Compare Parallels vs SolarWinds

Parallels

Based on 32 reviews.

SolarWinds

Based on 420 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Parallels Access

Gilt Groupe K.K.

Parallels Mac Management for Microsoft SCCM

Luton Sixth Form College, Slalom Consulting, City of Reykjavik

Dameware Remote Support

Illinois School District

SolarWinds Dameware Remove Everywhere

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

SolarWinds Kiwi CatTools

Delta, Educational Institution, Kalamazoo

SolarWinds Network Configuration Manager

United Lincolnshire Hospitals, Air Rarotonga, NetSuite, Thai AirAsia, REA Group, 335th Signal Command, Agilisys, Marine Expeditionary Force

Popular Solutions

Parallels Remote Application Server (RAS)

1 reviews

Parallels Access

1 reviews

Parallels Desktop

0 reviews

SolarWinds NPM

15 reviews

SolarWinds Server and Application Monitor

9 reviews

SolarWinds NetFlow Traffic Analyzer

10 reviews

Top Industries

Computer Software Company

13%

Comms Service Provider

10%

University

Manufacturing Company

10%

Financial Services Firm

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JohanSkibdahl
CEO at a tech services company
The primary use case of Parallels is to offer it to customers as a hosted service. I help them to migrate from other...
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
Read full review of Parallels Access »
Mark Hardy
Payments Architect at a educational organization
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »

Review 1 of 3

GANESAN K
Senior Technical Engineer at a security firm
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at a comms service provider
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at a recruiting/HR firm
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT Network Coordinator (Northern Region) at a financial services firm
My main use case for SolarWinds Hybrid Cloud Observability is proactive monitoring, which allows the network team or...
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
Manager - Production Database Administration at a tech vendor
My main use case for SolarWinds Database Performance Analyzer is as a database performance monitoring tool. My...
Read full review of SolarWinds Database Performance Analyzer »

Review 1 of 5

Customer Service

Binish Parikh
Vice President at a tech services company
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
JohanSkibdahl
CEO at a tech services company
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
AJ Hartenberg
Business Owner at a tech services company
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at a tech services company
The technical support by Parallels is quite good. For Parallels RAS, the support is rated eight out of ten. However,...
Read full review of Parallels Remote Application Server (RAS) »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
-Jeremy Hallock
Datacenter Engineer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at a tech services company
I don't get support from Parallels.
Read full review of Parallels Access »

Review 1 of 22

Vijay Samant
Assistant Manager at a computer software company
I rate the technical support from SolarWinds as ten out of ten.
Read full review of SolarWinds Network Device Monitor »
Fausto Espinosa
Production manager at a tech vendor
I found the technical support for SolarWinds Database Performance Analyzer very good.
Read full review of SolarWinds Database Performance Analyzer »
Rajendra Karad
Team Leader at a tech services company
I have not experienced the technical support by SolarWinds yet because we have our own team already built for...
Read full review of SolarWinds Service Desk »
Veronica Chaloupka
Data Engineer at a healthcare company
The solution’s technical support is good.
Read full review of SolarWinds Database Performance Analyzer »
Adam Davis
Director, Technical Services at a computer software company
I never knew about the customer support for SolarWinds Hybrid Cloud Observability because the pilot never grew up; it...
Read full review of SolarWinds Hybrid Cloud Observability »
Rajasekhar Maturi
Technical Lead at a tech vendor
I haven't used the technical support for SolarWinds NetFlow Traffic Analyzer.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Networks Lead Engineer at a mining and metals company
This solution does not have support available in the Middle East region. The relationship is through the partners but...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Business Consultant. at a tech services company
Technical support is okay. We've contacted them many times and they've been fine.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Enterprise Monitoring Technologies Engineer at a financial services firm
Level 1 is level 1. For many, that is sufficient. Having a number of experienced engineers on my team, when we need...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT Expert & Data Center Manager at a financial services firm
We haven't called the technical support team. There wasn't enough SolarWind's documentation to fine tune the system.
Read full review of SolarWinds NPM »
Anonymous User
Technical Head at a tech services company
I'm part of the THWAK, a community that uses SolarWinds. They're okay. There are so many configurations there,...
Read full review of SolarWinds NPM »
Anonymous User
Senior Manager - Global Network Ops
Customer Service: Customer service is very good. Technical Support: Good technical support. There is an active online...
Read full review of SolarWinds NPM »
Anonymous User
Network & Security Services Manager
Customer Service: They have an excellent sales team however, they do not negotiate maintenance. So while you may get...
Read full review of SolarWinds NPM »
Anonymous User
Senior System Engineer at a tech company
The technical support is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
A.J. DiLorenzo
Senior Systems Administrator at a healthcare company
Customer Service: SolarWinds customer service has always been excellent and extremely helpful. One of the better...
Read full review of SolarWinds Virtualization Manager »
Anonymous User
Network Engineer at a media company
Customer Service: I would say 7 out of 10 stars. They really know their product technically. However, the response...
Read full review of SolarWinds NPM »
Anonymous User
DBA at a wellness & fitness company
I have not had to open up many tickets. In two and a half years, I think, probably four, five tickets that we've...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Operational Lead at a government
Technical support for the product is good and they are responsive.
Read full review of SolarWinds Pingdom »
Anonymous User
Network/NOC Engineer at a comms service provider
Customer Service: Customer service is good. Technical Support: Technical support is very good.
Read full review of SolarWinds NPM »
Pedro Farrell
Manager at a energy/utilities company
We dealt with customer service and support once for a license issue, and they resolved our concerns swiftly.
Read full review of SolarWinds NPM »
Furquan Qureshy
IT Manager at a comms service provider
I have not had a good experience with technical support because most of the time when I contact them, they first want...
Read full review of SolarWinds NPM »
Anonymous User
System Administrator at a recruiting/HR firm
Customer Service: They have good customer service. Technical Support: They have good technical support.
Read full review of SolarWinds NPM »
MarcusFlorido
Senior Network Engineer at a government
I find their customer service and support satisfactory. I would rate it nine out of ten.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Networks Manager at a financial services firm
I would give their technical support a 7/10 rating. As their customer base has increased, they have been walking...
Read full review of SolarWinds NPM »
RajasekharMaturi
Technical Lead at a tech vendor
In technical support, I face a few issues. They often say that only premium subscribers receive support within one or...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Freelancer Information Security & SIEM Consultant at a tech consulting company
Customer Service: 0/10 as there were no knowledge base articles when I used it, and every new patch required customer...
Read full review of SolarWinds NPM »
Anonymous User
Service Manager at a tech services company
I am happy to work with the technical support team. They are extremely good.
Read full review of SolarWinds Server and Application Monitor »
WILSON KEREBEI
CEO at a computer software company
The support for this solution is satisfactory.
Read full review of SolarWinds NPM »
Anonymous User
Systems Administrator at a tech services company
SolarWinds has a community called Thwack. That is where I get most of my help. I would give it the highest rating.
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer at a healthcare company
Technical support is very good. It might take a bit of time for initial contact, if you don't classify the severity...
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.