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Tungsten RPA Reviews

Vendor: Tungsten Automation
3.7 out of 5
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What is Tungsten RPA?

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.
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Tungsten RPA is the #11 ranked solution in best RPA tools. PeerSpot users give Tungsten RPA an average rating of 7.4 out of 10. Tungsten RPA is most commonly compared to UiPath Platform: Tungsten RPA vs UiPath Platform. Tungsten RPA is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.
Buyer's Guide
Tungsten RPA
August 2025
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Helped 866,218 peers since 2012

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Tungsten RPA mindshare

As of August 2025, the mindshare of Tungsten RPA in the Robotic Process Automation (RPA) category stands at 2.1%, down from 2.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Tungsten RPA2.1%
UiPath Platform19.4%
Microsoft Power Automate18.3%
Other60.2%
Robotic Process Automation (RPA)

PeerResearch reports based on Tungsten RPA reviews

TypeTitleDate
CategoryRobotic Process Automation (RPA)Aug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonTungsten RPA vs UiPath PlatformAug 29, 2025Download
ComparisonTungsten RPA vs Automation AnywhereAug 29, 2025Download
ComparisonTungsten RPA vs Microsoft Power AutomateAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
UiPath Platform4.419.4%98%841 interviewsAdd to research
Microsoft Power Automate3.918.3%87%131 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Tungsten RPA's most valuable features include robust web browser automation, integration with third-party services, OCR capabilities, and process automation. Users appreciate its ease of setup, drag-and-drop functionality, flexibility with pre-developed components, and excellent technical support. Kofax offers OCR, good handling of UIs via browsers, scalability, and the ability to automate document processes. With multiple modules like Kofax TotalAgility, businesses can manage processes with dashboards and error handling features, providing end-to-end solutions for various business needs.
  • "Initially, the most effective features for process automation were website automation related to web auditing, SharePoint implementations, and automated management of information."
  • "The tool's most valuable feature is web browser automation, which makes it easy to interact with any website. We can assemble a robot in a few hours with web automation, depending on its complexity."
  • "You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it."

Room for Improvement

Tungsten RPA requires enhancement in its integration capabilities, user interface, and AI features. Users seek improvements in scalability and automation of complex processes. Compatibility with ERP systems, better error handling, and increased documentation availability are desired. The interface should be more user-friendly. Performance issues with Java applications and Citrix environments are noted. Enhanced desktop automation and multi-attachment email functionality are needed. Users also want improved initial support and more frequent updates.
  • "Automating systems based on Citrix, where using AI or OCR-based capture of a screen, presents challenges."
  • "We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We discussed this with Tungsten RPA, and they planned to add multi-attachment capability to their backlog. I'm not sure if it's been upgraded since then. The solution's desktop automation is tricker."
  • "The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors."

ROI

Aviation entities note time and resource savings with Tungsten RPA in Kofax integration. Processes become shorter, requiring fewer people and reducing errors. In the governmental domain, automation leads to a 70% cost decrease in departments like corporate insurance renewals, diminishing manual work. Employees redirect efforts to more valuable tasks. Migration initiatives yield notable ROI, facilitating content transfer and manipulation across systems.

Pricing

Tungsten RPA pricing is considered competitive yet varies based on deployments and regions. Organizations experience an annual subscription cost with an upfront payment for installation, contrasting with the previous perpetual licensing. Its server-based model differs from per bot pricing, offering flexibility. Additional costs may arise for multiple licenses and distinct solution areas. While some users find it reasonably priced given its capabilities, others note it as costlier compared to UiPath and Power Automate.
  • "The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours used and the scale of automation required.......With Kofax, you purchase a license upfront, and that's all you need. You can create as many automation workflows as you require without additional costs for individual use cases."
  • "The solution’s license is not expensive."
  • "Kofax RPA's licensing costs are yearly and expensive."

Popular Use Cases

Tungsten RPA is primarily utilized by users to automate tasks across various domains, including finance, healthcare, banking, and customer service. It is employed for web automation, data extraction, document handling, and enhancing customer interactions. Implementations include automating compliance management, improving operational efficiency in aviation businesses, and streamlining hospital patient record management and bank customer care processes. Users also leverage it for website automation, SharePoint tasks, and managing financial data like invoices and accounts.

Service and Support

Customers generally report positive experiences with Tungsten RPA's service and support. While responses are typically prompt and knowledgeable, delays and slow resolution times are noted. The support team is accessible via remote channels and provides assistance based on service agreements. Users appreciate the resource allocation towards research and development, enabling quick issue resolution. However, some express a need for faster responses and availability beyond standard hours. Language barriers are not reported as a problem.

Deployment

Experiences with Tungsten RPA's initial setup vary. Many found it straightforward or easy, often taking only a few minutes or hours, while some encountered moderate complexity lasting days to weeks. A few found it challenging, particularly with larger or more complex environments. Deployment teams ranged from small, dedicated groups to larger teams dependent on scale and complexity, often involving consultants. Maintenance usually required minimal personnel, though some setups were more demanding.

