Compare Parallels vs SolarWinds

Parallels

Based on 32 reviews.

SolarWinds

Based on 438 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Parallels Access

Gilt Groupe K.K.

Parallels Mac Management for Microsoft SCCM

Luton Sixth Form College, Slalom Consulting, City of Reykjavik

Dameware Remote Support

Illinois School District

SolarWinds Dameware Remove Everywhere

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

SolarWinds Kiwi CatTools

Delta, Educational Institution, Kalamazoo

SolarWinds Network Configuration Manager

United Lincolnshire Hospitals, Air Rarotonga, NetSuite, Thai AirAsia, REA Group, 335th Signal Command, Agilisys, Marine Expeditionary Force

Popular Solutions

Parallels Remote Application Server (RAS)

1 reviews

Parallels Access

0 reviews

Parallels Desktop

0 reviews

SolarWinds NPM

6 reviews

SolarWinds Server and Application Monitor

5 reviews

SolarWinds NetFlow Traffic Analyzer

5 reviews

Top Industries

Comms Service Provider

11%

Outsourcing Company

Manufacturing Company

University

Outsourcing Company

11%

Financial Services Firm

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JohanSkibdahl
CEO at Etcetera Networks
The primary use case of Parallels is to offer it to customers as a hosted service. I help them to migrate from other...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
Read full review of Parallels Access »
Mark Hardy
Payments Architect at Self Employed
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »

Review 1 of 3

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
HemantKumar7
Senior Site Reliability Engineer at a tech vendor
My main use case for Squadcast is incident management and escalating alerts to the respective team. A specific...
Read full review of SolarWinds Incident Response »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »
Akhil Reddy
Software Developer at NOESIS Portugal
I work only with SolarWinds Server Configuration Monitor. My major use case is the monitoring of environment servers...
Read full review of SolarWinds Server Configuration Monitor »

Review 1 of 5

Customer Service

Binish Parikh
Vice President at ARK Infosolutions Pvt Ltd
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
JohanSkibdahl
CEO at Etcetera Networks
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
AJ Hartenberg
Business Owner at Yada Group Services
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at Etcetera Networks
The technical support by Parallels is quite good. For Parallels RAS, the support is rated eight out of ten. However,...
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
-Jeremy Hallock
Datacenter Engineer at Freelancer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at Fara Computer
I don't get support from Parallels.
Read full review of Parallels Access »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 22

Dheeraj_Reddy
Infrastructure Architect at Cognizant
SolarWinds Server and Application Monitor could improve their customer service. The escalation procedure when raising...
Read full review of SolarWinds Server and Application Monitor »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
Technical support could be faster when responding to an issue.
Read full review of SolarWinds Network Configuration Manager »
Olive Kusumbara
Consultant at a tech services company
The support is not too bad, but also not very good—it's quite standard. I forget the last time I contacted...
Read full review of SolarWinds AppOptics »
Yashokanth Partkunan
Managed Services Engineer at Loop1 Systems
Regarding the technical support, we mainly provide it to clients from Loop1. When it comes to SolarWinds, they do...
Read full review of SolarWinds Security Event Manager »
Rajasekhar Maturi
Technical Lead at Wipro Limited
I haven't used the technical support for SolarWinds NetFlow Traffic Analyzer.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Veronica Chaloupka
Data Engineer at a healthcare company
The solution’s technical support is good.
Read full review of SolarWinds Database Performance Analyzer »
Juan Pr
IT Professional at NTT Security
Technical support is very helpful with our upgrades. I would rate them about an eight or a nine.
Read full review of SolarWinds NPM »
Mohamad Zaidi Chubandi
Manager Infrastructure & Security at Malakoff Corporation Berhad
We don't use technical support because we are able to solve issues internally.
Read full review of SolarWinds ipMonitor »
KhalidOmer
Data Center Engineer at a retailer
Technical support hasn't been the most reliable. Sometimes it takes them a long time to respond or resolve the...
Read full review of SolarWinds NPM »
MukarramJah
Technology Lead at InfoTech Group
SolarWinds Database Performance Analyzer’s customer support has always helped us, and I rate their customer support...
Read full review of SolarWinds Database Performance Analyzer »
Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The support was not good.
Read full review of SolarWinds Network Automation Manager »
Ravi Khanchandani
Founder Director at Techsa Services
Some resolutions require catering to the unique environment of customers and can take time. Otherwise, the tool's...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
For technical support from SolarWinds, I would rate it around seven out of ten.
Read full review of SolarWinds NPM »
DineshNekkanti
Digital Innovation at Bobcat Company
Technical support has always been great. They are very responsive. We've been satisfied with their level of support.
Read full review of SolarWinds NPM »
Rick McClure
Technical Operations & Management Professional at RMC Enterprises
When you get them on the phone, they're good. It could sometimes be tough to connect with them. Sometimes, you find...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Manager of Global Data Center SAP Operations Team at a manufacturing company
Has been good, but for this product, we have not had any issues requiring assistance. Very easy to implement and use.
Read full review of SolarWinds Database Performance Analyzer »
Daniel Shine
Systems and Data Warehouse Supervisor at MMSD
We have very few issues that require technical support, we only contact them a few times a year. They generally...
Read full review of SolarWinds NPM »
Reena Pandey
Consultant at HCL Technologies
My team contacted technical support for SolarWinds NPM a lot of times. On a scale of one to ten, I'd rate support as...
Read full review of SolarWinds NPM »
Anonymous User
Senior Lead at a tech vendor
The customer support for SolarWinds Hybrid Cloud Observability is excellent.
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
SOC Expert at a computer software company
Unfortunately, in our country, we do not have access to official support channels. We need to find answers online. It...
Read full review of SolarWinds NPM »
Anonymous User
Founder at a tech services company
Technical support is excellent. This is a review of NPM and therefore the SolarWinds Orion support is great. If I was...
Read full review of SolarWinds NPM »
Waqas Masood
Assistant Director at Higher Education Commission
The technical support was better in previous years. With the launch of the premium support service, the normal...
Read full review of SolarWinds Server and Application Monitor »
MohammedAlkhabbat
Network Administrator at Libyana Mobile Phone
For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.
Read full review of SolarWinds NPM »
DineshKumar26
Deputy Manager at HDFC Credila
Support is always available when I raise an issue. My company also gets India-based support from SolarWinds Network,...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Senior Solutions Architect at a consultancy
Most of the time, we ask questions and open a case online to which they respond.
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Head, ATM Management at a financial services firm
I would give technical support a rating of 8/10.
Read full review of SolarWinds NPM »
Anonymous User
Network Systems Engineer at a financial services firm
I rate technical support everywhere from poor to great. Lately, it’s been getting better and better. But in the past,...
Read full review of SolarWinds NPM »
Anonymous User
Business Consultant. at a tech services company
I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours...
Read full review of SolarWinds NPM »
Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
I haven't really dealt with technical support, that's dealt with more by my coworker who is more expert on this.
Read full review of SolarWinds Web Help Desk »
Anonymous User
Optical Network Engineer at a comms service provider
I have utilized SolarWinds technical support to help with issues, the experience is adequate for the the level of...
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

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