Compare Paessler GmbH vs Rapid7

Paessler GmbH

Based on 124 reviews.

Rapid7

Based on 218 reviews.

Latest Research

Buyer's Guide

NetFort LANGuardian vs. PRTG Network Monitor

November 2026

NetFort LANGuardian vs. PRTG Network Monitor

Updated: November 2026

Buyer's Guide

NetFort LANGuardian vs. PRTG Network Monitor

November 2026

PRTG Network Monitor vs. NetFort LANGuardian

Updated: November 2026

Overview

Paessler AG develops and sells network management and network monitoring software. The company was founded by CEO Dirk Paessler in 1997 and offers freeware and commercial software for system administrators. In 2014 Paessler AG grew sales by 40 percent in the US and Canada, with worldwide sales growing 32 percent. The reseller rate in the US and Canada grew 116 percent due to 64 new registered partners.

Information Not Available

Sample Customers

PRTG Network Monitor

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Popular Solutions

PRTG Network Monitor

14 reviews

PRTG Enterprise Monitor

4 reviews

Rapid7 InsightVM

7 reviews

Rapid7 InsightIDR

3 reviews

Rapid7 MDR

20 reviews

Top Industries

Comms Service Provider

11%

Financial Services Firm

10%

Outsourcing Company

Healthcare Company

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Emmanuel Appiah Boateng
Network and Security Engineer at a educational organization
I mainly use PRTG Enterprise Monitor for network infrastructure monitoring. I am currently working as a Network and...
Read full review of PRTG Enterprise Monitor »

Review 1 of 1

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

Tochukwu Uzomba
Solutions Architect at Boch Systems Company Limited
The technical support is good. The setup process is well-documented, making it easy to deploy. However, unlike...
Read full review of PRTG Network Monitor »
Bien A.Vitorillo
IT Manager at Atlas Fertilizer Corporation
I rate PRTG support eight out of 10. They respond immediately.
Read full review of PRTG Network Monitor »
Emmanuel Appiah Boateng
Network and Security Engineer at a educational organization
I cannot really say much about technical support because I have never had a situation where I have to reach out.
Read full review of PRTG Enterprise Monitor »
Tanveer Khalid
Technical Consultant at Kidan
The support is provided by a third party for PRTG solutions to any other clients. In that case, the company will...
Read full review of PRTG Enterprise Monitor »
Nelson Sendino
Coordinator, Network Architecture & Cybersecurity at San Mateo County Office of Education
I have not had the need to contact technical support.
Read full review of PRTG Network Monitor »
ABHILASH R
Network Security Engineer at Kerala State IT Mission
I have not used the support from PRTG Network Monitor.
Read full review of PRTG Network Monitor »
Shubham Bharti
Associate Consultant at Capgemini
Customer support for PRTG Network Monitor is very good, and we can reach out to support as needed. They provide us...
Read full review of PRTG Network Monitor »
Ahmed Nagm
IT Solution Consultant at PCS
I have not needed to contact technical support.
Read full review of PRTG Network Monitor »
Pierre-Anderson ELLO
IT Manager at Cdci
When it comes to the various questions I've posed to the technical support, the response time is impressive. I...
Read full review of PRTG Network Monitor »
AdinathBhokare
Technical Lead at Dexian
As of now, we have not required any support to date.
Read full review of PRTG Network Monitor »
Percy Bloomfield
Project manager at a tech services company
There is no need for much technical support. The solution is very easy to use and the web provides information with...
Read full review of PRTG Network Monitor »
Anonymous User
Head of Customer Service - Advanced Technologies at a logistics company
We've reached out to technical support in the past. We've been quite satisfied with the level of service we receive....
Read full review of PRTG Network Monitor »
Percy Driver
System & Network Lead at Beachcombers Vacations
I have not contacted technical support. We did at some point have technical issues but the online technical...
Read full review of PRTG Network Monitor »
Dennis Berrocal
Cloud support engineer at grupo cma
I contacted technical support in the past. The few times I got a pretty straightforward answer, although the service...
Read full review of PRTG Network Monitor »
Anonymous User
Dev Ops Engineer at a computer software company
The technical support team is very responsive.
Read full review of PRTG Network Monitor »
Anonymous User
Cybersecurity Engineer at a tech services company
We have never really had to use them because the solution has been working that well.
Read full review of PRTG Network Monitor »
JulianRodriguez
Senior Network Engineer at Axesat S.A.
I've never dealt with technical support. We have an IT team that deals with issues and any problems are typically...
Read full review of PRTG Network Monitor »
Anonymous User
Network Department MAnager at Engineering Consultants Group S.A.
The technical support is excellent.
Read full review of PRTG Network Monitor »
SikanderAli
IT Infrastructure Engineer at Atlas
Technical support is available on the web. Tutorials are available so I can manage any issue with PRTG Network...
Read full review of PRTG Network Monitor »
Gowrishankar A
Technical Support Executive at Digitaltrack
PRTG provides support via mail only, which can be inconvenient due to time differences. There is no direct...
Read full review of PRTG Network Monitor »
Anonymous User
Infrastructure Analyst
We haven't had to resort to contacting tech support much over the years that we've been using it. When we have,...
Read full review of PRTG Network Monitor »
Jon Bowler
Cloud Engineer at Software Cloud Limited
We've not used technical support.
Read full review of PRTG Network Monitor »
Keith C.
Senior Manager, Enterprise Infrastructure at a manufacturing company
I've had no contact with PRTG support.
Read full review of PRTG Network Monitor »
Sixto Huerta
Operador at Arteria Comunicaciones SA de CV
Technical support is good. They are fine. They are in Germany. They may take a day or so to answer; however, they...
Read full review of PRTG Network Monitor »
Anonymous User
Systems Engineer at a financial services firm
7/10, main issue is that the company is in Germany and their support works during Europe business hours.
Read full review of PRTG Network Monitor »
Anonymous User
Group Information Security Manager at a comms service provider
There have been no real problems with tech support. We don't really need to go to them, the product takes care of...
Read full review of PRTG Network Monitor »
Rodrigo Corte
Operational Management at Eleven
PRTG Network Monitor's technical support is great.
Read full review of PRTG Network Monitor »
ShubhamBharti
Software Engineer at Asahi Beverages
The support for PRTG Network Monitor is excellent, and I usually receive a quick reply from the team, so I don't have...
Read full review of PRTG Network Monitor »
Darryl Potgieter
Head of Technology Architecture - Head of Network and Security Centre of Excellence at a paper AND forest products
I have never needed to use their technical support.
Read full review of PRTG Network Monitor »
Craig Williams
IT Manager at a marketing services firm
We have not used their technical support.
Read full review of PRTG Network Monitor »

