on customers at present.
Read full review of ManageEngine Endpoint Central »
Sampath Gunawardena
Head Of Customer Support at a tech services company
I was able to get some support from the community but as an end user, I'd like to be able to get support from the...
Read full review of ManageEngine ServiceDesk Plus »
Sigal Svilim
Chief Information Officer at a energy/utilities company
We rely on the integrator for support.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Operations and Support Manager at a consultancy
We have had sales support from ManageEngine Desktop Central and they have been very helpful.
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Infrastructure and Security Manager at a logistics company
I've spoken with technical support in the past. It's a hit and miss, depending on who you speak with support. Some...
Read full review of ManageEngine Endpoint Central »
Nilanjan Karmakar
Senior Manager at a consultancy
The technical support is easy for me as I have a support architecture in place. It has been good for the software.
Read full review of ManageEngine ADAudit Plus »
Anonymous User
ITSM Engineer at a tech services company
Technical support has been okay. It's good. However, sometimes it takes longer to answers some questions. I want to...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Datacenter Engineer at a university
I did not contact technical support.
Read full review of ManageEngine ADManager Plus »
Anonymous User
IT Director at a manufacturing company
I have interacted with the technical support. It was not perfect, but it was good. I would rate the customer service...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Enterprise Architect - Information Security at a transportation company
I don't deal with technical support or handle technical issues related to the product.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
System Engineer at a engineering company
6/10
Read full review of ManageEngine OS Deployer »
SahilRana
Manager - IT at a financial services firm
ManageEngine provides good support for their products. I rate the technical support at eight out of ten. The support...
Read full review of ManageEngine Endpoint Central »
Mohamed Sabry Elgendi
Cloud Solutions Architect at a philanthropy
The support team is responsive, but there is room for improvement.
Read full review of ManageEngine Desktop Central MSP [EOL] »
QuyVan
Technical Consultant at a tech consulting company
The technical support is good and helpful.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine Endpoint Central »
YassiaSavadogo
Network security architect at a government
The ManageEngine technical support team is very available.
Read full review of ManageEngine OpManager »
Balamurugan Kumarasamy
Deputy General Manager Information Technology at a tech services company
Technical support is responsive. They have support services in Chennai. Whenever we request them, we get a prompt...
Read full review of ManageEngine EventLog Analyzer »
AmerSyed
Infrastructure Lead at a real estate/law firm
I require support from time to time and usually write to them for assistance. While they are generally good, there...
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

PriyankDubey
Product manager at a consultancy
Versa Director's technical support is good.
Read full review of Versa Director »
Corey Taub
Senior Network Administrator at a construction company
Technical support has been responsive. This has been a co-managed implementation so when there are any high-end...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PranavGupta
Assistant Manager at a comms service provider
The tech support does not have familiarity with its product. They could be more knowledgeable.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
Versa's technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PranavGupta
Assistant Manager at a comms service provider
Technical support is very good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Tristan Van Rhyn
Account Manager at a tech services company
Customer support could be faster and escalate to more advanced levels of support.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Hassam_Uddin
Director of Pre-Sales at a media company
The technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
As I am in product management, I have not had occasion to contact technical support. This would be in the purview of...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Application Architect at a manufacturing company
Versa Director has pretty good technical support engineers that are knowledgeable and will figure out solutions to...
Read full review of Versa Director »
Vishal Kale
Deputy General Manager- Solutions Engineering at a comms service provider
There are no issues with their support. Their TAC support is very good at identifying and resolving problems.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Reviewer9537h4
Networking Consultant / Networking Business Manager at a tech vendor
They're helpful, however, we actually rarely use them. It's almost never happened, in terms of having any issues.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Nemo Lin
Directior of product line at a comms service provider
It is generally stable but when we have trouble with deploying or configuration we encounter certain issues. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Carlos Junco
Engineering Manager at a comms service provider
Their technical support is very good. Their response times are good. They provide us with very clear information —...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Ashkan Waghu
Assistant Vice President at a consultancy
I work with a partner, not directly with the OEM, which makes getting technical support on call very challenging. The...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Presales Solutions Consultant/Engineer at a comms service provider
I can say that I am satisfied with customer support but I'm not quite sure because it is my colleagues who manage...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Expert IP Access Engineer at a comms service provider
Customer service is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Consultant
Technical support is beneficial and very knowledgeable. They understand issues very well. They come back with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Core Network Manager at a comms service provider
Their support is okay, but they need to grow it out faster. They need a better mechanism for getting quick responses...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Vikas Upadhyay
Executive at a recreational facilities/services company
During the testing phase, Versa provided a dedicated person for support. However, I cannot comment on their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Aashiesh Sharrma
Senior Client Partner at a tech vendor
I rate their technical support a ten.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Network Engineer at a tech services company
Their technical support is good. We directly communicate with Versa if we have any issues or questions. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Arjun Alva
IT Manager at a construction company
On a scale from one to ten, with one being the worst and ten being the best, I would rate technical support at six....
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Expert IP Access Engineer at a comms service provider
The technical support that the company offers is very good. They've been very supportive. We're satisfied with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I haven't had to deal directly with technical support because everything was done through the service providers.
Read full review of Versa Director »
Aashiesh Sharrma
Senior Client Partner at a tech vendor
At this point in time, I would rate Versa Unified Secure Access Service Edge (SASE) Platform's technical support...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Oracle Apps Functional Consultant at a comms service provider
Technical support is very good at every stage. We have not faced any issues with the production support and live...
Read full review of Versa Director »
Anonymous User
Vice President Of Product Strategy at a tech services company
I have had almost no interaction with technical support. The provider handles all VPN, connectivity or cloud issues,...
Read full review of Versa Cloud Services Gateway »

Review 1 of 27

Technical Support

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