Compare Parallels vs SolarWinds

Parallels

Based on 32 reviews.

SolarWinds

Based on 420 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Parallels Access

Gilt Groupe K.K.

Parallels Mac Management for Microsoft SCCM

Luton Sixth Form College, Slalom Consulting, City of Reykjavik

Dameware Remote Support

Illinois School District

SolarWinds Dameware Remove Everywhere

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

SolarWinds Kiwi CatTools

Delta, Educational Institution, Kalamazoo

SolarWinds Network Configuration Manager

United Lincolnshire Hospitals, Air Rarotonga, NetSuite, Thai AirAsia, REA Group, 335th Signal Command, Agilisys, Marine Expeditionary Force

Popular Solutions

Parallels Remote Application Server (RAS)

1 reviews

Parallels Access

1 reviews

Parallels Desktop

0 reviews

SolarWinds NPM

15 reviews

SolarWinds Server and Application Monitor

9 reviews

SolarWinds NetFlow Traffic Analyzer

10 reviews

Top Industries

Computer Software Company

13%

Comms Service Provider

10%

University

Manufacturing Company

10%

Financial Services Firm

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JohanSkibdahl
CEO at a tech services company
The primary use case of Parallels is to offer it to customers as a hosted service. I help them to migrate from other...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
Read full review of Parallels Access »
Mark Hardy
Payments Architect at a educational organization
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »

Review 1 of 3

GANESAN K
Senior Technical Engineer at a security firm
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at a comms service provider
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at a recruiting/HR firm
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT Network Coordinator (Northern Region) at a financial services firm
My main use case for SolarWinds Hybrid Cloud Observability is proactive monitoring, which allows the network team or...
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
Manager - Production Database Administration at a tech vendor
My main use case for SolarWinds Database Performance Analyzer is as a database performance monitoring tool. My...
Read full review of SolarWinds Database Performance Analyzer »

Review 1 of 5

Customer Service

JohanSkibdahl
CEO at a tech services company
The technical support by Parallels is quite good. For Parallels RAS, the support is rated eight out of ten. However,...
Read full review of Parallels Remote Application Server (RAS) »
Binish Parikh
Vice President at a tech services company
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
AJ Hartenberg
Business Owner at a tech services company
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at a tech services company
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
-Jeremy Hallock
Datacenter Engineer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at a tech services company
I don't get support from Parallels.
Read full review of Parallels Access »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 22

