Compare RWS Group vs SAP

RWS Group

SAP

Based on 1644 reviews.

Sample Customers

Alterian

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon

SAP Service Cloud

INICOM, Dulux

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

Financial Services Firm

22%

Outsourcing Company

Computer Software Company

Educational Organization

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

No Data Available

Vasu Narasimha
Founder & CEO at a tech services company
The technical support capabilities are very strong. When we have any technical issues with the solution the...
Read full review of SAP SuccessFactors »
Segun Oyeleke
SAP HANA Developer at a educational organization
SAP's technical support is average. Opening a ticket usually resolves issues, and depending on the support level,...
Read full review of SAP Analytics Cloud »
Jay
BI Delivery Team Lead at a retailer
The solution’s technical support is good.
Read full review of SAP Data Services »
Argy Soudi
Senior Procurement Consultant at a tech services company
Support could be faster for critical issues with SAP Ariba Procurement. Their support rating really depends on the...
Read full review of SAP Ariba Procurement »
Dhiraj Jankar
Senior SAP Basis Consultant at a consultancy
SAP support isn't on par with products like Microsoft Azure or AWS. It's nowhere close to the competitors.
Read full review of SAP HANA Enterprise Cloud »
Bhuwan Ghosh
SAP SuccessFactors Consultant at a tech services company
I would rate technical support a four out of five.
Read full review of SAP SuccessFactors »
Narayansingh Bhandari
Manager IT (SAP) at a construction company
I've used technical support in the past. I've found them to be responsive and knowledgeable. They are quite helpful....
Read full review of SAP BusinessObjects Business Intelligence Platform »
Muhammad Faisal Rasheed
Assistant Manager MIS - Sales Division at a manufacturing company
My company's technical team and IT team may have had the need to contact the solution's technical support team.
Read full review of SAP S/4HANA »
PreeteshPardeshi
SAP Process Mining Lead at a consultancy
I've never contacted technical support. I can't speak to the level of support they provide.
Read full review of SAP HANA »
JanisSteltner
Process Manager at a energy/utilities company
The Signavio technical support is always great. I have had contact with them two or three times and the problems have...
Read full review of SAP Signavio Process Manager »
Anonymous User
SAP Process Orchestration Team Lead at a retailer
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of SAP Process Orchestration »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: 4.5 out of 5. Technical Support: 4.5 out of 5.
Read full review of SAP Data Services »
Anonymous User
Consultant Commercial & ShipConnect / VRS at a computer software company
I wasn't aware of there being any.
Read full review of SAP Crystal Reports »
Anonymous User
Technical Consultant at a tech vendor
Technical support is good, but we have to renew the support license every year. If we don't renew, we don't get any...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Maheen Mehmood
HR Intern at a energy/utilities company
SAP HCM's technical support was on point. I appreciate that every data we wanted, every help, reconfiguration, or...
Read full review of SAP HCM »
Anonymous User
Sr Advisory Technical Specialist at a tech services company
The technical support for SAP Analytics Cloud is not good. If you have a ticket, you won't get a solution to it...
Read full review of SAP Analytics Cloud »
Anonymous User
Client Relationship Manager at a tech services company
Technical support from SAP is great. If you're not able to do it as a partner, you always have SAP's help.
Read full review of SAP Business One »
Anonymous User
Project and IT Architecture Manager at a security firm
I have had no problems with tech support. Most of the issues were related to licensing problems. For bugs, we got...
Read full review of SAP Adaptive Server Enterprise »
StephanSiegwart
Process Engineer at a energy/utilities company
In most of the cases, technical support has been quite quick. Not always, but what I liked is that when I had a...
Read full review of SAP Signavio Process Manager »
YogendraSingh
Head-IT/SAP at a retailer
Technical support is good. There's no need for them to be better or faster than they already are.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Director at a retailer
The tool’s customer support is okay. Sometimes, they do not analyze the issues properly.
Read full review of SAP Business ByDesign »
CSD174561
Chief of Systems Development at a non-tech company
We haven't used technical support in about two years so I don't think I can give a fair answer to this question.
Read full review of SAP Business Warehouse »
Anonymous User
EPM Consultant at a consultancy
Since it is a stable tool we did not have to contact the technical support team.
Read full review of SAP Analytics Cloud »
Anonymous User
SAP Consultant at a tech services company
I have encountered one or two issues. But one of my recent customers crashed their server. Backup recovery is hard,...
Read full review of SAP SQL Anywhere »
Syam Srikanth
Data Engineer at a transportation company
Technical support from SAP is awesome. If we have an issue, they give a good solution. Compared to Oracle's support,...
Read full review of SAP Data Services »
Anonymous User
Senior Sybase DBA at a tech services company
Customer Service: It's not bad; I can’t say that there has been anything significant. Technical Support: I would rate...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Senior Programmer - DB Mgt & Crystal Reports at a computer software company
Terrible, if it wasn’t for the Google community there would not be any support at all.
Read full review of SAP Crystal Reports »
Anonymous User
ERP Auditor at a construction company
Something which would be helpful to management and, from our vantage point as a user, would be to see a simple...
Read full review of SAP Business One »
Anonymous User
SAP Architecture Manager at a consultancy
In cases where we face problems, we directly connect with our partners. There is a service portal and product support...
Read full review of SAP Business One »
Anonymous User
Business Intelligence Applications Team Leader at a energy/utilities company
Customer Service: Patchy. Depending on the product with the issue (eg WebI or Information Steward) the responses can...
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.