Compare SS&C Blue Prism vs Tricentis

SS&C Blue Prism

Based on 136 reviews.

Tricentis

Based on 213 reviews.

Latest Research

Buyer's Guide

Blue Prism vs. UiPath Platform

January 2026

UiPath Platform vs. Blue Prism

Updated: January 2026

Buyer's Guide

Blue Prism vs. Blue Prism Cloud

January 2026

Blue Prism vs. Blue Prism Cloud

Updated: January 2026

Sample Customers

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

7 reviews

8 reviews

21 reviews

9 reviews

3 reviews

Top Industries

Financial Services Firm

18%

Manufacturing Company

Computer Software Company

Educational Organization

Financial Services Firm

12%

Manufacturing Company

11%

Computer Software Company

11%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »

Review 1 of 2

Ashu Singh
Senior quality analyst at a financial services firm
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at a computer software company
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Alin Mistode
Enterprise Architect at a wholesaler/distributor
We had a good experience with customer service and support. I rate them a nine out of ten.
Read full review of Blue Prism »
Renjith Raghunathan
RPA Team Lead Developer at a financial services firm
If we purchase multiple bots, we always receive quick support from SS&C Blue Prism's team. Therefore, if we face any...
Read full review of Blue Prism »
AyanBanerjee
Cloud & AI Architect at a tech vendor
My experience with the technical support of Blue Prism Cloud is positive; it is quite good overall, and I haven't...
Read full review of Blue Prism Cloud »
KasimIqbal
Senior Automation Consultant at a tech services company
The technical support is very good.
Read full review of Blue Prism »
Anonymous User
Solutions Architect at a consumer goods company
I have been in contact with technical support many times, and I would say that they are good. It is robust I would...
Read full review of Blue Prism »
Anonymous User
Robotic Process and Test Automation Consultant at a energy/utilities company
We did not contact technical support while evaluating this solution.
Read full review of Blue Prism Cloud »
Ragu Ram
Head of IT and security at a recruiting/HR firm
The support is excellent. I rate the stability of Blue Prism Cloud a ten out of ten.
Read full review of Blue Prism Cloud »
Anonymous User
Manager, Information Technology Automation Delivery at a manufacturing company
They're good. We didn't find any issues.
Read full review of Blue Prism »
Anonymous User
RPA System Engineer at a comms service provider
I rate the technical support an eight out of ten. The support is good.
Read full review of Blue Prism »
Sravani K
RPA Developer at a tech vendor
I have only been in contact with technical support one time when I had some issues writing Blue Prism certifications....
Read full review of Blue Prism »
Anonymous User
Vice President at a tech services company
The technical support is good. I would rate it eight out of ten.
Read full review of Blue Prism Cloud »
Anonymous User
Lead RPA at a financial services firm
Most technical issues are handled in-house. There are two teams. One is the configurator or development team. The...
Read full review of Blue Prism »
Anonymous User
RPA Project Manager at a financial services firm
I don't have a lot of experience with technical support. At this time, I cannot say anything good or bad.
Read full review of Blue Prism »
Anonymous User
RPA Solution Architect - Lead Developer Individual Contributor at a tech services company
Technical support is very good. They respond quickly.
Read full review of Blue Prism »
Ron Bonin
CGO at a consultancy
I would rate their customer service in the eight-ish category. Nothing positive or negative stands out specifically...
Read full review of Blue Prism Cloud »
Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
Read full review of Blue Prism »
DavidBiden
Managing Director of Automation at a tech services company
Their technical support is quite good.
Read full review of Blue Prism »
Ghaith ABDESSALEM
Enterprise Resources Planning Consultant at a tech services company
I've never used technical support, but I've gotten answers from community forums and blogs.
Read full review of Blue Prism Cloud »
Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
Read full review of Blue Prism »
Anonymous User
Doctoral Researcher at a educational organization
Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to...
Read full review of Blue Prism »
Anonymous User
Manager Finance at a tech services company
We have not contacted technical support. We haven't had the need to.
Read full review of Blue Prism »
Anonymous User
Head of Delivery at a tech services company
I have not personally had to contact technical support, but I know my colleagues have. We do deploy the product for...
Read full review of Blue Prism Cloud »
Anonymous User
Digital Strategy Manager at a energy/utilities company
Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times,...
Read full review of Blue Prism »
Anonymous User
Senior Consultant at a tech vendor
I haven't had any issues with technical support. From the UiPath side, they're not really responsive when we ask...
Read full review of Blue Prism Cloud »
Pranay Lingala
RPA Architect at a tech services company
We don't interact with their technical support. I work in an environment where we implement use cases and give them...
Read full review of Blue Prism »
ManagerDir667
Managing Director at a tech vendor
We have not dealt with technical support for this solution.
Read full review of Blue Prism »
Anonymous User
GRC Analyst at a marketing services firm
We probably haven't gone through their standard support channels, but we reach out to our contact there when needed,...
Read full review of Blue Prism »
Anonymous User
Owner at a insurance company
The technical support team is proactive, responsive, and open to feedback and suggestions. Overall, it has been a...
Read full review of Blue Prism Cloud »
Anonymous User
Senior SAP Analyst at a energy/utilities company
Technical support is okay. They're quite responsive. That said, in terms of support, we do have our own technical...
Read full review of Blue Prism »
Anonymous User
Partner Technology Consulting at a financial services firm
The support that Blue Prism offers is very good. I rate the support from Blue Prism a four out of five.
Read full review of Blue Prism »