Donald Bakels
Chief Executive Officer (CEO) at a tech services company
Technical support is fine but they need to improve their response time.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Yaser_Altwailey
Network Engineer at a government
I receive customer service support from the contractor rather than from Solarwinds.
Read full review of Solarwinds Web Performance Monitor »
Akram Zaki Hussein
System and Network Administrator at a educational organization
I am content with the technical support offered. They are efficient and responsive. I would rate it ten out of ten.
Read full review of SolarWinds Security Event Manager »
Tochukwu Uzomba
Solutions Architect at a tech services company
They have good technical support. I have not requested support myself because SolarWinds handles direct deployments.
Read full review of SolarWinds NPM »
Donald Bakels
Chief Executive Officer (CEO) at a tech services company
SolarWinds IPAM offers premium support, but the customer has to pay more money, and then they will have minimal...
Read full review of SolarWinds IPAM »
Olajide Olusegun
Network Team Lead at a tech services company
The response times could improve for the support team from SolarWinds NCM. In the past, we've encountered bugs and...
Read full review of SolarWinds Network Configuration Manager »
Yashokanth Partkunan
Managed Services Engineer at a tech services company
Technical support is limited but generally acceptable as we possess skilled personnel, making us less dependent on...
Read full review of SolarWinds Network Configuration Manager »
BenjaminRafrafi
System and Network Administrator at a educational organization
Technical support is quite efficient, but they have to be a little more responsive. On a scale from one to five, I'll...
Read full review of SolarWinds NPM »
Diego Del Pozo Saiz
Communications Technician at a manufacturing company
It's been a long time since I've contacted the technical support team for SolarWinds NetFlow Traffic Analyzer, but my...
Read full review of SolarWinds NetFlow Traffic Analyzer »
ANIS QURESHI
Senior Specialist- IT Systems Management at a manufacturing company
I have used the support from SolarWinds Network Device Monitor. I rate the support from SolarWinds Network Device...
Read full review of SolarWinds Network Device Monitor »
MehmoodKhan
Senior Manager and Cybersecurity Engineer at a financial services firm
We have had a good experience with customer service and support. They are knowledgable and cooperative. I rate our...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Erdinc-Erdal
Presales Consultant at a tech vendor
I do not think that SolarWinds support is very good because it just takes too long to solve the problem. Eventually,...
Read full review of SolarWinds Database Performance Analyzer »
MarcusFlorido
Senior Network Engineer at a government
I find their customer service and support satisfactory. I would rate it nine out of ten.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
IT - Server Administration
Customer Service: I think it's decent although a team mate generally makes the support calls. Technical Support: In...
Read full review of SolarWinds Virtualization Manager »
AchmadFredericks
Director, Technical Architect
I have not actually had to use technical support very much. I can not even count more than five instances in the span...
Read full review of SolarWinds Security Event Manager »
ReenaPandey
Consultant at a tech vendor
The solution's technical support doesn't support any customization. If you want a customized script or a customized...
Read full review of SolarWinds NPM »
Anonymous User
Manager of Global Data Center SAP Operations Team at a manufacturing company
Has been good, but for this product, we have not had any issues requiring assistance. Very easy to implement and use.
Read full review of SolarWinds Database Performance Analyzer »
Wahyu Krisnamukti
Network Administrator at a insurance company
We had contact with SolarWinds regarding the implementation, and they were helpful.
Read full review of SolarWinds NPM »
Anonymous User
Enterprise Monitoring Consultant at a insurance company
Other than some occasional delays getting hold of someone in the telephone queue, technical support is good for the...
Read full review of SolarWinds NPM »
Anonymous User
SCCM Remediation Specialist at a energy/utilities company
Customer Service: 8/10. Technical Support: 6/10.
Read full review of Dameware Remote Support »
Sameer Gangan
‎IT Consultant at a consultancy
Technical support for this solution is good. We have had no problems with them.
Read full review of SolarWinds Security Event Manager »
Mihai Cristea
CTO at a consultancy
Their technical support was okay. We only needed to contact them once.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT Project Lead - Danone North America at a manufacturing company
The support is always good. They are good people and they answer questions quickly. They know their product.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Head, ATM Management at a financial services firm
I would give technical support a rating of 8/10.
Read full review of SolarWinds NPM »
Anonymous User
Programmer Analyst at a leisure / travel company
Customer Service: Excellent. Customer support is knowledgeable about the product line and will engage with technical...
Read full review of SolarWinds NPM »
Anonymous User
Sr. Systems Administrator at a manufacturing company
I would give technical support a rating of 7 out of 10. When I get on the phone with a support engineer, I'm usually...
Read full review of SolarWinds NPM »
Satyam Kumar
Senior Technical Engineer at a consultancy
The technical support services need improvement. It is time-consuming to escalate the issues to the Level 2 engineer....
Read full review of SolarWinds IPAM »
Anonymous User
Manager - Production Database Administration at a tech vendor
The customer support for SolarWinds Database Performance Analyzer is average. Sometimes I need to chase them for the...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Senior Network Administrator at a manufacturing company
Contact support was great. They're very knowledgeable. They knew what we needed, once we explained our problem. In...
Read full review of SolarWinds NPM »
Hariharan-Mahadevan
Program Director at a tech services company
We've never been in touch with technical support.
Read full review of SolarWinds AppOptics »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.