Compare Redwood Software vs Tungsten Automation

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Popular Solutions

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Top Industries

Financial Services Firm

11%

Manufacturing Company

11%

Performing Arts

Retailer

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gowri-Shankar
Analyst at a energy/utilities company

Read full review of Redwood Reporting - Report2Web »
Ram Chenna
Enterprise Architect at a consultancy
Primarily, it's SAP automation. We use it to automate all our finance processes, including procure-to-pay (P2P) and...
Read full review of Redwood Software - Finance Automation Edition »

Review 1 of 2

Ross Macadam
Director at a tech services company
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Shivam Tyagi
Consultant at a consultancy
Everything is perfect with the support team. They delivered their service very well.
Read full review of Redwood RunMyJobs »
Aishwarya Shekar
Information Technology Analyst at a tech services company
the customer support is excellent; they provide 24/7 services for all user queries.
Read full review of JSCAPE by Redwood »
Gowri-Shankar
Analyst at a energy/utilities company
You won't get support on weekends.
Read full review of Redwood Reporting - Report2Web »
Akshatha Ramesh
Junior Business Analyst at a printing company
I've had a positive experience with technical support - although call or chat support would be highly beneficial.
Read full review of JSCAPE by Redwood »
MaheshKumar6
Senior Analyst at a printing company
Troubleshooting is currently done by referring us to documentation and the blog. On-call or chat support would be great.
Read full review of JSCAPE by Redwood »
Amarjeet Kamble
Senior Manager at a financial services firm
The customer service and support are pretty fast to respond. They are excellent.
Read full review of Redwood Software - Finance Automation Edition »
MaheshKumar6
Senior Analyst at a printing company
I have reached out to customer service and support many times including late night hours. The support team was so...
Read full review of Redwood RunMyJobs »
Rohit Pattar
SAP consultant at a tech services company
We deeply value timely responses to inquiries, whether conveyed through phone, email, chat, or other communication...
Read full review of JSCAPE by Redwood »
Keerthi R
DevOps Engineer at a computer software company
There is always room for improvement with support, however, as of now, the support is good.
Read full review of Redwood RunMyJobs »
Shubham Bharti
Associate Consultant at a consultancy
Technical support is good. They are always ready to help.
Read full review of JSCAPE by Redwood »
Gowtham S
Manufacturing Engineer at a aerospace/defense firm
I have nothing much to say about technical support. They have been good.
Read full review of JSCAPE by Redwood »
Gowri-Shankar
Analyst at a energy/utilities company
The technical support does not provide support over the weekend.
Read full review of Redwood RunMyJobs »
Shubham Bharti
Associate Consultant at a consultancy
Technical support is always helpful.
Read full review of Redwood RunMyJobs »
Anonymous User
Application development associate at a consultancy
Technical support is good.
Read full review of Redwood RunMyJobs »
Sharath Karanth K B
Scholar Trainee at a tech services company
Technical support is below average.
Read full review of JSCAPE by Redwood »
Ram Chenna
Enterprise Architect at a consultancy
The customer service and support are pretty good. They're a small company, but their support is fast and effective....
Read full review of Redwood Software - Finance Automation Edition »
Ujwala Patil
Security Delivery Analyst at a consultancy
I love their 24/7 support. The product comes with a provision of an L2 level of availability.
Read full review of JSCAPE by Redwood »
Heramb P21
Senior Analyst/ software Engineer at a consultancy
We have always received good support from the Redwood support team.
Read full review of Redwood RunMyJobs »
Anonymous User
Head Of Operations at a tech services company
Technical support was very responsive.
Read full review of JSCAPE by Redwood »
Anonymous User
Principle ERP Analyst at a manufacturing company
I have contacted them. I would rate them an eight out of ten at this point.
Read full review of Redwood RunMyJobs »
Ram Chenna
Enterprise Architect at a consultancy
Customer support and technical support are good, with the standard ITSM process using a ticketing system. Response...
Read full review of Redwood Software - Finance Automation Edition »

Review 1 of 21

Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at a energy/utilities company
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at a energy/utilities company
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at a tech vendor
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Joel McMillan
Systems Administrator at a tech vendor
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at a consultancy
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at a tech services company
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at a tech services company
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Sawich Unyavatpanich
Project Manager at a financial services firm
Customer support is good.
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at a consultancy
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »

Review 1 of 30

Technical Support

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