Scalability

Tungsten RPA's scalability is flexible, with varied implementations across different organizations. It supports both small and large enterprise needs, often requiring skilled personnel to handle configurations and deployments. The licensing structure poses some challenges, but users often successfully scale with adequate resources. The effectiveness of scaling can depend on having a structured organization and suitable processes for automation. Users note both the ease and complexity of scaling, often rating it positively.

Stability

Tungsten RPA exhibits a generally strong stability, highly rated by users. While some mention variability depending on specific installations, others find it consistently reliable with no crashes or glitches, rating its stability between seven to nine out of ten. Users appreciate its robustness, though challenges arise with complex legacy applications affecting stability in specific scenarios. Overall, it maintains a favorable stability performance, valuable for enterprise operations with continuity needs.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Tungsten RPA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise15
By reviewers
By visitors reading reviews
Company SizeCount
Small Business94
Midsize Enterprise80
Large Enterprise289
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
11%
Manufacturing Company
8%
Government
6%
Energy/Utilities Company
6%
Performing Arts
5%
Comms Service Provider
5%
Insurance Company
4%
Educational Organization
4%
Retailer
3%
Construction Company
3%
Legal Firm
3%
Real Estate/Law Firm
3%
Logistics Company
3%
University
2%
Non Profit
2%
Outsourcing Company
2%
Healthcare Company
2%
Wholesaler/Distributor
2%
Recreational Facilities/Services Company
2%
Renewables & Environment Company
2%
Transportation Company
1%
Media Company
1%
Hospitality Company
1%
Pharma/Biotech Company
1%
Marketing Services Firm
1%

Compare Tungsten RPA with alternative products

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Learn more about Tungsten RPA

Tungsten RPA was previously known as Kofax RPA, Kofax Kapow, Kapow.

Tungsten RPA customers

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Related questions

  • 5
What capabilities does Kofax have for attended bots?
  • 29
When evaluating Robotic Process Automation, what aspect do you think is the most important to look for?
  • 84
RPA that Bots can run without centralized control?
  • 7
What is the best RPA certification?
  • 322
How should I calculate ROI for RPA? How should I measure RPA success?
  • 12
Where have you seen RPA benefits within the Insurance Industry?
  • 106
What are the total costs involved for attended and unattended robots?
  • 24
What are the limitations of RPA?
  • 17
Which is the best RPA solution for integration with chatbots?
  • 201
Can RPA interface with any application?

Product Categories

Product Categories
Robotic Process Automation (RPA)

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Tungsten RPA Reviews Summary
Author infoRatingReview Summary
Project Manager-Senior RPA Specialist at DEWA4.0I use Tungsten RPA for finance tasks. It excels in web automation without server needs but needs better desktop automation. Automation in government departments cut costs by 70%. I prefer its built-in features over Microsoft Power Platform and UiPath.
Solutions Architect at DEWA4.5I implemented Tungsten RPA in a hospital to streamline insurance approval and bank customer care procedures. While it offers valuable features like business process management, improvements are needed in support and employee acceptance to optimize its effectiveness.
Senior Solutions Architect at LexisNexis Risk Solutions3.0We utilize Tungsten RPA for document reading, web scraping, and AI tasks, though it lacks desktop automation and predefined connectors. Compared to Power Automate, coding is harder, less user-friendly, and requires separate licensing without OCR content feasibility.
Director at a tech services company with 11-50 employees3.5I implement Tungsten RPA for website automation, SharePoint, and UI activities, valuing its error-handling capabilities. Although ROI is notable in migration projects, challenges arise with stability in Citrix environments, requiring complex logic for automation.
Project Manager at Tbank3.5We implemented Tungsten RPA to reduce workloads, but it struggles with processing leave requests and aiding in employment searches. Additionally, the expense of spare parts could be decreased for better cost efficiency. We didn't consider alternative solutions or providers.
Senior consultant Digital assets and Disruptive technologies at DEWA4.0We use Tungsten RPA for automating business processes. Its strength lies in offering end-to-end solutions with multiple products. However, it lacks native integration compared to Microsoft Power Automate and faces some constraints and performance issues.
Product Owner RPA at a financial services firm with 10,001+ employees4.0I use Kofax to automate repetitive tasks, benefiting from its UI handling via browsers. Although it's effective, Kofax sometimes lags in RPA advancements. Considering Power Automate for its SaaS benefits and managed maintenance is appealing.
Senior RPA Developer at a computer software company with 5,001-10,000 employees4.0We use Tungsten RPA primarily for web browser automation, which efficiently interacts with websites and Excel. However, the desktop automation is tricky, and sending emails with multiple attachments was challenging. I have experience with other RPA tools like Blue Prism.