Review 1 of 30

AnantJoshi
Senior Director-Intelligent Automation at a tech services company
Reaching out to customer support is challenging and they could improve on that.
Read full review of Tricentis Tosca »
KreshenAmourdon
Software Automation Test Engineer at a financial services firm
I haven't registered yet to be able to use the product's support. You need to go to the support since there isn't...
Read full review of SpecFlow »
Test Process Consultant
SME (Subject Matter Expert) at a logistics company
Tool service support is not very effective. After following up with the account manager, we received a point of...
Read full review of Tricentis Flood »
PrabhuKrishnamoorthy
Senior Director at a tech services company
I would rate the technical support for Tricentis Tosca as ten out of ten. My experience has been positive; their...
Read full review of Tricentis Tosca »
Anonymous User
Senior QA Manager at a retailer
Technical support is good. We get all the information through the call centers and they give us tutorials as well....
Read full review of Tricentis Tosca »
Anonymous User
Senior Director at a tech vendor
Support is absolutely fine. We have a dedicated SPOC because we deal with Tricentis directly. Support has never been...
Read full review of Tricentis qTest »
Anonymous User
Division Chief
Technical support has been awesome. There is no doubt in my mind that it's been very good.
Read full review of Tricentis qTest »
Anonymous User
QA Technical Lead at a financial services firm
9/10 - we get a prompt response whether we contact them via telephone or email.
Read full review of Tricentis NeoLoad »
Shivashanker Patil
Senior Performance Engineer at a individual & family service
Customer Service: In my experience, customer service is good. Technical Support: The times that I've contacted...
Read full review of Tricentis NeoLoad »
Anonymous User
Product Owner at a tech vendor
Overall I would rate the customer service as excellent. The support is available via email and phone 24/5 and is...
Read full review of Tricentis Tosca »
Denise Duchesney
Senior Manager Test Automation at a healthcare company
The technical support from Tricentis NeoLoad is very helpful.
Read full review of Tricentis NeoLoad »
Anonymous User
Web Engineer at a tech services company
Customer Service: 8/10 - Our account rep, Evan, and engineer, Steve, were great to work with when we were looking at...
Read full review of Tricentis NeoLoad »
LaurentEsnault
Bid Manager - Expert Continuous Testing at a computer software company
Technical support is very efficient. There's a helpline, but there's also an academy and training support.
Read full review of Tricentis Tosca »
Anonymous User
Quality Architect at a manufacturing company
I would give technical support a rating of an eight out of 10.
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
Read full review of Tricentis Tosca »
Jose Alfredo Garcia
Manager of Central Excellence at a manufacturing company
The tool offers local support in Mexico with the same language and time zone. I haven't contacted support yet.
Read full review of Tricentis Tosca »
NancyMcClanahan
Quality Assurance Team Lead at a healthcare company
We've used Tricentis technical support quite often. The way I understand it, they have tier-one, tier-two, and...
Read full review of Tricentis qTest »
Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
Read full review of Tricentis Tosca »
Anonymous User
Manager, IT Quality Assurance (EDM/ITSRC/Infrastructure) at a financial services firm
Technical support is friendly and quick. Most of the time we get a response the same day. They're located in Vietnam....
Read full review of Tricentis qTest »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
Anonymous User
Technology Manager at a pharma/biotech company
It's excellent as the support is always available and helps us to troubleshoot any issues during execution with live...
Read full review of Tricentis NeoLoad »
JovanKangrga
Testing Lead Manager at a energy/utilities company
Technical support has been fine, acceptable. Their responses have been in an inappropriate amount of time for the...
Read full review of Tricentis qTest »
Anonymous User
senior test engineer at a manufacturing company
I would rate technical support as satisfactory; I contacted the support, and it was easy to contact, plus they...
Read full review of Tricentis NeoLoad »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Raja-Veeraraghavan
Automation Lead at a computer software company
Technical support is pretty good. During the first six months I was creating tickets and tried to get the answers...
Read full review of Tricentis qTest »
Anonymous User
Load Test Engineer at a government
10/10. Support is available, they handle issues very quickly, and they are very skillful.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Automation Engineer at a tech services company
Technical support is fair.
Read full review of Tricentis Tosca »
MohamedSoliman
Software QA Automation Engineer at a tech services company
I have not been in touch with technical support from the vendor.
Read full review of Tricentis Tosca »
Anonymous User
Software Analyst at a financial services firm
Customer Service: Quite good – they were trying to solve the problem. Technical Support: It was ok. I have seen...
Read full review of Tricentis Tosca »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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