Review 1 of 30

Ehsan Khaleel
Manager SOC at PTCL
Evaluating the customer service and technical support teams of Rapid7 MDR, I would rate them a six out of ten. I have...
Read full review of Rapid7 MDR »
YashwantShinde
Soc Analyst at a manufacturing company
Customer support is quite good, which is why I think it is quite good.
Read full review of Rapid7 MDR »
Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Prateek Rao
PARTNER & MANAGING DIRECTOR at a financial services firm
Customer support and the SOC are both top-notch and quite responsive. They respond within minutes, especially for...
Read full review of Rapid7 MDR »
Aritro Bhattacharjee
Product Specialist at Frontier Business Systems
The customer support for Rapid7 MDR is excellent. I rate the customer support a perfect ten out of ten.
Read full review of Rapid7 MDR »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
ITHIHAS MANDAVA
Security Engineer at valuelabs LLP
On a scale of 1 to 10 for support, I rate Rapid7 MDR a 10. The support I receive is exceptional; when I raise cases...
Read full review of Rapid7 MDR »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The technical support team is good and helpful.
Read full review of Rapid7 Metasploit »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »
Davide Baudanza
CoFounder & Head of Technology at intuity
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support for Rapid7 InsightOps is satisfactory, as customers can create support...
Read full review of Rapid7 InsightOps »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Architect/Staff Engineer at a consultancy
You will get good support if you pay for good licensing options. It depends on the vendors.
Read full review of Rapid7 InsightAppSec »
Hiroshi Watanabe
Marketing Expert at J's communication
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Jkrato Cradeaux
Director of Cybersecurity and Compliance at a consultancy
The customer support is inconsistent. I would rate the customer support a seven on a scale of one to ten.
Read full review of Rapid7 MDR »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
I cannot comment specifically regarding the support part because I have never needed Rapid7 support for the InsightVM...
Read full review of Rapid7 InsightVM »
Carlos Arguelles
Software Security Architect at a computer software company
We have not used customer support as much, but the time that we did use this service, it was pretty good and quick,...
Read full review of Rapid7 InsightCloudSec »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »

Review 1 of 30

Technical Support

No Data Available

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